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Reviews of Azalea Hotels & Residences Baguio

3.5 out of 5
Azalea Hotels & Residences Baguio
#7 Leonard Wood Loop Brgy. M. Roxas, Baguio, Benguet

Reviews

8.2

Very Good

Rating 10 - Excellent. 104 out of 260 reviews" "
Rating 8 - Good. 89 out of 260 reviews" "
Rating 6 - Okay. 45 out of 260 reviews" "
Rating 4 - Poor. 13 out of 260 reviews" "
Rating 2 - Terrible. 9 out of 260 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

8.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, property conditions & facilities
The skyline view room is has a nice view. The amenities inside the room was great. The staff and servers in the resto. were very friendly and polite. They are very helpful esp. if you have a disability. The cons - not convenient to shop or eat elsewhere. Generally, we would come back to this hotel.
Stayed 10 nights in Jan 2024

10/10 Excellent

Vi

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Awesome stay! Thanks .🇨🇦

6/10 Okay

Archibald

Business traveler
Stayed 4 nights in Jan 2024

10/10 Excellent

Arthur

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jan 2024

8/10 Good

Tefilin

Traveled with family
Liked: Room comfort
Central Location
Centrally located hotel. Buffet breakfast is a plus. Staff are helpful and provides great service. Room cleanliness can be improved.
Stayed 4 nights in Dec 2023

6/10 Okay

Jimmy, Kissimmee

Stayed 1 night in Dec 2023

8/10 Good

Merilin

Stayed 1 night in Nov 2023

6/10 Okay

Leilani

Stayed 4 nights in Mar 2020

4/10 Poor

mary eleanor

Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Location is good
Stayed 1 night in Feb 2020
Response from Azalea Baguio on 2020/2/28
Thank you for your rating. Have a pleasant day!

10/10 Excellent

JM, Lo

Traveled with partner
Liked: Cleanliness, amenities
Very cozy and clean room. The staff also were helpful. We loved the breakfast at kuya J. Thank you azalea.
Stayed 1 night in Feb 2020
Response from Azalea Baguio on 2020/2/28
Thank you for your rating and valuable feedback. Have a pleasant day!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Azalea Baguio on 2020/2/12
Thank you for your rating.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clean and no windows to breath on 6th floor
Stayed 1 night in Jan 2020
Response from Azalea Baguio on 2020/2/5
Your feedback is appreciated. We will work towards improvement. Thank you

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, property conditions & facilities
When I arrived at Azalea, they could not find my reservation through Orbitz. Then after 20 minutes, they found my reservation, but informed me that my room was given to someone. They pretended to give me an upgrade room, but it was really not. The room was really noisy at night from the fuctions downstairs, and the room was not noise proof. In the morning, my bed was very bright from the morning sun even with the curtains.
Stayed 2 nights in Jan 2020
Response from Azalea Hotel Baguio on 2020/1/28
Your valuable feedback is duly noted and have relayed to the concerned department. Have a pleasant day.

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 2 nights in Jan 2020
Response from Azalea Baguio on 2020/1/23
Thank you for your rating.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ambiance room we love the breakfast
Stayed 2 nights in Jan 2020
Response from Azalea Baguio on 2020/1/23
We are happy that you enjoyed your stay with us.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
It was near the city
Stayed 2 nights in Dec 2019
Response from Azalea Reservations on 2020/1/1
Thank you for your feedback.

10/10 Excellent

Rosemarie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Azalea Reservations on 2020/1/1
Thank you for your rating.

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Azalea Reservations on 2020/1/1
Thank you for your rating.

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice place just some observations, a little far from downtown, wifi needed to be logged in very often and the flush of the toilet is not that efficient hence a waste of water
Stayed 3 nights in Oct 2019
Response from Azalea Baguio on 2019/10/12
Thank you for your valuable feedback.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
The room was not in the best condition. The bathroom made my room quite smelly, and it was really humid in the room.
Stayed 5 nights in Sep 2019
Response from Azalea Baguio on 2019/10/12
Thank you for your valuable feedback. This will be addressed accordingly.

10/10 Excellent

WENSER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Azalea Baguio on 2019/9/2
Thank you for your rating. Have a great day!

6/10 Okay

Verified traveler

The room is not so much organized and clean ... more wide opening for view of the room I feel like I'm in the cage
Stayed 1 night in Aug 2019

8/10 Good

Dhaniela&Centen, Hayward Ca

Liked: Cleanliness, property conditions & facilities
Staff are friendly
Stayed 1 night in Jul 2019
Response from Azalea Baguio on 2019/8/21
Thank you for your kind comment. Have a pleasant day.

10/10 Excellent

MB, NY

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff are superb in terms of customer service. Our car broke down & everyone was solicitous. Special mention to Noni who went out of his way to call the auto repair service & assisted us until he made sure our car was okay.
Stayed 2 nights in Jul 2019
Response from Azalea Baguio on 2019/7/13
Thank you for your kind rating. We look forward to have you as our guest again. Have a pleasant day!

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What is good about the property is you can cookyour own food.It You feel at home.
Stayed 2 nights in Jun 2019
Response from Azalea Baguio on 2019/7/3
Thank you for your feedback. We hope to host you again in the future.

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Azalea Baguio on 2019/7/3
Thank you for your 10 rating. We appreciate this very much.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good : Convenient location, good service. Bad: They charged me for a Snickers that was not in the ref when we got there
Stayed 2 nights in Jun 2019
Response from Santi on 2019/6/17
Thank you for your valuable feedback. We look into this. Kindly send your details to reservationsupervisor@azalea.com.ph . Have a pleasant day.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Azalea Hotels & Residences on 2019/6/10
Thank you for your rating. Have a pleasant day!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019
Response from Jen on 2019/5/11
Dear Valued Guest, thank you for taking time for giving us a positive review. We look forward to welcoming and serving you again on your next visit. Thank you for choosing Azalea Hotels and Residences Boracay as your alternate home in the Island.

6/10 Okay

Enrico, Manila

Traveled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Construction was going on, which was very noisy!!!! Room has no aircon so it gets very warm. I think the management assumes that there is no need for aircon in Baguio. But Baguio’s climate has changed! We really thought it is necessary to have alternative by installing aircon unit to their rooms. Bathroom was a little dirty. Food was great though! Staff were nice.
Stayed 2 nights in Apr 2019
Response from Azalea Hotels & Residences on 2019/6/10
Thank you for feedback. This is duly noted and has been relayed accordingly.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Azalea Baguio Team on 2019/4/22
Thank you for your feedback.

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2019
Response from Azalea Team on 2019/4/10
Thank you.

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Azalea Team on 2019/4/10
Thank you for your feedback. We hope to host you again soon so you will have a better experience.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable to stay for travellers. Worth the price!
Stayed 1 night in Mar 2019
Response from Azalea Team on 2019/4/10
Thank you.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
accessibility
Stayed 1 night in Mar 2019
Response from Jen on 2019/3/20
Thank you for staying with us. We appreciate your feedback. We look forward to welcoming you again on your next visit. Have a great day!

6/10 Okay

Robert

Business traveler, Traveled with partner
Liked: Cleanliness
It’s location is very good. The online booking delayed the checking in
Stayed 1 night in Mar 2019
Response from Jen on 2019/3/20
Thank you for staying with us. We appreciate your feedback. We will work hard to fix the issue you experienced as we always strive to provide the best service to our guests. We look forward to welcoming and serving you again in Azalea Hotels and Residences Baguio!

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
Staffs are polite, brkfast is excellent
Stayed 3 nights in Feb 2019
Response from Jen on 2019/3/20
Thank you for staying with us. We appreciate your feedback. We look forward to welcoming and serving you again in Azalea Hotels and Residences Baguio!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Azalea Team on 2019/4/10
Thank you for your feedback.

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Properties, None
Stayed 1 night in Feb 2019
Response from Jen on 2019/3/20
Thank you for staying with us. We appreciate your feedback. :)

8/10 Good

Ed, Hong Kong

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay in Baguio - professional staff, great location.
Stayed 2 nights in Feb 2019
Response from Jen on 2019/3/20
Thank you for staying with us. We appreciate your feedback. We look forward to welcoming and serving you again in Azalea Hotels and Residences Baguio!

8/10 Good

Aileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Jen on 2019/3/20
Thank you for staying with us. We appreciate your feedback. We look forward to welcoming and serving you again in Azalea Hotels and Residences Baguio!

6/10 Okay

Eric

Liked: Cleanliness, property conditions & facilities, room comfort
No hot water til 3rd day when new room
Stayed 1 night in Jan 2019
Response from Jen on 2019/3/20
Thank you for staying with us. We appreciate your feedback. We will work hard to fix the issue you experienced as we always strive to provide the best service to our guests. We look forward to welcoming and serving you again in Azalea Hotels and Residences Baguio!

2/10 Terrible

Nina

Disliked: Staff & service
Booked it online on the day itself and should be guarrantted. Upon checkin they did gave away the room we booked. We were transfered to a nearby place
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2019
Response from Jen on 2019/1/26
Thank you for staying with us. We appreciate your feedback and we look forward to welcoming you again as we always strive to provide our best and quality service to our guests.

8/10 Good

Maria Luisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Jen on 2019/1/26
Thank you for staying with us. We appreciate your feedback and we look forward to welcoming you again as we always strive to provide our best and quality service to our guests.

2/10 Terrible

AndrewMorrison, Dundee

Traveled with family
Disliked: Staff & service, amenities
The staff were totally incompetent no idea from management how to run a hotel staff were running around like headless chickens large queues at breakfast had 1 coffee in 5 days due to not wishing to wait for 30 minutes in queues but paid for 5 days breakfast definitely not for 5 star travellers would be totally frustrated with this hotel well below standards perhaps only for locals definitely not for international travelers very poor customer service and amenities
Stayed 5 nights in Dec 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The only two positives: very nice staff and large rooms for a reasonable price. Downsides: 1. Paper-thin walls. Good luck going to bed early. You will hear everything inside and outside of the hotel. 2. Old rusty/dirty bathrooms. 3. Staff doesn't clean bathrooms daily. 4. Plates and cups in room were filthy.
Stayed 5 nights in Dec 2018
Response from Jen on 2019/1/26
Thank you for staying with us. We appreciate your feedback and we will work hard to fix the issue your experienced. We always strive to provide our best and quality service to our guests. We look forward welcoming you again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities and amenities are good.
Stayed 1 night in Dec 2018
Response from Jen on 2019/1/26
Thank you for staying with us. We appreciate your feedback and we look forward welcoming you again on your next visit.

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Water in the shower was too weak. Took me longer to take shower. Check-out process too long and time-consuming.
Stayed 1 night in Dec 2018
Response from Jen on 2018/12/14
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.