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SO/ Auckland

5.0 star property
Luxury hotel with 2 restaurants and a full-service spa

Choose dates to view prices

Photo gallery for SO/ Auckland

2 bars/lounges, rooftop bar
Property video
Exterior
Exterior
Indoor pool

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Spa
  • Room service
  • Breakfast available
  • Parking available
The current price is NT$4,279
NT$4,921 total
includes taxes & fees
Sep 21 - Sep 22

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for 1 King Bed (Collection Accessible)

1 King Bed (Collection Accessible) | 1 bedroom, premium bedding, minibar, in-room safe

1 King Bed (Collection Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Smart TV
Separate bedroom
Premium bedding
Hair dryer
  • 376 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Collection)

Room, 1 King Bed (Collection) | 1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed (Collection)

9.0 out of 10
Wonderful
(9 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Smart TV
Separate bedroom
Premium bedding
Hair dryer
  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Loft Suite, Club Signature Access, 1 King Bed

Loft Suite, Club Signature Access, 1 King Bed | 1 bedroom, premium bedding, minibar, in-room safe

Loft Suite, Club Signature Access, 1 King Bed

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Refrigerator
  • 409 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed

Studio, 1 King Bed | 1 bedroom, premium bedding, minibar, in-room safe

Studio, 1 King Bed

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Smart TV
Separate bedroom
Premium bedding
Hair dryer
  • 365 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, 2 Twin Beds (Collection)

1 bedroom, premium bedding, minibar, in-room safe

Twin Room, 2 Twin Beds (Collection)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Smart TV
Separate bedroom
Premium bedding
Hair dryer
  • 356 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 King Bed (Atelier. Club Signature Access)

Suite, 1 King Bed (Atelier. Club Signature Access) | 1 bedroom, premium bedding, minibar, in-room safe

Suite, 1 King Bed (Atelier. Club Signature Access)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Refrigerator
  • 473 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Studio King

1 bedroom, premium bedding, minibar, in-room safe

Studio King

  • Sleeps 2

View all photos for Collection Twin

1 bedroom, premium bedding, minibar, in-room safe

Collection Twin

  • Sleeps 2

View all photos for LOFT SUITE, Club Signature Access, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

LOFT SUITE, Club Signature Access, 1 King Bed

  • Sleeps 2

View all photos for Collection

1 bedroom, premium bedding, minibar, in-room safe

Collection

  • Sleeps 2

View all photos for Collection Accessible, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Collection Accessible, 1 King Bed

  • Sleeps 2

View all photos for Atelier Suite

1 bedroom, premium bedding, minibar, in-room safe

Atelier Suite

  • Sleeps 2

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About the neighborhood

Map
Cnr. Customs East & Gore Street, Auckland, 1010

What's nearby

  • University of Auckland - 2 min walk - 0.2 km
  • Princes Wharf - 5 min walk - 0.5 km
  • Auckland Ferry Terminal - 5 min walk - 0.5 km
  • Sky Tower - 9 min walk - 0.8 km
  • SkyCity Casino - 9 min walk - 0.8 km

Getting around

  • Auckland Britomart Station - 2 min walk
  • Gaunt Street Tram Stop - 16 min walk
  • Auckland Intl. Airport (AKL) - 28 min drive

Restaurants

  • ‪Daily Bread — Britomart - ‬1 min walk
  • ‪The White Lady - ‬2 min walk
  • ‪kingi - ‬1 min walk
  • ‪King Made Noodles 金味德牛肉拉面 - ‬2 min walk
  • ‪Giapo - ‬1 min walk

About this property

SO/ Auckland

Luxury eco-certified hotel near University of Auckland
Located close to Auckland Ferry Terminal and Princes Wharf, SO/ Auckland provides a rooftop terrace, dry cleaning/laundry services, and 2 bars. Indulge in a Swedish massage at So/ Spa, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and international cuisine. Yoga classes are offered at the 24-hour health club; the property also has a 24-hour business center and a sauna. Guests can connect to free in-room WiFi.
Additional perks include:
  • An indoor pool
  • Buffet breakfast (surcharge), valet parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • An electric car charging station, babysitting (surcharge), and an elevator
  • 5 meeting rooms, a banquet hall, and wedding services
Room features
All 130 rooms have comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning.
Other amenities include:
  • Highchairs, baby baths, and childcare services
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Rainfall showers, separate tubs/showers, and hair dryers
  • 49-inch Smart TVs with streaming services and digital channels
  • Wardrobes/closets, refrigerators, and electric kettles

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, French, German, Hindi, Japanese, Korean, Polish, Spanish, Thai, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Covered valet parking on site (NZD 65 per night; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; NZD 49 per person
  • 2 bars/lounges
  • 2 restaurants
  • Snack bar/deli

Restaurants on site

  • Harbour Society
  • Hi So
  • Javalab
  • Mixo

Things to do

  • 24-hour health club
  • Full-service spa
  • Indoor pool
  • Sauna
  • Yoga classes

Family friendly

  • Baby bath
  • High chair
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 5 meeting rooms
  • 5,382 square feet of conference space

Outdoors

  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 15 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2018
  • Comprehensive recycling policy
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch smart TV with digital channels
  • Pay movies
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 2.5 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
12 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for NZD 100.0 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 49 per person
  • Airport shuttle fee: NZD 195 per vehicle (one-way)
  • Covered valet parking fee: NZD 65 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 100.0 per night
  • Credit card charges are subject to a surcharge of 2.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 12 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

SO/ Auckland Hotel
SO/ Auckland Hotel
SO/ Auckland Auckland
SO/ Auckland Hotel Auckland

Frequently asked questions

Does SO/ Auckland have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at SO/ Auckland?

As of 2025/8/21, prices found for a 1-night stay for 2 adults at SO/ Auckland on 2025/9/21 start from NT$4,279, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is SO/ Auckland pet-friendly?

No, pets are not allowed at this property.

How much is parking at SO/ Auckland?

Valet parking is available for NZD 65 per night.

What time is check-in at SO/ Auckland?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at SO/ Auckland?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Does SO/ Auckland provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of NZD 195 per vehicle applies.

Where is SO/ Auckland located?

This family-friendly Auckland hotel is located in the business district, within a 10-minute walk of University of Auckland, Auckland Ferry Terminal, and Princes Wharf. Spark Arena and Sky Tower are also within 15 minutes. Auckland Britomart Station is only a 2-minute walk and Gaunt Street Tram Stop is 16 minutes.

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SO/ Auckland Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 162 out of 245 reviews
Rating 8 - Good. 44 out of 245 reviews
Rating 6 - Okay. 23 out of 245 reviews
Rating 4 - Poor. 7 out of 245 reviews
Rating 2 - Terrible. 9 out of 245 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel downtown Auckland. Easy access to everything. Walking distance from main attractions. Great food and service
Stayed 4 nights in Jul 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location - Great service!
Stayed 1 night in Apr 2025

10/10 Excellent

Aleksandr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. This part of Auckland is a bit rough at night, but very convenient and pleasant during the day
Stayed 2 nights in Apr 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Exquisite property and accommodations.
Stayed 4 nights in Jan 2025

10/10 Excellent

Tyla

Liked: Cleanliness, staff & service, property conditions & facilities
Such a beautiful property with great staff, definitely staying here again!
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic hotel, can't fault it. Highly recommend

Excellent modern hotel with great facilities. Handy location near commercial bay restaurants/shops and the viaduct/ferry terminal. The rooms were large, comfortable, modern and clean. Rooftop bar is epic if you want a cocktail and enjoy the harbour views. Long indoor pool, jacuzzi spa, gym and even a sauna was a nice surprise. Would definitely stay here again.
Stayed 2 nights in Mar 2025

10/10 Excellent

randall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great staff! a good gym and a spa tub that was nice and hot! the daily breakfasts were very good the room was kept clean every day and an easy walk to shops and restaurants if i return to Auckland i will definitely stay here again!
Stayed 6 nights in Mar 2025

10/10 Excellent

Maudie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and awesome location. Staff were so accommodating and friendly.
Stayed 1 night in Nov 2024

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our night here, the rooms are lovely and the free snacks and amenities are a great touch. Bed was super comfy and rooms were quiet!
Stayed 1 night in Dec 2024

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and ambiance was great. Breaksat option was a winner.
Stayed 2 nights in Dec 2024

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were excellent
Stayed 1 night in Nov 2024

10/10 Excellent

Trina

Liked: Cleanliness, staff & service, property conditions & facilities
Love this hotel. The rooms are great size and the beds are the most comfiest I’ve ever sleeped in.
Stayed 1 night in Aug 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really modern, clean hotel
Stayed 1 night in Sep 2024

8/10 Good

Arina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything is clean, there is everything you need.
Stayed 1 night in Dec 2024

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect City Location

Beautiful central location with a perfect location for everything downtown. Amazing luxury styled Hotel with great ammenities. The hotel has gorgeous interiors, and the staff are fantastic and extremely helpful and well-mannered. Would I stay here again, definitely.
Stayed 2 nights in Nov 2024

10/10 Excellent

madelaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic hotel bit quirky

Fantastic hotel we booked four rooms for two couples two children and an infant and a parent. The rooms were fantastic enjoyed all the services including the pool buffet breakfast. Our only complaint was the green lights in the room are a little bit of a night.
Stayed 2 nights in Jan 2025

10/10 Excellent

Lynsey

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location and excellent staff
Stayed 2 nights in Feb 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Loved ataying there will be back
Stayed 1 night in Jun 2024

10/10 Excellent

Rory

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the friendly staff and the swimming pool
Stayed 1 night in Feb 2024

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Had issues with the lock but was given upgraded room transfer which was nice. Really pretty hotel!
Stayed 2 nights in Aug 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The design of the building was stunning. Loved it. It’s definitely one of a kind.
Stayed 1 night in Nov 2024

10/10 Excellent

fakhereh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with great staff
Stayed 1 night in Aug 2022

4/10 Poor

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities
We had issues on our last day at the hotel as the lift broke down. None of the staff had a back up plan. No stairs which is not good encase of a fire 🔥. The breakfast was terrible. Only hot food was the omelet. Had to ask twice for a cup of tea. The room hadn't been cleaned properly as found a lighter and cigarette butt . The bath in the room was amazing. Its a wacky hotel the decor in the lobby cool. The pool and gym amazing. But not worth the stay. Better hotels in Auckland city. To choose from. I was very disappointed in my stay.
Stayed 2 nights in Apr 2025

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay. Comfortable and spacious room, staff was friendly, and helpful when needed. The hotel is centrally located which is great.
Stayed 2 nights in Feb 2023

10/10 Excellent

fakhereh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff , beautiful and big room , comfortable bed and five star
Stayed 2 nights in Aug 2022