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Reviews of Hilton Astana

5 out of 5
Hilton Astana
Heydar Aliyev Street 14, Astana

Reviews

9.0

Wonderful

Rating 10 - Excellent. 55 out of 78 reviews" "
Rating 8 - Good. 12 out of 78 reviews" "
Rating 6 - Okay. 4 out of 78 reviews" "
Rating 4 - Poor. 6 out of 78 reviews" "
Rating 2 - Terrible. 1 out of 78 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

paul

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
A very modern hotel reminiscent of Dubai however was more like a mausoleum, very few guests and many staff! Dining was limited to a restaurant on the 9th floor where food was bland and expensive or the ground floor lobby bar where the food was interesting....how can you not cook a burger or Chicken Kiev correctly? Rooms were so hot set at 28C complained 3 times and told they were winter settings and couldnt be altered!
Stayed 6 nights in Mar 2024
Response from Best regards, Leo Holli | Cluster General Manager on 2024/4/9
Dear guest,First and foremost, thank you for having chosen Hilton Astana as the hotel of choice for your recent stay. We would like to apologize for any inconvenience you experienced during your stay. We take your comments seriously and will address the issues you mentioned regarding the quality of food and room temperature with our team. We strive to provide a comfortable and enjoyable experience for all our guests, and we appreciate your insights as they help us improve our services. We hope that the next time you stay with us at Hilton Astana, we will provide you with the conditions to change your impression of us.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Leo Holli, Cluster General Manager on 2024/3/6
Dear Guest,Thank you for choosing to stay with us and for taking the time to share your experience. We're delighted to hear that your stay with us at Hilton Astana lived up to the expectations.We hope to have the pleasure of welcoming you back for another exceptional stay in the future.Warm regards,

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming pool sauna; breakfast is also good; staff is great
Stayed 1 night in Dec 2023

10/10 Excellent

Maxim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Dec 2023

10/10 Excellent

yevgeniya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always choose this hotel ! The best option you can have ,everything is close ,shopping ,dining etc.We enjoyed weekend with my family .Spa is just perfect ,staff is amazing.
Stayed 2 nights in Nov 2023

10/10 Excellent

Olga, Toronto

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pkace to stay. Staff speaks good English
Stayed 2 nights in Sep 2023
Response from Leo Holli on 2023/10/10
Dear Olga, warm greetings from Hilton Astana! First and foremost, thank you for having chosen Hilton Astana as the hotel of choice for your recent stay. Also, we would like to thank you for taking moment to participate in this survey. We are thrilled to hear that you had an enjoyable experience during your stay. It brings us great joy to know that our facilities and the service provided by our team members met your expectations and contributed to a comfortable and pleasant stay. Looking forward to welcoming you again as a guest at Hilton Astana! Best Regards, Leo Holli / Cluster General Manager / Hilton Astana

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Best regards, Leo Holli | Cluster General Manager on 2023/6/26
Dear Kristina, thank you for taking moment to participate in this survey and for the highest rate given to Hilton Astana! I am pleased to know that you have found your stay to your liking – such feedback is always a great compliment and praise for my Team and me personally. Looking forward to welcoming you again as a guest at Hilton Astana!

6/10 Okay

Valentina

Traveled with family and small children
Overview We have a good time. However, it is not five stars hotel. UnfoUnfortunately, we were disappointed by the pool and SPA services. The steam room does not have steam at all. The pool has so much chlorine, and the towel is limited. One remarkable thing is breakfast. Don`t pay extra money for Longe Club. It is not worth it at all.
Stayed 5 nights in Jun 2023
Response from Best regards, Leo Holli | Cluster General Manager on 2023/6/26
Dear Valentina,thank you for taking the time to share your feedback regarding your stay at our hotel! We are very sorry for the inconvenience caused to you - we will definitely take all necessary measures to eliminate these problems so that this does not happen again in the future. We will be glad to see you again and promise to provide you with impeccable service and comfort!

2/10 Terrible

ersen

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Too many unfortunate incidents happened, Staff managed to add more to our already ruined staying in Hilton Astana , But as i stay more i learned that i should blame the staff The Hotel Manger lady needs to learn her self first how to do her job then try to train staff ! Our last day we are checking out when we look at the bill we were charged for mini bar that we never used anything from it we were charged for interest that supposed to be Free Still didn’t receive any refund for these charges! Lost all my trust to the Hotel ! All this things happened to us can’t be coincidence! They managed to ruin everyday of our stay and the Manager lady offered us Free taxi to Airport about 15min drive . I wish she didn’t even offer that made us even more upset! I spend fairly good enough money for my stay food drinks massage i would not mind to spending more but not worth to spend there , The manager lost us forever we would be keep coming back to the Hotel unfortunately we won’t! Everyday something is happening to us not supposed to happen She didn’t even bother to come to apologize her self instead offered taxi ride thank you great way of running business.Congratulations you lost potential future regular customers i would do my company meetings there too but now i ll take my business somewhere else. Thank you again you could not ruin more that some guests stay!
Stayed 3 nights in Jun 2023
Response from Best regards, Leo Holli | Cluster General Manager on 2023/6/26
Dear Ersen, thank you for the time that you have given to the feedback! Please accept my sincere apologies that we haven't exceeded your expectations. Any feedback from guests is very important to us, since we always strive to improve the quality of service at Hilton Astana. We have conducted a thorough analysis of each point of your comment and have taken all necessary measures. I hope that in future I will have an opportunity to greet you as our guest at Hilton Astana and Make it Right!

6/10 Okay

Ronald, Chapel Hill

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
This hotel is reasonably new with clean spacious rooms but, judging from our experience, must still be in the "break-in" stage. Many problems, some dealing with safety. 1. The area around the pool is very slippery and dangerous for falls. I was walking slowly and cautiously, but still almost fell. My 4-year-old fell and hurt his knee. 2. Same issue with the shower. The floor tiles were same as the wall tiles, instead of non-slip. 3. The "do not disturb" lights are totally ignored by the staff. 4. The air conditioning is totally under-powered. In the morning with the sun hitting the windows in the summer, the room temperature rises to 28, with the thermostat set at 22. Keeping the drapes drawn helps, keeps it at 27. 5. Twice I needed my room key replaced, and the staff at the front desk never asked for any identification. This is a serious security issue. I asked the second time if my photo was on the staff member's computer screen, but was told "no" so the issue is real. 6. The sink in one bathroom had a defective stopper, which when closed would not open, unless pried up with a knife. The same sink had a slow dripping leak under the sink, but these were fixed within 24 hours. 7. The lower-level staff, delivering items to the room (other than room service) do not have a command of English. Typical example, one young man knocked on the door to deliver two ball-point pens to the room. We had not ordered them, so I tried to hand them back while saying we ...sorry, out of space
Response from Leo Holli on 2023/6/17
Dear Ronald, thank you for having chosen Hilton Astana as the hotel of choice and for taking the time to share your feedback about your recent stay. We sincerely apologize for the inconveniences you experienced during your visit. Your honest observations are incredibly valuable to us as we continuously strive to improve our services and facilities. Rest assured, we are actively addressing the issues you raised, including the slippery pool area, non-slip tiles in the shower, staff responsiveness to "do not disturb" requests, air conditioning effectiveness, key replacement procedures, sink stopper functionality, and overall service provided by our staff. Your feedback is instrumental in helping us make the necessary improvements to enhance our guests' experience. We apologize for falling short of your expectations on this occasion, and we genuinely hope to have the opportunity to welcome you back in the future, where we can provide you with a much-improved stay. If there is anything else we can assist you with, please feel free to reach out to our front desk team. Your satisfaction is our utmost priority, and we are here to ensure you have a comfortable and enjoyable stay. Best Regards, Leo Holli / Cluster General Manager / Hilton Astana

10/10 Excellent

Hong

Stayed 4 nights in Apr 2023
Response from Hilton Astana on 2023/5/11
Dear Hong, warm greetings and thank you for making Hilton Astana as the hotel of choice for your recent stay and for taking time to provide us with your valuable feedback. We are indeed pleased to learn that you have enjoyed your stay with us. We do hope to see you return soon. Best Regards, Hotel Team / Hilton Astana

10/10 Excellent

yevgeniya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Всегда выбираем только этот отель ! 10 из 10 ! Начиная от места нахождения и заканчивая уровнем обслуживания все идеально !
Stayed 1 night in Feb 2023
Response from Alan Stocker on 2023/3/11
Уважаемая Yevgeniya! Благодарю Вас за время, уделенное на опрос, и за Вашу наивысшую оценку отеля Hilton Astana! Я рад, что Вы провели у нас прекрасное время. Также я хочу выразить свою благодарность за все Ваши ценные комментарии, которые Вы оставили - подобная обратная связь всегда является наивысшим комплиментом для моей команды и меня лично. Жду с нетерпением возможности поприветствовать Вас снова в качестве гостя Hilton Astana! С уважением, Алан Стокер / Директор группы отелей / Hilton Astana

10/10 Excellent

Tibor, Hayden

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful architecture, great staff
Stayed 1 night in Oct 2022
Response from Alan Stocker on 2022/11/2
Dear Tibor, thank you for taking moment to participate in this survey and for the highest rate given to Hilton Astana! I am pleased to know that you have found your stay to your liking and highlighted our level of service – such feedback is always a great compliment and praise for my Team and me personally. Looking forward to welcoming you again as a guest at Hilton Astana! Best Regards, Alan Stocker / Cluster General Manager / Hilton Astana

4/10 Poor

Brandon

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Oct 2022
Response from Alan Stocker on 2022/10/25
Dear Brandon, thank you for taking the time to share your feedback regarding your stay at our hotel! We are very sorry for the inconvenience caused to you - we will definitely take all necessary measures to eliminate these problems so that this does not happen again in the future. We will be glad to see you again and promise to provide you with impeccable service and comfort!Best Regards, Alan Stocker / Cluster General Manager / Hilton Astana

8/10 Good

Kristina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand hotel in a great location, just few hiccups
A beautiful hotel in a great location. Room was spacious, bed comfortable. As hotel is big, you need to be careful which lift you use to have it closest to your room. Reception did not advise me that and i ended up dragging my heavy suitcases quiet a long way. Mini bar was empty (even though at check out I was asked if I used anything from it). Breakfast is started to be tidied up 5-10min before end time which feels a bit uncomfortable. If you come last minute, some food might be already gone and not re-filled. I also had a call at 5.53am asking if I had issues with fire alarm?! not great way to be woken up.
Stayed 1 night in Aug 2022

10/10 Excellent

NATALIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, very comfortable room, fantastic breakfast, polite and caring staff.
Stayed 2 nights in Aug 2022

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All.
Stayed 2 nights in Jul 2022

8/10 Good

Brandon

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The property and staff were all great and helpful, the only problem I had was 2 out of the 10 days I was there they had no electricity with no hot water and nothing for the inconveniences.
Stayed 9 nights in Jul 2022

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2022

10/10 Excellent

yevgeniya

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Останавливаемся втором раз с семьей ,очень хороший отель ,расположение и персонал ! Stay at this hotel for a second time ,nice facility,friendly staff,in the libby they have kids corner ,so little one can play while parents eats,spa is amazing ,has kids pool too ,little dip but it’s ok .So great place for both,family and business.Highly recommended.
Stayed 2 nights in Feb 2022
Response from Alan Stocker / Cluster General Manager on 2022/2/22
Уважаемый Гость Yevgeniya, Благодарю Вас за время, которое Вы уделили на прохождение опроса касательно Вашего пребывания в отеле Hilton Astana, и за наивысшую оценку отеля! Мне было приятно видеть, что ваше пребывание прошло отлично, и вы смогли насладиться отдыхом с нами, и даже выделить уровень обслуживания наших сотрудников - подобная обратная связь является наивысшим комплиментом для моей команды и меня лично. Жду с нетерпением возможности снова поприветствовать вас в качестве гостя! С уважением, Алан Стокер Директор группы отелей Hilton Astana

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Dmitri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Instead of king size bed, was offered two double
Stayed 1 night in Oct 2021
Response from Alan Stocker / Cluster General Manager on 2021/10/12
Dear Dmitri, Thank you for the time that you have given to the feedback! Unfortunately, I see that you haven't been fully satisfied with your stay, and I want to express my sincere apologies for that. I hope that next time you will choose Hilton Astana ang give us an opportunity to Make it Right! Looking forward to welcoming you again at Hilton Astana! Best regards, Alan Stocker | Cluster General Manager | Hilton Astana

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Stayed 1 night in Sep 2021
Response from Alan Stocker / Cluster General Manager on 2021/10/12
Dear Amy, Thank you for the time that you have given to the feedback! I am happy that you have spent a good time with us. Looking forward to welcoming you again at Hilton Astana! Best regards, Alan Stocker | Cluster General Manager | Hilton Astana

10/10 Excellent

yevgeniya

Stayed 1 night in Sep 2021

6/10 Okay

Verified traveler

Stayed 3 nights in Jun 2021

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We usually only stay for a night or 2 at this hotel. It’s always been clean and the staff has always helpful!!
Stayed 1 night in Feb 2021
Response from Management Team / Hilton Astana on 2021/2/16
Dear Guest, Thank you for all the valuable comment you have left regarding your stay with us! We are happy that you have highlighted the cleanliness of the hotel and helpfulness of staff. We are looking forward to welcoming you again at Hilton Astana as our valuable guest!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for overnight hotel stay. Very clean.
Stayed 1 night in Dec 2020
Response from Stephan Reiter / General Manager / Hilton Astana on 2020/12/28
Dear Guest, Thank you for your valuable time dedicated to the survey and for the highest rate given to Hilton Astana! I am happy that you have spent a great time with us. Looking forward to welcoming you again at Hilton Astana!

10/10 Excellent

Tal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best for business trip
a very friendly staff. the view from room is beautiful. high class hotel.
Stayed 7 nights in Dec 2020
Response from Stephan Reiter / General Manager / Hilton Astana on 2020/12/28
Dear Guest, Thank you for your valuable time dedicated to the survey and for the highest rate given to Hilton Astana! I am happy that you have spent a great time with us. Looking forward to welcoming you again at Hilton Astana!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Amazing stay all round 😀
Stayed 3 nights in Feb 2020
Response from Stephan Reiter | General Manager | Hilton Astana on 2020/5/8
Dear Ashley, many thanks for taking the time to share your feedback about your recent stay at Hilton Astana. I sincerely appreciate your feedback and I am happy to see that you marked all sections with the highest evaluation. I am looking forward to welcome you in Hilton Astana upon your next visit to the city. Regards,

8/10 Good

Fabio, Miami

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the hotel is brand new and the facilities are in perfect condition, I first thought it was 40yrs old due to its horrible internal architecture. Golden decorations all around, it really looks like the 80s. Other than bad taste on deco, the hotel is well run and kept and its well located if your businesses is in the Expo area. Great breakfast, but dinner at restaurant is not very good. Good food options next door at Mall.
Stayed 2 nights in Feb 2020
Response from Stephan Reiter on 2020/2/24
Dear Fabio, many thanks for choosing the hotel Hilton Astana and sharing your experience. Special thanks for underlighting our breakfast options and notes regarding the dinner at the restaurant. We definitely investigate this matter in order to deliver the best expectations in the near future. Hope to see you back soon in Hilton Astana upon your next visit to the city. Regards, Stephan Reiter | General Manager | Hilton Astana

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Stephan Reiter on 2020/2/13
Dear Anonymous, many thanks for taking the time to share your feedback about your recent stay at Hilton Astana. I sincerely appreciate your feedback and I am happy to see that you marked all sections with the highest evaluation. I am looking forward to welcome you in Hilton Astana upon your next visit to the city. Regards, Stephan Reiter | General Manager | Hilton Astana

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Stephan Reiter on 2020/2/24
Thanks for your review

10/10 Excellent

Nicole, Atyrau, Kazakhstan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa is beautiful and the beds are very comfortable.
Stayed 1 night in Jan 2020
Response from Stephan Reiter on 2020/1/27
Dear Nicole, thank you for the time you spent to share such positive feedback and to evaluate the hotel at it's highest level. I am pleased to see that you enjoyed your stay with us. Looking forward to welcoming you to Hilton Astana upon your next visit to the city. Best regards, Stephan Reiter | General Manager | Hilton Astana

10/10 Excellent

Mark

Stayed 2 nights in Nov 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Stephan Reiter on 2019/12/6
Dear David, many thanks for taking the time to share your feedback about your recent stay at Hilton Astana. I sincerely appreciate your feedback and I am happy to see that you marked all sections with the highest evaluation. Looking forward to welcoming you to Hilton Astana upon your next visit to the city. Best Regards, Stephan Reiter | General Manager | Hilton Astana

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and rooms were nice.. Staff was very helpful!
Stayed 2 nights in Nov 2019
Response from Stephan Reiter on 2019/12/4
Dear guest, thank you for the time you spent to share such positive feedback and to evaluate the hotel at its high level. I am pleased to read that you enjoyed our service and facilities. Team members are making the difference and I am very happy to see that you underlined it. I am looking forward to meeting you in Hilton Astana upon your next visit to the city. Best Regards, Stephan Reiter | General Manager | Hilton Astana

8/10 Good

INGRIDA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Stephan Reiter on 2019/11/6
Dear INGRIDA, many thanks for choosing the hotel Hilton Astana and your time to share your experience. I am looking forward to meeting you in Hilton Astana upon your next visit to the capital. Best Regards, Stephan Reiter | General Manager | Hilton Astana

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great view from room., and clean rooms.
Stayed 1 night in Sep 2019
Response from Stephan Reiter on 2019/11/6
Dear Anonymous, thank you for the time you spent to share such positive feedback and to evaluate the hotel at its highest level. I am pleased to see that you were absolutely happy with your stay. I will be more than happy to welcome you to Hilton Astana upon your next visit to the city. Best Regards, Stephan Reiter | General Manager | Hilton Astana

10/10 Excellent

Verified traveler

Stayed 2 nights in Oct 2019
Response from Stephan Reiter on 2019/10/11
Dear Anonymous, thank you for the time you spent to share your feedback and to evaluate the hotel at its highest level. I am pleased to see that you were absolutely happy with your stay. I am looking forward to meeting you in Hilton Astana upon your next visit to the city. Best Regards, Stephan Reiter | General Manager | Hilton Astana

4/10 Poor

Verified traveler

Stayed 4 nights in Sep 2019
Response from Stephan Reiter on 2019/10/7
Dear Anonymous, thank you very much for choosing our hotel Hilton Astana and your time to share your experience during your stay. Unfortunately, I see that you were not completely satisfied with your recent stay with us. I would be more than grateful to you if you could give some additional information. It would definitely help us to improve and provide you a perfect service upon your next visit to our hotel Hilton Astana, which I am already looking forward to. Best Regards, Stephan Reiter | General Manager | Hilton Astana

10/10 Excellent

Nicole, Atyrau, KZ

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is beautiful and a fantastic deal. The spa and pool are beautiful. Had I gone the first day I would have gone everyday. The have Turkish bath, multiple saunas, steam rooms, and a Himalayan Salt Room! Use of these facilities is included! We had a great time!
Stayed 1 night in Sep 2019
Response from Stephan Reiter on 2019/9/9
Dear Nicole, thank you so much for taking the time to share with us your valuable review. I truly appreciate all your kind words and happy to share with all our team members. Guest service is everything to us, and it’s made my day to hear you had such a pleasant stay. It will be my pleasure to welcome you back to the Hilton Astana upon your next visit to the city. With best regards, Stephan Reiter | General Manager | Hilton Astana

10/10 Excellent

Tatyana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Stephan Reiter on 2019/10/11
Dear Tatyana, thank you for the time you spent to share your feedback and to evaluate the hotel at its highest level. I am pleased to see that you were absolutely happy with your stay. I am looking forward to meeting you in Hilton Astana upon your next visit to the city. Best Regards, Stephan Reiter | General Manager | Hilton Astana

10/10 Excellent

Cornelia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
View from room
Traditional Kazakh
Roof terrace
Red carpet event
Stayed 1 night in Aug 2019
Response from Stephan Reiter on 2019/8/26
Dear Cornelia, thank you for the time you spent to share such nice photos with us and to evaluate the hotel at its highest level. I am pleased to see that you were absolutely happy with your visit. It was wonderful to welcome you in our hotel Hilton Astana and it will be my pleasure to welcome you back upon your next visit to the city. With best regards, Stephan Reiter | General Manager | Hilton Astana

10/10 Excellent

ClaudineFoster

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well lit and spacious where one could relax. The staff were every accommodating and friendly. They go out of their way to help and seek information to give assistance
Stayed 5 nights in Jul 2019
Response from Stephan Reiter on 2019/8/22
Dear ClaudineFoster, many thanks for leaving us such a wonderful review. We put our guest's experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks a lot to all of your kind words, looking forward to seeing you again. With best regards, Stephan Reiter | General Manager | Hilton Astana

10/10 Excellent

Alastair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel works seamlessly and smoothly making for a stress-free and comfortable stay. However the WiFi system could be significantly improved to avoid having to do multiple join processes. I will be back for sure.
Stayed 4 nights in Jun 2019
Response from Stephan Reiter on 2019/6/12
Dear Alastair, first of all, I would like to thank you for choosing Hilton Astana and taking the time to share your experience. I sincerely appreciate your feedback and happy to see that you enjoyed staying with us. Special thanks for underlining our stress-free and comfortable atmosphere, and recommendation for improving wifi system as well. I am looking forward to seeing you soon upon your next visit to the city. With Best Regards, Stephan Reiter|General Manager|Hilton Astana.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good stay and wonderful hotel
Stayed 2 nights in May 2019
Response from Stephan Reiter on 2019/5/23
Dear Anonymous, First of all, I would like to thank you for choosing Hilton Astana and taking the time to share your experience. I sincerely appreciate your feedback and I am glad to see that you were absolutely happy with your recent stay with us. Those warmest words are the best compliment and encouragement for the team and me personally. I am looking forward to welcoming you in Hilton Astana upon your next visit to the city. With best regards, Stephan Reiter | General Manager | Hilton Astana

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most pleasant experience.
New, clean, and beautifully designed. The staff attends to your every need. Special thanks to Shakarim for handling the logistics of my trip to Burabai lake.
Stayed 4 nights in Apr 2019
Response from Stephan Reiter on 2019/5/16
Dear Igor, Many thanks for choosing Hilton Astana and taking the time to share your experience with the hotel. I sincerely appreciate your feedback and I am happy to see that you enjoyed your recent stay with us. Special thanks for underlining our beautifully designed hotel, helpfulness of our team members, especially Shakarim. Those warmest words are the best compliment and encouragement for the team and me personally. I will be more than happy to welcome you in Hilton Astana upon your next visit to the city. With warm regards, Stephan Reiter | General Manager | Hilton Astana

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy and Quiet
This hotel is so comfortable and the staff is super helpful. Mattress is very comfy and rooms are amazingly quiet. Highly recommend
Stayed 4 nights in Mar 2019
Response from Stephan Reiter on 2019/3/28
Dear Ellen, First of all, let me thank you for your valuable feedback. Your most positive comment and highest ratings are the best compliment and encouragement for the team and me personally. Special thanks for emphasizing our helpful team members and comfy atmosphere. I am very glad to see that you were absolutely happy with your recent stay with us. I am looking forward to welcoming you soon again at Hilton Astana upon your next visit to the capital. With warm Regards, Stephan Reiter | General Manager | Hilton Astana

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an absolutely beautiful and modern hotel. Its staff is helpful and rooms is very clean.
Stayed 1 night in Feb 2019
Response from Hilton Astana on 2019/3/12
Dear Anonymous, Thank you for the time you spent to share such positive feedback and to evaluate the hotel at its highest level. I am very glad to see that you were absolutely happy with your visit. Team members are making the difference and I am very happy to see that you underlined it. I am looking forward to meeting you in Hilton Astana upon your next visit to the capital. With best regards, Stephan Reiter | General Manager| Hilton Astana

10/10 Excellent

Paul, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The key question about this hotel is it’s location. It’s super close to the airport, which given that so many of the international flights land and depart in the middle of the night is convenient. It’s next door to the newest and largest shopping mall (which has two, count ‘em two Starbucks) and to the old Expi site. But it’s far from downtown, especially in traffic.
Stayed 1 night in Oct 2018
Response from Stephan Reiter on 2018/11/1
Dear Paul, Thank you for the most positive feedback and high ratings. I am happy to read that you liked the location and surrounding area, as I agree it is really convenient and beautiful and has a big potential in the nearest future. I am personally looking forward to welcome you back soon in Astana. Stephan Reiter | General Manager | Hilton Astana