Outdoor pool

Reviews of Mandala Hotel and Spa

4 out of 5
Mandala Hotel and Spa
Kinh Duong Vuong Street, Vu Ninh, Bac Ninh, Bac Ninh

Reviews

9.0

Wonderful

Rating 10 - Excellent. 35 out of 60 reviews" "
Rating 8 - Good. 20 out of 60 reviews" "
Rating 6 - Okay. 3 out of 60 reviews" "
Rating 4 - Poor. 0 out of 60 reviews" "
Rating 2 - Terrible. 2 out of 60 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lorenzo

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Front desk personnel were superbly helpful and friendly
Stayed 3 nights in Nov 2023

8/10 Good

JIAN YU

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Staffs are very nice. Professionally trained
Stayed 1 night in Nov 2023

10/10 Excellent

SeongHwan

Stayed 5 nights in Apr 2023
Response from Mandala Hotel & Spa Bac Ninh on 2023/4/26
Dear Mr Seong Hwan,Thank you very much for spending time to feedback about the service of Mandala Hotel & Spa Bac Ninh. We are very pleased that you had a good experience at the hotel. Your satisfaction is the motivation for us to strive every day.Wishing you lots of health, happiness and peace. We look forward to welcome you again in the near future.Best regards

10/10 Excellent

STEPHEN, Savannah

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Very cost-effective, clean property. Nice big room with kitchenette. Great rooftop deck with pool and fitness center. Excellent breakfast! Walk-able to much of Bac Ninh. Rooms in rear face an apartment building, but are much quieter apparently than the ones in the front.
Stayed 4 nights in Mar 2023
Response from Mandala Hotel & Spa Bac Ninh on 2023/4/7
Dear Mr Stephen,Thank you very much for spending time to feedback about the service of Mandala Hotel & Spa Bac Ninh. We are very pleased that you had a good experience at the hotel. Your satisfaction is the motivation for us to strive every day.Wishing you lots of health, happiness and peace. We look forward to welcome you again in the near future.Best regards

10/10 Excellent

Soo Eun

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Rooms and beds are cozy and clean!
Stayed 2 nights in Sep 2022

8/10 Good

JYH BIAO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020
Response from Will Nguyen on 2020/2/3
Dear Jyh Biao, Thank you for writing a review about your stay at Mandala Hotel Spa! I am pleased to hear that you did enjoy your stay with us and we all look forward to having another opportunity to welcome you in the not too distant future Warmest Regrads, Mandala Team!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Mandala was a perfect hotel in bac ninh . Conveniently located with an amazing infinity pool and bar on the 7th floor. We were offered an upgrade and enjoyed the space this offered us. We slept so well and enjoyed the luxury of the fresh bedding . The pillows were like clouds . All staff at the Mandala were professional, friendly and always willing to help make our stay enjoyable.
Stayed 20 nights in Nov 2019
Response from Will Nguyen on 2019/11/25
Dear Our Customers, Thank you for taking the time to share your experience. Your kind comments about the hotel and the employees are highly appreciated. Our aim is to provide our guests with memorable experiences and I am delighted to learn that we were able to leave a positive impression. We all look forward to having another opportunity to welcome you in the not too distant future. Warmest Regards, Mandala Team!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2019
Response from Will Nguyen on 2019/11/13
Dear Our Customer, Warmest greeting from Mandala Hotel & Spa! Thank you for taking the time to share your gracious comments with the Expedia.com community. We are glad to know that you enjoyed your stay with us and that you were well looked after for the duration of your stay. With this in mind we once again thank you for your feedback and we most certainly do look forward to welcoming you back to our hotel as our valued guest in the future. Best Regards, Mandala Team!

2/10 Terrible

SANGJUN

Stayed 2 nights in Oct 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They charged me even tho I never set foot in this place. Very shady location your best bet is Indochina
Stayed 3 nights in Jun 2019
Response from Will Nguyen on 2019/7/15
Dear Rosanne Rogel, Warmest greeting from Mandala Hotel & Spa First of all, thank you for your constructive words and I regret that you were not satisfied with your reservation. We have tried to explain to you, because your booking has violated Our hotel policy and expedia. So we made an offer about the cancellation policy but you didn't accept it. Once again, We're sorry for the distress this may have caused you and we always appreciate comments from guests so we can serve you better in the future. Best Regards Mandala Team

10/10 Excellent

chunsung

Stayed 2 nights in Jan 2024

8/10 Good

Kyoung Il

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
출장으로 이용한 호텔이었는 데, 너무 만족했습니다.
Stayed 1 night in Jan 2024

10/10 Excellent

Yusing

Business traveler
Liked: Cleanliness, room comfort
Everything is good, breakfast perfect.
Stayed 1 night in Dec 2023

10/10 Excellent

SeongHyeon

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
친절한 직원
Stayed 3 nights in Nov 2023

6/10 Okay

HEE CHEOL

Business traveler
Stayed 3 nights in Oct 2023

8/10 Good

YIN CHIEH

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023

8/10 Good

YIN CHIEH

Business traveler
Liked: Room comfort
Stayed 1 night in Sep 2023

8/10 Good

Ying Mei

Stayed 3 nights in Aug 2023

10/10 Excellent

KIM

Business traveler
Liked: Cleanliness, room comfort
Stayed 4 nights in Aug 2023
Response from Operation Manager on 2023/8/28
Dear Sir/Madam,Thank you very much for spending time to feedback about the service of Mandala Hotel & Spa Bac Ninh. We are very pleased that you had a good experience at the hotel. Your satisfaction is the motivation for us to strive every day.Wishing you lots of health, happiness and peace. We look forward to welcome you again in the near future.Best regards

6/10 Okay

Suchu

Stayed 1 night in Aug 2023

10/10 Excellent

Young Hoon

Business traveler
Liked: Cleanliness, room comfort
매우 청결, 조식도 만족함
숙박시설은 매우 청결하고 좋았고, 아침 조식도 좋았음 그러나 박닌 시내까지 약간의 거리가 있어 택시로 박닌 시내까지 이동해야하는것 말 고는 매우 훌륭함
거실이 넓고 깨끗함
Stayed 3 nights in Jul 2023
Response from Operation Manager on 2023/8/1
Dear Mr Young Hoon,Thank you very much for spending time to feedback about the service of Mandala Hotel & Spa Bac Ninh. We are very pleased that you had a good experience at the hotel. Your satisfaction is the motivation for us to strive every day.Wishing you lots of health, happiness and peace. We look forward to welcome you again in the near future.Best regards

10/10 Excellent

SEOKJOONG

Stayed 5 nights in Jun 2023
Response from Operation Manager on 2023/8/1
Dear Mr Seok Joong,Thank you very much for spending time to feedback about the service of Mandala Hotel & Spa Bac Ninh. We are very pleased that you had a good experience at the hotel. Your satisfaction is the motivation for us to strive every day.Wishing you lots of health, happiness and peace. We look forward to welcome you again in the near future.Best regards

8/10 Good

PEI-Wen

Stayed 4 nights in May 2023
Response from Mandala Hotel & Spa Bac Ninh on 2023/6/13
Dear Mr Pei-Wen,Thank you very much for spending time to feedback about the service of Mandala Hotel & Spa Bac Ninh. We are very pleased that you had a good experience at the hotel. Your satisfaction is the motivation for us to strive every day.Wishing you lots of health, happiness and peace. We look forward to welcome you again in the near future.Best regards

10/10 Excellent

Janghu

Business traveler
Liked: Cleanliness, room comfort
박닌에서 다닌 호텔 중 제일 청결했습니다. 위치가 외곽에 있는건 좀 아쉽네요.
Stayed 6 nights in Feb 2023
Response from Mandala Hotel & Spa Bac Ninh on 2023/4/7
Dear Mr Janghu,Thank you very much for spending time to feedback about the service of Mandala Hotel & Spa Bac Ninh. We are very pleased that you had a good experience at the hotel. Your satisfaction is the motivation for us to strive every day.Wishing you lots of health, happiness and peace. We look forward to welcome you again in the near future.Best regards

10/10 Excellent

Gerold

Business traveler
Liked: Amenities, property conditions & facilities
Alles in Ordnung. Zimmer sind sehr sauber. Das Personal ist zuvorkommend und sehr freundlich. Hier wird man als Gast behandeln und nicht als Nummer. Das Hotel verdient Sterne. Ich verstehe nicht warum das Hotel keine Sterne hat
Stayed 13 nights in Jan 2023
Response from Mandala Hotel & Spa Bac Ninh on 2023/1/31
Dear Mr/Ms Gerold,Thank you very much for spending time to feedback about the service of Mandala Hotel & Spa Bac Ninh. We are very pleased that you had a good experience at the hotel. Your satisfaction is the motivation for us to strive every day.Wishing you lots of health, happiness and peace. We look forward to welcome you again in the near future.Best regards

8/10 Good

JinHo

Business traveler
Liked: Cleanliness, room comfort
굿
제작 묵은 박닌 호텔중에서 제일 나은듯 합니다.
Stayed 6 nights in Sep 2022

10/10 Excellent

Weon Jik

Business traveler
Liked: Cleanliness, room comfort
Stayed 9 nights in Dec 2020
Response from Many thanks from Mandala Team on 2021/5/5
Dear Mr. Weon Jik, Thanks so much for spending your valued time to give your good feedback on Expedia, Mandala team and i are delighted to have you with us and it would be great encouragement to us for our continuously great service delivery. Once again, thank you very much and hope to see you in the not so for future at Mandala Hotel Bacninh. With warm regards, Kai, Guest Service Manager.

10/10 Excellent

Yin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Will Nguyen on 2020/3/9
Dear Mr Yin, Warmest greetings from Mandala Hotel & Spa! Thank you so much for your gracious compliments about the hotel and our team. It was our greatest pleasure to take care of you while you were in Bac Ninh! I am glad to hear that you enjoy your stay and that our team members were helpful. Take good care of yourself and we certainly look forward to welcoming you back to Mandala Hotel & Spa! Best Regards, Mandala Team

10/10 Excellent

Yin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2020
Response from Will Nguyen on 2020/2/24
Dear Mr Yin, Warmest greeting from Mandala Hotel & Spa! Thank you very much for the great comments of your recent visit to our Hotel. We are very glad that you had a pleasant stay with us. Our appreciation again for sharing your experience, and we look forward to serving you in the future. Best Regards, Mandala Team

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
subarasiitaioudesita
Stayed 2 nights in Feb 2020
Response from Will Nguyen on 2020/2/19
Dear Our Customer, Warmest greetings from Mandala Hotel & Spa! Thank you so much for your gracious compliments about the hotel and our team. It was our greatest pleasure to take care of you while you were in Bac Ninh! I am glad to hear that you enjoy your stay and that our team members were helpful. Take good care of yourself and we certainly look forward to welcoming you back to Mandala Hotel & Spa! Best Regards, Mandala Team!

8/10 Good

JUNGSEOB

Business traveler
Liked: Staff & service, room comfort
Stayed 5 nights in Jan 2020
Response from Will Nguyen on 2020/2/3
Dear Mr JungseoB, Thank you for writing a review about your stay at Mandala Hotel Spa! I am pleased to hear that you did enjoy your stay with us and we all look forward to having another opportunity to welcome you in the not too distant future Warmest Regrads, Mandala Team!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
辦理入住時,等待時間久了些
Stayed 1 night in Jan 2020
Response from Will Nguyen on 2020/2/3
Dear Customers, Warmest greeting from Mandala Hotel & Spa! hank you for your gracious compliments about the hotel and our team. I am glad to hear that you enjoy your stay and that our team members were helpful. Take good care of yourself and we look forward to welcoming you back to our Hotel. Best Regards, Mandala Team

10/10 Excellent

SEUNG HYUN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
만족
깨끗하고 직원들이 찬절해서 매우 좋았습니다.
Stayed 4 nights in Dec 2019
Response from Will Nguyen on 2020/1/4
Dear Seung Hyun, Warmest greeting from Mandala Hotel & Spa! Thank you very much for the great comments of your recent visit to our Hotel. We are very glad that you had a pleasant stay with us and you were satisfied with the amenities and services we have been able to provide our guests. Our appreciation again for sharing your experience, and we look forward to serving you in the future. Warmest regards, Mandala Team!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
環境乾淨/服務人員親切
公寓式酒店,服務人員友善,部分會說中文。 早餐豐盛,環境都很乾淨。出差首選!
Stayed 3 nights in Nov 2019
Response from Will Nguyen on 2020/2/3
Dear Our Customer, Warmest greeting from Mandala Hotel & Spa! Thank you very much for the great comments of your recent visit to our Hotel. We are very glad that you had a pleasant stay with us and you were satisfied with the amenities and services we have been able to provide our guests. Our appreciation again for sharing your experience, and we look forward to serving you in the future. Warmest regards, Mandala Team!

10/10 Excellent

Kaesung

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
추천합니다.
출장으로 2일 숙박 하였는데 비교적 깨끗하고 직원분들도 매우 친절하여 기분좋게 지내다 갔습니다. 조식도 비교적 괜찮은 편이었습니다.
Stayed 2 nights in Dec 2019
Response from Will Nguyen on 2020/2/3
Dear Mr Kaesung, Warmest greeting from Mandala Hotel & Spa! Thank you very much for the great comments of your recent visit to our Hotel. We are very glad that you had a pleasant stay with us and you were satisfied with the amenities and services we have been able to provide our guests. Our appreciation again for sharing your experience, and we look forward to serving you in the future. Warmest regards, Mandala Team!

8/10 Good

Yueh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Will Nguyen on 2020/2/3
Dear Yueh, Thank you for writing a review about your stay at Mandala Hotel Spa! I am pleased to hear that you did enjoy your stay with us and we all look forward to having another opportunity to welcome you in the not too distant future Warmest Regrads, Mandala Team!

10/10 Excellent

Kyung il

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
굿 초이스
깨끗하고 조식도 훌륭합니다
Stayed 2 nights in Dec 2019
Response from Will Nguyen on 2019/12/23
Dear Mr Kyung il, Thank you for writing a review about your stay at Mandala Hotel Spa! I am pleased to hear that you did enjoy your stay with us and we all look forward to having another opportunity to welcome you in the not too distant future. Warmest Regrads, Mandala Team!

10/10 Excellent

Eric

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Will Nguyen on 2019/12/4
Dear Mr Eric, Warmest greetings from Mandala Hotel & Spa! Thank you so much for your gracious compliments about the hotel and our team. It was our greatest pleasure to take care of you while you were in Bac Ninh! I am glad to hear that you enjoy your stay and that our team members were helpful. Take good care of yourself and we certainly look forward to welcoming you back to Mandala Hotel & Spa! Best Regards, Mandala Team!

8/10 Good

hyeonguk

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2019
Response from Will Nguyen on 2019/11/28
Dear Mr Hyeonguk, Thank you very much for the great comments of your recent visit to our Hotel. We are very glad that you had a pleasant stay with us and you were satisfied with the amenities and services we have been able to provide our guests. Our appreciation again for sharing your experience, and we look forward to serving you in the future. Warmest regards, Mandala Team!

8/10 Good

Wei Chih

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Will Nguyen on 2019/11/25
Dear Wei Chih, Thank you very much for your stay at Mandala Hotel Spa Bac Ninh and for posting a great review on Hotels.com. We are delighted that you enjoyed your stay with us and that you were well looked after for the duration of your stay. It is always a pleasure to read such wonderful comments about our staff and service and we very much look forward to seeing you again for your next stay. Best Regards, Mandala Team!

8/10 Good

JAE MO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
사용 후기
깨끗하고 좋았는데, 방음은 중간 정도 인거 같네요.
Stayed 8 nights in Oct 2019
Response from Will Nguyen on 2019/11/25
Dear Mr Jae Mo, Thank you very much for your stay at Mandala Hotel Spa Bac Ninh and for posting a great review on Expedia.com. We are delighted that you enjoyed your stay with us and that you were well looked after for the duration of your stay. It is always a pleasure to read such wonderful comments about our staff and service and we very much look forward to seeing you again for your next stay. Best Regards, Mandala Team!

10/10 Excellent

JUI-CHNAG

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice For a business trip
Very comfortable, affordable price and excellent breakfast.
Stayed 6 nights in Oct 2019
Response from Will Nguyen on 2019/11/4
Dear Jui-Chnag, Wamest greeting from Mandala Hotel & Spa! Thank you for choosing Mandala Hotel & Spa as your accommodation in the recent visit to Bac Ninh and taking your valuable time to share your experience on Expedia.com We are excited to read that you appreciated our amenities, service and location. Your review will be shared among our team in order to encourage them to continue working effectively. Thank you once again for your kind words and we look forward to serving you again on your next trip to Bac Ninh. Best Regards, Mandala Team!

10/10 Excellent

NA

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
仕方ない事ではありますが、日本語が通じませんでした 英語が出来ない私には、少し辛かったです 設備は日本並みに綺麗で、サービスも良かったです トイレがウォシュレットであれば、最高でした。
Stayed 1 night in Oct 2019
Response from Will Nguyen on 2019/10/23
Dear Customer, Warmest greeting from Mandala Hotel & Spa! Thank you for taking the time to share your gracious comments with the Expedia community. We are glad to know that you enjoyed your stay with us and that you were well looked after for the duration of your stay. We look forward to welcoming you back to Mandala Hotel Spa bac Ninh again in the very near future. Best Regards, Mandala Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
實惠的選擇
不錯的飯店,以當地來說算實惠的選擇
Stayed 1 night in Oct 2019
Response from Will Nguyen on 2019/10/15
Dear Customer, Thank you for taking the time to share your gracious comments with the Expedia.com community. We are glad to know that you enjoyed your stay with us and that you were well looked after for the duration of your stay. We look forward to welcoming you back to Mandala Hotel Spa bac Ninh again in the very near future. Best Regards, Mandala Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
親切的飯店
櫃檯很親切,招待很好。最近剛好遇上施工比較吵雜一些
Stayed 2 nights in Oct 2019
Response from Will Nguyen on 2019/10/15
Dear Our Customers, Thank you for taking the time to share your experience. Your kind comments about the hotel and the employees are highly appreciated. Our aim is to provide our guests with memorable experiences and I am delighted to learn that we were able to leave a positive impression. We all look forward to having another opportunity to welcome you in the not too distant future. Warmest Regards, Mandala Team!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel room is huge
Stayed 3 nights in Sep 2019
Response from Will Nguyen on 2019/9/17
Dear Our Customer, Thank you very much for staying with us and taking time to share your generous feedback which is very important for us to assess our performance and we will certainly look forward to welcoming you back with us soon. Best Regards, Mandala Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
satisfied
I stay in this hotel in repeat as I was satisfied before
Stayed 14 nights in Jun 2019
Response from Will Nguyen on 2019/9/3
Dear Customers, Warmest greeting from Mandala Hotel & Spa! Thank you for taking the time to share your experience. Your kind comments about the hotel and the employees are highly appreciated. Our aim is to provide our guests with memorable experiences and I am delighted to learn that we were able to leave a positive impression. We all look forward to having another opportunity to welcome you in the not too distant future. Best Regards Mandala Team

10/10 Excellent

YOUNGWON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good enough
I stay there repeat now. it's good enough
Stayed 4 nights in Aug 2019
Response from Will Nguyen on 2019/9/3
Dear Young Won Mr, Thank you for having taken the time to write such a positive review regarding your visit to Mandala Hotel & Spa All the team was pleased when knowing that you enjoyed the stay with us and all our facilities and that you did share your thoughts with other Hotels.com users. It was an absolute pleasure to have you with us. Warmest regards,

10/10 Excellent

YOUNGWON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
excellent. I stay there in repeat now
Stayed 1 night in Aug 2019
Response from Will Nguyen on 2019/9/3
Dear Mr Young Won, Thank you for having taken the time to write such a positive review regarding your visit to Mandala Hotel & Spa All the team was pleased when knowing that you enjoyed the stay with us and all our facilities and that you did share your thoughts with other Hotels.com users. It was an absolute pleasure to have you with us. Once again, thank you and we hope to have chance to welcome you back to Our Hotel in near future. Warmest regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good arrangement
it was great but only I had problem to enjoy eating around the hotel. all the service and support was perfect. The hotel facility was well arranged.
Stayed 10 nights in Jun 2019
Response from Will Nguyen on 2019/9/3
Dear Customers, Thank you for sharing with us your last visit to Mandala Hotel & Spa Bac Ninh We are glad to know that you had enjoyed our hotel facilities and satisfied with our staff. We hope to have another opportunity welcoming you back! Best Regard Mandala Team