When I checked in yesterday, the front desk helped me print the travel documents. I appreciated his help and gave GK the highest rating in Expedia. But then when my wife took a shower, the water became colder and colder. She was covered with shampoo but only cold water was left. It was totally not supposed to happen, and there was no one at the front desk at the time, we had absolutely no way of contacting anyone at GK so very dissatisfied, very unhappy.