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Reviews of Courtyard by Marriott Atlantic City Beach Block

3.5 out of 5
Courtyard by Marriott Atlantic City Beach Block
1212 Pacific Ave, Atlantic City, NJ

Reviews

8.0

Very Good

Rating 10 - Excellent. 426 out of 1021 reviews" "
Rating 8 - Good. 329 out of 1021 reviews" "
Rating 6 - Okay. 126 out of 1021 reviews" "
Rating 4 - Poor. 79 out of 1021 reviews" "
Rating 2 - Terrible. 61 out of 1021 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Helene

Traveled with family
This hotel is clean, friendly and conveniently located. Highly recommend,
Stayed 1 night in Apr 2024
Response from Courtyard on 2024/4/30
A big thank you for your positive review! We're thrilled you enjoyed your stay. Looking forward to welcoming you back soon!

8/10 Good

Adriana, KINGS PARK

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
No complaints about the room and cleanliness of the establishment, but the parking lot is limited and the outside and surroundings are dirty
Stayed 1 night in Apr 2024
Response from Courtyard on 2024/4/29
A big thank you for your positive review! We're thrilled you enjoyed your stay. Looking forward to welcoming you back soon!

10/10 Excellent

Robin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Veryyy clean!!!
Stayed 1 night in Apr 2024
Response from Courtyard on 2024/4/25
A big thank you for your positive review! We're thrilled you enjoyed your stay. Looking forward to welcoming you back soon!

6/10 Okay

Chaitanya

Traveled with family
No coffee no water
Stayed 2 nights in Apr 2024
Response from Courtyard on 2024/4/21
Thank you for sharing your feedback. We appreciate your honest review and regret that we fell short of exceeding your expectations. Your insights are invaluable, and we'll use them to make necessary improvements. We hope to have another opportunity to welcome you and provide a more memorable experience.

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the boardwalk. Great clean room
Stayed 1 night in Apr 2024
Response from Courtyard on 2024/4/15
A big thank you for your positive review! We're thrilled you enjoyed your stay. Looking forward to welcoming you back soon!

10/10 Excellent

Diane

Liked: Cleanliness, amenities, property conditions & facilities
All good for a 1 night stay
Stayed 1 night in Apr 2024
Response from Courtyard on 2024/4/12
A big thank you for your positive review! We're thrilled you enjoyed your stay. Looking forward to welcoming you back soon!

4/10 Poor

Isaiah

Business traveler
Disliked: Cleanliness
Overall poor stay. I always examine my sheets and upon examining the sheets the line bedding flat sheet (bottom) cotton quilt like sheet and then a top sheet to cover yourself. The sheet had blood on it that looked dried over. The area is full of fiends as well be careful when walking at night.
Stayed 1 night in Apr 2024
Response from Courtyard on 2024/4/12
Thank you for sharing your feedback. We appreciate your honest review and regret that we fell short of exceeding your expectations. Your insights are invaluable, and we'll use them to make necessary improvements. We hope to have another opportunity to welcome you and provide a more memorable experience.

8/10 Good

Kierra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the room and property was clean and fairly updated. The property was close to the boardwalk and other attractions, however, the particular street it faces is rundown and not very scenic. There is a nice fitness center but no other fun amenities such as a pool. The elevator doors a extremely slow and need an upgrade. The front desk staff were pleasant and helpful. I was having trouble accessing groupon through my phone and the gentleman working the front desk allowed me to use their computer to purchase my tickets for island waterpark. Another man working the barista counter was rude and just unpleasant. I decided not to even order after I witnessed him talk to a guest so rudely. There are refrigerated drinks on the side of the counter. A guest went to grab two waters and he snapped at her, saying she needed to ask first. She explained she didnt know and then asked why ask first if they're on display, as if it's grab and pay. He responded very aggressively and stated because homeless people walk/run in quickly, grab, and don't pay. She said okay, I didn't know. Then he continues to mumble rude remarks about it. To further his rudeness, he tells her if she wants water for her kids, she can go to the marketplace area and purchase water from the hotel, unnecessarily rude. Overall decent stay, however, if we visit AC again I think I'll opt for a resort hotel for access to more ameneties and restaurants in one location.
Stayed 2 nights in Mar 2024
Response from Courtyard on 2024/4/12
A big thank you for your positive review! We're thrilled you enjoyed your stay. Looking forward to welcoming you back soon!

2/10 Terrible

Rosa

Disliked: Cleanliness, staff & service, property conditions & facilities
There was blood on my sheets and pillow cases
Stayed 2 nights in Apr 2024
Response from Courtyard on 2024/4/7
I'm deeply sorry to learn about the cleanliness issues you faced during your stay. This falls below our standards, and we genuinely apologize for any inconvenience caused.Your feedback is invaluable, and we're committed to addressing this matter promptly. I will personally speak with our Houskeeping Manger regarding this incident.Thank you for bringing this to our attention. We hope for the chance to welcome you back and provide the experience you deserve.

10/10 Excellent

Yadira

Traveled with group, Business traveler
Liked: Cleanliness, property conditions & facilities
I enjoyed the time that I Had pass there
Stayed 2 nights in Mar 2024
Response from Courtyard on 2024/3/29
A big thank you for your positive review! We're thrilled you enjoyed your stay. Looking forward to welcoming you back soon!

10/10 Excellent

Todd

Stayed 1 night in Mar 2024
Response from Courtyard on 2024/4/14
A big thank you for your positive review! We're thrilled you enjoyed your stay. Looking forward to welcoming you back soon!

6/10 Okay

Jeff

Traveled with group, Traveled with family
Property is dated. Our room had rusted lighting unit in bathroom with one bulb out. Tub had shower spigot at like 5 1/2 feet high so had to duck to wash hair. Drain also clogged. Area didn’t appear to be safe to walk around at night. We were group of 9 so no issue but wouldn’t want my wife or kids walking alone.
Stayed 1 night in Mar 2024
Response from Courtyard on 2024/3/25
I'm deeply sorry to learn about the cleanliness issues you faced during your stay. This falls below our standards, and we genuinely apologize for any inconvenience caused.Your feedback is invaluable, and we're committed to addressing this matter promptly. I will personally speak with our Houskeeping Manger regarding this incident.Thank you for bringing this to our attention. We hope for the chance to welcome you back and provide the experience you deserve.

10/10 Excellent

elizabeth

Liked: Amenities
Nice and clean
Stayed 1 night in Mar 2024
Response from Courtyard on 2024/3/25
A big thank you for your positive review! We're thrilled you enjoyed your stay. Looking forward to welcoming you back soon!

10/10 Excellent

Antonio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very nice! We liked it so much that we stayed here again. The view of the beach was awesome! We loved it!
Stayed 1 night in Mar 2024
Response from Courtyard on 2024/3/25
A big thank you for your positive review! We're thrilled you enjoyed your stay. Looking forward to welcoming you back soon!

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Courtyard on 2024/3/25
A big thank you for your positive review! We're thrilled you enjoyed your stay. Looking forward to welcoming you back soon!

6/10 Okay

Dorthee B

Traveled with family and small children, Traveled with family
Disliked: Property conditions & facilities
Mediocre
Stayed 2 nights in Mar 2024
Response from Courtyard on 2024/3/22
Thank you for sharing your feedback. We appreciate your honest review and regret that we fell short of exceeding your expectations. Your insights are invaluable, and we'll use them to make necessary improvements. We hope to have another opportunity to welcome you and provide a more memorable experience.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Courtyard on 2024/3/17
A big thank you for your positive review! We're thrilled you enjoyed your stay. Looking forward to welcoming you back soon!

8/10 Good

Shkeirra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Locatio lb
Stayed 1 night in Mar 2024
Response from Courtyard on 2024/3/11
A big thank you for your positive review! We're thrilled you enjoyed your stay. Looking forward to welcoming you back soon!

10/10 Excellent

Jonto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Courtyard on 2024/3/10
A big thank you for your positive review! We're thrilled you enjoyed your stay. Looking forward to welcoming you back soon!

10/10 Excellent

Luis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property it’s very nice and clean very friendly staff..
Stayed 1 night in Mar 2024
Response from Courtyard on 2024/3/10
A big thank you for your positive review! We're thrilled you enjoyed your stay. Looking forward to welcoming you back soon!

8/10 Good

Beth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were only there for one night for a concert and my bday celebration. The staff was very courteous and kind. I even got free parking for my bday, which I felt was extremely nice. Rooms were clean, beds were comfy, the blackout curtains were Awsome. The later check out time was much appreciated. The area around the hotel is a bit shabby but we took Lyft to the Ocean casino. Overall it was good experience and we may make this an annual excursion.
Stayed 1 night in Mar 2024
Response from Courtyard on 2024/3/10
A big thank you for your positive review! We're thrilled you enjoyed your stay. Looking forward to welcoming you back soon!

8/10 Good

Divya

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Courtyard on 2024/3/11
A big thank you for your positive review! We're thrilled you enjoyed your stay. Looking forward to welcoming you back soon!

10/10 Excellent

Ronald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and the employees were nice
Stayed 4 nights in Feb 2024
Response from Courtyard on 2024/3/9
A big thank you for your positive review! We're thrilled you enjoyed your stay. Looking forward to welcoming you back soon!

10/10 Excellent

Nikita

Stayed 2 nights in Mar 2024
Response from Courtyard on 2024/3/8
A big thank you for your positive review! We're thrilled you enjoyed your stay. Looking forward to welcoming you back soon!

8/10 Good

Tamela

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location to where we had to go. Parking lot was very convenient. Desk staff helpful. Even though paid for room in advance I received an extra hold on my card on top of hold from the hotel. Still waiting to be credited . Not happy about that .
Stayed 1 night in Feb 2024
Response from Courtyard on 2024/2/29
A big thank you for your positive review! We're thrilled you enjoyed your stay. Looking forward to welcoming you back soon!

8/10 Good

Laura

Business traveler
Liked: Staff & service, property conditions & facilities
Great staff.
Stayed 2 nights in Feb 2024
Response from Courtyard on 2024/2/26
A big thank you for your positive review! We're thrilled you enjoyed your stay. Looking forward to welcoming you back soon!

8/10 Good

Felicia, Upper Darby

Stayed 2 nights in Feb 2024
Response from Courtyard on 2024/3/22
A big thank you for your positive review! We're thrilled you enjoyed your stay. Looking forward to welcoming you back soon!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Courtyard on 2024/2/29
A big thank you for your positive review! We're thrilled you enjoyed your stay. Looking forward to welcoming you back soon!

4/10 Poor

Tara

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I just didn’t like the fact I was given a handicap room. Everything was so low especially my bed just horrible.
Stayed 1 night in Feb 2024
Response from Courtyard on 2024/2/23
We apologize for any inconvenience or discomfort caused by being assigned a handicap-accessible room during your stay. Our intention is to accommodate all our guests' needs and preferences to the best of our ability, and we regret that the room assignment did not meet your expectations.We understand that the features of a handicap-accessible room, such as lower furniture and grab bars, may not align with everyone's preferences. Please know that room assignments are typically made based on availability and various factors, but we acknowledge that we may have missed the mark in this instance.Your feedback is valuable to us, and we will take it into consideration to improve our room assignment process and ensure that all guests have a comfortable and satisfactory stay with us.If there is anything else we can do to address your concerns or if you have any further feedback, please do not hesitate to reach out to us directly. We appreciate your understanding and the opportunity to improve our services.

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and Quiet
Stayed 1 night in Feb 2024
Response from Courtyard on 2024/2/23
A big thank you for your positive review! We're thrilled you enjoyed your stay. Looking forward to welcoming you back soon!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean and comfortable. Refrigerator not very cold. Hard to find driveway to parking area..should have a bigger sign.
Stayed 1 night in Feb 2024
Response from Courtyard on 2024/2/19
A big thank you for your positive review! We're thrilled you enjoyed your stay. Looking forward to welcoming you back soon!

8/10 Good

LAURENCE

Liked: Cleanliness, staff & service, property conditions & facilities
Was conducive for my trip and intended activities
Stayed 1 night in Feb 2024
Response from Courtyard on 2024/2/19
A big thank you for your positive review! We're thrilled you enjoyed your stay. Looking forward to welcoming you back soon!

10/10 Excellent

Marilyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, wish they had valet parking and free breakfast!, breakfast menu was a little on the expensive side.
Stayed 1 night in Feb 2024
Response from Courtyard on 2024/2/18
A big thank you for your positive review! We're thrilled you enjoyed your stay. Looking forward to welcoming you back soon!

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was very good. It was close to where we had to go. Front desk check in attendant was very nice.
Stayed 1 night in Feb 2024
Response from Courtyard on 2024/2/16
A big thank you for your positive review! We're thrilled you enjoyed your stay. Looking forward to welcoming you back soon!

8/10 Good

Joyslin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice
Stayed 2 nights in Feb 2024
Response from Courtyard on 2024/2/13
A big thank you for your positive review! We're thrilled you enjoyed your stay. Looking forward to welcoming you back soon!

8/10 Good

Margaret

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no complaints except the parking lot was trashy.
Stayed 2 nights in Feb 2024
Response from Courtyard on 2024/2/13
A big thank you for your positive review! We're thrilled you enjoyed your stay. Looking forward to welcoming you back soon!

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Good if you are just staying a night. Close to the hard rock
Stayed 1 night in Feb 2024
Response from Courtyard on 2024/2/7
A big thank you for your positive review! We're thrilled you enjoyed your stay. Looking forward to welcoming you back soon!

8/10 Good

Eleanore

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and the room was clean and the staff were helpful and friendly. The bistro breakfast was short staffed and seemed in disarray.
Stayed 2 nights in Jan 2024
Response from Courtyard on 2024/1/31
A big thank you for your positive review! We're thrilled you enjoyed your stay. Looking forward to welcoming you back soon!

8/10 Good

Shalinder

Stayed 1 night in Jan 2024
Response from Courtyard on 2024/1/31
A big thank you for your positive review! We're thrilled you enjoyed your stay. Looking forward to welcoming you back soon!

8/10 Good

Johnfer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Jan 2024
Response from Courtyard on 2024/1/31
A big thank you for your positive review! We're thrilled you enjoyed your stay. Looking forward to welcoming you back soon!

10/10 Excellent

Samantha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location would definitely say again!
Stayed 2 nights in Jan 2024
Response from Courtyard on 2024/1/31
A big thank you for your positive review! We're thrilled you enjoyed your stay. Looking forward to welcoming you back soon!

6/10 Okay

Michael

Business traveler
Liked: Cleanliness, staff & service
I think they are under new management. My first visit since then the shower curtain stunk the whole bathroom. Second time was ok. I also believe they downgraded the towel quality and possibly the bed linens also. I have stayed here multiple times because of the cleanliness and high quality for the price. I hope it’s not turning into a motel 6.
Stayed 1 night in Jan 2024
Response from Courtyard on 2024/1/31
I'm deeply sorry to learn about the cleanliness issues you faced during your stay. This falls below our standards, and we genuinely apologize for any inconvenience caused.Your feedback is invaluable, and we're committed to addressing this matter promptly. I will personally speak with our Houskeeping Manger regarding this incident.Thank you for bringing this to our attention. We hope for the chance to welcome you back and provide the experience you deserve.

2/10 Terrible

Robert

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was 66 degrees no matter what we set on the themostat. ! Tried to take a shower in the am but got No Hot Water! Will never return to this hotel system. They said we would get a partial refund. Prevention is worth a pound of cure.
Stayed 1 night in Jan 2024
Response from Courtyard on 2024/1/23
Dear Valued Customer,Thank you for staying with us and bringing this issue to our attention. I am so sorry that we were not able to resolve this during your stay. Please reach out to us with more details, if you would be willing to give us a chance to turn your experience around!

10/10 Excellent

Teresa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Courtyard on 2024/1/23
Dear Valued Guest, Thank you so much for the amazing score. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with to make your stay even better.

10/10 Excellent

Denene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My room was clean and comfortable. Check in fast and easy.on-site parking great
Stayed 1 night in Jan 2024
Response from Courtyard on 2024/1/23
Dear Valued Guest, Thank you so much for the amazing score. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with to make your stay even better.

4/10 Poor

Veasna

Disliked: Cleanliness, staff & service, property conditions & facilities
My room dirty , no change mattress cover.
Stayed 1 night in Jan 2024
Response from Courtyard on 2024/1/23
Dear Valued Guest,Thank you for sharing your feedback. We apologize that you did not receive the proper cleanliness experience we strive to provide. We at the Courtyard AC, pride ourselves on accommodating all of our guest needs. I guarantee your issues will be brought up to each department in the hotel so that we do not miss our mark with future guests. If you are ever in the area and willing to give us another chance, we will make it right. Please reach out if you have any further questions. Thank you again for staying with us.

10/10 Excellent

William

Stayed 1 night in Jan 2024
Response from Courtyard on 2024/1/23
Dear Valued Guest, Thank you so much for the amazing score. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with to make your stay even better.

8/10 Good

Jeannette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located
Stayed 1 night in Jan 2024
Response from Courtyard on 2024/1/23
Dear Valued Guest, Thank you for taking the time to leave to share your feedback as we greatly appreciate it. We are ecstatic to hear you enjoyed your recent stay. However, we also noticed that we have room to improve. We are always looking to enhance the experience we give our guests so any feedback is very much appreciated.I hope that you give us another chance, and we have the opportunity to make your stay an awesome one!

8/10 Good

Anita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always have a good experience at the Marriott. It's very clean and comfortable. There are many food options here and the mini fridge is really small, hence mini. But other than that, I would stay here again.
Stayed 1 night in Jan 2024
Response from Courtyard on 2024/1/23
Dear Valued Guest, Thank you so much for the amazing score. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with to make your stay even better.

10/10 Excellent

kesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Courtyard on 2024/1/23
Dear Valued Guest, Thank you so much for the amazing score. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with to make your stay even better.