「Let me start with the good points since there are very few : the look of the room - beautiful
Now the rest, I’m an experience traveller and experienced in hospitality and I am ensuring that this hotel can charge such a high price or the poor service provided :
- we cannot driving ourselves and it’s been impossible to find the hotel : the pin location is not accurate (the hotel is located almost an hour from kandy im the countryside) and there are no sign anywhere to indicate the right...
「Let me start with the good points since there are very few : the look of the room - beautiful
Now the rest, I’m an experience traveller and experienced in hospitality and I am ensuring that this hotel can charge such a high price or the poor service provided :
- we cannot driving ourselves and it’s been impossible to find the hotel : the pin location is not accurate (the hotel is located almost an hour from kandy im the countryside) and there are no sign anywhere to indicate the right...
「Loved the property however booking was stuffed up and could only stay 1 night instead of 2 so had to find different accommodation. I did receive a full refund. 」
「Loved the property however booking was stuffed up and could only stay 1 night instead of 2 so had to find different accommodation. I did receive a full refund. 」
「Our family of 5 arrived at the villa at 630pm tired and hoping for a good night rest. Pressed the bell and knocked on the door before someone came down from the villa. Realised they werent aware there is a booking for the night's stay! We had to wait for a good one hour before that poor caretaker sort out the stay wt the owner for our booking and then cleaned the rooms. No service recovery and no apologies by the owner at all. Utterly disappointed!
」
「Our family of 5 arrived at the villa at 630pm tired and hoping for a good night rest. Pressed the bell and knocked on the door before someone came down from the villa. Realised they werent aware there is a booking for the night's stay! We had to wait for a good one hour before that poor caretaker sort out the stay wt the owner for our booking and then cleaned the rooms. No service recovery and no apologies by the owner at all. Utterly disappointed!
」
「My family and I had a fantastic time staying at the Weir House. Our only regret was that we could only stay one. From the patio of the house, we could hear the rapids of the river and surrounded by verdant forest. Staying here truly was a highlight of our Sri Lanka trip.
Mr. Maha, the manager was so very helpful, including assisting us to book a hotel in Kandi when it turned out that the place we originally booked was a huge disappointment. He even arranged 2 tuk tuks to take us to the...
「My family and I had a fantastic time staying at the Weir House. Our only regret was that we could only stay one. From the patio of the house, we could hear the rapids of the river and surrounded by verdant forest. Staying here truly was a highlight of our Sri Lanka trip.
Mr. Maha, the manager was so very helpful, including assisting us to book a hotel in Kandi when it turned out that the place we originally booked was a huge disappointment. He even arranged 2 tuk tuks to take us to the...
「We cooked our meal for the diner and the property owner was flexible on providing us with whatever we need.Tea and lunch were prepared by the owner for us.」
「We cooked our meal for the diner and the property owner was flexible on providing us with whatever we need.Tea and lunch were prepared by the owner for us.」