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Holiday Inn Express & Suites Austin NW - Arboretum Area by IHG

2.5 star property
Travelers find their own pace at this peaceful Austin retreat, where garden views and relaxation await just moments from the Arboretum area

Choose dates to view prices

Holiday Inn Express & Suites Austin NW is in Gateway's heart near the Arboretum. Guests enjoy a complimentary breakfast buffet, an outdoor pool with cabanas and sun loungers, a spa tub for relaxation, and on-site dry cleaning services for added convenience.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
The current price is NT$2,945
NT$3,514 total
includes taxes & fees
May 25 - May 26

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Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property uses solar energy
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 7:00 AM to 10:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Holiday Inn Express & Suites Austin NW - Arboretum Area by IHG have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM–10:00 PM.

How much does it cost to stay at Holiday Inn Express & Suites Austin NW - Arboretum Area by IHG?

As of 2026/5/21, prices found for a 1-night stay for 2 adults at Holiday Inn Express & Suites Austin NW - Arboretum Area by IHG on 2026/5/25 start from NT$2,945, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Holiday Inn Express & Suites Austin NW - Arboretum Area by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Holiday Inn Express & Suites Austin NW - Arboretum Area by IHG?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Holiday Inn Express & Suites Austin NW - Arboretum Area by IHG?

Check-out is at 11 AM.

Where is Holiday Inn Express & Suites Austin NW - Arboretum Area by IHG located?

Located in Gateway, this hotel is 0.5 mi (0.7 km) from Arboretum at Great Hills Mall and within 3 mi (5 km) of J. J. Pickle Research Campus and Q2 Stadium. Domain Northside and Apple Inc. are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.2

Wonderful

9.4

Cleanliness

9.4

Location

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 718 out of 1000 reviews
Rating 8 - Good. 205 out of 1000 reviews
Rating 6 - Okay. 34 out of 1000 reviews
Rating 4 - Poor. 25 out of 1000 reviews
Rating 2 - Terrible. 18 out of 1000 reviews

Reviews

Verified

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Great location
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was fantastic. Having the option of doing laundry on the spot, a nice hot tub to unwind after a long work day, and a great taco place next door was a plus. The breafkast in the morning had a big variety, and having options for purchase at the lobby was also nice. Taylor was fantastic in the nigth shift.
Stayed 3 nights in Apr 2026
Verified

8/10 Good

Ramon

Everything was clean beautiful and very helpful stuff.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is extremely friendly and accommodating. The amenities are clean and everything works. I love that they have board games in the lobby area too. Will definitely be coming back.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast was great and the hotel staff was amazing.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Pinar

Liked: Cleanliness, amenities, property conditions & facilities
Clean, great breakfast
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Ann

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, clean comfortable rooms
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was dirty,look it needed to be shock. The seating around the pool area was clean and organized. Work space in room was adequate.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Kimberley

Liked: Cleanliness, amenities, property conditions & facilities
The woman who check me in was so nice and the rooms are very clean.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Wendi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a clean room and liked the breakfast.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Erik Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Never milk or cream for the coffee. Pool and hot tub fulll of debris.
Stayed 6 nights in Mar 2026
Verified

6/10 Okay

Eileen

Liked: Staff & service, property conditions & facilities
I thought the hotel was good for what I was in Austin for. I was in town for a celebration of life. The staff were very helpful and friendly. The room was peaceful and quiet. What stood out for me was the breakfast had excellent choices …a little different each day, which I loved. The hotel is located right on the hwy (but set back away from the road and away from all the noise), so when you are exiting from the hwy to get to the hotel, you have to immediately get on the right lane because the entrance is fast approaching. It’s very difficult and dangerous when you have incoming cars in the middle and right lane. Otherwise, you’ll have to continue on to the stop light and turn right and then turn around and get on the feeder to get to the building.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Ysabella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and great location
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Ryan

Liked: Property conditions & facilities
Nice clean stay with a great breakfast
Stayed 1 night in May 2025
Verified

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and excellent bed, so comfy!
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a great location and was perfect for our short trip!
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A wonderful stay for families!

The staff here is SO friendly and accommodating! Our kids have a wonderful time at this hotel and the pool + cabanas are a blast, with lots of floats available. It is a little home away from home!
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

FRANCISCO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay , staff was very friendly and rooms were very clean . I would definitely stay here again .
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and rooms for the money. Great free breakfast.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay! Front desk staff at check in was wonderful. Enjoyed the breakfast and seating area. Great areas for visiting by the pool.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Skyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was clean. Staff was friendly.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely will book again

Great customer service, quiet stay, safe and comfy beds!
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Noelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great “bed & breakfast”

Extremely comfortable bed! Great breakfast options and space for eating.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Richard L

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean rooms, friendly staff
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Alanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick turnaround trip over weekend. The hotel was located in a great area. Food and restaurants close-by. We didn’t eat breakfast because Ruby’s was close. Hotel was clean and quiet. Good night’s sleep. Would definitely recommend and stay again.
Stayed 1 night in Oct 2025