免費無線上網
查看供應情況

奧斯丁喬治頓伍德斯普林套房飯店的評分

2.5 out of 5
奧斯丁喬治頓伍德斯普林套房飯店
904 Rockmoor Drive, Georgetown, Georgetown, TX

評論

5.8
10 分，有夠讚；157 則評論中有 36 則" "
8 分，不錯哦；157 則評論中有 27 則" "
6 分，一般般；157 則評論中有 23 則" "
4 分，不太好；157 則評論中有 19 則" "
2 分，很糟糕；157 則評論中有 52 則" "

6.2/10

整潔度

5.2/10

設施服務

5.8/10

住宿環境和硬體

5.4/10

環保程度

評論

2/10 很糟糕

John

商務旅客
不喜歡：整潔度和住宿環境和硬體
No housekeeping at all?
於 2024 年 4 月住了 8 晚
General Manager 於 2024年5月9日回覆
Good afternoon John,We are sorry for any inconvenience. Since we are an extended stay, we normally provide housekeeping services on a bi-weekly basis. We apologize for not meeting your expectations.We can always make arrangements for any guest who would like to get housekeeping services.

10/10 有夠讚

Ricardo

喜歡：整潔度和住宿環境和硬體
Nice clean we love it
於 2024 年 4 月住了 2 晚
General Manager 於 2024年5月9日回覆
Thank you so much for the great review and positive feedback Ricardo. We look forward to having you stay with us again

8/10 不錯哦

Maximiliano

情侶出遊
喜歡：整潔度和住宿環境和硬體
Faltaba secador de pelo lo demas estuvo bien
於 2024 年 3 月住了 2 晚
General Manager 於 2024年3月14日回覆
Hola MaximillianoMuchas gracias por la resena positiva y comentario. Nosotros mantenemos los secadores de pelo en la oficina del frente. Perdona la inconveniencia.

4/10 不太好

Jesus

家庭旅遊
不喜歡：整潔度和住宿環境和硬體
Not elevator service, room was 4th floor and any offer of help or compensation was provided to us. We found signs of poor cleaning service to room, bed clothes were broken and we found hairs on the sheet, some areas of the floor were sticky.
於 2024 年 2 月住了 2 晚
General Manager 於 2024年3月14日回覆
Hello Jesus,Thank you for your feedback. We are sorry for the inconvenience. We will make sure we address all issues you mentioned and hope you give us another chance sometime in the future.

6/10 一般般

Luis Manuel

於 2024 年 1 月住了 7 晚
General Manager 於 2024年3月28日回覆
Thank you for your review. We look forward to having you again

6/10 一般般

Jennifer

家庭旅遊
喜歡：整潔度
於 2024 年 1 月住了 3 晚
General Manager 於 2024年3月14日回覆
Thank you Jennifer

2/10 很糟糕

Wayde

情侶出遊
不喜歡：整潔度、設施服務和住宿環境和硬體
The room was not comfy at all, the wood floor brought in a cold, crisp ambience accompanied with a faulty lighting in the restroom. Also Along with no curtains on the window. There was no soap, no shampoo, one set of towels, and no electricity on the left side of the room. Best Part, Wasn’t even In the room longer than five minutes when an exterminator comes to knock at my door to spray our room. Although I was happy that the hotel was handling their infestation issue, It would have been considerate to spray for pest before we entered the room. The phone provided in the room wouldn’t even work to call the front office. I just Had a bad experience within the first hour of arriving. 10/10 wouldn’t Recommend

10/10 有夠讚

James

喜歡：整潔度和客房舒適度
於 2023 年 11 月住了 7 晚

10/10 有夠讚

Thomas

喜歡：整潔度和客房舒適度
於 2023 年 12 月住了 2 晚

2/10 很糟糕

M. Gary，Yardley

不喜歡：整潔度和住宿環境和硬體
於 2023 年 11 月住了 1 晚

2/10 很糟糕

Tammy

情侶出遊, 團體旅遊
喜歡：整潔度和住宿環境和硬體
不喜歡：設施服務
Was very clean but customer service was really bad. The young girl that checked us in was great but the girl Alisha that stayed on the property was very rude and did not want to help. We got one set of towels for a two night stay. When I called for more I was told to bring the dirty ones down in the morning. So I did but it was before 9 and she would not come get me anymore clean towels. She might only bath once a week but we bath daily. Will never stay there again because of this.
於 2023 年 11 月住了 2 晚

10/10 有夠讚

James

喜歡：整潔度和客房舒適度
Excellent
It was the absolutely most clean hotel I’ve ever been into. It made me feel like I was at home sheets were clean bag was clean pillows were clean. All the towels were clean and fresh and smelled nice in the kitchen was to die for.
於 2023 年 11 月住了 7 晚

2/10 很糟糕

Emile

於 2023 年 11 月住了 3 晚

6/10 一般般

真實旅客

The room itself is pretty nice/ decent. Just some cobwebs at top corner wall. Kitchenette is nice with the cooktop. Bed & bathroom is clean. Only complaint is the smell. The elevator smell so bad, everytime in the elev. Feel very nauseous. Can't figure out what kind of bad smell it's. Skunk smell is so much better, IMO.
於 2023 年 11 月住了 4 晚

2/10 很糟糕

Melissa

HORRIBLE!!! They cancelled my reservation! How is that possible? I was hours into my drive there and I got a call at 7:30pm. The hotel (Ashley) said another guest paid for a room but his card expired. When he showed up, he was mad so she gave him my room. She said she would call their other hotel locations for a room and call me back. After an hour and no call, I called her and she said they were booked. So I started calling other hotels and everything in my price range was booked as well; probably because of the same reason I was there (high school golf tournament). Long story short...I SLEPT IN MY CAR! As I women who was traveling alone, this was a nightmare! Oh, and it got down to 30 degrees that night.
於 2023 年 11 月住了 1 晚

10/10 有夠讚

NESTOR

家庭旅遊
喜歡：整潔度和客房舒適度
Agradable y placentera estadia
Bien ubicado en general cerca de Austin. Facil acceso. Personal amistoso y bastante bien equipada la habitacion para estadias mas largas. Podrian mejorar el servicio de Housekeeping porque en 5 dias no limpiaron la habitacion nunca pero no fue mayor problema.
於 2023 年 10 月住了 5 晚

6/10 一般般

Holly

親子旅遊
The rooms and elevator smell terrible, but the area is decent
於 2023 年 10 月住了 7 晚

8/10 不錯哦

Teresa

於 2023 年 10 月住了 8 晚

10/10 有夠讚

Teresa

Great for long term hotel stays.
於 2023 年 9 月住了 10 晚

2/10 很糟糕

Richard

I`ll never
I refused to stay here. Going through Hotels.com made the stay a nightmare. The lobby refused to honor the internet price. And, wanted 50.00 dollars a night for my dog to stay.
於 2023 年 9 月住了 2 晚

10/10 有夠讚

Savannah

於 2023 年 9 月住了 2 晚

2/10 很糟糕

Kim

商務旅客
不喜歡：整潔度、設施服務和住宿環境和硬體
This property was not worth what I paid per night. The first couple nights I was there, I was bit by something. I reported it to the front desk. They said they would report it to management. Nothing was done about it! I was afraid to sleep in the bed for fear of getting bit again. Luckly, I brought my own sheets, so I slept on the couch with my own sheets. The elevator was always dirty. Suggestion: wipe down the elevator push buttons at least 4 x a day, as you have guests come through. Let guests know your policy on towels and bedding. Provide dishes in each room for long stays. I would of stayed longer but it just felt so dirty and did not want to deal with spider bites or bed bugs.
於 2023 年 9 月住了 13 晚

10/10 有夠讚

Jimella

喜歡：整潔度和客房舒適度
於 2023 年 9 月住了 1 晚

2/10 很糟糕

Bryant

商務旅客, 親子旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Dirty bedding, filthy bathroom, broken elevator, and refusal to give refunds!
於 2023 年 7 月住了 2 晚
Hotel GM 於 2023年8月2日回覆
We are extremely sorry for the stay you had. We are going to look into this matter and go from there. We hope that you gave us another chance and we will make it right for you

8/10 不錯哦

Mitzy

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
The front desk ladies were all so sweet, I ended up paying to stay another night because I was so comfortable. The rooms were very clean and the electric stovetop was very useful!
於 2023 年 7 月住了 1 晚
Hotel GM 於 2023年8月2日回覆
Thank you for your stay and we hope to see you again soon

8/10 不錯哦

Brandon

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
Other than the ladies at the front desk chatting back and forth, everything else was fine. They really took 30 minutes to check me into a empty hotel. They just kept getting distracted with talking amongst each other while I’m sitting there waiting for my card.. was very disrespectful.
於 2023 年 7 月住了 1 晚
Hotel GM 於 2023年8月2日回覆
Thank you for your stay and we hope to see you again soon

8/10 不錯哦

Anglishia

商務旅客
喜歡：客房舒適度
於 2023 年 7 月住了 2 晚
Hotel GM 於 2023年8月2日回覆
Thank you for your stay and we hope to see you again soon

8/10 不錯哦

Leo

於 2023 年 7 月住了 2 晚
Hotel GM 於 2023年8月2日回覆
Thank you for your stay and we hope to see you again soon

2/10 很糟糕

Sheryl

商務旅客
不喜歡：整潔度和客房舒適度
DON'T STAY HERE - the reviews are accurate
I would NOT recommend staying here. First, the entire interior of the property is not clean and smells like vomit. In particular, the elevator was gag inducing. The rooms are not clean and the beds (like another reviewer stated) are more like cots. There are no basic amenities (no ice maker, no hair dryer in room). And although there is a full kitchen, there is not one....NOT ONE....kind of utensil, dish, plastic glass, towel, paper towel....literally NOTHING. Bring your own or buy it, but they don't provide it as part of the room - you can't even rent it from them. The staff was kind and nice. Don't stay here.
於 2023 年 6 月住了 4 晚

2/10 很糟糕

真實旅客

不喜歡：整潔度和客房舒適度
Never Again!
I would like a refund for this! We got there and the front desk attendant was not there at 3:00, called from service phone no answer multiple attempts, we can’t get into the building 100degrees outside. We track down a person outside who lets us in and helps to find the front desk clerk, there was 1 towell for 2 people, dog poop was left out front for the entire duration of our stay, trash around the facility and the final, most insulting part. We showed 12pm as the checkout time from hotels.com. Came back 5 minutes to 11 and the card had already stopped working…the front desk guy says it’s 11am but if we need more time that’s ok. We go to grab the rest of our stuff and take a shower and THE MAID CAME INTO OUR ROOM 10 minutes into the shower. We had to tell her the situation and she left!!!
於 2023 年 6 月住了 1 晚

8/10 不錯哦

Julian

於 2023 年 5 月住了 3 晚

2/10 很糟糕

nina

商務旅客
不喜歡：整潔度、設施服務和住宿環境和硬體
Do not waste your money here. It smells TERRIBLE. This is a glorified halfway house, in a terrible area. I didn't even stay the night because it was THAT disgusting.
於 2023 年 5 月住了 2 晚
Jay Kamal 於 2023年6月2日回覆
We are extremely sorry that hotel did not exceed your expectation. We will be taking proper precaution moving forward with a promise to provide best experience for you and our future guest. I hope you have a great rest of your day.

2/10 很糟糕

Austin

不喜歡：整潔度和客房舒適度
於 2023 年 5 月住了 1 晚
General Manager 於 2023年5月19日回覆
Thank you for your feedback

2/10 很糟糕

James

商務旅客
不喜歡：整潔度、設施服務和住宿環境和硬體
Noises upstairs, asked attendant for help, nobody at desk at 11:30pm
於 2023 年 5 月住了 1 晚
General Manager 於 2023年5月13日回覆
so sorry about the incident that happened I hope your next stay will be met at your standards.

2/10 很糟糕

Jason

家庭旅遊
不喜歡：整潔度和客房舒適度
Extremely misleading and false advertising
The overall environment and atmosphere was very unsettling and uncomfortable. People passed out and doing stuff in the parking lot. Roaches up and down the hallways. Holes in the walls and doors. Human hair in the bedsheets and on the pillows. Foul stenches filled the air of the room and hallways that were nauseating. Stayed for a total of 5 minutes. Will be demanding a refund.
於 2023 年 5 月住了 2 晚
General Manager 於 2023年5月9日回覆
Thank you for your feedback

10/10 有夠讚

Matt

親子旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
This was a beautiful property on par with the Hilton or Marriott but at a fraction of the price
於 2023 年 4 月住了 1 晚
General Manager 於 2023年5月5日回覆
Thank you for your feedback

6/10 一般般

FABIAN

情侶出遊
喜歡：住宿環境和硬體
buena localizacion no me gusto poca limpieza o limitada
於 2023 年 4 月住了 4 晚
General Manager 於 2023年5月4日回覆
Thanks for your feedback

2/10 很糟糕

David

家庭旅遊
不喜歡：整潔度和住宿環境和硬體
The property is not located in a very nice area - more of an industrial and low rent environment. There was a very unappealing odor present throughout the complex that was noticeable as soon as I entered the property. I went to the room and there was another unpleasant odor on that floor. I immediately went back to the front desk and cancelled my stay.
於 2023 年 4 月住了 6 晚
General Manager 於 2023年4月29日回覆
Thank You for your feedback

6/10 一般般

Melvin

商務旅客
於 2023 年 4 月住了 1 晚
General Manager 於 2023年4月28日回覆
Thank you for your feedback

2/10 很糟糕

Oluwatoyin

親子旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
The corridors smelled horrible
於 2023 年 4 月住了 1 晚
General Manager 於 2023年4月28日回覆
Thank You for your feedback

8/10 不錯哦

sergio

喜歡：整潔度和住宿環境和硬體
It smell , some things in the bathroom were broken .
於 2023 年 3 月住了 1 晚
General Manager 於 2023年3月28日回覆
Thank you for your feedback

6/10 一般般

Manuel

商務旅客, 家庭旅遊
不喜歡：設施服務
Everything it’s over priced in Texas
於 2023 年 3 月住了 1 晚
General Manager 於 2023年3月28日回覆
thank you for your feedback

2/10 很糟糕

ERVIN V.

於 2023 年 3 月住了 7 晚
General Manager 於 2023年3月24日回覆
Thank you for your feedback

10/10 有夠讚

Waylon

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
Not a bad place to stay. Clean and everything, but there are downsides with the laundry facility. There's no change machine, the front desk doesn't carry enough quarters to make change, each machine is $2.50 per cycle, washer or dryer and the dryers run for an hour with no exception. Not far from gas stations, grocery stores. The staff is friendly enough to help you feel welcome.
於 2023 年 3 月住了 7 晚
General Manager 於 2023年3月18日回覆
Thank you for your feedback hope to have you back soon and we will make it to where your next day is at your needs

2/10 很糟糕

真實旅客

商務旅客
不喜歡：整潔度和客房舒適度
Never Again
1. Room smelled like syrup upon entry. 2. Sticky floor to match the smell. 3. Bed is basically a cot with a mattress. 4. Extended stay tenants loiter in parking lot/at the front desk/exits all day & night. 5. Knocks at my door from 7am & every hour after that. 7 AM: No one there 8 AM: Male speaking broken English saying “P P” or “Pee Pee” then says he’s house keeping & walks off. 9AM: Same male says he’s house keeping & walks off. 10AM: Female voice not visible thru peephole claiming she’s house keeping. 11AM: Female voice claiming she’s house keeping & Male voice threatening to charge late checkout fee. I reply I’m fine with the fee. Both not visible thru peep hole. Upon review I was in-fact wrong for believing checkout was at noon. The app says noon checkout but hotel documents say 11. Regardless, upon checkout at 12 when I asked the receptionist if I’d be charged the late fee she said no. When I asked what time does house keeping usually make their rounds she replied “every two weeks” but for checkout 9am. Clearly a problem with safety & communication amongst staff at this location. Won’t be doing business WoodSpring Suites as a whole again.
於 2023 年 2 月住了 1 晚
General Manager 於 2023年3月1日回覆
thank you for your Feeback.

6/10 一般般

Justin

商務旅客
I did admittedly check in later than intended, but when I arrived the front desk was closed and said to use the lobby phone to call, but there was no lobby phone. By chance someone on duty walked by the door.
於 2023 年 2 月住了 1 晚
General Manager 於 2023年2月26日回覆
There is a lobby phone it is on the wall right as soon as you walk through the front door and yes as spoken on phone we do close at 10pm but there is still someone here to check you in

4/10 不太好

Kenneth

家庭旅遊
喜歡：整潔度和客房舒適度
Non-working Elevator
The people were wonderful; however, the broken elevators were unnacceptable. When I reserved the room for 7 nights, I said I required a first-floor room or elevators because I travel with heavy dialysis equipment. When we arrived, we were able to get everything up to our third-floor room without problem. On the second day, the elevator broke so from then on I had to climb up and down three flights of stairs to come and go. Not an easy task as I walk with a cane. I didn't realize I should have asked for a "working" elevator. If you book a room at this hotel, be aware that a non-working elevator is apparently common here. We will not return to this hotel in spite of our need to be in Georgetown/Round Rock frequently. They were not willing to adjust the room rate due to this dangerous "inconvenience."
於 2023 年 2 月住了 7 晚
General Manager 於 2023年2月13日回覆
I am sorry about your experience but we do give you the option to check out and we could of made some type of refund but it seems you stayed your whole stay but next time i hope you have a better experience

2/10 很糟糕

Wendyam Pierre Emm

於 2023 年 1 月住了 2 晚
General Manager 於 2023年3月7日回覆
thank you for your feedback

2/10 很糟糕

Blake

商務旅客
不喜歡：整潔度、設施服務和住宿環境和硬體
Dirty
於 2023 年 1 月住了 1 晚
General Manager 於 2023年1月27日回覆
Good morning, Blake. I am sorry about your experience at the hotel. Thanks for you completing our survey. I will discuss with staff.

8/10 不錯哦

Ryan

喜歡：客房舒適度
Everything was amazing aside from the ever present scent of weed but it wasnt too strong, went away as soon as you were in a room
於 2023 年 1 月住了 1 晚
General Manager 於 2023年1月27日回覆
Thanks for completing our survey. I apologize for your experience. I will look into it and speak to my staff about it.