Family Room | Private kitchen | Fridge, microwave
Check availability

Reviews of Nashoba Valley Inn & Suites

2.5 out of 5
Nashoba Valley Inn & Suites
18 Fitchburg Road, Ayer, MA

Reviews

7.4

Good

Rating 10 - Excellent. 15 out of 43 reviews" "
Rating 8 - Good. 13 out of 43 reviews" "
Rating 6 - Okay. 4 out of 43 reviews" "
Rating 4 - Poor. 8 out of 43 reviews" "
Rating 2 - Terrible. 3 out of 43 reviews" "

7.2/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Martin

Stayed 1 night in Sep 2023

10/10 Excellent

Zunaid

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, value for money including amenities.
Stayed 1 night in Aug 2023

6/10 Okay

Jess

Disliked: Amenities, property conditions & facilities
The furnishings were minimal for what was charged. Furniture was clean and dusted, but bare floors were filthy. Desk staff were polite and helpful.
Stayed 2 nights in Aug 2023

6/10 Okay

Joy

Traveled with partner
Liked: Cleanliness, staff & service
The room was clean but very basic, and was quiet after 10 PM. The bed was comfortable, the shower worked well, the tv and internet were fine, and the desk staff was very welcoming and responded quickly when we needed more towels. The floors seemed to have been refinished recently and made our socks all brown. The room itself did not smell but we had to walk by smokers sitting outside the rooms near to ours to get to our door. One very odd thing was that the bed was made up with a blanket between the top and bottom sheets, and even though we removed the blanket each day, it was made back up the next day that way again. All in all, not a bad place but old, basic, and totally lacking in charm.
Stayed 4 nights in Jul 2023

4/10 Poor

Joseph

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pros: Inexpensive Friendly staff Comfortable bed Good water pressure Has A/C Cons: Dirty floors and bathroom Poor air quality - damp must moldy basement smell We generally take it easy on inexpensive owner operated motels and don't expect much besides a clean and safe room to rest. Unfortunately the floors were quite dirty, the shower and shower curtain was dirty, and there was someone else's dirty razor and shavings in the bathroom. Air quality was poor with a strong damp and musty smell that I wouldn't want to breath for more than one night. Potential is there for a good stay if these issues are addressed in future.
Stayed 1 night in Jul 2023

8/10 Good

EDWARD

Liked: Staff & service, property conditions & facilities
Looks like a decent job upgrading an otherwise very dated property.
Stayed 2 nights in Jul 2023

8/10 Good

Caleb

Stayed 4 nights in Jul 2023

10/10 Excellent

Buffy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service
Good
Stayed 3 nights in Jul 2023

4/10 Poor

Milaine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The pictures that you see on the website or elsewhere are the clean/washed/ photoshopped pictures of the place. It's the worse that I ever saw, after years of going to hotel/motel. Owners are nice, place needs to be updated.
Stayed 2 nights in Jun 2023
Response from Tushar on 2023/6/30
Hi Milaine,We are sorry to hear that your stay with us was not pleasant. Will you be please more specific what was worst and how did it differ from photos?FYI - Pictures are taken from cell phone camera and used without any filters/edits.

10/10 Excellent

Lynne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is an old place, but the rooms are clean, and the mattresses are very comfortable. The person at check in was polite and friendly. It’s quiet, too.
Stayed 1 night in Jun 2023

8/10 Good

Ward

Liked: Cleanliness
Clean, basic room. TV wasn't setup right vs no instructions on proper use of remote and staff not in office late at night so didn't want to disturb them for TV instructions.
Stayed 1 night in Jun 2023
Response from Tushar on 2023/6/18
Thank you Ward. My apologies that TV in your room was not setup. I will setup the TV but thanks again for your kindness and giving us an opportunity to host you.

4/10 Poor

Peter

Traveled with group
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
the shower was not working
Stayed 1 night in Jun 2023

8/10 Good

Oubella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Tushar on 2023/6/18
Thank you Oubella for sharing your experience. We are looking forward to host you in future.

4/10 Poor

Jim

Stayed 4 nights in Jun 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Great value
Stayed 1 night in May 2023
Response from Nashoba Valley Inn on 2023/6/5
Thank you so much Sharon for sharing your experience.

8/10 Good

Kevin

Traveled with partner
Liked: Staff & service
Small, older room. Area is safe. It is family owned and run. They were very nice to deal with.
Stayed 1 night in Jun 2023

8/10 Good

philip

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room
Stayed 1 night in May 2023

8/10 Good

John

Stayed 5 nights in May 2023

8/10 Good

Caylin

Liked: Staff & service, property conditions & facilities, room comfort
Great Road stop
Perfect spot for a long road trip through the northeast. We needed a place to rest on our 36 hour long road trip and this was a nice spot to lay our heads down for the night. Owners are in the process of renovating the place and are doing a great job! It doesn’t look like much from the outside but the insides are being gutted are replaced with a more modern feel. The bed was comfortable and had enough room for our pup. Our bathroom had everything you needed, just needed some finishing touches. Would stay here again.
Stayed 1 night in May 2023

8/10 Good

Norma

Stayed 1 night in May 2023

10/10 Excellent

Kimrah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t judge this place by the outside!
The outside is under renovation. This is a family owned hotel. The owners are super kind hardworking and pleasant people. They are reasonable if you are reasonable. I truly enjoyed my stay and how clean the room was.
Stayed 3 nights in Apr 2023

10/10 Excellent

Jesse

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Apr 2023

8/10 Good

Rakib

Stayed 2 nights in Apr 2023

10/10 Excellent

Aleska

Stayed 1 night in Apr 2023

2/10 Terrible

shannon

Stayed 1 night in Apr 2023

10/10 Excellent

Kristin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean nice rooms very friendly staff
Stayed 1 night in Mar 2023

4/10 Poor

Eileen

Traveled with family and small children
Disliked: Cleanliness
Disappointed walking into a dirty bathroom & horrible smell. Smell coming from not having regular fresh air flow. Bedding was clean. Chrck in was quick & easy.
Stayed 2 nights in Mar 2023

10/10 Excellent

ROBERT, MIDDLETOWN SPRINGS

Liked: Cleanliness, staff & service, amenities
I was met by a very nice man and his two little children. Very polite and thorough check in, making sure I was set. Clean and inexpensive room for the night. Was everything I expected. Thank you!
Stayed 1 night in Apr 2023
Response from Tushar on 2023/4/2
Thank you Robert for your kind words. We are looking forward to host you again.

10/10 Excellent

george

Stayed 2 nights in Mar 2023
Response from Tushar on 2023/3/27
Thank you. Hope to host you in future.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Car was broken into 2 nights in a row
Stayed 7 nights in Mar 2023
Response from Tushar on 2023/3/26
Thank you for reviewing us. Sorry to hear that your car gave you hard time.

4/10 Poor

Shane

Stayed 3 nights in Mar 2023

10/10 Excellent

Jim

Stayed 1 night in Feb 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2023
Response from Tushar on 2023/3/21
Thank you Robert for sharing your experience.

2/10 Terrible

Brad

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Tushar on 2023/1/27
We do apologize that your stay with us was not pleasant. We are already in the process of renovating rooms as we recently purchased this property. We are committed to offer the best hospitality in the area.

6/10 Okay

Abbie

Stayed 1 night in Jan 2023
Response from Tushar on 2023/3/21
Thank you Abbie for sharing your experience.

6/10 Okay

Andres

Liked: Cleanliness, staff & service

10/10 Excellent

Sandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022
Response from Tushar on 2023/1/27
Thank you Sandeep for appreciation. We would love to host you in future.

4/10 Poor

Christine

Stayed 1 night in Oct 2022

8/10 Good

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2022

2/10 Terrible

Jessica

Traveled with partner
Disliked: Cleanliness, amenities
J’ai échappé de l’eau par terre et j’ai une serviette pour ramasser. La serviette était noire ! J’ai fait le test à 2 autres endroits pour voir et c’était la même chose! Le plancher était TRÈS mal propre. Je n’ose même pas penser au lit, à la douche ou à la toilette. Nous avons aussi trouvé des poils sur le lit.
Stayed 1 night in Aug 2023

10/10 Excellent

Johnny, Quebec

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Motel rénové. Nous avions une chambre petite mais rénovée et très propre, par contre l'insonorisation laisse à désirer. Personnel très gentil et courtois. Piste cyclable près de l’hôtel. La seule chose, nous aurions aimé que la machine à glace fonctionne.
Stayed 3 nights in Jun 2023

10/10 Excellent

Yanilda, Aguada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Precio, conveniente y fácil para casi todo
Stayed 2 nights in Feb 2023
Response from Manager on 2023/2/24
Nashoba Valley Inn & Suites is so happy to hear that you enjoyed clean rooms and convenient location. We’re always looking for ways to improve the experience, but it’s great to know that we are on the right track.Thank you and please come back.