Terrace/patio
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Reviews of Courtyard by Marriott Austin North/Parmer Lane

3 out of 5
Courtyard by Marriott Austin North/Parmer Lane
12330 N Interstate 35, Austin, TX

Reviews

8.4

Very Good

Rating 10 - Excellent. 549 out of 1003 reviews" "
Rating 8 - Good. 258 out of 1003 reviews" "
Rating 6 - Okay. 88 out of 1003 reviews" "
Rating 4 - Poor. 58 out of 1003 reviews" "
Rating 2 - Terrible. 50 out of 1003 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 1 night in May 2024
Response from Adrianne on 2024/5/13
Thank you!

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was updated and clean with a friendly staff. My only complaint was they advertised that breakfast was included, but breakfast had to be purchased at the hotel. Multiple couples/families came into the lobby surprised that there was no complimentary breakfast, as we were.
Stayed 1 night in May 2024
Response from Adrianne on 2024/5/12
I am happy to hear you enjoyed your stay. I apologize that there was not correct information regarding our breakfast. I will reach out to our marketing team to get this corrected. Thank you for brining this to our attention.

8/10 Good

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Donna on 2024/5/10
"Thank you for choosing to stay with us. We appreciate your business and hope to have the pleasure of welcoming you back in the future."

10/10 Excellent

Kiara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Adrianne on 2024/5/8
Thank you!

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly.
Stayed 1 night in May 2024
Response from Donna on 2024/5/3
We truly appreciate you taking the time to complete our survey and for your kind words about our staff. We hope you choose to stay with us again when you visit Austin!

6/10 Okay

Kai

Liked: Cleanliness, staff & service, amenities
everyone was nice, but beware; you cant check in 18 even tho they said you could. luckily they honored it but it was still inconvenient
Stayed 1 night in Apr 2024
Response from Donna on 2024/5/3
We appreciate your understanding regarding our check-in policy. Please note that all guests must be at least 21 years of age to check-in. We apologize for any inconvenience this may have caused.

10/10 Excellent

Priscilla

Traveled with partner
Loved the customer service
Stayed 2 nights in Apr 2024
Response from Adrianne on 2024/4/29
thank you!

6/10 Okay

scott

Traveled with family
Liked: Cleanliness, staff & service
water pressure in the shower was terrible
Stayed 3 nights in Apr 2024
Response from Adrianne on 2024/4/19
So sorry to hear this. I apologize for the low water pressure in the room. Thank you so much for leaving a review. I will share this with our Engineering team.

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Adrianne on 2024/4/14
Thank you

8/10 Good

ALEX

Stayed 1 night in Apr 2024
Response from Donna on 2024/5/3
Thank you for staying with us!

8/10 Good

Iain

Liked: Cleanliness, staff & service, property conditions & facilities
It is not easy to walk to any local amenities. A car is necessary.
Stayed 1 night in Apr 2024
Response from Adrianne on 2024/4/13
Thank you for your review.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super great experience (like never elsewhere)! All the details below are based on my 2 months' stay in this place. The overall credit, beside the specific departments and names, is also driven by the executive management, Adrien and Donna, who really lead by example, going the extra mile of caring, friendliness and help all the time in any detail. The staff is also going the extra mile to accomdate every request, starting with Zoey front desk, gen managers (Adrien, Donna), Christian, Roger, Faith, Julian, Jared, everyone shows extra professionalism, amazing patience, friendliness, politeness, positivity, care and also being very prompt. Eddie, the barista, adds also positivity and charisma to the hotel, thus giving the vibe of a family. The housekeeping crew (Rebeca, Elena, Elieth, Isabela, Blanchis, Gracie, etc) does an outstanding work I never saw before in any hotel in the US or internationally (I traveled a lot), the room looks like "out of the factory" every day. Each room's spiff cleaning is post-checked daily by housekeeping managers Julia & Paulina do an excellent job. The rooms have very new and modern furniture, including the beds and linens. Maintenance also does a very prompt job. The hotel atmosphere is very warm and feels like a vacation (lobby with the bistro crowd, the indoor pool open until 11 pm). The view from top floors is great. The parking & surroundings are very safe, 2 security patrol every few minutes all night long. I strongly recommend this place!
Stayed 1 night in Apr 2024
Response from Donna on 2024/4/6
Mr Paul, Thank you for acknowledging our team and taking the time to share your experience with us. I will share this with the team.

10/10 Excellent

Morgan, Lawrence

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in super late & did not feel unsafe there was police/security presence on site. Very clean & nice hotel. Spacious room. Pool was clean and temp was great. We liked it so much we stayed an additional night. Staff is very friendly, accommodating and fulfilled all our needs.
Stayed 1 night in Apr 2024
Response from Adrianne on 2024/4/5
Thank you so much! We have shared this with our team, we appreciate this so much. Thank you again.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Adrianne on 2024/4/5
Thank you!

10/10 Excellent

Leslie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zoey at the front desk was great! We appreciate her friendly demeanor and outstanding customer service!
Stayed 1 night in Mar 2024
Response from Adrianne on 2024/3/25
Thank you so much! I am excited to show Zoey your review. We appreciate you taking the time to let us know about one of our team members.

6/10 Okay

Gisela

Traveled with partner
Liked: Staff & service, amenities
Loved the location of the property but disliked the room layout. It also needed remodeled (especially the bathrooms). Staff was very friendly
Stayed 2 nights in Mar 2024
Response from Adrianne on 2024/3/20
Thank you so much. We hope you come back and see us next time you are in town. We do have a few different room types, maybe we have another one that works better for you. Thank you again.

2/10 Terrible

Zenayda

Traveled with group
Our reservation was cancelled without notifying either my friend or I. Had to search for a new hotel at 1/2am. My friend was in the hotel for several hours waiting for me to arrive so we could check in because they couldnt find her name. I was on the phone with someone about the reservation and was notified it was cancelled. I asked why and they said they were overbooked. So I asked, " so you cancelled our reservatiom so you could give it to someone else?" They hesitated and would not give me a straight yes or no. Once I arrived at the hotel, I asked how it was possible for our reservation to get cancelled and for them denying my friend to check in. I had called five days earlier to confirm the reservation and to add my friend's name. I even got an email for confirmation. The nice staff member tried again and found her name instantly. We were confused how his coworker couldnt do that 5 hours ago. My friend was in the hotel when someone cancelled our room. It was outrageous for them to cancel and not let her know so we could find a hotel ahead of time. Too much happened but this is the summary of our experience on March 1st.
Stayed 3 nights in Mar 2024
Response from Adrianne on 2024/3/5
We are not in the habit of cancelling reservations without the guest consent. I apologize that this happened. I will investigate this further to see what happened. Thank you for bringing this to our attention.

8/10 Good

Catherine

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Other than having to wait at least 5 minutes (with two other people, btw) for someone to arrive at the front desk to check-in, the rest was just fine. Clean and comfortable room.
Stayed 1 night in Mar 2024
Response from Adrianne on 2024/3/4
Thank you for your review. I apologize for the wait. I will share this with my Front Office Management team.Thank you,

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super great experience. The staff is going the extra mile to accomdate every request, going the extra mile- Zoey front desk, manager Donna, Christian, also Roger, everyone shows extra professionalism, amazing patience, friendliness, politeness, positivity, care and also being very prompt. The housekeeping crew does an outstanding work I never saw before in any hotel in the US or internationally (and I traveled a lot), the room looks like "out of the factory" every day. Regarding the rooms, they have very new and modern furniture, including the beds and linens. The atmosphere is very warm and feels like a vacation (lobby with the bistro crowd, kids playing in the indoor pool until 11 pm on the weekend). The view from top floors is great. The parking and surroundings are very safe. I strongly recommend this place!
Stayed 3 nights in Feb 2024
Response from Adriann Fobert on 2024/3/1
Thank you so much! This is great to hear. We really appreciate the recognition. I will be sure to let everyone know!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super great experience. The staff is going the extra mile to accomdate every request (i.e. Christian, mgr Donna, Roger) with extra professionalism, amazing patience, friendliness, politeness, positivity, care and also being very prompt. The housekeeping crew does an outstanding work I never saw before in any hotel in the US or internationally (and I traveled a lot), the room looks like "out of the factory" every day. Regarding the rooms, they have very new and modern furniture, including the beds and linens. The atmosphere is very warm and feels like a vacation (lobby with the bistro crowd, kids playing in the indoor pool until 11 pm on the weekend). The view from top floors is great. The parking and surroundings are very safe. I strongly recommend this place!
Stayed 3 nights in Feb 2024
Response from Adriann Fobert on 2024/2/28
Thank you so much. We are so happy to hear. We look forward to your return next time you are in town.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Adriann Fobert on 2024/2/28
thank you!

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Feb 2024
Response from Adrianne on 2024/2/26
Thank you!

10/10 Excellent

alfonzo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe are real clean
Stayed 1 night in Feb 2024
Response from Adriann Fobert on 2024/2/25
Thank you

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Very well cleaned and awesome service. Was just a bit noisy.
Stayed 1 night in Feb 2024
Response from Adriann Fobert on 2024/2/18
Thank you! I am so sorry it was a bit noisy. I will share with my management team and see what we can put in place for the future.

8/10 Good

Ludmila A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A comfortable hotel in a central location with nice bedding and clean rooms. With our windows overlooking I35, it was a bit noisy during the night.
Stayed 1 night in Feb 2024
Response from Adriann Fobert on 2024/2/18
Thank you for your review. We appreciate you taking the time. We are glad you enjoyed your stay. I am sorry about the highway noise. We are looking into ways we can reduce this noise in the future.

10/10 Excellent

samyrrha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole staff is nice. Made my birthday stay smooth and easy
Stayed 1 night in Feb 2024
Response from T. J. Knight Front Office Manager on 2024/2/4
Thank you for your review. We appreciate your business.

8/10 Good

John

Stayed 2 nights in Feb 2024
Response from Adriann Fobert on 2024/2/9
Thank you for your review. I would love to hear more about your stay with us so we can know what to improve on for next time. Thank you again!

10/10 Excellent

Carmesha

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff clean hotel pillows could be better but otherwise great stay
Stayed 1 night in Feb 2024
Response from T. J. Knight Front Office Manager on 2024/2/4
Thank you for your review. We appreciate your business.

8/10 Good

Verified traveler

Business traveler
Bathroom baseboards needed replacing or caulking. Trim was separating from the wall. Bathroom and sleeping area was otherwise seemingly upscale and very clean but this issue distracted and made me uncomfortable.
Stayed 2 nights in Jan 2024
Response from Donna on 2024/1/29
Thank you for your feedback. I will make sure to share this with my engineering department.

8/10 Good

Saif

Stayed 2 nights in Jan 2024
Response from Adrianne on 2024/3/20
Thank You

10/10 Excellent

Josie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy to get in and out, Smoothie king is in same parking lot, but also close to toher places, movie theater, whataburger. 20 min drive to 6th street/congress
Stayed 2 nights in Jan 2024
Response from Donna on 2024/1/29
Josie, Thank you for choosing our property. We appreciate your feedback regarding your stay.

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Donna on 2024/1/29
Thanks for choosing to stay with us.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Adrianne on 2024/1/11
Thank you

10/10 Excellent

ROSI E

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and Ms. Tanya are always helpful !
Stayed 1 night in Dec 2023
Response from Adrianne on 2023/12/18
Thank you Rosie. We appreciate your review!

4/10 Poor

Cynthia

Business traveler, Traveled with family
Disliked: Staff & service
Unfriendly front desk man. When husband called because the tv didn’t work, he said he would be right there. 45 minutes later husband walked down to front desk. Desk clerk was visiting/flirting with a woman. The door on the side of the building, right by our room. Husband told front desk. Front desk person was not concerned. Then husband had to change rooms because our room flooded due to a toilet issue in another room. While all of this is happening I am in the hospital having my heart worked on. Very stressful.
Stayed 2 nights in Dec 2023
Response from Adrianne on 2023/12/13
Dear Cynthia,I am so sorry this was your experience with our hotel. This is not typical behavior for our team and I sincerely apologize. We take each guest comment seriously and it seems we did not do so in your case. I have shared this with my management team so we can look into this further and ensure this does not happen in the future. I am so sorry you had to deal with unnecessary stress while undergoing your procedure. I hope you have a speedy recovery. Please reach out if there is anything we can do for you.

10/10 Excellent

Ngan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was awesome. They tended to my needs. This was the first time I traveled alone which made me a little nervous but they made my stay very enjoyable and I felt safe during my stay. The staff were all very helpful and courteous. I will definitely stay here again in the future.
Stayed 1 night in Dec 2023
Response from Adrianne on 2023/12/11
Thank you so much for taking the time to let us know about your stay. I will be sure to share your review with my team. I am so glad you enjoyed your stay.

10/10 Excellent

Marc

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager was great made sure we were happy - one of best managers in this type of accommodations I have run across
Stayed 3 nights in Nov 2023
Response from Adrianne on 2023/11/21
Thank you, we appreciate your feedback!

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities
I requested king size bed but received double queens. The hotel is close to downtown and neighboring businesses.
Stayed 1 night in Nov 2023
Response from Adrianne on 2023/11/13
Thank you for letting us know about your stay. I am so sorry we were not able to accommodate your room choice. I hope you give us a chance next time you are in town.

8/10 Good

Craig

Stayed 1 night in Nov 2023
Response from Adrianne on 2023/12/6
Thank you Craig

10/10 Excellent

Bennie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel and staff!
Great hotel!! Very clean. Amazing shower!! And the Bistro was on point!!!
Stayed 2 nights in Oct 2023
Response from Adrianne on 2023/10/30
Thank you so much for your review. We are delighted you enjoyed your stay.

10/10 Excellent

Victoria

Stayed 1 night in Oct 2023
Response from Adrianne on 2023/11/21
Thank you so much!

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Adrianne on 2023/10/30
thank you

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Adrianne on 2023/10/20
Thank you so much!

8/10 Good

claudia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and quiet. The staff was wonderful, friendly and helpful. The only gripe I have is because I chose this hotel because of the indoor pool and the pool was out of services the 3 days we were there. They should give notice about that. Otherwise this was a good place to stay.
Stayed 3 nights in Oct 2023
Response from Adrianne on 2023/10/16
Thank you for your review. I apologize that our pool was out of order. We had an issue that took longer than expected, I am sorry that this was not communicated. I appreciate you recognizing our team. I will make sure they see this, it's always great to let our team know about the positive impact they have on our guests.

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
cockroach legs in the bed
Stayed 2 nights in Oct 2023
Response from Adrianne on 2023/10/11
Jessica,I apologize that you had this experience at our hotel. We have reached out to our service provider to look into the issue. Thank you for bringing this our attention so we can take care of the issue and ensure this does not happen in the future.

10/10 Excellent

Misty

Stayed 2 nights in Oct 2023
Response from Adrianne on 2023/10/30
Thank you

10/10 Excellent

Tony

Stayed 1 night in Sep 2023
Response from Adrianne on 2023/10/30
Thank you

10/10 Excellent

Long

Traveled with partner
Liked: Amenities
I loved everything from your company
Stayed 2 nights in Sep 2023
Response from Donna Shaheen on 2023/9/30
We appreciate your decision to stay with us and are delighted to hear that your experience was enjoyable.

10/10 Excellent

Adrienne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Adrianne on 2023/9/25
Thank you!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very clean and very comfort. Stayed in a bedroom suite and was spacious and comfortable. Only drawback was check in - room wasn’t ready early which is no big deal but at 3pm normal check in time still wasn’t ready and waited until 4:30 to get into room.
Stayed 4 nights in Sep 2023
Response from Adrianne on 2023/9/25
Hello,Thank you so much for your review. We do our best to get everyone in at 3pm. I apologize we could not get you in on time. I appreciate your patience and understanding.