Jetted tub

Reviews of The Claridge Hotel

3.5 out of 5
The Claridge Hotel
123 South Indiana Avenue, Atlantic City, NJ

Reviews

7.0

Good

Rating 10 - Excellent. 988 out of 3173 reviews" "
Rating 8 - Good. 785 out of 3173 reviews" "
Rating 6 - Okay. 588 out of 3173 reviews" "
Rating 4 - Poor. 392 out of 3173 reviews" "
Rating 2 - Terrible. 420 out of 3173 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Shannon, Wrightstown

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevator situation has to improve. I completely understand that this is a historic hotel but waiting 15 plus minutes for an elevator is completely unacceptable. For this reason I probably will not stay here again.
Stayed 1 night in Apr 2024

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Decent if it's cheap
Stayed 2 nights in Mar 2024

6/10 Okay

DYNA

Stayed 2 nights in Apr 2024

2/10 Terrible

rachel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Chad

Liked: Cleanliness, staff & service
Elevators weren’t working
Stayed 2 nights in Apr 2024

8/10 Good

Jessica

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Positives : - Staff were very nice and welcoming -access to Bally’s casino - convince of being 3/min to the boardwalk ,shopping. - 20 min walk to the convention center. Needs improvement on : - staffing , only two concierge when we arrived waited maybe 25min in line after driving 9 hrs. - waiting literally 10/15min for the elevator only 3 out of like 6 working - Had a great ocean view except we could not see much due to filthy window - coffee machine was broken - no access to a microwave in the room or common area in the hotel Area in general : Just my opinion the Best time to go late spring , summer to enjoy the full experience. Obviously Great for casinos , great arcades a few great options for eating , but definitely do your research especially if you have a family with little ones However Definitely expected a bit better considering the amount of revenue that is made. Like a store with essentials !!!!
Stayed 2 nights in Apr 2024

6/10 Okay

James, Farmington

Traveled with partner
Liked: Staff & service
I was disappointed with my stay there. The condition of the property was not at the level I expected. I am sure in its day it was impressive. I feel that the value was not there for the price
Stayed 1 night in Apr 2024

4/10 Poor

Zaneta

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
So this property is outdated cute but outdated. Let's start on the elevators "HORRIBLE" you will be waiting!!!! Seem like there was only 2 elevators of 5 was working.Good luck with that. Staff was nice a lil hood but i love it lol...but my room was dirty had unknown socks in the room and can you believe when they called themselves cleaning my room all they did was turned the sheets and blankets over making it looked like a clean pairs. SMFH...idk what happens to my speaker... Oh this is going to make you laugh when have you ever seem an extension cord in a hotel room. Yes there was an extension cord in my room lol. I did asked other guest how they felt about the hotel and it seems like we were all on the same page. I will not be coming back to this hotel to stay. Sorry but true to story
Stayed 2 nights in Apr 2024

6/10 Okay

Octavio

Traveled with partner
Liked: Staff & service, amenities
My room was a ocean view, nice 👍
Stayed 3 nights in Apr 2024

6/10 Okay

Kathleen

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I like that there is no casino. Restaurant staff was especially nice.Pretty lobby. Room was small Windows were dirty No microwave.tv was awful.very limited channels. Elevator system was awful.such long waits every time and no apologizies or heads up.from staff. No concierge services. No special perks like continental breakfast.free coffee.nothing that made us feel special. Also a.humanitirian level Starbucks contributes to genocide in Gaza and all.coffee products are Starbucks.expensive too May not come back especially because of elevators.windows.no.perks.no coffee available besides Starbucks. Those little pods in the room are tasteless and weak.
Stayed 2 nights in Apr 2024

8/10 Good

Fuchsia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 2 nights in Apr 2024

2/10 Terrible

Tremaine

Traveled with family
Disliked: Property conditions & facilities
The elevators are terrible. The whole hotel was taking the stairs durimg our stay. We waited for the elevators for 30 minutes everytime. I asked to be compensated and the ataff acted like it was normal.
Stayed 2 nights in Apr 2024

8/10 Good

zuleima

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was good.
Stayed 1 night in Apr 2024

10/10 Excellent

Albert

Liked: Staff & service
No exhaust fan in bathroom. Carpet needs a good cleaning. Furniture out dated and not in good repair. Mattresses worn out. Sags and no support. Poor lighting.
Stayed 1 night in Apr 2024

6/10 Okay

Amy

Traveled with partner
We stayed here in October they cleaned rooms daily. This stay only one day
Stayed 4 nights in Apr 2024

6/10 Okay

Riverne

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
People smoke too much in the rooms and around the vicinity.
Stayed 2 nights in Apr 2024

10/10 Excellent

Mayra

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

YESENIA

The tub was giving us problems. The water wasn’t going down to fast.
Stayed 2 nights in Apr 2024
Response from Claridge Hotel Management on 2024/4/27
Thank you for bringing this matter to our attention. We apologize for any inconvenience caused by the slow draining in the tub during your stay. Ensuring the comfort and satisfaction of our guests is of utmost importance to us, and we regret that you experienced difficulty with this aspect of your accommodation. We will promptly address the issue with our maintenance team to ensure that it is resolved, and future guests do not encounter similar problems. Your feedback is invaluable to us as we continuously strive to improve our facilities and provide the best possible experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless stay in the future.

8/10 Good

Kathryn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though I had a great day time. I love the rate of this hotel
Stayed 3 nights in Apr 2024

6/10 Okay

Regina

Business traveler, Traveled with partner
Had to wait over an hour! Said waiting on computer! Even though everything was approved on my phone!!!
Stayed 2 nights in Apr 2024

8/10 Good

Sindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good stay!!! beds were so comfortable we slept like babies. Yes the elevators are slow but it's a vintage hotel so i expected that.
Stayed 1 night in Apr 2024
Response from Claridge Hotel Management on 2024/4/23
Thank you for sharing your experience! We're delighted to hear that you had a comfortable stay and enjoyed the beds. We appreciate your understanding regarding the vintage nature of the hotel and apologize for any inconvenience caused by the slow elevators. Your feedback is valuable to us, and we hope to welcome you back for another great stay in the future!

10/10 Excellent

shawana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 2 nights in Mar 2024
Response from The Claridge Hotel Management on 2024/4/23
Dear Shawana,Thank you so much for the awesome rating. We appreciate having you as a guest and hope to welcome you back soon.Kind regards,The Claridge Hotel Management

6/10 Okay

Nakaia

Traveled with partner
Liked: Amenities, property conditions & facilities
Windows were dirty or foggy so ‘oceanfront’ view was a stretch, bathroom was a little teeny and elevators were a long wait, plugs in lamps didn’t work… otherwise it was pretty and vintage, great arcade and convenient shop in the lobby. Front desk staff was pleasant, in the beginning.
Stayed 1 night in Apr 2024
Response from Claridge Hotel Management on 2024/4/22
Thank you for your feedback. We apologize for the issues you experienced with the cleanliness of the windows, bathroom size, elevator wait times, and malfunctioning lamp plugs. We'll address these concerns with our teams for improvement. We're glad you enjoyed our vintage charm, arcade, and lobby shop, and we'll ensure consistent and courteous service from our front desk staff. We appreciate your input and hope to welcome you back for a better experience in the future.

10/10 Excellent

michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The age of the building, the uniqueness of the building
Stayed 1 night in Apr 2024
Response from The Claridge Hotel Management on 2024/4/23
Dear Michael,Thank you so much for taking the time to leave such an awesome rating and review. We are delighted to see that you enjoyed your stay in our historic hotel. Please come back and visit us again soon.Kind regards,The Claridge Hotel Management

10/10 Excellent

Mikea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish the elevators work but overall it was a good experience
Stayed 1 night in Apr 2024
Response from Claridge Hotel Management on 2024/4/22
Thank you for your feedback. We're glad to hear that you had a good overall experience with us. We apologize for any inconvenience caused by the elevator issues and appreciate your understanding. If there's anything else we can do to improve your future stays, please don't hesitate to let us know. We look forward to welcoming you back in the future.

8/10 Good

ANNETTE

Traveled with group
Disliked: Staff & service
Staff could be a little friendly.
Stayed 3 nights in Feb 2024

10/10 Excellent

Thomas, Perry Point

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Unique. Nice looking. Comfortable.
Stayed 1 night in Mar 2024
Response from Claridge Hotel Management on 2024/4/22
It sounds like you had a positive overall impression of the hotel! We're delighted to hear that you found it unique, nice-looking, and comfortable. If you have any other feedback or if there's anything specific you enjoyed about your stay, feel free to share. We look forward to welcoming you back for another great experience in the future!

10/10 Excellent

thomasine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here all the time and the pool is great !
Stayed 3 nights in Dec 2023
Response from Claridge Hotel Management on 2024/4/22
It's fantastic to hear that you're a regular guest and that you enjoy the pool during your stays! Consistently positive experiences like yours are what we strive for. If there's anything we can do to make your future stays even better, please let us know. We're here to ensure you continue to have great experiences every time you stay with us!

2/10 Terrible

Jamilla

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed there before and this time it was horrible. Got there it was har in the drain dii in don’t get it cleaned for 2days. When they is clean the room they didn’t vacuum and when we went to complain they got an attitude and was very disrespectful the property was very dirty the pool area was not kept well at all when it rained it rained in the pool.
Stayed 5 nights in Apr 2024
Response from Claridge Hotel Management on 2024/4/22
I'm truly sorry to hear about the disappointing experience you had during your recent stay at our hotel. It's disheartening to learn about the cleanliness issues you encountered. Maintaining a clean and comfortable environment for our guests is of the utmost importance to us, and it's clear that we fell short of meeting those expectations during your stay. Please accept our sincerest apologies for the inconvenience and frustration this has caused you. We will address these issues with our housekeeping and front desk teams to ensure that they are properly trained and equipped to handle guest concerns with professionalism and respect. We truly appreciate your continued loyalty to our hotel, and we hope to have the opportunity to regain your trust and provide you with a much-improved experience during any future stays.

8/10 Good

Marlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Apr 2024
Response from Claridge Hotel Management on 2024/4/21
We're thrilled to hear that you had a good stay with us! Your satisfaction is our top priority, and we're delighted that you enjoyed your time at our hotel. If there's anything specific that made your stay enjoyable or if there's anything we can do to make your future stays even better, please don't hesitate to let us know. We look forward to welcoming you back for another great experience in the future!

10/10 Excellent

Trina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Claridge Hotel Management on 2024/4/22
Thank you so much for the awesome rating of our historic hotel. We appreciate having you as a guest and hope to welcome you back again soon.Kind regards,The Claridge Hotel Mangement

10/10 Excellent

Elena, bronx

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very good stay!
Stayed 2 nights in Apr 2024
Response from Claridge Hotel Management on 2024/4/21
We're thrilled to hear that you had a very good stay with us! Your satisfaction is our top priority, and we're delighted that you enjoyed your time at our hotel. If there's anything specific that made your stay enjoyable or if there's anything we can do to make your future stays even better, please don't hesitate to let us know. We look forward to welcoming you back for another great experience in the future!

8/10 Good

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities
This is the place I stay at when I come to Atlantic City.
Stayed 1 night in Apr 2024
Response from The Claridge Hotel Management on 2024/4/22
Dear Kevin,Thank you so much for choosing The Claridge Hotel. We appreciate having you as a guest and hope that we can welcome you back again soon. Kind regards,The Claridge Hotel Mangement

4/10 Poor

Emilia

Traveled with family
Disliked: Amenities, property conditions & facilities
The elevators were not working properly. There was no knob on shower door. The lights in the bathroom were flickering. Not all staff was pleasant.
Stayed 2 nights in Apr 2024
Response from Claridge Hotel Management on 2024/4/21
We're truly sorry to hear about the issues you encountered during your stay. It's disappointing to learn about the elevator problems, the lack of a knob on the shower door, the flickering lights in the bathroom, and the less-than-pleasant interactions with some of our staff members. Please know that your feedback is incredibly important to us, and we will address these concerns with our maintenance and management teams to ensure that they are resolved effectively. We appreciate you bringing these matters to our attention, and we hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future.

2/10 Terrible

Kisha

Disliked: Cleanliness, staff & service
Had mold in my room
Stayed 1 night in Apr 2024
Response from Claridge Hotel Management on 2024/4/16
We're truly sorry to hear about the mold in your room during your stay. This is unacceptable, and we apologize for any discomfort or inconvenience it may have caused you. Your health and well-being are our top priorities, and we take issues like this very seriously. We will immediately address the situation with our housekeeping and maintenance teams to ensure that the mold is properly removed and that measures are taken to prevent its recurrence in the future. We value your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.

8/10 Good

elena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice three -nights stay
Stayed 1 night in Apr 2024
Response from Claridge Hotel Management on 2024/4/16
We're thrilled to hear that you had a very nice three-night stay with us! Your satisfaction is our top priority, and we're delighted that you enjoyed your time with us. If there's anything specific that made your stay memorable or if there's anything else we can do to enhance your experience in the future, please let us know. We look forward to welcoming you back for many more enjoyable stays ahead!

6/10 Okay

nancy

Traveled with partner
Disliked: Property conditions & facilities
Do better elevator stopped working and was extremely slow as well
Stayed 1 night in Feb 2024
Response from Claridge Hotel Management on 2024/4/16
We are sincerely sorry for the inconvenience caused by the elevator issues during your stay. We understand how frustrating it can be to experience delays and malfunctions, and we apologize for any inconvenience it caused you. Rest assured, we take this matter seriously, and we will address it promptly to ensure that our guests have a smoother and more efficient experience in the future. If there's anything else we can do to assist you or if you have any further feedback to share, please don't hesitate to reach out. We hope to have the opportunity to welcome you back for a much-improved experience in the future.

10/10 Excellent

Johnny, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very minor infractions.
Stayed 3 nights in Apr 2024
Response from Claridge Hotel Management on 2024/4/13
Thank you for your perspective. We appreciate your feedback and take all comments seriously, regardless of their perceived severity. Our goal is to ensure that every guest has a comfortable and enjoyable stay, and we regret that we fell short of meeting expectations in this instance. Your input helps us to continually improve our services for all guests. We hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from The Claridge Hotel Management on 2024/4/14
Thank you so much for the awesome rating. Please allow us to welcome you back again soon.Kind regards,The Claridge Hotel Mangement

8/10 Good

Lemart

Traveled with group, Business traveler
Liked: Cleanliness
Quit
Stayed 1 night in Apr 2024

10/10 Excellent

nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Claridge Hotel Management on 2024/4/14
Thank you so much for the awesome rating. Please allow us to welcome you back again soon.Kind regards,The Claridge Hotel Mangement

10/10 Excellent

Oleg

Stayed 2 nights in Apr 2024

6/10 Okay

Stacey

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The sink in the bathrom was leaking badly drom under the sink.
Stayed 1 night in Apr 2024
Response from Claridge Hotel Management on 2024/4/9
We apologize for the inconvenience caused by the leaking sink in your bathroom. This is certainly not the experience we want our guests to have, and we understand the importance of promptly addressing maintenance issues like this. Please know that your feedback has been shared with our maintenance team, and we will ensure that the leaking sink is repaired as soon as possible to prevent any further inconvenience to our guests. We appreciate you bringing this to our attention, and we apologize for any disruption this may have caused during your stay.

8/10 Good

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place it's my first time I will definitely come back. The elevators are a little to shakee for me. Beautiful lobby.
Stayed 1 night in Apr 2024
Response from Claridge Hotel Management on 2024/4/10
Thank you for your kind words! We're delighted to hear that you enjoyed your first stay with us and that you found our place lovely. We're glad to know that you appreciated our beautiful lobby. We apologize if you found the elevators a bit shaky; your feedback is valuable to us, and we will certainly look into this matter to ensure the comfort and safety of all our guests. We look forward to welcoming you back for another wonderful stay in the future! Thank you for choosing to stay with us, and we appreciate your kind recommendation.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Claridge Hotel Management on 2024/4/14
Thank you so much for the awesome rating. Please allow us to welcome you back again soon.Kind regards,The Claridge Hotel Mangement

8/10 Good

Jianna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024

8/10 Good

Bianca

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from The Claridge Hotel Management on 2024/4/14
Thank you for choosing The Claridge Hotel. We appreciate having you as a guest and hope we can welcome you back again soon.Kind regards,The Claridge Hotel Management