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Reviews of The Ritz-Carlton, Astana

5 out of 5
The Ritz-Carlton, Astana
16 Dostyk Street, Astana

Reviews

9.8

Exceptional

Rating 10 - Excellent. 28 out of 29 reviews" "
Rating 8 - Good. 0 out of 29 reviews" "
Rating 6 - Okay. 0 out of 29 reviews" "
Rating 4 - Poor. 1 out of 29 reviews" "
Rating 2 - Terrible. 0 out of 29 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tatyana

Stayed 1 night in Jun 2023

10/10 Excellent

Valentina

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is amazing! The service and stuff outstanding!
Stayed 2 nights in Jun 2023

10/10 Excellent

kanysh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel,only minus is condition of curtains.
Stayed 1 night in May 2023

10/10 Excellent

Hermann, Graz

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best option in Astana, especially if you want to be sure the quality is where you expect it. Not cheap, but you get what you pay for. Club Lunge is not worth the upgrade. Breakfast very good even on Ritz standards. Staff is very friendly and good wot work with. On-site restaurants are decent, Selfie on 18th worth mentioning for the impressive wine-list and splendid views of the city. Definately will be back when in Astana.
Stayed 2 nights in Apr 2023

10/10 Excellent

Narine

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Astana.
It is very good hotel from all sides. It is very clean. Personnel is very friendly. I have nothin negative to say.
Stayed 7 nights in Feb 2023

10/10 Excellent

AIDAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was such a wonderful stay!
Stayed 1 night in Sep 2020

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick Getaway
Ritz-Carlton in Nur-Sultan is exceptional. Great service and wonderful people. I had a great massage in the spa. I will gladly return to the Ritz for more relaxation
Stayed 1 night in Mar 2020

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning and friendly
A stunning hotel with the friendliest staff. Despite the entire city being shut down, the staff did all they could to ensure I had a wonderful vacation. The food was delicious and the spa was the ultimate treat. I highly recommend staying at The Ritz if you have the chance.
Stayed 3 nights in Mar 2020

10/10 Excellent

Nicoleta

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Everything is just excellent!
Stayed 2 nights in Feb 2020

10/10 Excellent

SAM

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THIS IS THE BEST HOTEL I STAYED FOR A LONG TIME, VERY FRIENDLY STAFF, FOOD AND SERVICE WAS EXCELLENT
Stayed 2 nights in Nov 2019

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
The hotel is in a great location and has great facilities that are very well maintained. Spa & gym are fantastic. All staff without exception were friendly. One evening I had a series of problems with dining that were not enjoyable but the next evening the team went out of their way to make up for it - especially Zhazira and her manager in the lobby restaurant. Food in the Selfie restaurant is absolutely superb. Overall a very enjoyable stay.
Stayed 5 nights in Oct 2019
Response from The Ritz-Carlton, Astana on 2019/10/10
Dear Lan, Thank you for your review. We are looking forward to welcoming you soon. Best regards, The Ritz-Carlton, Astana

10/10 Excellent

Alexandr

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from The Ritz-Carlton, Astana on 2019/9/17
Dear Alexandr, We are glad that you have enjoyed your stay. Thank you for your time and your score. Looking forward to welcoming you soon Best regards,

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel ever
Beautiful and everyone was very nice to us.
Stayed 1 night in Jul 2019
Response from The Ritz-Carlton, Astana on 2019/9/17
Dear Raymond, We are glad that you have enjoyed your stay. Thank you for your time and your score. Looking forward to welcoming you soon Best regards,

10/10 Excellent

MARIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent and super hospitable and kind staff! Very fast service and clean
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Probably the best gym I’ve seen in any hotel. I really enjoy staying here.
Stayed 4 nights in Apr 2019

10/10 Excellent

Tong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best in Astana
Truly an amazing hotel ! The location is central . The service is great . It met all my 5 star expectation . I have been to Astana many times . This is the best hotel.
Stayed 2 nights in Aug 2018
Response from Elmira Yesmakova on 2018/8/20
Dear Tong, Thank you so much for a wonderful feedback and choosing to stay with us. Looking forward to welcoming you back. Thank you very much Elmira Yesmakova

10/10 Excellent

Larissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short business trip stay
Beautiful new Ritz Carlton hotel in Astana, excellent services, attention to every detail.
Stayed 2 nights in Jan 2018
Response from Elmira Yesmakova - Marketing Manager on 2018/2/19
Dear Larissa, Thank you so much for taking time and putting together this feedback. We are really happy to learn that you liked your stay with us. Looking forward to welcoming you again at our hotel. Thank you

10/10 Excellent

Milagros

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is beautiful and the people working there are really kind and caring all time. Its really conveniently located and food there or around is good.
Stayed 2 nights in Nov 2023

10/10 Excellent

Viktorija

Stayed 4 nights in Jun 2023

10/10 Excellent

Sergey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
ホテルを通じて車両手配を行なったが、ホテルから伝えられた車両番号、車体の色が全く異なっていた。ビジネスセンターでのコピーが有料。
Stayed 4 nights in Sep 2019

10/10 Excellent

Wah Chi Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from The Ritz-Carlton, Astana on 2019/9/17
Dear Wah Chi Raymond, We are glad that you have enjoyed your stay. Thank you for your time and your score. Looking forward to welcoming you soon Best regards,

10/10 Excellent

NADIIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ФЕЕРИЧНО
Замечательный отель. Обслуживание на высшем уровне. Очень внимательный и доброжелательный персонал. Уютный и комфортный номер. Удобное месторасположение. Все очень понравилось.
Stayed 1 night in Jun 2019

10/10 Excellent

Sakher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

10/10 Excellent

Heinrich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hochmodernes Luxus Hotel!
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attentive staff, exceptionnal property; would definitely recommend!
Stayed 1 night in Sep 2018
Response from Elmira Yesmakova on 2018/10/4
Dear Guest, Thank you for the review and staying in our hotel. Warmest, Elmira Yesmakova Marketing Communications Manager The Ritz-Carlton, Astana

10/10 Excellent

Won

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a comfortable stay with a nice service.
Stayed 1 night in Feb 2018
Response from Elmira Yesmakova - Marketing Manager on 2018/2/19
Dear Won, Thank you for your kind review. We really hope to welcome you again at the hotel soon.