No contact with staff - no reception office. All transaction done by phone or online. Building and public areas in terrible condition. Room was very drab and in a poor state. Overpriced for what was on offer. Two nights of hell. BEWARE.
Stephen
於 2025 年 5 月住了 2 晚
6/10
Arrived Good Friday and the reception wasnt manned and we were locked outside with no instructions how to access the hotel. I called the telphone number on the reception door inside (another couple let us in to the actual building but we were stuck in the hallway) a key code was then sent to us. This relied on having phone battery which I had been low on after travelling. They couldnt message be before hand as it was a UK number??? I found it alittle disconcerting and if I was a lone traveller I wouldnt have been happy. Also totally screwed if our phones disnt have signal/battery. I was in another annex and if you arrived in the dark then it didnt look part of the hotel. It needs lights, you litterally go through a shared carpark and through a garden gate. No signage or lights very very poor. Once inside the room it was quite nice.
Jill ashall
於 2025 年 4 月住了 1 晚
10/10
Easy access to get into and close to Bairnsdale Oval where we needed to be.
Katherine
於 2025 年 4 月住了 1 晚
8/10
Room was rather small as was the bathroom.. breakfast v good
Jennifer
於 2025 年 3 月住了 1 晚
6/10
It is a boutique hotel and very beautiful. We were disappointed with the hospitality as there we no people in reception and it was all closed off - you could only get to your room. Even though it said bar and restaurant, they were not open and we had to find somewhere else to eat. They served cold breakfast, which was nice. The yoghurt and croissants were amazing. Had the bar been open it would have been a totally different experience. Bairnsdale seemed pretty dead and hard to find somewhere to eat but we found a Thai restaurant around the corner from the hotel and that was very nice.
Birgit
於 2025 年 3 月住了 1 晚
10/10
A beautiful property with so much charm and character
Iain
於 2025 年 1 月住了 1 晚
4/10
My review would have been much better, if the room rate and presentation was aligned with its actual condition.
Pictures do not match the actual condition of the hotel. Maybe it did 30 years ago. But the place is very run down.
I paid for a spacious room and cleaning was good taken the condition of the place into concern. But everything is old - incl. furniture which needed deep throughout cleans.
There was a nice cleaning lady one of the days, who cleaned up my self inflicted messy room. That was nice of her.
I wouldn’t have booked the hotel if I had read the reviews beforehand. I can only confirm.
Line
於 2024 年 11 月住了 3 晚
10/10
Excellent all round
Jane
於 2024 年 11 月住了 1 晚
8/10
Claude
於 2024 年 11 月住了 1 晚
10/10
真實旅客
於 2024 年 10 月住了 1 晚
2/10
No reception. Grotty. Poorly maintained premises. Very small bathroom in suites. Cheap, damaged furniture. Frayed carpets.
Ann
於 2024 年 10 月住了 1 晚
10/10
ANDREW
於 2024 年 10 月住了 1 晚
2/10
Julie
於 2024 年 9 月住了 1 晚
6/10
Check in/out is digital with reception closed
Being unable to access the main building directly from the out building was inconvenient.
Digital door entry is problematic for some guests (I was woken overnight by a drunk couple yelling/swearing as they were unable to open the external door)
Late complimentary breakfast on weekends which meant I was unable to partake due to timing of work commitments.
Louise
於 2024 年 9 月住了 2 晚
8/10
Seemed to not get first email with room and access codes. Had to chase it up.
Jenny
於 2024 年 9 月住了 1 晚
10/10
Melvyn
於 2024 年 8 月住了 1 晚
8/10
Taylah
於 2024 年 8 月住了 1 晚
10/10
The message with the access code for the second room was truncated, however a staff member was pivotal to solve the situation
Roland
於 2024 年 8 月住了 1 晚
4/10
Gordon
於 2024 年 5 月住了 1 晚
10/10
Huge thanks to the staff of this wonderful who went above and beyond to make our trip work
Amanda
於 2024 年 5 月住了 1 晚
10/10
Location was very good. Close to shops, Walk along the river.
Disappointing that the restaurant was closed but we ate at the Thai around the corner. Very good.
We always find that the bed is too hot with a doona.
Blankets are not as convenient but a lot more comfortable
EVAN
於 2024 年 4 月住了 1 晚
10/10
Talya
於 2024 年 3 月住了 2 晚
6/10
Beautiful residence however very noisy and needs renovation, especially the carpets.