The hotel was nice,clean and breakfast was good but they got me really upset from the start. I booked with the 'reserve now,pay later' option and on our way there,Hyatts place tried to charge my card,without my authorization. When they could not take the money,they called me,threatening that I could lose my room since they were booked. I was totally confused...like they tried to take money,not even trying to wait until I got there as per the agreement. I really do not think I would want to come back to this hotel...I don't trust them. Also, a lady called Donna ,was so disrespectful over the phone, just going on and on about why I had to pay and she would not even allow me speak as I tried to ask if I could speak...she was so rude! I called customer care and an agent had to tell them to keep my room and agreed that they had no right to charge my card until I got there. So watch out...you may not have a room when you arrive if you choose reserve now pay later. Very disappointing