Find Hotel with a Concierge in Augusta, ME

"Great hotel & comfortable rooms. Evening front desk clerk was always super helpful and attentive Al thought the last day we encounter and issue with the front desk clerk, and older gentlemen. We have requested something the night before. We were told it won’t be a problem. I even see how they took note of it for the morning shift and in the morning they said no and totally dismiss the fact that other staff had said yes. It was not a big or crazy request so that kind of ruined our last day. "