Aerial view

Reviews of Hotel Rancho Encantado

4 out of 5
Hotel Rancho Encantado
Carretera Federal 307 Km 24, Bacalar, QROO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 652 out of 908 reviews" "
Rating 8 - Good. 201 out of 908 reviews" "
Rating 6 - Okay. 32 out of 908 reviews" "
Rating 4 - Poor. 13 out of 908 reviews" "
Rating 2 - Terrible. 10 out of 908 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Travis

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Property
Stayed 1 night in Apr 2024

10/10 Excellent

Jose De la

Traveled with partner
Liked: Amenities
Great stay, place it’s awesome and the staff is super nice z
Stayed 4 nights in Apr 2024
Response from La Gerencia HRE on 2024/4/25
Dear Jose De laFirst and foremost, we would like to thank you for choosing HRE this time as your vacation destination and for taking the time to share your comments with the readers.We are very happy to learn that your stay was a most pleasant one and that you were highly satisfied with our service. We sincerely hope we can have the honor of being your hosts in a not too distant future.Kind regardsThe HRE Team.

10/10 Excellent

Camellia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean and beautiful, great for kids
Stayed 3 nights in Mar 2024
Response from La Gerencia HRE on 2024/4/17
Dear CamelliaFirst of all, we would like to thank you for your recent stay at HRE and for taking the time to share your comments with other travelers.It is our pleasure to read that our hotel and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be. We sincerely hope we can have the honor of being your hosts in a not too distant future.Kind regardsThe HRE Team.

10/10 Excellent

Jose l

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a nice quiet place very relaxing
Stayed 2 nights in Mar 2024
Response from La Gerencia HRE on 2024/3/28
Estimado Jose LEl equipo del HRE le da las gracias por su visita y preferencia. Nos da gusto leer que disfruto de sus vacaciones en HRE y que las instalaciones y servicio hayan sido de su agrado. Esperemos nos brinde nuevamente la oportunidad de atenderle en sus próximas vacaciones.CordialmenteEl Equipo del HRE

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing experience
Stayed 2 nights in Mar 2024
Response from La Gerencia HRE on 2024/3/28
Estimado AlvaroA nombre del equipo del HRE le damos las gracias por compartir sus comentarios con los lectores. Nos da gusto leer que fue de su agrado su estadía en HRE. Esperemos nos brinde nuevamente la oportunidad de atenderle en sus próximas vacaciones.CordialmenteEl Equipo del HRE

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything, it was exactly what we needed, quiet and relaxing.
Stayed 5 nights in Mar 2024
Response from La Gerencia HRE on 2024/3/21
Estimada GuadalupeA nombre del equipo del HRE le damos las gracias por su visita y por compartir sus comentarios con los lectores en su reciente visita a HRE. Gracias por la maravillosa calificación que otorgó a nuestros servicios e instalaciones. Esperemos nos brinde nuevamente la oportunidad de atenderle en sus próximas vacaciones.CordialmenteEl Equipo del HRE

6/10 Okay

laurie

Traveled with family
Liked: Cleanliness
Nice room, clean. Had one on the lagoon with a small dock with lounge chairs, very nice. Pool and jacuzzi are nothing much and rarely used by anyone. Restaurant food is poor, and main concierge was useless.
Stayed 3 nights in Feb 2024
Response from La Gerencia HRE on 2024/2/25
Dear LaurieWe greatly appreciate the time you spent reviewing your recent experience in our hotel. Thank you for your constructive criticism. We sincerely regret reading that some aspects of your stay at the hotel fell short of your expectations, we can only renew our apologies and assure you that we have in the meantime briefed the team at great length of your comments.We hope to have the honor of welcoming you back, allowing us the opportunity of providing you another truly wonderful and memorable experience.Kind regardsThe HRE Team.

6/10 Okay

Thomas

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from La Gerencia HRE on 2024/2/25
Dear ThomasFirst and foremost, we would like to thank you for choosing HRE this time as your vacation destination and for taking the time to share your feedback with the travelers. We hope to have the honor of welcoming you back, allowing us the opportunity of providing you another truly wonderful and memorable experience.Kind regardsThe HRE Team.

8/10 Good

Katherine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location on the lake is stunning, although manage your lake view from rooms as it’s very obstructed by trees (which are beautiful and osprey land on them). Getting to/from the hotel is only feasible by car, with a barking dog patrolling the outside road, if you do try and walk. The outdoor communal areas were not the most comfortable to and relax in
Stayed 2 nights in Dec 2023
Response from La Gerencia HRE on 2024/1/24
Dear KatherineFirst of all, we would like to thank you for your recent stay at HRE and for taking the time to share your comments with other travelers.Thank you for your constructive criticism. We sincerely regret reading that some aspects of your stay at the hotel fell short of your expectations. There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our service experience; if this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have in the meantime briefed the team at great length of your comments.We hope to have the honor of welcoming you back, allowing us the opportunity of providing you another truly wonderful and memorable experience.Kind regardsThe HRE Team.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from La Gerencia HRE on 2023/12/27
Estimada DeniseA nombre del equipo del HRE le damos las gracias por su visita y por otorgarnos esta grandiosa calificación a nuestros servicios e instalaciones. Esperamos nos visite muy pronto nuevamenteCordialmenteEl Equipo del HRE

10/10 Excellent

Liliana, San Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome Eco Hotel to stay...beautiful views to the lagoon. Beautiful cabins and garnes. I will come back soon to this wonderful place.
Stayed 1 night in Dec 2023
Response from La Gerencia HRE on 2023/12/27
Dear LilianaThank you for your wonderful comments. It is our pleasure to read that our HRE and amenities exceeded your expectations, making you feel relaxed and pampered all the time. We look forward to having you back home in a not so distant futureKind regardsThe HRE Team.

10/10 Excellent

Eleine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is quiet, and the setting is very relaxing. The rooms are clean and comfortable. Although the mattress was a bit hard. The gardens are beautiful and well-maintained. If you are reserving with Expedia, make sure to call the property to check if your lagoon view room is downstairs or upstairs. The downstairs ones have their own private mini-deck.
Stayed 2 nights in Nov 2023
Response from La Gerencia HRE on 2023/12/27
Dear EleineFirst and foremost, we would like to thank you for choosing HRE this time as your vacation destination and for taking the time to share your comments with the readers. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time.We look forward to having you back home in a not so distant futureKind regardsThe HRE Team.

10/10 Excellent

Salvador

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is great for family I loved
Stayed 2 nights in Nov 2023
Response from La Gerencia HRE on 2023/12/27
Dear SalvadorWe would like to thank you for the praising review you shared following your recent visit to HRE and are delighted to read that we were able to make an unforgettable experience.We look forward to having you back home in a not so distant futureKind regardsThe HRE Team.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from La Gerencia HRE on 2023/11/16
Estimado Michael El equipo del HRE le da las gracias por su preferencia y grandiosa calificación que nos otorgó a nuestros servicios e instalaciones. Esperamos nos visite muy pronto nuevamente.CordialmenteEl Equipo del HRE

10/10 Excellent

ISABEL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal muy amable sobretodo Ariana, que fue excelente con nosotros, muy preocupada de que todo esté perfecto. La habitación un ensueño con la vista increíble, no solo desde la terraza y la habitación, sino también desde la ducha, una experiencia inolvidable. La laguna espectacular!
Stayed 2 nights in Oct 2023
Response from La Gerencia HRE on 2023/10/30
Estimada ISABELA nombre del equipo del HRE le damo las gracias por su preferencia y por compartir sus comentarios con los viajeros. Es un gusto leer que disfrutó plenamente de nuestras habitaciones y atención del personal, en particular Ariana de recepción quien destacó por sus atenciones. Gracias por su visita y esperamos nos visite muy pronto nuevamente.CordialmenteEl Equipo del HRE

10/10 Excellent

cecily

Traveled with partner
This hotel is the best of what I love most about Mexico. Clean and thoughtful. Nothing overstated. The staff was genuine and attentive. The location of the hotel is gorgeous. We went out in the kayaks and it was spectacular.
Stayed 1 night in Oct 2023
Response from La Gerencia HRE on 2023/10/9
Dear CecilyWe would like to thank you for the praising review you shared following your recent visit to HRE and we are delighted to read that we were able to make an unforgettable experience. We are very happy to learn that your stay was a most pleasant one and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guests. We highly appreciate your gracious comments here and have shared them with our team.We sincerely hope we can have the honor of being your hosts in a not too distant future.Best RegardsThe HRE Team

4/10 Poor

David

Liked: Cleanliness
I didn't like the strictness about the check-in time, not allowing the guest into the room until 4pm, even if the room was already available. In many case, I was there for only one day and I had some work to do, so this useless wait was very irritating.
Stayed 1 night in Oct 2023
Response from La Gerencia HRE on 2023/10/9
Dear DavidFirst of all, we would like to thank you for your recent stay at HRE and for taking the time to share your feedback with the travelers. We can assure you that every constructive criticism you have shared with us has been taken very seriously by our team in order to keep standards, expected by our guests on the highest level, ensuring your satisfaction in order to work accordingly.We look forward to having you back home in a not so distant futureKind regardsThe HRE Team.

8/10 Good

Vanesa

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and kept the place clean. We went during low season so the food options on the menu were not always available. I wish their wood fired pizza was available.
Stayed 3 nights in Sep 2023
Response from La Gerencia HRE on 2023/10/9
Dear VanesaFirst and foremost, we would like to thank you for choosing HRE as your vacation destination and for taking the time to share your comments the readers. We apologize for the issue with the wood fired pizza. So, we hope in your next vacation give us the opportunity to improve our service. We look forward to having you back home in a not so distant futureKind regardsThe HRE Team.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Sep 2023
Response from La Gerencia HRE on 2023/10/9
Estimado DavidA nombre del Equipo del HRE le damos las gracias por su visita y la calificación que otorgó a nuestras instalaciones y servicios. Es un honor haber sido su anfitrión en estas vacaciones. Esperamos nos visite muy pronto nuevamente en sus próximas vacacionesCordialmenteEl Equipo del HRE

10/10 Excellent

Juana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The private tours of the lagoon and the romantic dinner option.
Stayed 2 nights in Sep 2023
Response from La Gerencia HRE on 2023/9/18
Dear JuanaWe would like to thank you for the wonderful review you have shared for the travelers. It is our pleasure to read that you enjoyed the lagoon tour and the romantic dinner.We look forward to having you back home in a not so distant futureKind regardsThe HRE Team.

10/10 Excellent

JEFFRY, downey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an eco phenomenal property… it’s beautiful.
Stayed 1 night in Sep 2023
Response from La Gerencia HRE on 2023/9/18
Dear JEFFRYThank you for your wonderful comments. It is our pleasure to read that our HRE and amenities exceeded your expectations, making you feel relaxed and pampered all the time. We look forward to having you back home in a not so distant futureKind regardsThe HRE Team.

10/10 Excellent

Michael

Stayed 3 nights in Sep 2023
Response from La Gerencia HRE on 2023/10/9
Estimado Michael El Equipo del HRE le da las gracias por su preferencia y por otorgarnos esta maravillosa calificación a nuestros servicios e instalaciones. Esperamos nos visite muy pronto nuevamenteCordialmenteEl Equipo del HRE

8/10 Good

Sri

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed for one night with 2 children (having driven from Tulum). We stayed in lake view cabin which had beautiful views and was spacious, whilst maintaining a rustic feel. The road to the hotel could have been better lit and smoother. The level of service was good, but the fine touches we had experienced at all the other hotels in Mexico (4-5 star), such as offering to help with our bags when unloading our car, etc. was not there. Breakfast was average. We took a boat tour from the hotel which was very worthwhile, and our tour guide/ driver of the boat was fantastic. Overall the hotel service was good, the lake views were exceptional. For us, a one night stay here was about right.
Stayed 1 night in Aug 2023
Response from La Gerencia HRE on 2023/9/13
Dear SirFirst of all, we would like to thank you for your recent stay at HRE and for taking the time to share your feedback with other travelers. Your feedback is very important to us because it allows us to find out the services our lovely guests enjoy the most and the least. We can assure you that every constructive criticism you have shared with us has been taken very seriously by our team in order to keep standards, expected by our guests on the highest level, ensuring your satisfaction in order to work accordingly.We look forward to having you back home in a not so distant futureKind regardsThe HRE Team.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from La Gerencia HRE on 2023/9/13
Estimado VictorEl equipo del HRE le da las gracias por su la maravillosa calificación que nos ha otorgado a nuestras instalaciones y servicio. Esperamos nos visite nuevamente en sus próximas vacaciones.CordialmenteEl Equipo del HRE

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful landscape.
Stayed 3 nights in Jul 2023
Response from La Gerencia HRE on 2023/7/16
Estimado HectorGracias por su preferencia y permitirnos ser parte de su experiencia vacacional. Esperamos nos visite nuevamente muy prontoCordialmenteEl Equipo del HRE

10/10 Excellent

Ismael

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the room, great a/c, pool area was great for kids food options were good service was excellent except for our last meal our waiter fell short compared the the other two who served us during our stay they went above and beyond will stay here again and recommend to friends family
Stayed 2 nights in Jun 2023
Response from La Gerencia HRE on 2023/7/15
Dear IsmaelOn behalf of the HRE we thank you for sharing your comments with travelers. We are glad to read that you and your family enjoyed our facilities and services. We hope you visit us again on your next vacation.SincerelyThe HRE Team

10/10 Excellent

camille

Stayed 4 nights in Jun 2023
Response from La Gerencia HRE on 2023/7/15
Estimada CamilleEl Equipo del HRE le da las gracias por su visita y esperamos recibirla muy pronto en esta su casa.CordialmenteEl Equipo del HRE

10/10 Excellent

David

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic and beautiful place by a gorgeous lake
Stayed 3 nights in Jun 2023
Response from La Gerencia HRE on 2023/6/22
Dear DavidThe HRE Team thanks you for your visit, and we are very pleased to read that you enjoyed your stay with us. We hope to have the honor to be your host again in your next vacation.SincerelyThe HRE Team

10/10 Excellent

NORMA, SANDY

Liked: Cleanliness, staff & service, property conditions & facilities
Great quiet and very clean room, with a great algún view!! Live it
Stayed 3 nights in May 2023
Response from La Gerencia HRE on 2023/5/28
Dear NormaWe would like to thank you on behalf of HRE team for your preference. It was certainly a pleasure having you in our hotel.We hope to have the honor of welcoming you back, allowing us the opportunity of providing you another truly wonderful and memorable experience.Kind regardsThe HRE team

10/10 Excellent

Betsy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar, con una perspectiva de preservación del medio ambiente, un restaurante con excelente comida, una vista espectacular y la habitación es muy amplias y limpias.
Stayed 2 nights in Mar 2023
Response from La Gerencia HRE on 2023/4/3
Estimada BetsyA nombre del HRE le damos las gracias por su preferencia y por compartir sus comentarios ante los lectores. Es un orgullo leer que en su visita reciente disfruto plenamente de nuestras instalaciones, servicios, comida y atención del personal. Gracias por la maravillosa calificación que nos otorgó a ello. Esperamos nos visite nuevamente en sus próximas vacaciones.CordialmenteLa Gerencia

10/10 Excellent

LD

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, very well maintained and clean. Cabin on the water was really nicely laid out, allowing good privacy while not too far from facility amenities. Serene and peaceful feel.
Stayed 1 night in Mar 2023
Response from La Gerencia HRE on 2023/3/26
Dear LDWe are delighted to read that you enjoyed your vacations with us, especially the facilities, rooms and service from our staff. We have strived to deliver the most memorable experience to our valued guests. We hope to have the honor of welcoming you back, allowing us the opportunity of providing you another truly wonderful and memorable experience.Kind regardsThe Management

10/10 Excellent

Gerardo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, perfect location and great service
Response from La Gerencia HRE on 2023/3/16
Dear GerardoThank you for selecting the hospitality of HRE, and for taking the time to write a review about your recent experience.We are very happy to learn that your stay was a most pleasant one and that you were highly satisfied with our service.We sincerely hope we can have the honor of being your hosts in a not too distant future.Best Regards

10/10 Excellent

Amy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The setting is amazing-surrounded by jungle, and directly on the lagoon. The views are outstanding!
Stayed 3 nights in Mar 2023
Response from La Gerencia HRE on 2023/3/12
Dear AmyWe greatly appreciate the time you spent reviewing your recent experience in HRE. We area glad to ready that you enjoyed our facilities, the jungle and lagoon. Kind regardsThe Management

10/10 Excellent

Taylor

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the water with a view of the lake from our bed. The wifi and air conditioning worked well. Our daughter really enjoyed the hot tub and swimming pool. Definitely take the boat ride with Santo, he’ll bring you to 5 different spots two of them you can swim in. The restaurant is ok but it’s nothing to write home about. The staff were all super friendly and helpful. We rented a car and drove into the town of bacalar ,which is like 5 minutes away, and spent the day looking at an old fort and eating foods. My family and I had a great time.
Stayed 2 nights in Mar 2023
Response from La Gerencia HRE on 2023/3/12
Dear TaylorThank you for selecting the hospitality of HRE, and for taking the time to write a review about your recent experience. We are glad to read that you enjoyed our restaurant, lagoon, the hotel room and the tour for the lagoon. We will transmit your comments to Santos.Kind regardsThe Management

10/10 Excellent

haley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
One of the nicest hotels I have ever stayed at. Location and property were beautiful and so peaceful. Comes with many perks. Francisco in the restaurant was very pleasant and patient with me practicing Spanish. 10/10 would stay again!
Stayed 2 nights in Mar 2023
Response from Hotel Rancho Encantado on 2023/3/7
Thank you very much for your preference and your kind review, we are happy to know you enjoyed your stay with us. we will share your review with Francisco. We hope you visit us again some other time you are in Bacalar Kind Regards

8/10 Good

natalie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There wasn’t much common space to meet people and if weather is poor, there is nothing to do.
Stayed 1 night in Feb 2023
Response from Hotel Rancho Encantado on 2023/2/23
Thank you very much for your review

10/10 Excellent

Janet

Stayed 2 nights in Feb 2023
Response from Hotel Rancho Encantado on 2023/3/7
Muchas gracias por su preferencia y amable evaluación nos da gusto saber que disfrutaron su estancia y esperamos poderle servir de nuevo en su próxima visita a Bacalar

10/10 Excellent

JAIME

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to relax if you have been under stress, wonderful place and beautiful panorama
Stayed 1 night in Jan 2023
Response from Hotel Rancho Encantado on 2023/2/23
Thank you very much for your kind comment, we are happy to hear you enjoyed your stay, and we look forward to serving you again, kind regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Restaurant food was amazing...service a bit slow, but matched the pace of Rancho!
Stayed 2 nights in Aug 2022
Response from Hotel Rancho Encantado on 2022/8/31
Thank you very much for your kind review and valuable feedback, we hope to serve you some other time you visit Bacalar

10/10 Excellent

GUILLERMINA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
one of nicest places around the world to have peace and enjoy the beautiful environment!. we went with my son and grand kids (10, and 14), they were very happy here! they came from Germany, before Bacalar we were in Cozumel, one all inclusive in Playa del Carmen. Merida, Valladolid, Cancun, and other places. the best one for them was Rancho Encantado , BACALAR
Stayed 1 night in Aug 2022

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully designed and kept property grounds. Room was very comfortable with a great balcony. Love the hammocks
Stayed 4 nights in Jun 2022
Response from La Gerencia HRE on 2022/7/10
Dear Gorge We would like to thank you on behalf of HRE for your preference. It is a pleasure for us to read the good comments you have shared with the traveling community. We sincerely look forward to welcoming you back on a future occasion and provide you with the exceptional quality and service that characterizes our Hotel. Kind regards The Management.

10/10 Excellent

Juan, Houston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location not far from the town , beautiful area
Stayed 1 night in Jun 2022
Response from La Gerencia HRE on 2022/7/10
Dear Juan Thank you so much for sharing the review of your great vacation at HRE. We hope to have you back for your next vacation, we will be waiting for more memorable experiences! Kind regards The Management

8/10 Good

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2022
Response from La Gerencia HRE on 2022/6/9
Estimado Abraham El HRE le da las gracias por compartir su experiencia con nosotros y darnos una excelente calificación a nuestros servicios e instalaciones. Esperamos nos brinde nuevamente la oportunidad de atenderle en sus próximas vacaciones. Cordialmente La gerencia

10/10 Excellent

Jehu, N Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a nice place to relax away from big crowds
Stayed 5 nights in Mar 2022
Response from Hotel Rancho Encantado on 2022/4/23
Thank you very much for your preference and your kind review, we hope you visit us again next time you are in Bacalar Warm Regards

10/10 Excellent

Clément

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place for a couple
We had a great stay in Rancho Encantado. It is surrounded by nature (trees, plants, water, ...), so relaxing! There's even a jacuzzi which is actually very warm, perfect to kick back and relax. We used the free kayaks and paddle boards, went for a Laguna tour organized by the hotel. The restaurant is facing the water, just perfect !
Stayed 2 nights in Mar 2022

10/10 Excellent

John

Stayed 1 night in Feb 2022
Response from Hotel Rancho Encantado on 2022/3/5
Thank you very much for your kind review, we hope you visit us again next time you are in Bacalar Warm Regards

10/10 Excellent

Aliya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and amazing place
Stayed 2 nights in Dec 2021
Response from Paul Rodríguez (Public Relations Manager) on 2021/12/13
Hi Aliya, We are glad to know you had a great stay with us. Come back whenever you want. We'll be waiting for you :) Cordially,

10/10 Excellent

MayraAdilene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was amazing
Stayed 2 nights in Nov 2021
Response from Paul Rodríguez (Public Relations Manager) on 2021/12/4
¡Hello Mayra! The view is amazing, such as our guests:) Thank you so much for your kind feedback and come back soon :) Regards

10/10 Excellent

Terryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Hotel! Nice landscaping located on the lake. Free use of paddleboards and Kayaks. Hotel is very clean and staff are great. The hotel is practicing good covid protocals
Stayed 2 nights in Nov 2021
Response from Paul Rodríguez (Public Relations manager) on 2021/11/15
Hello Terryl! Thank you for your feedback. We are glad to know you enjoyed your stay with us. For all the team, our guest's safety is realy important. Come back soon ! Cordiallly,

2/10 Terrible

John

Stayed 1 night in Oct 2021