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Reviews of Country Inn & Suites by Radisson, Augusta at I-20, GA

2.5 out of 5

Reviews

7.4

Good

Rating 10 - Excellent. 328 out of 1003 reviews" "
Rating 8 - Good. 304 out of 1003 reviews" "
Rating 6 - Okay. 165 out of 1003 reviews" "
Rating 4 - Poor. 114 out of 1003 reviews" "
Rating 2 - Terrible. 92 out of 1003 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Naquita

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk always helpful enjoyed my stay as always. Room clean never had an issue
Stayed 1 night in May 2024
Response from Manager on 2024/5/25
Hello Naquita,We're delighted to hear that you found our front desk helpful and enjoyed your stay with us. Our team takes pride in providing excellent service to all our guests. It's great to hear that you found your room clean and didn't encounter any issues. Your positive feedback is truly appreciated, and we look forward to welcoming you back in the future.

4/10 Poor

Leo

Disliked: Property conditions & facilities
Sink did not drain, shower did not drain. Staff was stoic, kind of like they didn’t care if we were there or not. They were not rude, just unfriendly. At breakfast, The waffle iron needed cleaning so it wouldn’t stick but instead they just made it unavailable (I don’t think the staff knew what it needed). The only good thing at breakfast was the sausage.
Stayed 1 night in May 2024
Response from Manager on 2024/5/25
Hello Leo,We apologize for the inconveniences you experienced during your stay. We appreciate your feedback and will address the maintenance issues to prevent similar situations in the future. Your comments about the service will be shared with our team for improvement. We're glad you enjoyed the sausage and hope for the opportunity to exceed your expectations in the future.

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room were great
Stayed 1 night in May 2024
Response from Manager on 2024/5/22
Hello Ashley,We appreciate your positive feedback about our rooms. We strive to ensure our guests have a comfortable stay. Safe travels and we look forward to welcoming you back soon.

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Was really convenient
Stayed 1 night in May 2024
Response from Manager on 2024/5/22
Hello Dawn,We're delighted to hear that you found our hotel convenient during your stay! We strive to make our guests' experiences as smooth and hassle-free as possible. If you have any other feedback or suggestions for us, we'd love to hear from you. Thank you for choosing to stay with us!

10/10 Excellent

Cynthia

Liked: Amenities
Clean convenient and indoor swimming pool.
Stayed 2 nights in May 2024
Response from Manager on 2024/5/17
Hello Cynthia,We're delighted to hear that you appreciated our cleanliness, convenient location, and indoor swimming pool during your stay. Your feedback is valuable to us, and we hope to welcome you back in the future for another enjoyable experience.

6/10 Okay

giuseppe

Traveled with family
Disliked: Property conditions & facilities
Convenient location, courteous staff, loved the fridge and microwave. Musty smell in the corridors, rooms a bit beaten up.
Stayed 3 nights in May 2024
Response from Manager on 2024/5/17
Hello giuseppe, We appreciate your feedback regarding our convenient location and friendly staff; we're delighted you liked the in-room amenities. We'll share your comments about the corridors and rooms with our team for further improvement. Thank you for bringing this to our attention.

4/10 Poor

Keenila

Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately, this say was disappointing. The room was dirty and in need of repairs.
Stayed 1 night in May 2024
Response from Manager on 2024/5/13
Hello Keenila, We appreciate you sharing your feedback with us. Please know that your comments will be passed along to the appropriate teams for further review and improvement. Thank you for bringing this to our attention.

6/10 Okay

Lauren

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
This was an average hotel stay. I found some areas in our room that needed deep cleaning and some stains on the walls. The breakfast was also subpar. However, it was fine for a one-night stay to lay our heads.
Stayed 1 night in May 2024
Response from Manager on 2024/5/7
Hello Lauren, Thank you for sharing your feedback with us. We appreciate your comments and will use them to improve our services. We strive to meet the needs of all our guests and regret any inconvenience caused during your stay. We hope to have the opportunity to welcome you back in the future for an enhanced experience.

8/10 Good

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
The whole stay was nice and everyone slept really well
Stayed 1 night in Apr 2024
Response from Manager on 2024/5/1
Hello Erika, We are pleased to hear that you had a nice stay and a good night's sleep. If you have any future feedback or suggestions, please do not hesitate to contact us. Your comments are valuable to us.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm happy to have somewhere to go and relax. Because sometimes, you just need to get away from it all. Even for a few days.
Stayed 2 nights in Apr 2024
Response from Manager on 2024/4/30
Hello Heather,We're delighted to hear that you had the chance to unwind during your stay with us. Our goal is to provide a peaceful and rejuvenating environment for all our guests. Should you need another escape in the future, we'd be honored to welcome you back.

6/10 Okay

Julie

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on 2024/4/25
Hello Julie, We appreciate you choosing to stay with us. Should you have any concerns or feedback from your recent visit, please don't hesitate to contact us directly. We hope to welcome you back soon for an improved experience.

8/10 Good

Samantha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not a bad place to stay! I would stay here again!
Stayed 1 night in Apr 2024
Response from Manager on 2024/4/23
Hello Samantha,We are delighted to hear that you had a satisfactory experience with us! Your positive feedback is greatly appreciated, and we hope to welcome you back again in the future for another enjoyable stay.

4/10 Poor

Kelly

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The water was not a consistent temperature while showering, no coffee in the room, not as clean as it should. Housekeeping knocking on the door at 9:00am
Stayed 1 night in Apr 2024
Response from Manager on 2024/4/20
Hello Kelly,We appreciate your feedback on your recent stay and apologize for any inconvenience you faced. We will share your comments with the relevant departments to ensure we meet our guests' expectations. Your input helps us improve our services for future guests. Thank you for bringing these matters to our attention.

4/10 Poor

Peggy

Stayed 3 nights in Apr 2024
Response from Manager on 2024/5/8
Hello Peggy, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would appreciate the opportunity to address any issues.

4/10 Poor

Remony

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We paid huge price to stay in this hotel as it was the week of the Masters. Our room was dirty, no housekeeping service available. Breakfast was included but was terrible
Stayed 2 nights in Apr 2024
Response from Manager on 2024/4/16
Hello Remony, We regret to hear about your experience at our hotel. We appreciate your feedback and take all guest concerns seriously. We recommend reaching out to our management team directly to discuss your stay in more detail. Our goal is to ensure all guests have a comfortable and enjoyable stay with us.

2/10 Terrible

Matthew

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a $50 a night hotel at best.
Stayed 6 nights in Apr 2024
Response from Manager on 2024/4/15
Hello Matthew, We value all guest feedback and regret to hear that your experience did not meet your expectations. We strive to provide affordable accommodations while maintaining quality standards. Your thoughts will be shared with our team for further review. Thank you for bringing this to our attention.

10/10 Excellent

HOUSTON

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was very friendly
Stayed 1 night in Apr 2024
Response from Manager on 2024/4/9
Hello HOUSTON,We're pleased to hear you found our front desk staff friendly during your stay. Feedback like this motivates our team to continue providing exceptional service. Thank you for taking the time to share your experience with us.

4/10 Poor

Nicole

Traveled with family and small children
Disliked: Property conditions & facilities
Bad mildew in the shower. My check out was at 11am however housekeeping banged on my room door at 9am.
Stayed 1 night in Apr 2024
Response from Manager on 2024/4/9
Hello Nicole, We appreciate your feedback and apologize for the inconvenience you experienced. Please know that your concerns will be shared with our team for further review. Should you have any further comments or questions, feel free to reach out to our management team directly.

6/10 Okay

nahmor

Traveled with partner
House keeping was excellent. Property was outdated.
Stayed 3 nights in Apr 2024
Response from Manager on 2024/4/7
Hello nahmor,We appreciate your feedback on our housekeeping services. Our team strives to maintain high standards. As for our property, we continuously work on updates to enhance our guests' experience. Thank you for sharing your thoughts with us.

8/10 Good

Roy Warner

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Manager on 2024/3/29
Hello Roy Warner,We are delighted to hear that you enjoyed your stay with us! Should you have any further comments or suggestions, we'd love to hear from you. We look forward to welcoming you back soon!

10/10 Excellent

Devin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, Good price!
Stayed 3 nights in Mar 2024
Response from Manager on 2024/3/27
Hello Devin,We appreciate your positive feedback and are delighted to hear you enjoyed your stay with us. Our team strives to offer competitive rates while maintaining the highest standards of service. Should you have any future stays planned, we look forward to welcoming you back for another enjoyable experience.

10/10 Excellent

Michael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was great, hot sausages and eggs. Fresh coffee. Rooms were super clean everything at the hotel was nice.
Stayed 3 nights in Mar 2024
Response from Manager on 2024/3/27
Hello Michael,We are glad to hear that you enjoyed our breakfast offerings and found our rooms to be clean during your stay. Your satisfaction is important to us. Thank you for sharing your positive experience with our hotel. Your feedback is valuable as we strive to provide a pleasant stay for all our guests.

4/10 Poor

Ertha

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel seems to cater to those who are homeless, prostitutes, and others. If you are middle class, this is not the hotel for you. Inside the rooms, everything is dirty, and the furniture is torn up. There are stains all over the carpet and chairs. The bathroom door is old and decaying. Please do not bring your family here.
Stayed 3 nights in Mar 2024
Response from Manager on 2024/3/22
Hello Ertha, We strive to provide a diverse and inclusive environment for all guests. We regret to hear that our hotel did not meet your expectations on this occasion. Guest feedback is essential for us to enhance our services. If you have any further concerns, please reach out directly to our management team for assistance.

8/10 Good

Ricky

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Manager on 2024/3/19
Hello Ricky, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 Okay

Sam, Chattanooga

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Manager on 2024/3/18
Hello Sam, We appreciate you choosing our hotel for your stay. If there are any concerns you would like to share with us, please feel free to reach out so we can address them accordingly. We look forward to the opportunity to welcome you back in the future.

8/10 Good

Bob

Stayed 1 night in Mar 2024
Response from Manager on 2024/3/16
Hello Bob,We're thrilled to hear you had a pleasant stay with us! We look forward to welcoming you back to our hotel in the future.

2/10 Terrible

Tamiesha

Disliked: Cleanliness, staff & service, property conditions & facilities
It was disgusting. I had to clean the bathroom (URINE on the toilet) when I arrived because there was no cleaning staff available and the front desk staff chad gave me cleaning supplies. It would have been more courteous to offer me a different room.
Stayed 2 nights in Mar 2024
Response from Manager on 2024/3/14
Hello Tamiesha, We apologize for any inconvenience you experienced during your stay. Your feedback will be shared with the team to ensure a better experience for future guests. Please reach out to our management team directly with any further concerns.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Please fix the luggage trollies. The one I used rolled right off the sidewalk and into my headlight. Nothing was damaged but all my stuff fell on the ground from where I had unloaded it.
Stayed 2 nights in Mar 2024
Response from Manager on 2024/3/12
Hello Heather, We appreciate your feedback regarding the luggage trolleys and apologize for any inconvenience caused during your stay. Your comments will be shared with the relevant team for further review and improvement. Thank you for bringing this to our attention.

10/10 Excellent

Carolyn

Traveled with family and small children, Traveled with group, Business traveler
Liked: Staff & service, amenities, property conditions & facilities
When I visit Augusta ga this is where I stay. Clean, staff is very friendly. When I have my grandbabies they enjoy the pool
Stayed 1 night in Feb 2024
Response from Manager on 2024/3/6
Hello Carolyn,We're delighted to hear that you found our hotel clean with friendly staff. It warms our hearts to know your grandbabies had a great time at the pool during your visits to Augusta. Thank you for choosing our hotel as your go-to accommodation in the area.

10/10 Excellent

Adrianna

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 2 nights in Dec 2023
Response from Manager on 2024/2/29
Hello Adrianna,Thank you for sharing your feedback with us. We appreciate your insights and will use them to improve our services for future guests. We hope you will consider staying with us again in the future to experience the enhancements we have made.

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Not worth the money
Front desk staff friendly and efficient. We stayed in room 206. Inside bathroom door and wall by door sticky dirty. Floor and counters had white construction dust. Bathroom mirror was wonderful! Shower head leaked and had a black sock wrapped around it. Pitiful lack of water pressure for shower. Poor insulation, could hear people outside taking, doors slamming, stomping ij the halls, cars racing at night on the main drag. Won't be coming back.
Stayed 1 night in Feb 2024
Response from Manager on 2024/2/27
Dear Guest, We appreciate your feedback and apologize for the inconvenience. We will address the cleanliness issues with our housekeeping team. Each room's maintenance will be closely inspected. Thank you for acknowledging our friendly front desk staff. Guest experience is important to us, and your comments will help us improve our services.

10/10 Excellent

YUN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good property.
Stayed 1 night in Feb 2024
Response from Manager on 2024/2/24
Hello YUN,We appreciate your positive feedback and are glad you enjoyed your stay with us. Should you have any further comments or suggestions, please feel free to reach out. We look forward to welcoming you back in the future.

2/10 Terrible

Joshua

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m yet to receive my refund because I only spend one night and check out the next day. The place has bedbugs and it’s was very dirty.
Stayed 5 nights in Feb 2024
Response from Manager on 2024/2/24
Hello Joshua,We regret to hear about your experience; please reach out to our management team directly to address your concerns further. Your feedback helps us improve our services for future guests.

10/10 Excellent

Lachelle

Liked: Cleanliness, staff & service, property conditions & facilities
I was pleasantly surprised
Stayed 2 nights in Feb 2024
Response from Manager on 2024/2/24
Hello Lachelle,to hear that you were pleasantly surprised during your stay with us. We strive to exceed our guests' expectations and provide a pleasant experience. Should you have any further feedback or suggestions, please do not hesitate to contact our management team directly.

4/10 Poor

John

Disliked: Cleanliness, property conditions & facilities
Hotel down
I had stayed there when the hotel first opened up some years ago, but now, it has gone down I think. I have stayed at a few Country Inn around the country so I think I know what I’m talking about.
Stayed 1 night in Feb 2024
Response from Manager on 2024/2/22
Hello John, We appreciate your continued loyalty and feedback as a frequent guest. Please know that we constantly strive to enhance our guests' experience and welcome the opportunity to host you again to exceed your expectations. Thank you for choosing Country Inn for your stay.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Manager on 2024/2/20
Hello Andrew,We are delighted to hear you had a positive experience during your stay with us! If you have any further insights to provide, please reach out to us directly so we can continue to improve our services. We hope to welcome you back soon!

4/10 Poor

Matthew

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The main reason we booked this hotel was for the pool. It was closed the entire time we were there. The hotel constantly smelled like weed and the other customers were rude and noisy. Breakfast was limited because some of the customers treated it like an all you can eat buffet.
Stayed 2 nights in Feb 2024
Response from Manager on 2024/2/21
Hello Matthew, We apologize for the inconvenience you experienced during your stay. Guest feedback is valuable to us, and we will address the reported issues internally for improvement. We encourage you to contact our management team directly to discuss your concerns further. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Colleen

Stayed 2 nights in Feb 2024
Response from Manager on 2024/2/23
Hello Colleen,We are delighted to hear that you had a wonderful experience during your stay with us! If you have any further comments or suggestions, please feel free to reach out to us. We hope to welcome you back again soon for another fantastic stay!

6/10 Okay

Sharanda

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property was very rude
Stayed 1 night in Feb 2024
Response from Manager on 2024/2/17
Hello Sharanda,We value all guest feedback and will address this matter with our team. Thank you for bringing this to our attention.

2/10 Terrible

Gene

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Pool wasn't open.
Stayed 1 night in Feb 2024
Response from Manager on 2024/2/17
Hello Gene,We regret any inconvenience caused by the pool closure. We recommend reaching out directly to management to discuss your experience in more detail. Thank you for your feedback.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly. My wife left a ring and staff got it after a phone call and kept it until we returned for it. Excellent service!
Stayed 1 night in Feb 2024
Response from Manager on 2024/2/16
Hello Scott,We are thrilled to hear that you had a positive experience with our friendly staff and excellent service. It's our pleasure to assist our guests in any way we can, including ensuring the safekeeping of personal belongings. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.

6/10 Okay

Kerry

Disliked: Cleanliness, property conditions & facilities
Maybe pass this one
Not so good. We often choose Country Inn & Suites but this was not a good one. Breakfast was okay. But room not cleaned well and many things sub par. Wooden tray that held shampoo and such had bold. Black mark on toilet seat that did not wipe off. Just disappointing.
Stayed 1 night in Feb 2024
Response from Manager on 2024/2/15
Hello Kerry, Thank you for sharing your experience. We appreciate your loyalty to Country Inn & Suites and apologize for any inconvenience you encountered during your stay. We have noted your concerns regarding the cleanliness of the room and will address them with our housekeeping team to ensure improvements are made. We value your feedback and will continue to strive for excellence in all areas.

4/10 Poor

Jacqueline

Stayed 1 night in Feb 2024
Response from Manager on 2024/2/15
Hello Jacqueline, We apologize for any inconvenience you may have experienced during your stay. Please feel free to reach out to us directly with any feedback you have so that we can address your concerns. We value your input and will strive to improve our services.

2/10 Terrible

William

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Mold in the sink dirty couches old drain in the bathroom
Stayed 3 nights in Feb 2024
Response from Manager on 2024/2/14
Hello William, Thank you for bringing these concerns to our attention. We apologize for any inconvenience you may have experienced during your stay. We appreciate your feedback and will use it to improve our services. We encourage you to reach out to our management team directly to further discuss your specific concerns.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was pleasant, rooms were clean and quiet
Stayed 1 night in Feb 2024
Response from Manager on 2024/2/13
Hello Michael,We're thrilled to hear that you found our staff pleasant and our rooms clean and quiet. It's always our goal to provide a comfortable and relaxing stay for our guests. We hope to have the opportunity to welcome you back in the future for another enjoyable experience.

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
It was peaceful and I was very happy with my room and the place was clean
Stayed 1 night in Feb 2024
Response from Manager on 2024/2/9
Hello Timothy,We are thrilled to hear that you found our hotel peaceful and enjoyed your room. Our dedicated housekeeping team works diligently to ensure a clean and comfortable stay for all our guests. We appreciate your positive feedback and hope to welcome you back in the future.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Ok Stay
The TV didn't have service in one of our rooms. It took a minute to get someone to fix it. The other room we had had a very dirty microwave
Stayed 1 night in Feb 2024
Response from Manager on 2024/2/8
Dear Guest, Thank you for sharing your feedback regarding the TV service and microwave cleanliness in your rooms. We apologize for any inconvenience caused and understand the importance of a properly functioning TV and a clean space. We appreciate your patience in allowing our team to address the TV issue promptly. We will pass your comments about the microwave cleanliness to our housekeeping team for review. We hope this won't deter you from considering us again in the future.

6/10 Okay

Darrell

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Manager on 2024/1/31
Hello Darrell, Thank you for choosing our hotel for your stay. We value your feedback and would love to hear more about your experience so we can address any concerns you may have had. Please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future.

6/10 Okay

Karl

Traveled with partner
Odd location but right off the interstate so thats a plus.
Stayed 1 night in Jan 2024
Response from Manager on 2024/1/26
Hello Karl,Thank you for choosing our hotel and sharing your feedback! We appreciate your positive mention of our convenient location near the interstate. We strive to offer a convenient stay for all our guests. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the fact that I was able to get the privacy and quiet that I needed.
Stayed 3 nights in Jan 2024
Response from Manager on 2024/1/27
Hello Heather,Thank you for your positive feedback! We are delighted to hear that you enjoyed the privacy and tranquility during your stay. Our team strives to create a peaceful environment for all our guests. We appreciate your valuable input and hope to welcome you back soon.