The customer service is terrible or limited. I called front desk, to check out and was unable to reach someone. Using the automated system, i contacted several unrelate departments in an attempt to reach a live person, to no avail. Thus i had to leave several voice messages. At, my checkout, no one was attending the front desk, after waiting for several minutes a maintenance person walked by and wrote my name and room number down, to inform them of my checkout. As of the next day, i have not spoken to a live person, and i have not been checked out of hotel. Just terrible.