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Reviews of AC Hotel by Marriott Austin Hill Country

4 out of 5
AC Hotel by Marriott Austin Hill Country
7415 SW PKWY BLDG 8 SUITE 100, Austin, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 77 out of 102 reviews" "
Rating 8 - Good. 9 out of 102 reviews" "
Rating 6 - Okay. 11 out of 102 reviews" "
Rating 4 - Poor. 2 out of 102 reviews" "
Rating 2 - Terrible. 3 out of 102 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

William

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Owner on 2024/5/6
William, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Tykecia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious rooms, courteous staff. Modern, nice decor. Property is in a location away from everything so prepare to drive. I am not a fan of European breakfast so i did not eat breakfast.
Stayed 1 night in Apr 2024
Response from Owner on 2024/4/15
Tykecia, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Vishwanath

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome views of the hill country. Very friendly staff both at the front desk as well as the maintenance crew. A bit off the usual busy spots, but will still recommend it.
Stayed 2 nights in Mar 2024
Response from Owner on 2024/4/1
Vishwanath, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! We hope to see you again soon.

10/10 Excellent

María Victoria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and charming. The staff was very helpful and kind.
Stayed 2 nights in Mar 2024
Response from Owner on 2024/3/18
Maria, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

8/10 Good

Elsa, Georgetown

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was cute, the room I got was small but I thought it was enough space for a single person. The amenities around the hotel were great. $237 dls for a bed and no breakfast included seemed steep to me. I should not have to pay $20 dls extra. Also TV channels were awful, Netflix wasn't even an option unless you signed in with your personal account, to me that should be paid by the hotel already. Restaurant Carve across the parking lot was great.
Stayed 1 night in Mar 2024
Response from Owner on 2024/3/12
Elsa, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 Excellent

Nelvi, Richmond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property seems new and it super clean. Love the lobby space and everyone has been very friendly
Stayed 1 night in Mar 2024
Response from Owner on 2024/3/11
Nelvi, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

ajit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Owner on 2024/1/15
Ajit, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Annmarie, San antonio

Stayed 1 night in Jan 2024
Response from Owner on 2024/2/2
Annmarie, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Johnathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Owner on 2024/1/10
Johnathan, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Christian Garcia | Guest Service Agent on 2023/12/26
Dear Amy,Thank you so much for taking the time to share your wonderful 10 out of 10 review! We are thrilled to hear that you enjoyed your stay with us. Providing exceptional experiences for our guests is our top priority, and we're delighted that we could meet your expectations.It's fantastic to know that everything met or exceeded your satisfaction. If there's anything specific that made your stay special, or if you have any suggestions for improvement, please don't hesitate to share. We value your feedback and look forward to the opportunity to welcome you back in the future.Safe travels, and thank you for choosing us!

10/10 Excellent

Mohammad

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and modern design next to a movie theater and a restaurant, a bit off from main town.
Stayed 2 nights in Nov 2023
Response from Owner on 2023/11/27
Mohammad, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Noor, weatherford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Charlotte the GM on 2023/11/15
Thank you for the excellent rating on Expedia, Noor! We look forward to your next stay with us.

10/10 Excellent

Joselito

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Charlotte the GM on 2023/11/13
Thank you for the excellent rating on Expedia, Joselito. We are so happy you enjoyed your stay and we look forward to your next visit.

10/10 Excellent

Keith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Owner on 2023/10/30
Keith, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Keith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Owner on 2023/10/28
Keith, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 Okay

Virginia

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 2 nights in Oct 2023
Response from Charlotte the GM on 2023/10/22
Thank you for the excellent rating on Expedia! We are delighted to know you enjoyed your stay and hope you'll visit us again soon.

10/10 Excellent

Happy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pretty hotel and room.
Stayed 1 night in Oct 2023
Response from Charlotte the GM on 2023/10/20
Thank you for the wonderful recommendation of our hotel. We hope you will stay with us again soon.

10/10 Excellent

Stacye

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice and New Hotel. Rooms were nice and beds were comfortable.
Stayed 1 night in Sep 2023
Response from Owner on 2023/9/18
Stacye, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

GEORGE

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent every time, very comfortable.
Stayed 1 night in Sep 2023
Response from Owner on 2023/9/18
George, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on 2023/9/15
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Ofer

Stayed 1 night in Sep 2023
Response from Jessica on 2023/9/23
Ofer, thank you for leaving a review about your recent stay. It is wonderful you had an excellent stay! We hope you choose to stay with us again when you return to Austin.

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the rooftop bar and the bartender that was there on 8/19/23 was the BEST! She was amazing!
Stayed 1 night in Aug 2023
Response from Charlotte the GM on 2023/8/22
Thank you for the excellent feedback and review about our rooftop and amazing bartender! We can't wait to share this with her. Thank you again and we look forward to your next visit.

10/10 Excellent

Paige

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient and comfortable
Stayed 2 nights in Aug 2023
Response from Charlotte the GM on 2023/8/14
Thank you for the excellent feedback and recommendation. We hope you will visit us again soon!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous hotel
Upon check in the front desk guy was very friendly and helpful. We had a gorgeous view from the 5th floor and the room was clean and modern. The sliding door to the bathroom was a bit hard to open but that’s a minor complaint compared to how wonderful everything else was. I’m so glad I stayed here and will do so again. Highly recommend.
Stayed 1 night in Aug 2023
Response from Jessica on 2023/8/8
Christopher, thank you for taking time to share you feedback in regards to your recent stay. I am thrilled to hear you enjoyed your time with us and we hope to see you again when your travels bring you back to Austin!

6/10 Okay

Mary Ellen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Not Mariott Quality
We stayed there for a wedding in the Hill Country so it was ok, but...The lighting in the bathroom was horrible and the only other mirror to use was in the hallway behind the door. Also the shower had no lip so the water came out all over the bathroom. The AC in our room was working but not pulling the humidity out of the air so it never felt cool in there. Our little fridge was broken and would not cool but they swapped it out quickly. It was a decent room but not what I would call Mariott quality.
Stayed 2 nights in Jul 2023
Response from Charlotte the GM on 2023/8/3
Hello, Mary Ellen, and thank you so much for sharing your experience of our hotel with us. I understand that the room did not meet your expectations and I sincerely apologize for these inconveniences. I have shared your feedback with the Engineering Department so that they may address these problems and make corrections swiftly. Thank you again for bringing this to our attention and we hope you will stay with us again the next time your travels bring you to Austin.

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet. Nice staff and comfortable room
Stayed 4 nights in Jul 2023
Response from Owner on 2023/8/2
Darlene, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Marcie

Stayed 1 night in Jul 2023
Response from Owner on 2023/7/31
Marcie, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Cesar Rafael, Helotes

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very well maintained property, and OUTSTANDING staff. Walking distance to shopping, dining, and entertainment.
Stayed 1 night in Jul 2023
Response from Jessica on 2023/7/8
Cesar, Thank you for your outstanding review! We are thrilled you enjoyed your stay and hope you choose to stay with us when your travels bring you back to Austin.

6/10 Okay

Carmen

Traveled with family
Liked: Cleanliness, property conditions & facilities
When I checked in people at the front desk were super friendly. Later that night I called for towels 4 extra towels to be exact and were asked too many questions and unappreciated comments…”why so many? You don’t need that many do you? Well someone has a to come get them them.” And when my son went to get a toothbrush from the front desk after I called and was told nicely that they had some. They told him that “your parent has to come and get it.” My son is 14. I understand if I would’ve sent my 10 year old child. The great thing was service during breakfast time, Francys was soooo friendly, very attentive, very kind to my children. Excellent service from her. The pool was nice and relaxing. I’m still waiting for my deposit back.
Stayed 1 night in Jul 2023
Response from Owner on 2023/7/6
Carmen, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!

10/10 Excellent

Connie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Owner on 2023/6/14
Connie, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Nora, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful! Thank you for a wonderful stay.
Stayed 1 night in Jun 2023
Response from Jessica on 2023/6/12
Nora, thank you for choosing to stay at the AC Austin Hill Country! Glad you had a wonderful stay and we hope to see you next time your travels bring you back to Austin.

10/10 Excellent

Susie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Jessica on 2023/5/24
Susie, thank you so much for leaving a review in regards to you stay. It is excellent to hear your experience was a 10/10! We hope to see you again should your travels bring you back to Austin.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views & amenities. Helpful staff.
Stayed 3 nights in May 2023
Response from Owner on 2023/5/24
We appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Yang

Stayed 2 nights in May 2023
Response from Owner on 2023/5/31
Yang, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Brook

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Owner on 2023/4/26
Brook, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Boyd

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great, newer, modern themed hotel near great restaurants and the AMD center.
Stayed 2 nights in Apr 2023
Response from Owner on 2023/4/23
Boyd, thank you for taking the time to review us and share your experience. We are happy to see our property and staff provided you with a great stay, and we hope you come visit us again soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic Rooftop Bar
Great hotel. We loved the rooftop bar area. Awesome shower! We would definitely stay here again.
Stayed 1 night in Apr 2023
Response from Owner on 2023/4/19
Jennifer, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.

6/10 Okay

Collin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was located directly below the rooftop bar, couldn't expect to ever sleep until after 11:30 p.m. due to the noise and chairs constantly moving. Should've never had rooms below the bar...not without an extra layer of concrete or separate barrier. Poor design.
Stayed 1 night in Apr 2023
Response from Owner on 2023/4/18
Thank you for taking the time to share your feedback with us about your stay, Collin. We strive to provide a relaxing environment free of distractions and apologize for the noise that you experienced. Please feel free to reach out to the hotel directly if you would like to discuss this issue further offline. We hope to have you back soon.

10/10 Excellent

Michael

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One of the my location I stay in all of Texas. Clean and quiet, friendly staff. Away from their city and close to the city. Free and safe parking.
Stayed 1 night in Mar 2023
Response from Owner on 2023/3/22
Michael, thank you for taking the time to review us and share your experience. We are happy to see our property and staff provided you with a great stay, and we hope you come visit us again soon!

10/10 Excellent

Douangmala M

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the more quiet area outside the city, but close enough and easy access to the city areas when you want to go there. Property is very nice and clean.
Stayed 1 night in Mar 2023
Response from Charlotte the GM on 2023/3/6
Thank you for the excellent review and recommendation of our hotel on Expedia. We are delighted to know you enjoyed your visit and we look forward to the next one with us.

10/10 Excellent

Tiffany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about the property only wish they had a hot tub or indoor pool
Stayed 1 night in Feb 2023
Response from Owner on 2023/2/20
Tiffany, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Christine

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
I cannot say enough good things about the kindness of staff during our stay here. We were refugees from the ice storm, cold and weary from being without power for 44 hours, and the staff was so accommodating and helpful upon check-in, our hearts were set at ease after being so stressed. They were clearly overwhelmed with people trying to get rooms in the storm but they did a great job of not passing their stress onto us. They were professional, kind, and generous. We panic-reserved a third night when we thought austin energy wasn’t going to get power back until the weekend, but our power came on during our first night’s stay. Even though the third night’s booking was technically non-refundable, the staff was kind enough to let us cancel without penalty because of the circumstances. In addition to the amazing staff, the hotel is beautiful, modern, clean, has a great bar area, lovely breakfast, and we had a beautiful view of the hill country. We have fond memories of this hotel and will remember it for when we want to take our next staycation here in Austin.
Stayed 2 nights in Feb 2023
Response from Charlotte the GM on 2023/2/6
Hello, Christine. Thank you for the wonderful warm words and recommendation of our hotel and for recognizing our talent members for their accommodating service. We are so happy we were able to take care of you and your family during a difficult time. We hope you will be our guest again the next time you need a warm inviting place to stay in Austin.

8/10 Good

Inga

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2023
Response from Owner on 2023/1/16
Inga, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Jenny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed 1 night in Jan 2023
Response from Owner on 2023/1/11
Jenny, we appreciate you taking the time to review us and leave an awesome rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Verified traveler

Stayed 1 night in Jan 2023
Response from Charlotte the GM on 2023/1/8
Thank you for the perfect 10 out of 10 rating on Hotels.com! Hope to see you again soon.

10/10 Excellent

Karen

Response from Charlotte the GM on 2023/3/24
Thank you for the excellent rating! We hope to see you again soon.

10/10 Excellent

YIHUA

Stayed 2 nights in Dec 2022
Response from Owner on 2023/1/5
Yihua, we appreciate you taking the time to review us and leave an awesome rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Dec 2022
Response from Charlotte the GM on 2022/12/24
Thank you so much for the excellent recommendation and rating on Expedia, Eric! We are thrilled to know you had a great stay with us and look forward to your return. Happy Holidays!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Wonderful hotel with modern rooms and excellent staff. It was very pleasant stay.
Stayed 1 night in Dec 2022
Response from Owner on 2022/12/16
Thank you so much for the great feedback and great rating! We are thrilled to hear you enjoyed your stay and hope to host you again next time your travels bring you this way!