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Reviews of Heaven on Midtown Fully Furnished Apts

3.5 out of 5
Heaven on Midtown Fully Furnished Apts
Peachtree St NE and Linden Ave NE, Atlanta, GA

Reviews

8.0

Very Good

Rating 10 - Excellent. 17 out of 38 reviews" "
Rating 8 - Good. 13 out of 38 reviews" "
Rating 6 - Okay. 1 out of 38 reviews" "
Rating 4 - Poor. 4 out of 38 reviews" "
Rating 2 - Terrible. 3 out of 38 reviews" "

9.0/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Barbara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this place because of how close it was to the State Farm Arena for The Concert we attended and was just perfect.. We had to check in late and the Communication back-and-forth was just perfect. The Rooms was great and the space was just perfect way better then booking with a hotel.. only thing is the bathrooms tubs should be fixed but other then that no complaints just was a great stay
Stayed 3 nights in Mar 2024
Response from Hotel Management on 2024/3/28
Thank you for the almost perfect review, Barbara. We are glad that you had enjoyed your stay. Would love to have you again in the future.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Chris Rivers on 2024/2/13
Hi Kevin,Thank you for this review, we hope that we can host you again in the future. Thanks,Pelican Residences

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Gwen on 2024/1/27
Thank you, Daniel! Looking forward to hosting you again.

10/10 Excellent

Kevan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good.
Response from Jo on 2023/11/1
Thank you. We are glad that you enjoyed your stay! We look forward to hosting you again!

8/10 Good

william

Business traveler
Liked: Cleanliness, staff & service
Midtown location is great! Spacious 1 bedroom with small deck and limited but nice view. Just have to bring you own TP and soap. Maybe some light bulbs also, several were burnt out.
Stayed 4 nights in Oct 2023
Response from Corporate Housing on 2023/10/7
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

8/10 Good

Rachel, Plymouth

Liked: Cleanliness, staff & service
We loved being able to stay in a convenient area in a self-catering unit. Don’t expect to find everything you need in the kitchen like spices, oil, dishsoap etc, but there’s a publix nearby. Staff were very friendly and helpful!
Stayed 3 nights in Sep 2023
Response from Chris Rivers on 2023/9/17
Hi Rachel,Apologies but it is stated in our listing that we do not provide perishable materials like spices and oils. For the dishsoap, our staff leaves some extra in the cabinets in the kitchen. Thanks,Chris River

8/10 Good

Kristy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023
Response from Jo on 2023/2/22
Thank you, Kristy. We'd hope that you were able to share what might disappoint you.

10/10 Excellent

Willie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Julian on 2022/12/20
Thank you for the feedback, Willie. We are glad that you enjoyed your stay. Looking forward to your next visit!

10/10 Excellent

Jemel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only problem I had was the call machine was down so you actually had to call the property to get in but that wasn’t a bad thing just a little time consuming especially being that it was cold..
Stayed 3 nights in Apr 2022
Response from Chris Rivers on 2022/4/15
Hi Jemel, Thank you for this feedback, we have informed maintenance about the call machine so that it will be fixed ASAP. Best, Chris Rivers

8/10 Good

Alexandria

Stayed 3 nights in Dec 2021
Response from Hotel Management on 2021/12/15
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback!

4/10 Poor

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice apartment. Clean. Many common usage areas smelled like marijuana. The location is next to an abandoned building which was concerning. I would not feel safe walking around the area at night. We checked in very late ( they were very accommodating and gracious) but that did not make up for the fact that my code to get in the building didn't work and so I was lucky when a guest let me in since the staff couldn't help me on their end. This was disturbing because it was not a location that I would feel comfortable being outside after dark late at night
Stayed 3 nights in Jul 2021
Response from Pelican Residences. on 2021/8/2
Hi Guest, Unfortunately we have no control over an abandoned building next to our apartment, but our building is a gated community with 24/7 security personnel so I am sure that you are about your safety in the building, but outside we also have no control over that. I believe when you checked in one of our staff guided you on the phone and you kept on entering the wrong code, the building code was sent to you via email 2 day before your arrival you should have it handy. Thanks!

4/10 Poor

Verified traveler

Stayed 3 nights in May 2021
Response from Corporate Office on 2021/6/29
We are sorry you felt it this way. Please let us know what you didn't like. We work hard to make our guests happy and appreciate your feedback!

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Property conditions & facilities
Didn’t get any refund for charged
Stayed 3 nights in May 2021
Response from Chris Rivers on 2021/5/29
Hi Guest, Can you reach out to us again so that we can check. We are willing to work on you about this but we wanted to know more about this case. We simply cannot identify this review if you remain Anonymous. Thanks!

2/10 Terrible

Verified traveler

Stayed 3 nights in Aug 2020
Response from Corporate Office on 2020/9/1
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your issues and appreciate if you can share it to us.

8/10 Good

Verified traveler

Stayed 9 nights in Jul 2020
Response from Corporate Office on 2020/7/29
Thank you for staying with us. We work hard to make our guests happy and would appreciate if you can further share your experience with us to help us improve our services. Would love to have you back for your next holiday.

10/10 Excellent

Kadarius

Liked: Cleanliness, room comfort
Great stay
Service was great! Answered all questions and would not stop unless they had a solution. Great area. No free guest parking but really cheap parking available. Be sure to visit Krab Queenz conveniently located next door. Also rented resident parking which gave more peace of mind that my car was safe and secure. Will stay again!
Stayed 3 nights in Apr 2020
Response from Corporate Office on 2020/4/28
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and amazing
Stayed 5 nights in Feb 2020
Response from Corporate Office on 2020/3/2
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy in easy out. We had so much more space than a single hotel room but for the same price. Highy recommend this option.
Stayed 4 nights in Jan 2020
Response from Justine K on 2020/1/25
Thank you so much for your excellent review. We hope to have you back again next time.

4/10 Poor

Verified traveler

Liked: Cleanliness
Alright. Lots of fees. Walls are paper thin; you can hear any and all talking in adjacent units.
Stayed 4 nights in Dec 2019
Response from Chris Rivers on 2020/1/13
Hi Guest, We would like to know what kind of fees you are referring to, the fees that we are collecting are posted in the website where you can see it before you decide to take the booking. They also send a confirmation email stating these fees. Are the other residents the apartment bothering you? If they are having a party next to your unit email it to us so that we can escalate it.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, very comfortable large apartment in a perfect location.
Stayed 2 nights in Jan 2019
Response from Ann M on 2020/7/29
Thank you so much for your excellent review. We hope to have you back again next time.

6/10 Okay

KATHIE

Liked: Cleanliness
Disliked: Staff & service
Adequate
It took me 2 nights to notice the wifi pass.,no help with the TV, no drapery in the bedroom(very light from streetlights), minimum furniture...but it was clean. The exposed ceiling not very attractive.
Stayed 3 nights in Jan 2019
Response from Corporate Office on 2019/1/16
Thank you for staying with us. Wish you had said something during your stay, there is also a binder in the apartment which has all the information you need to know during your stay. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Corporate office on 2018/11/11
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

8/10 Good

melit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Corporate Office on 2018/10/18
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay wasAwsome Had a Great Time.
Stayed 3 nights in Sep 2018
Response from Jo on 2018/9/27
Hi Ronald. Thank you for taking time writing a review for us. We will love hosting you back in your next trip.

10/10 Excellent

sunny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, big clean apartment
It was a great stay. Check in was smooth and the apartment was very clean and had everything I needed. The only thing is the walls are pretty thin on the balcony side so you could hear everything from the main road from dogs barking to cats and people driving by reving their engine. It didn’t bother me though. Check in was smooth and painless. The building has a nice gym and lobby. It has a college dorm feel to it but everything is clean and the apartment is great.
Stayed 4 nights in Aug 2018
Response from Corporate Office on 2018/9/3
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

8/10 Good

TiffanyHatrison, Baltimore, md

Liked: Cleanliness
Disliked: Staff & service
The property was nice and walking distance to venue. Did not like the dogs barking in the property at night.
Stayed 4 nights in Aug 2018
Response from Jo on 2018/8/30
Thank you for your time.

8/10 Good

Chuck, The

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I did like my stay. I did not like the bathroom ! The bathtub peel'ed of paint , but was clean. Parking was also good. The location in Downtown also was good.
Stayed 3 nights in Jul 2018
Response from Corporate Office on 2018/7/16
Thank you for staying with us. We have taken steps to correct the bathroom. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A apartment room in a private building!
This place is not a hotel! It's an apartment building, with a few rooms reserved by a company, which they then use as a hotel-room system and lease it out to potential hotel-searchers. There is no such thing as early check-in, nor can you call up the front desk to get room service or necessities if you run out. Imagine if you are subletting an apartment for the night, that's how this hotel is set up. That being said, there are basic necessities (towels/toothbrush/shampoo) that are given when you check in. My room had extra comforters and bed sheets as well, put set of pots/pans/utensils/etc. None of the channels worked on the TV though except a couple random ones. The apartment/bathroom was in good condition, comfortable bed, very quiet building. The hotel is located in the midtown area of Atlanta, which didn't have anything. However, you can walk 15-20 minutes to downtown where there are other hotels/restaurants/attractions. Overall, it was a good stay. If you're not looking for a fresh bed made every day, you'd be fine here.
Stayed 4 nights in Jun 2018
Response from Corporate Office on 2018/6/26
Thank you for staying with us. These is a self service apartment and not a hotel which is clearly indicated in the website. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

4/10 Poor

Dan, Atlanta GA

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The location was good, Uber distance from main ATL attraction. However the parking was a nightmare. My girlfriend’s car got a boot the first night because she parked in a space that was owned by a restaurant that was under construction connected to the Byron. Then I got a boot on my car despite showing the repo men that I was in fact signed in on the app and had paid the meter. The room was decent. I did kill a roach or two. Several homeless men did approach my girlfriend in the parking lot while she was grabbing a few of her things. The bed was very comfortable. I am typically not a negative person but it was definitely not worth my money. I regret staying here. For a few dollars more I should have stayed at the west in.
Stayed 2 nights in Jun 2018
Response from Corporate Office on 2018/6/14
Thank you for staying with us. We don't have parking that is why we did send you different parking options for your convenience. Parking is handled by third party contractor and we don't have a hold on it. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Vin, TAIPEI,TAIWAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In short: like my home in Atlanta Pro:new,clean Con： Clog water pipes
Stayed 3 nights in May 2018
Response from Corporate Office on 2018/7/3
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

8/10 Good

Chink, atlanta ga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home!
Stayed 3 nights in May 2018
Response from Corporate Office on 2018/6/2
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

10/10 Excellent

natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute place but here are some tips
The place is super cute! Very clean, king bed and also a sofa bed. All appliances work and there is a balcony. We got in late so almost weren’t able to get in, the customer service line didn’t pick up so we had to buzz over and over. Lovely place, good location. Word to the wise: we saw boots on cars every morning, no matter what anyone says you do have to pay for parking. A passerby told us the boot company is basically a scam. Also, the booking price on hotels.com does not include the 100$ cleaning fee that is sent to you after. Still not a bad price tho, just a tip. Oh there is a little coffee and snacks waiting area in the front.
Response from Corporate Office on 2018/5/14
Thank you for staying with us. All fees are clearly indicated on the website. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Stay In Atlanta
Excellent location, easy walking distance to main attractions, metro stations within 5 mins. Apartment was obvoulsy newly decorated and had a large bedroom with an extremely comfy bed. Every thing you will need is provided in the kitchen. The gym is clean with enough equipment for a holiday workout. The only room for improvement would be a large set of drawers in the bedroom and more information provided about the local area. We had a great 6 nights here and would definatley stay again if we return to Atlanta. Highly recommended.
Response from Corporate Office on 2018/5/1
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

8/10 Good

David, Raleigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious apartment fully functionalized
Very pleasant living experience close to downtown Atlanta (only 5-min walk to Hilton Atlanta, my conference venue), except that the hot water came a bit slowly in the night. So overall I give it 4 stars.
Stayed 4 nights in Apr 2018
Response from Corporate Office on 2018/4/23
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

10/10 Excellent

caitlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Corporate Office on 2018/4/3
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

8/10 Good

Andreas

Liked: Cleanliness, property conditions & facilities, room comfort
Der Start war sehr schlecht, die übermittelten Nummerncodes stimmten nicht. Das WLAN war falsch angegeben . Wir brauchten mehr als 1 h, Zug Telefonate ohne WLAN, um nachts, todmüde in die Wohnung zu kommen. Leider erfolgte auch keine Entschuldigung!
Stayed 6 nights in Oct 2023
Response from Corporate Housing on 2023/11/4
We apologize for the inconvenience, unfortunately, because of language problems there was communication that leads to the delay. We work hard to make our guests happy and appreciate your feedback!

2/10 Terrible

Yannick

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
I didn't fully enjoy my stay
The apartment looked great at first sight, very spacious with 2 bathrooms, a large living room, a fully equipped kitchen, 2 bedrooms, lots of closets and a laundry area with a washing machine and a dryér. My mind was blown. But. All that came with a lot of inconveniences that should have never occurred if at least the cleaning team had made some equipment checks or had a technician fix damaged equipment before my arrival. I was constantly in contact with Pelican team for 2 whole days, plus 3 visits from Pelican reps to try to fix those issues. I didn't pay all that money to "assist" the property owners with fixing things in the apartment. I was on vacation. A closet door was damaged, a tv never worked, the bedsheets and pillows were awfully dirty, cracking paint in the bathrooms, inop light bulb above the stove, safety door lock issue. I wasted a day to re clean all bedding items and towels. Pelican offered me 2 new pillows, cleaning pods and air fresheners. I couldn't sleep well because of the outside light. They put sun filtering curtains but no blackout curtains. I did not enjoy my stay. Plus I was given a wrong code for the 3 main doors of the building. It had taken the Pelican rep about 15 minutes to give correct ones after several attempts over the phone. She was not attentive to my request, plus having cell phone service issues on my side. But with all that, I still want to thank Jeff for being reactive to my emails every time there was a new issue.
Stayed 7 nights in Sep 2023
Response from Corporate Housing on 2023/10/4
Thank you for staying with us. We have taken steps to correct all the observations and we apologize for the inconvenience. We work hard to make our guests happy and appreciate your feedback!