While our overall stay was enjoyable, we experienced a serious issue that impacted our visit. My family — including my young niece who was understandably terrified — became stuck in the elevator. Based on the staff’s reaction, it was apparent this wasn’t an isolated issue, and the elevator was subsequently shut down for the remainder of our stay. Unfortunately, this meant relying on the stairs for the rest of the trip, which was a significant inconvenience. While we appreciated other aspects of the hotel, this incident was both distressing and disappointing, especially knowing the issue had been ongoing.