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Reviews of Austin Proper Hotel, a Member of Design Hotels

5 out of 5
Austin Proper Hotel, a Member of Design Hotels
600 West 2nd Street, Austin, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 108 out of 159 reviews" "
Rating 8 - Good. 18 out of 159 reviews" "
Rating 6 - Okay. 15 out of 159 reviews" "
Rating 4 - Poor. 11 out of 159 reviews" "
Rating 2 - Terrible. 7 out of 159 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Natascha on 2024/4/18
Dear Steven,Thank you for staying with us at Austin Proper. We are excited to know that you enjoyed your time with us and cannot wait for your return.Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 Excellent

Wayne

Liked: Cleanliness
Fantastic
Stayed 2 nights in Apr 2024
Response from Natascha on 2024/4/17
Dear Wayne,We are thrilled to know that you enjoyed your stay with us at Austin Proper and cannot wait for your return!Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 Excellent

BJ

Stayed 1 night in Apr 2024
Response from Natascha on 2024/5/6
Dear BJ,Thank you for staying with us at Austin Proper - we are thrilled to know that you enjoyed your time with us and cannot wait to welcome you back. Warmly,Natascha

8/10 Good

David

Liked: Cleanliness, staff & service
For $600/night, the view should never be only of a huge parking garage.
Stayed 3 nights in Apr 2024
Response from Natascha on 2024/4/12
Dear David,Thank you for staying with us at Austin Proper. We are sorry to hear that you did not enjoy your room and have noted your preference in your profile for future stays. We hope to welcome you back in the future and are here to assist with anything to make it another proper stay. Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is beautiful and the staff is excellent. We did have some noise issues which is unfortunate, but they accommodated us as best they could and we’re very nice about it.
Stayed 3 nights in Mar 2024
Response from Natascha on 2024/3/25
Dear Steve, Thank you for staying with us at Austin Proper. We are thrilled to know that you enjoyed the hotel and our colleagues could add to your experience. Please accept our apologies for the noise issues and we will look further into the issue to prevent this from happening again in the future.We cannot wait to welcome you back in the future and are here to assist you with planning another getaway.Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 Excellent

TS, Austin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the second time I stayed at this hotel. The staff is wonderful and so helpful and nice. The room was exceptional with the balcony. Will stay here again.
Stayed 1 night in Feb 2024
Response from Natascha on 2024/2/17
We are thrilled to know that you had another proper stay with us and cannot wait for your return. Thank you so much for staying with us at Austin Proper, we appreciate your loyalty. Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 Excellent

Alexandria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend away
Fantastic stay from start to finish, the restaurants are wonderful. Probably the best bars in Austin. Great gym and spa, with stunning interior design throughout the whole property. One of my favourite hotels by far. Oscar on the front desk was a star and the bell staff especially Micah just couldn’t do enough for us. 100 out of 10.
Stayed 4 nights in Jan 2024
Response from Natascha on 2024/2/8
Dear Alexandria,We are thrilled to know that you enjoyed your stay with us and cannot wait to welcome you back soon. Let us know when you are ready and we are here to assis making it another proper experience. Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 Excellent

Pooja

Liked: Cleanliness, staff & service
Very bougie.. loved the vibe
Stayed 2 nights in Jan 2024
Response from Natascha on 2024/2/2
Dear Pooja,We are thrilled to know that you enjoyed the Austin Proper Hotel and its design by Kelly Wearstler. Let us know when you are ready to enjoy us a little more and we are here to assist in making it an amazing stay. Warmly,Natascha SeifritzDirector of Hotel Relations

8/10 Good

Michael

Very nice place to stay, great location, within walking distance to a lot of things to do. Great views from the balcony rooms.
Stayed 1 night in Jan 2024
Response from Natascha on 2024/1/24
Dear Michael,Thank you for staying with us at Austin Proper. We are happy to know that you enjoyed your stay with us and hope to welcome you back in the future. It is always our goal to exceed guest expectations and we would love to know what we could have done better to receive the 5 star rating from you. Love to hear more. Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Natascha on 2024/1/24
Thank you Jonathan for taking the time to rate your stay with us at Austin Proper. We are thrilled to know that you enjoyed your time with us and cannot wait to welcome you back in the near future. Warmly,Natascha Seifritz Director of Hotel Relations

10/10 Excellent

Kaitlyn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Natascha on 2024/1/22
Dear Kaitlyn,We are thrilled to know that you enjoyed your stay with us at Austin Proper and cannot wait for you to return. Please let us know when you are ready for another visit to Austin and we are here to assist to make it another proper stay. Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 Excellent

Omar

Stayed 3 nights in Jan 2024
Response from Natascha on 2024/1/17
Dear Omar,Thank you for staying with us at Austin Proper, we are happy to know that you enjoyed your stay and hope to see you soon again. Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 Excellent

Marcus

Stayed 2 nights in Dec 2023
Response from Natascha on 2024/1/3
Dear Marcus,Thank you for staying with us at Austin Proper. We are so very excited to hear that you enjoyed your time with us and cannot wait to welcome you back in the near future. Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 Excellent

Hilary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautifully designed. The Peacock restaurant is delicious with great service. The staff are very nice overall a nice stay
Stayed 1 night in Dec 2023
Response from Natascha on 2023/12/31
Dear Hilary, Thank you for staying with us at Austin Proper. We are excited to know that you enjoyed your time with us and cannot wait to welcome you back soon. Warmly,Natascha

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love Proper
Gorgeous property and beautiful room. Great location too! Upscale hotel that was special to stay in.
Stayed 1 night in Nov 2023
Response from Natascha on 2023/12/8
Thank you Sheryl for staying with us at Austin Proper. We are excited to know that you enjoyed the hotel and neighborhood and we cannot wait to welcome you back!Warmly,Natascha SeifritzDirector of Hotel Relations

4/10 Poor

Haley

Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Natascha on 2023/12/22
Dear Haley,We much appreciate the time taken to provide feedback on your recent stay and are sorry to hear that you did not fully enjoy your time with us. It would be much appreciated if you could share some more details of what we could have done better so we can address with our teams and note for future visits. Please feel free to reach out to me personally and I'll be happy to assist you.Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for business or pleasure!
Had a great stay at this 5-star hotel! My wife also had a massage and face treatment, and also spent time in the sauna.
Stayed 2 nights in Nov 2023
Response from Natascha on 2023/11/22
Dear William,We are so very happy to know that you had a proper stay with us and cannot wait to welcome you back to Austin Proper! Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 Excellent

Mia

Stayed 2 nights in Nov 2023
Response from Natascha on 2023/11/15
Dear Mia,Thank you for staying with us at Austin Proper. We are excited to know that you enjoyed your time with us and cannot wait to welcome you back in the future.Warmly,Natascha SeifritzDirector of Hotel Relations

4/10 Poor

Quang

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hot water didn't work. Building engineers didn't show up until an hour later. They moved me to another room at that point it was 11pm.
Stayed 1 night in Oct 2023
Response from Natascha on 2023/10/28
Dear Quang, We are so very sorry that your stay did not go as smooth as we wished. Please accept our apologies for this inconvenience.It would be our pleasure to welcome you back to Austin Proper and I would like to take care of your future stays personally. Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 Excellent

Reuben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Natascha on 2023/10/25
Thank you Reuben for staying with us at Austin Proper - we are excited to know that you enjoyed your time with us and cannot wait for your return,Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
It was a nice stay. Hotel bars get extremely busy in the evenings but was not a problem. Our bartender Nick was great all week.
Stayed 4 nights in Oct 2023
Response from Natascha on 2023/10/16
Dear Andy,We are thrilled to know that you enjoyed your stay with us at Austin Proper and hope to welcome you back in the future. Until the next time.Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 Excellent

Heather

Stayed 2 nights in Oct 2023
Response from Natascha on 2023/10/18
Dear Heather,Thank you for staying with us at Austin Proper. We are delighted to know that you enjoyed your stay with us and cannot wait for your return. Till the next time. Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional!!! Beautiful
Stayed 3 nights in Sep 2023
Response from Natascha on 2023/9/23
Dear Eduardo, Thank you for staying with us at Austin Proper. We are thrilled to know that you enjoyed your time with us and cannot wait to welcome you back in the near future.WarmlyNatascha SeifritzDirector of Hotel Relations

10/10 Excellent

Angie, West Lafayette

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding property. Staff were all THE BEST! All welcoming, friendly, kind.
Stayed 2 nights in Sep 2023
Response from Natascha on 2023/9/9
Dear Angie,Thank you for staying with us at Austin Proper. We are thrilled to know that you enjoyed your time with us and looking forward to welcome you back in the near future. Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 Excellent

Margaret

Liked: Property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Natascha on 2023/9/9
Dear Margaret, Thank you for staying with us at Austin Proper. We are thrilled to know that you enjoyed your time with us and looking forward to welcome you back in the near future. Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 Excellent

Tina

Stayed 2 nights in Aug 2023
Response from Natascha on 2023/9/1
Dear Tina,We are thrilled to know that you enjoyed your time with us at Austin Proper and cannot wait to welcome you back in the near future.Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it here!
Stayed 3 nights in Aug 2023
Response from Natascha on 2023/8/29
Dear Jonathan, Thank you for staying with us at Austin Proper! We are thrilled to know that you are enjoying your time with us and are here to assist with anything to make it a proper stay. Warmly,Natascha SeifritzDirector of Hotel Relations

8/10 Good

Mahender

Stayed 1 night in Aug 2023
Response from Natascha on 2023/9/14
Thank you for staying with us at Austin Proper. We hope to welcome you back in the near future. Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Natascha on 2023/8/21
Dear Robert,Thank you for staying with us at Austin Proper. We appreciate your feedback and are happy to know that you had a proper stay and cannot wait to welcome you back in the future. Wamly,Natascha SeifritzDirector of Hotel Relations

10/10 Excellent

Cara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel! Lovely and beautiful l!
Stayed 1 night in Jul 2023
Response from Natascha on 2023/7/8
Thank you Cara for staying with us at Austin Proper. We are excited to know that you like your stay and hope to welcome you back soon. Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 Excellent

Jae Young

Stayed 1 night in Jun 2023
Response from Natascha on 2023/6/18
Dear Mr. Young,We are excited to know that you enjoyed your stay with us at Austin Proper and we hope to welcome you back in the near future!Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is superb from the ambiance and location, to the attentive and friendly staff.
Stayed 3 nights in Jun 2023
Response from Natascha on 2023/6/15
Dear Katherine, Thank you for staying with us at Austin Proper! We are thrilled to know that you enjoyed your stay and cannot wait to welcome you back soon. Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Natascha on 2023/5/31
Dear Michael,Thank you for staying with us at Austin Proper. We are thrilled to know that you enjoyed your time with us and looking forward to welcome you back in the future. Warmly,Natascha SeifritzDirector of Hotel Relations

4/10 Poor

Mike

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was uncomfortable, tiny, view of side of parking deck, no drawers for clothes, so lived out of suitcase on the floor. One tiny table big enough for one, had to flip the trashcan over between the beds to provide surface area for pocket stuff. For the cost, no way we'd ever come back.
Stayed 3 nights in May 2023
Response from Natascha on 2023/5/22
Dear Mike, Thank you for staying with us and taking the time to share your experience. It is always our goal to exceed guest's expectation and we are sorry to hear that you did not enjoy your room on this stay. Although we do not offer any Suites with double queen beds, we do have other choices for you that would give you more space. We hope that you would give us another chance on your next visit to Austin and I'll be happy to assist you personally in the future. Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 Excellent

Talia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property! Everything down to the scent in the lobby was curated and extremely pleasing. Absolutely cannot wait to come back again!
Stayed 3 nights in May 2023
Response from Natascha on 2023/5/19
Dear Talia,Thank you for staying with us at Austin Proper, we are thrilled to know that you had an amazing time with us and cannot wait to welcome you back!Warmly,Natascha SeifritzDirector of Hotel Relations

6/10 Okay

Colin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is stylish and has great amenities, and the staff are great. However the 4.30am wake up with the Austin City trash collectors that lasts 1hr is awful. Property is safe, but neighborhood has a lot of homeless issues.
Stayed 1 night in Apr 2023
Response from Natascha on 2023/4/13
Dear Colin,We thank you for staying with us and sharing your feedback with us. We always strive to exceed our guest's expectations and we are sorry that you were woken by trash collectors early in the morning. It is something we are consistently working on and have switched companies for the Hotel with a later pick up after 6am which is the latest they will come to the city. Since you enjoyed the hotel and service, we hope that we can welcome you back for another stay since in the future.Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 Excellent

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. East to get everywhere. Great spa too.
Stayed 1 night in Apr 2023
Response from Natascha on 2023/4/10
Dear Vanessa,We are happy to know that you enjoyed your stay with us at Austin Proper and cannot wait to welcome you back soon.Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 Excellent

Taylor

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Austin proper is a thoughtfully curated space. The rooms are exceptionally comfortable and the shared spaces of the hotel are beautiful. The restaurants and bars of the hotel provide exceptional experiences and excellent quality food. While anyone can plan to have an enjoyable and relaxing visit to the Austin proper, the locals flock to the restaurants of the hotel in the evening, and it does get quite busy. This is a great place to mingle and meet young professionals, so do not plan to enjoy a quiet cocktail at the bar.
Stayed 3 nights in Jan 2023
Response from Natascha on 2023/2/6
Dear Taylor, Thank you so much for staying with us at Austin Proper and taking the time to share your feedback. We are so happy to know that you enjoyed your time with us and cannot wait for you to come back in the near future. Please know that we have Goldie's, our sunken bar, reserved for hotel guests only for handcrafted cocktails and just opened The Quill Room on the 2nd floor as another alternative to enjoy drinks. Warmly,Natascha SeifritzDirector of Hotel Relations

6/10 Okay

CARRIE

10/10 Excellent

Barrett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel ever
Stayed 1 night in Oct 2022
Response from Natascha on 2022/11/2
Thank you for staying with us at Austin Proper. We are delighted to know that you enjoyed your time with us and cannot wait to welcome you back soon. Warmly,Natascha SeifritzDirector of Hotel Relations

2/10 Terrible

Robert

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Don’t risk it, might not get the room you paid for
I did not get the balcony suite I booked far in advanced and also prepaid. If I wanted to stay in a basic room with subpar service there are a lot cheaper options. The blinds do not even cover the windows, far from blackout as advertised. Michael who checked us in said I can free dessert, well that’s far from the price differential for a balcony suite on a Saturday night during acl. I asked to speak with the manager he said he’s the only one here, later to tell me he’s actually the front desk assistant. I got no sleep due to the windows not being completely covered. The entire reason I booked this room is for the balcony.
Stayed 1 night in Oct 2022

10/10 Excellent

Jessica

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most beautiful hotels I’ve ever stayed in. The staff were so friendly. Every detail was thought of.
Stayed 3 nights in Sep 2022
Response from Natascha on 2022/10/1
Dear Jessica,Thank you so much for your feedback. We are happy you enjoyed your stay and cannot wait for your return. Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Ema

Liked: Staff & service, property conditions & facilities
Accommodated early check in, friendly staff, and awesome food!
Stayed 1 night in Aug 2022
Response from Natascha on 2022/8/9
Thank you for your feedback, we appreciate your comments and look forward to welcome you back in the near future. Warmly, Natascha Seifritz Director of Hotel Relations

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy with our stay. Beautiful hotel and friendly staff. The in room service dining was top notched.
Stayed 7 nights in Jun 2022
Response from Natascha on 2022/7/5
Dear Diane, Thank you for staying with us at Austin Proper. We are happy to know that you enjoyed your time with us and cannot wait to welcome you back soon. Warmly, Natascha Seifritz Director of Hotel Relations

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 2 nights in Apr 2022
Response from Natascha on 2022/5/3
We are thrilled to know that you enjoyed your stay with us at Austin Proper and cannot wait welcome you back! Warmly, Natascha Seifritz Director of Hotel Relations

4/10 Poor

Lester

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Definitely not a 5 star hotel. The service is 3.5 stars at best. It cannot be held in the same league as other 5 star hotels like Four Seasons or Grand Hyatt. It seems all the attention was put into the design of the hotel but they forgot to train the staff in the art of service. Optical illusion, all surface with no depth.
Stayed 1 night in Apr 2022
Response from Natascha on 2022/5/9
We appreciate your feedback and are sorry to hear that we did not provide proper service. Our Team strives to exceed expectations in all areas and I would love to find out more to assure we can improve on any issues. Best Regards, Natascha Seifritz Director of Hotel Relations

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 1 night in Apr 2022
Response from Natascha on 2022/4/7
Thank you so much for taking the time to give us feedback on your stay. We are thrilled to know that you enjoyed the Hotel and service and we cannot wait to welcome you back soon. Warmly, Natascha Seifritz Director of Hotel Relations

2/10 Terrible

Kimberly

Stayed 1 night in Mar 2022
Response from Natascha on 2022/3/22
Good Morning Kimberly, We much appreciate the time taken to provide feedback on your recent stay with us. We would like to extend our sincerest apologies for the unfortunate experience you had, and would like to learn more about it. Warmest Regards, Natascha Seifritz Director of Hotel Relations