奧斯汀機+酒旅遊套裝行程 4 折起

Disappointing Stay with Multiple Unresolved Issues I rarely leave negative reviews, but I hope this feedback serves as a constructive learning opportunity for the hotel and its staff. Unfortunately, our 4-night stay was plagued by several unresolved issues: Towels: Despite multiple calls and in-person requests, we only received one set of towels for our entire stay. A message left for management received no response. Housekeeping: Our room was never vacuumed, cleaned, or given fresh sheets. We saw other rooms being serviced and explicitly asked the front desk and housekeeping to attend to ours, but they never did. Room AC: The in-room AC unit was missing its power button, making it unusable. Facility AC: The Fitness Center and Pool also lacked AC. When asked, the front desk informed us it had been broken for some time—which was particularly frustrating given that it was one of the hottest weekends of the year in Syracuse. Security: The locking security bolt on our door was faulty and would not fully engage. We reported this to the front desk, but no action was taken. Overall, the consistent lack of follow-through on basic maintenance and guest requests made for a very disappointing stay.

Very good

The service staff engaged in racial discrimination against the guest

We stayed here earlier this year and had a very concerning experience. We left our AirPods in the room while we were out for the day. When we returned, we discovered they were missing. Our reservation specifically stated that housekeeping was by request only, and we had not requested it. There was also no indication that our room had been cleaned or serviced. The following day, the AirPods came back online and were tracked directly to a staff room on a staff-only floor of the hotel. Management was helpful in assisting to recover. Based on the circumstances, we believe someone entered our room while we were gone and took the AirPods. The situation was extremely stressful and raised serious concerns about guest security. Expedia contacted the hotel, but the hotel did not answer the phone. If you must stay here, I would strongly recommend keeping valuables secured and being cautious about leaving personal belongings in your room.