Room, 1 King Bed | Individually decorated, individually furnished, desk, laptop workspace

Reviews of Ingleside Motel

2.5 out of 5
Ingleside Motel
2214 Congress Parkway South, Athens, TN

Reviews

7.2

Good

Rating 10 - Excellent. 34 out of 127 reviews" "
Rating 8 - Good. 42 out of 127 reviews" "
Rating 6 - Okay. 27 out of 127 reviews" "
Rating 4 - Poor. 8 out of 127 reviews" "
Rating 2 - Terrible. 16 out of 127 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

5.2/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
The rooms are in order, clean, and the gentleman that I dealt with a check in was as friendly and personable I think you get. Thank you for a good experience.
Stayed 1 night in Oct 2023
Response from RP. on 2023/10/8
Dear Daniel. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

2/10 Terrible

Dawn

Business traveler
Disliked: Staff & service, property conditions & facilities
Had to wait 30 mins to get the” owner” to check me in, said dial 0 for help, it was busy… then the “owner” forgot she put me in my room and busted in about 9pm… to check the toilet….
Stayed 1 night in Aug 2023
Response from RP. on 2023/8/29
Hello Dawn, I'm terribly sorry for experience you had at Ingleside Motel. I would like to say that the "owner" was out of state. I am the manager and also the person who walked in on you. I felt absolutely terrible for doing so and again I apologize. Unfortunately there was an emergency situation I was trying to keep under control. I hope if you decide to stay with us in the future you are able to meet the "owner" and have a positive experience.Thank You, Vicky

4/10 Poor

Ray

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was convenient
Stayed 2 nights in Jul 2023
Response from RP on 2023/7/20
Dear Ray. Thank you for your feedback.

10/10 Excellent

WSH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from RP on 2023/6/23
Dear Guest. I appreciate your positive feedback about our hotel. Hope to see you in future.Thanks.

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
The parking situation is awesome, maybe it gets crowded when the hotel is fully booked...maybe. The staff was sure to assist me in any endeavors i embarked upon, and their knowledge of the immediate area and land surrounding the establishment proved to be instrumental in my many, many quests during my stay. I dont believe im being overly dramatic when i say that without The Ingleside hotel, its entirely possible that i would have been ambushed by pirates, and traded for regular beans to a traveling organ grinder, for his former monkey assistant's tattered old work uniform. Gratitude.
Stayed 2 nights in May 2023
Response from RP on 2023/5/14
Dear Guest. Thankyou for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant, Lookinf forward to seeing you again soon.

8/10 Good

Tanya

Stayed 1 night in Mar 2023
Response from RP on 2023/4/6
Dear Tanya. Thank you for your review and choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as aguest in our hotel.

10/10 Excellent

PATRICIA

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great. Bed was good and pillows soft.
Stayed 1 night in Apr 2023
Response from RP. on 2023/4/6
Dear Patricia. I appreciate your positive feedback about our hotel. We take pride in catering to our guests' needs the best wat we can. If you're traveling to our area again soon, don't hesitate to call us.

2/10 Terrible

Kerry

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is nothing to like about this property. 3/4 lights didnt work. AC didnt work. The room was dirty and the clerk was rude.
Stayed 1 night in Feb 2023
Response from RP on 2023/3/13
Dear Kerry. before we rent any room we checked everything. If you had any issue you should have come to the front desk. I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personaiiy.

8/10 Good

John

Stayed 1 night in Feb 2023
Response from RP on 2023/3/13
Dear John. Thank you for your review and choosing our hotel. I'm happy that you enjoyed your stay I'm looking forward to having you again as a guest in our hotel.

6/10 Okay

Melissa

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
No alarm clocks, but comfortable clean room.
It was an emergency staying since I got into an argument with my husband. What I found, for the price is a nice bed, cable tv, but no alarm clocks. I was worried about this cause I did not have my phone charger. But what I did not like is needing a $50, cash deposit, on top of the stay. Who has cash these days.
Stayed 1 night in Jan 2023
Response from RP. on 2023/2/9
Dear Melissa. I am glad to hear that you enjoyed your stay with us. if you needed a alarm clock you should ask in the office.Hope to see you in future.thanks.

10/10 Excellent

Hollie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice little hotel.
I didnt have much notice that ibwould need a hotel but Ingleside Motel was very accommodating. I stayed 3 nights and it was very nice. Bed was comfy, room was clean and the staff were very kind. I will stay again should i need it and recommend this place to friends.
Stayed 1 night in Nov 2022
Response from RP on 2022/11/17
Dear, Hollie. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

6/10 Okay

Donna

Stayed 1 night in Oct 2022

8/10 Good

Kim

Stayed 1 night in Oct 2022
Response from RP on 2022/10/16
Dear Kim. I am glad to hear that you enjoyed your stay with us. We hope to welcome you back to the hotel in the near future.

2/10 Terrible

Isaac

Disliked: Cleanliness, amenities, property conditions & facilities
Didn't look or feel safe. I had a two night reservation. I didn't even stay there for ten minutes before going to a different hotel. Tub/shower had stains that I hope were only pee and nothing else. Room smelled like dog kennel. Anything negative you can say about a hotel I'd say about this place. Wasn't offered a refund when I checked out a whole day early. I barely walked into the room before I walked right back out to stay elsewhere.
Stayed 2 nights in Oct 2022
Response from RP. on 2022/10/13
Dear Isaac. Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. You should have come to office with your issue, we could have change to another room.

10/10 Excellent

April

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from RP on 2022/10/10
Dear April. Thank you for giving us a perfect rating. I'm sure our entire staff enjoyed catering to your needs as much as you enjoyed your stay.Take care

10/10 Excellent

James

Stayed 2 nights in Aug 2022
Response from RP on 2022/8/24
Dear James. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' need the best way we can. If you're traveling to our area again soon, don't hesitate to call us. Take care!

8/10 Good

William

Business traveler
No in room coffee
Stayed 1 night in Jul 2022
Response from RP. on 2022/7/16
Dear Mr. William. Thankyou for your review and choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

6/10 Okay

Carson

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Some issues...
Nice staff, good rate, but the room was outdated, seemed to be clean. Rating on hotels.com is to high, 6.5 rating more realistic.
Stayed 1 night in Jun 2022
Response from RP on 2022/6/28
Thank you for your review. I am glad to hear that overall your experience was positive. We appreciate your feedback. Hope to see you in near future..

8/10 Good

james

Traveled with family and small children
Liked: Cleanliness, staff & service
It was a good location right across the street from where I had to attend the graduation
Stayed 1 night in May 2022
Response from RP on 2022/6/24
Dear James. Thank you for your review and choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

6/10 Okay

kenneth

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
We didn’t know we had to leave a 100 dollar cash deposit for our pets!
Stayed 1 night in May 2022
Response from RP on 2022/5/18
Dear Kenneth. Thanks for your feedback.We do take refundable deposite. We hope to welcome you back to the hotel in the near future.

10/10 Excellent

Rebecca

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was great, staff very knowledgeable about the area. 1st thing i do when i check in is check the Air Filters, they were CLEAN😃.They take pride in their Environment. I would recommend highly
Stayed 1 night in Apr 2022
Response from RP on 2022/5/2
Dear Rebecca. Thank you for giving us a perfect rating and recommending our hotel to the other travelers. I'm sure our entire hotel staff enjoyed catering to your need as much as you enjoyed your stay. take care! we look forward to see you in future.

10/10 Excellent

Luis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from RP on 2022/5/1
Dear Luis. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests need the best way we can. If you are traveling to our area again, don't hesitate to call us. Thanks.

8/10 Good

Tamara

Liked: Cleanliness, property conditions & facilities, room comfort
Satisfied
It was clean and comfortable. Fine for overnight stay and reasonable
Stayed 1 night in Apr 2022
Response from RP on 2022/4/11
Dear Tamara. Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay and I am looking forward to having you again as a guest in our hotel.

10/10 Excellent

Morgan

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Stayed 1 night in Feb 2022
Response from RP on 2022/3/6
Thanks Morgan for your review and choosing our hotel. I am happy that you enjoyed your stay and I am looking forward to having you again as a guest in our hotel

6/10 Okay

Dan

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
The tube needed to be replaced or cleaned properly and the smell was bad the bed needed to be replaced and the sheets and comforter needed to be replaced had burnt holes all in it we will never stay there again
Stayed 1 night in Jan 2022
Response from RP on 2022/1/24
Hi,Dan; Thanks for your candid feedback. You reserve no smoking room, but ask for smoking room and if you had report to front desk, we would have change your room.. WE look forward to welcoming you again. thanks.

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice- very accommodating-i would highly recommend
Stayed 2 nights in Jan 2022
Response from RP on 2022/1/15
Dear Penny. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Looking forward to seeing you again soon.

2/10 Terrible

Benjamin

Stayed 1 night in Nov 2021

10/10 Excellent

CATHY

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly and went out of their way to accommodate us.
Stayed 2 nights in Jul 2021
Response from RP on 2021/7/12
Hi Cathy. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Take care.

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place but nothing fancy.
Nice place. Nothing fabulous but clean and quiet. Close to shopping and restaurants.
Stayed 1 night in Apr 2021
Response from RP on 2021/5/3
I am glad to hear that you enjoyed your stay with us. thank for your feed back. We hope to welcome you back to the hotel in the near future.

6/10 Okay

Verified traveler

Traveled with partner, Traveled with family
Disliked: Property conditions & facilities
The property is worn. There is a $50 CASH ONLY (refundable) incidental deposit that I was unaware of. Check out is 1030am- a BIT early!
Stayed 1 night in Mar 2021
Response from RP on 2021/4/11
thanks for your feed back.As other hotel we do take deposit.

10/10 Excellent

Verified traveler

Stayed 2 nights in Nov 2020
Response from RP on 2020/11/14
Thanks for your review and for choosing our hotel. I'm happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Walking down the sidewalk to find ice. Was quite a few trip hazards. Not all of them marked. Was not impressed. It was low priced but I've seen better for the same price in other locations.
Stayed 1 night in Oct 2020
Response from RP on 2020/10/22
thanks for your feed back. Hope to see you in future. Next time we will try to give you room closer to vending machines. thanks.

6/10 Okay

Donna

Traveled with family
Liked: Cleanliness
Shower didnt work right and too many rules but it was ok.
Stayed 2 nights in Aug 2020
Response from RP on 2020/8/19
Hi,Donna;I appreciate your feedback. We do take pride in catering to our guests needs the best way we can.If you're traveling to our area again soon, don't hesitate to call us.Thanks.

10/10 Excellent

Christin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveinent location, clean time, friendly staff
Stayed 1 night in Jun 2020
Response from RP on 2020/6/26
thanks Christin for staying with us and thank you for your feedback.Hope to see you future and best wishes.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from RP on 2020/3/16
Thank you, hope you enjoy your day!

6/10 Okay

Thomas

Disliked: Cleanliness, property conditions & facilities
The toilet seat was broken wires and outlets exposed no smoke detector
Stayed 1 night in Feb 2020
Response from RP on 2020/2/11
Hi Thomas. If you had informed the front office, we would have been more than happy to fix these issues. The toilet seat can sometimes snap off. We checked the room, and the smoke detector was found in the dresser. It has been re-installed. Sometimes guests remove it without our permission. We could not find any broken wires in the room. Sorry for the inconvenience. Thank you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heater kept the room very warm. Water was hot enough to make the bathroom steamy. WiFi was fast enough to watch Netflix. I fell asleep undisturbed like a brick :)
Stayed 1 night in Nov 2019
Response from RP on 2019/11/14
Hi, we’re happy you enjoyed your stay at Ingleside Motel. Wishing you all the best!

10/10 Excellent

Brian, Florida

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
would have paid double for the room. clean and smells good and comfortable.
Stayed 1 night in Apr 2019
Response from RP on 2019/11/14
Hi Brian, we're very happy you enjoyed your stay at Ingleside Motel. Hope you are doing well.

4/10 Poor

HopeDodd, Athens Tn

This last room had a god awful smell that stayed on us Even after a Shower..the WiFi is not working at all unless you in the office... not too mention the bugse
Stayed 1 night in Oct 2019
Response from lb on 2019/11/5
We would have addressed any issues immediately if you had notified us of your concerns while you were here. I am very sorry your stay at our hotel was not up to par. Please note this information has been passed on to our concerned staff. We hope you'll consider staying with us again in the future.

8/10 Good

SUSAN

Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveler

Stayed 1 night in Oct 2019
Response from lb on 2019/10/21
Thank you for your review and for choosing our hotel. Please contact our manager directly to let us know if there was an issue with our staff. Any critical feedback received we appreciate to help us in training our staff. Thank you and look forward to seeing you real soon.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again.
Owner went out of his way to see that I could check in early without any inconvenience to me. Very friendly staff.
Stayed 1 night in Oct 2019
Response from RP. on 2019/10/15
Dear Guest. I appreciate your positive feedback.We do take pride in catering to our guests needs the best way we can. If you are traveling to our area again, don't hesitate to call us. wish you all the best.

2/10 Terrible

Verified traveler

Stayed 1 night in Oct 2019
Response from RP on 2019/10/7
thanks for your feedback. wish you had pointed the issues.Wish you all the best.

2/10 Terrible

Verified traveler

Business traveler, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is nice, but you are consumed with roaches and while you sleep roaches are crawling all over you. Very very dirty. Sheets had cigarette Burns and blood stains pillow cases were clean but blood-stained. The shower curtain was very very dirty.
Stayed 4 nights in Aug 2019
Response from LB on 2019/8/9
Duplicate untruthful review. You booked a nonsmoking room online but requested a smoking room at check in. That is the issue here. You left two negative reviews anonymously now reporting very serious issues yet you never reported any issues during your stay. If you told us about these issues, we would have changed your room immediately and addressed the issue/s if there were any. We have had no complaints from other customers. We have regular pest control and take complaints like this very seriously to ensure all our guests have a positive experience.

2/10 Terrible

Verified traveler

Business traveler, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff is very nice, but you're consumed with roaches and why you sleep they're crawling all over you
Stayed 2 nights in Aug 2019
Response from lb on 2019/8/9
Duplicate untruthful review. You booked a nonsmoking room online but requested a smoking room at check in. That is the issue here. You left two negative reviews anonymously now reporting very serious issues yet you never reported any issues during your stay. If you told us about these issues, we would have changed your room immediately and addressed the issue/s if there were any. We have had no complaints from other customers. We have regular pest control and take complaints like this very seriously to ensure all our guests have a positive experience.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Motel was conveniently located to numerous local attractions.
Stayed 1 night in Aug 2019
Response from Lisa on 2019/8/5
We are happy you enjoyed your stay with us. Thank you for your review.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The guy at the front desk said my card didn't match what I had on the website and than proceed to tell me to pay on cash plus pay a extra 20 Dollars. It seemed like he was trying to scam me.
Stayed 1 night in Jul 2019
Response from LB on 2019/7/18
Your credit card numbers were different. You booked a nonsmoking room but requested a smoking room which was not listed on your reservation. You also had a dog which also was not listed. We are pet friendly.. However, there is a pet fee. We appreciate your business but you refused to pay for what you were requesting.

8/10 Good

Trish, Brighton

Liked: Cleanliness, staff & service, property conditions & facilities
Proprietor was very friendly/ room was roomy / it was very low priced and surprised me that it was in a decent area
Stayed 1 night in Jun 2019
Response from lb on 2019/7/8
Trish, Thank you for staying with us. We appreciate your feedback and are happy you enjoyed your stay. We hope to see you again soon.

8/10 Good

Carol

Good enough to get good rest.
I would stay here again for the price. I can't remember any outstanding features, problems or hassles. I was so tired from driving, I just wanted to collapse and sleep. My husband went to the busy bar next door for some supper. He brought back some burned leftovers, but the bar isn't part of the motel.
Stayed 1 night in Jun 2019
Response from RP on 2019/7/1
Hi,Carol we are glad you enjoyed your stayed. Wishing you the best. See you in the future.

6/10 Okay

Daniel, Port Charlotte, FL

Nothing fancy
Suitable for a overnight stay. Nothing fancy. No coffee maker in room. Dated condition but clean.
Stayed 2 nights in Jun 2019
Response from RP on 2019/6/27
Hi Daniel, thanks for staying with us. We appreciate your feedback. See you in the future.