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Reviews of Fairfield Inn & Suites by Marriott Asheville Tunnel Road

2.5 out of 5
Fairfield Inn & Suites by Marriott Asheville Tunnel Road
184 Tunnel Road, Asheville, NC

Reviews

9.6

Exceptional

Rating 10 - Excellent. 782 out of 1001 reviews" "
Rating 8 - Good. 178 out of 1001 reviews" "
Rating 6 - Okay. 22 out of 1001 reviews" "
Rating 4 - Poor. 8 out of 1001 reviews" "
Rating 2 - Terrible. 11 out of 1001 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Angelo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 1 night in Mar 2024

10/10 Excellent

melanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly
Stayed 1 night in May 2024
Response from Front Desk on 2024/5/12
Thank you for taking the time to share your experience, we're thrilled you enjoyed your stay and we hope to welcome you back again soon!

10/10 Excellent

Alison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean, modern, and provided all services needed.
Stayed 1 night in May 2024
Response from Front Desk on 2024/5/11
Thank you for taking the time to share your experience with us, we're thrilled you enjoyed your stay and we hope to welcome you in again soon!

10/10 Excellent

Kara, Louisville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable. Really great staff. Nice breakfast. Close to Biltmore.
Stayed 1 night in May 2024
Response from Front Desk on 2024/5/6
Thank you for taking the time to share your experience with us, we're thrilled you enjoyed such a comfortable stay, and we hope to welcome you back again soon!

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire place was kept very clean. The cleaning crew started early and kept things spotless!
Stayed 4 nights in Apr 2024
Response from Front Desk on 2024/5/4
Thank you for taking the time to share your experience with us, we're thrilled you enjoyed a clean comfortable stay with us and we hope to welcome you back again!

10/10 Excellent

Dung

Traveled with group
Liked: Amenities, property conditions & facilities
It’s clean, staff is friendly
Stayed 1 night in May 2024
Response from Front Desk on 2024/5/3
Thank you for taking the time to share your experience with us, we're thrilled you enjoyed your stay and we hope to welcome you back again soon!

10/10 Excellent

Genal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a great stay! It’s clean. Had a great hotel breakfast. Staff are friendly.
Stayed 1 night in Mar 2024
Response from Front Desk on 2024/4/27
Thank you for taking the time to share your experience with us! We're thrilled you enjoyed your stay and that our staff was able to provide excellent service during your stay. We look forward to welcoming you again soon!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Desk on 2024/4/22
Thank you for taking the time to share your experience with us, we're thrilled you enjoyed your stay and we hope to welcome you back again soon!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Desk on 2024/4/21
Thank you for taking the time to share your experience with us, we're thrilled you enjoyed your stay and we hope to welcome you back again soon!

10/10 Excellent

Trudy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman that checked us in was amazing! Wanted to make sure everything was accommodating for my aunt and mom - the tub with a seat was just what my aunt needed. Rooms were comfortable. Breakfast options were wonderful- so many oatmeal toppings they could have had some fruit that could have worked with the waffles or plain yogurt. Definitely recommend.
Stayed 1 night in Mar 2024
Response from Front Desk on 2024/4/11
Thank you for taking the time to share your experience with us, we're thrilled you enjoyed a clean comfortable stay, a good breakfast, and our friendly staff. Thank you for all your kind words about the hotel, we hope to welcome you back again soon!

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and free parking
Stayed 1 night in Apr 2024
Response from Front Desk on 2024/4/8
Thank you for taking the time to share your experience with us, we're thrilled that you enjoyed your trip to Asheville and we hope to welcome you back again soon!

10/10 Excellent

Jeffrey, Smyrna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet hotel with a good breakfast and decent Internet
Stayed 2 nights in Apr 2024
Response from Front Desk on 2024/4/5
Thank you for taking the time to share your experience, we're thrilled you enjoyed your stay with us and we hope to welcome you back again soon!

10/10 Excellent

amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel provided a better level of communication about the check in and check out than any other hotels previously visited. The property was clean throughout, convenient to everywhere we were looking to go and had a well stocked breakfast each morning. Every staff member we encountered was very friendly and helpful. Would highly recommend; and plan to stay again in the future.
Stayed 3 nights in Apr 2024
Response from Front Desk on 2024/4/5
Thank you for taking the time to share your experience with us! We're thrilled you enjoyed your trip to Asheville and we hope to welcome you back again soon!

10/10 Excellent

Kathleen

Traveled with partner
Liked: Staff & service, property conditions & facilities
Clean, polite staff. Good breakfast.
Stayed 1 night in Mar 2024
Response from Front Desk on 2024/4/2
Thank you for taking the time to share your experience with us, we're thrilled that you enjoyed your stay with us and we hope to welcome you back again soon!

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice. The staff was very friendly, helpful, and knowledgeable about the facilities.
Stayed 1 night in Mar 2024
Response from Front Desk on 2024/4/1
Thank you for taking the time to share your experience with us, we're thrilled that you enjoyed your stay with us and we hope to welcome you back again soon!

10/10 Excellent

SEONGKEUN, Murfreesboro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and friendly staff and very clean property
Stayed 1 night in Mar 2024
Response from Front Desk on 2024/3/27
Thank you for taking the time to share your experience with us, we're thrilled you enjoyed a clean comfortable stay with us, and we hope to welcome you back again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly check in, really efficient. Also the young man at the desk was very helpful when we needed to print some files
Stayed 1 night in Mar 2024
Response from Front Desk on 2024/3/27
Thank you for taking the time to share your experience with us, we're thrilled that you enjoyed your stay and we hope to welcome you back again soon!

10/10 Excellent

viktoriia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, convenient to explore Asheville.
Stayed 1 night in Mar 2024
Response from Front Desk on 2024/3/18
Thank you for taking the time to share your experience with us! We're thrilled you enjoyed your trip to Asheville and we hope to welcome you back again soon!

8/10 Good

Linda

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Our visit to Asheville staying at the Fairfield Inn on Tunnel Road was very nice. We were greeted by the hotel staff with smiles on their faces and they were quick to accommodated our needs. Our grand children enjoyed the pool as well as the breakfasts. We would definitely stay here again.
Stayed 2 nights in Mar 2024
Response from Front Desk on 2024/3/17
Thank you for taking the time to share your experience with us, we're thrilled that you enjoyed your trip to Asheville and that our staff was able to accommodate all your needs during your stay. We hope to welcome you back again soon!

10/10 Excellent

Thant, Naples

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was really clean and spacious. The cleanliness was the best thing about this place. The free breakfast was convenient, but boring. Overall, it was a great stay for our family.
Stayed 3 nights in Mar 2024
Response from Front Desk on 2024/3/16
Thank you for sharing your experience with us, we're thrilled that you enjoyed such a clean comfortable stay with us and we hope to welcome you back again soon!

8/10 Good

Megan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was perfect for a stop during our roadtrip. A pretty central location and alot nicer than we were expecting
Stayed 1 night in Mar 2024
Response from Front Desk on 2024/3/12
Thank you for taking the time to share your experience with us! We're thrilled you enjoyed your trip to Asheville and we look forward to welcoming you again!

10/10 Excellent

Ross

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, well-lit clean hotel with ample parking right outside. Reception was very friendly and welcoming. All our requests were satisfied completely, and we were given an upgraded suite! Breakfast was very good. Receptionist went out of her way to recommend local eateries that were different from the usual chains. Her recommendation worked out perfectly. The hotel is conveniently accessed just off the interstate. But be aware that there are not any good restaurants immediately near the hotel, but the list provided at check-in outlined many good restaurants within a short drive. Good value for money and highly recommended.
Stayed 1 night in Mar 2024
Response from Front Desk on 2024/3/16
Thank you for taking the time to share your experience with us! We're thrilled that you enjoyed your stay and that we were able to upgrade you to a suite, thank you again for your kind words about the hotel and our staff we're thrilled you had such an amazing stay and we hope to welcome you back again soon!

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front Desk on 2024/3/4
Thank you for taking the time to share your experience with us, we're thrilled you enjoyed your stay and we look forward to welcoming you again soon!

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable and convenient. Front desk team was incredible!
Stayed 1 night in Feb 2024
Response from Front Desk on 2024/3/2
Thank you for taking the time to share your experience with us, we're thrilled you had such a clean comfortable stay with us. We look forward to welcoming you in again soon!

10/10 Excellent

Kent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area, clean, comfortable and nice breakfast selection.
Stayed 1 night in Feb 2024
Response from Front Desk on 2024/2/23
Thank you for sharing your experience with us, we're thrilled you enjoyed your stay with us and we hope to welcome you back again soon!

10/10 Excellent

Christine

Traveled with partner
Liked: Amenities, property conditions & facilities
Hotel was very clean and well maintained. Courteous staff. Fitness room equipment was excellent
Stayed 1 night in Feb 2024
Response from Front Desk on 2024/2/20
Thank you for taking the time to share your experience with us, we're thrilled that you enjoyed a clean comfortable stay and all the amenities the hotel has, and we look forward to welcoming you back again soon!

10/10 Excellent

Eleanor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice and clean place to stay great shower (which can be hard to find).
Stayed 1 night in Feb 2024
Response from Front Desk on 2024/2/19
Thank you for taking the time to share your experience with us! We're thrilled that you enjoyed a clean comfortable stay with us, we are looking forward to welcoming you again soon!

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was super clean, quiet and had very comfortable bedding. The set up of the room provided ample space for us to move around easily. The breakfast was amazing as well. There was a pool and fitness center which we didn't partake but nice to know it is available. The staff were friendly and professional. Highly recommend staying here!
Stayed 2 nights in Feb 2024
Response from Front Desk on 2024/2/19
Thank you for taking the time to share your experience with us! We're thrilled that you enjoyed such a clean comfortable stay with us, we look forward to welcoming you again soon!

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front Desk on 2024/2/12
Thank you for taking the time to share your experience with us, we're thrilled that you enjoyed your stay and we hope to welcome you back again soon!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied
our room was clean and well stocked. The overnight was very quiet with no disturbances. Breakfast are was clean and attended by support staff member. Breakfast offerings were typical to perhaps a little better than normal. Overall a good value for a quick overnight stop.
Stayed 1 night in Jan 2024
Response from Front Desk on 2024/2/1
Thank you for taking the time to share your experience with us, we're thrilled that you had such a clean comfortable stay with us and enjoyed a good breakfast, and we hope to welcome you back again soon!

10/10 Excellent

Dennis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Front Desk on 2024/1/31
Thank you for taking the time to share your experience with us, we're thrilled you enjoyed your stay with us and look forward to welcoming you again soon!

2/10 Terrible

Ponder MTB

Stayed 1 night in Jan 2024
Response from Front Desk on 2024/3/20
Thank you for sharing your experience with us, if you could provide more details to the hotel directly so we can better understand the issue you faced during your stay.

10/10 Excellent

Genae

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on 2024/1/31
Thank you for taking the time to share your experience with us, we're thrilled you enjoyed your stay with us and look forward to welcoming you again soon!

10/10 Excellent

Rhonda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This establishment is very clean and quiet. I highly recommend
Stayed 1 night in Jan 2024
Response from Front Desk on 2024/1/31
Thank you for taking the time to share your experience with us, we're thrilled you enjoyed a clean comfortable stay with us and look forward to welcoming you again soon!

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stop-Over
We stayed for 2 nights. Clean, quiet accommodations.
Stayed 2 nights in Jan 2024
Response from Front Desk on 2024/1/27
Thank you for sharing your experience with us, we appreciate your kind words about the hotel and are thrilled you enjoyed such a clean comfortable stay, we hope to welcome you back soon!

10/10 Excellent

Annette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the couch area away from the beds for people who wanted to stay up later and watch TV. We also had room to play games.
Stayed 1 night in Dec 2023
Response from Front Desk on 2024/1/27
Thank you for sharing your experience with us, we're thrilled you enjoyed your stay with us and that a suite was able to best accommodate you with the extra space and living area, thank you again for your kind words about the hotel and we look forward to welcoming you again soon!

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful and the whole place was so clean. I loved my room. I will be back for sure.
Stayed 1 night in Jan 2024
Response from Front Desk on 2024/1/21
Thank you for taking the time to share your experience with us, we're thrilled that you enjoyed a clean comfortable stay! We look forward to welcoming you again soon!

10/10 Excellent

Casey

Stayed 1 night in Jan 2024
Response from Front Desk on 2024/1/22
Thank you for sharing your experience with us, we're thrilled you enjoyed your trip to Asheville and hope to welcome you in again soon!

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent! Ended up booking a second night. Great service!
Stayed 1 night in Jan 2024
Response from Front Desk on 2024/1/20
Thank you for taking the time to share your experience with us, we're thrilled you enjoyed your stay with us! We look forward to welcoming you again soon!

10/10 Excellent

Kristi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk on 2024/1/20
Thank you for taking the time to share your experience with us, we're thrilled you enjoyed your stay with us! We look forward to welcoming you again soon!

10/10 Excellent

Glennisha

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on 2024/1/18
Thank you for sharing your experience with us, we're thrilled you enjoyed your stay and we hope to welcome you back again soon!

8/10 Good

Faisal

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent facilities including indoor pool.
Stayed 2 nights in Jan 2024
Response from Front Desk on 2024/1/18
Thank you for sharing your experience with us, we're thrilled you enjoyed your stay and we hope to welcome you back again soon!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday Get Away Trip
For an overnight trip to go to the Biltmore Estate, our stay at this hotel was great. We were greeted by a lovely young woman at the front desk that, sadly, I did not get her name. We were upgraded to a suite which was a wonderful surprise since it was my birthday that day. The suite was clean and smelled fresh when we walked in. The bed was comfortable and not too firm for my liking. The hotel itself was clean and modern. The only drawback I can reflect on was that the breakfast was a little disappointing. The omelets were cold, and the sausage patties were like rubber...everything else was fine. I wish I had gotten the name of the young lady who was at the front desk that night as she was an absolute doll. She gave us recommendations of local places to check out and was very knowledgeable of the area. She also offered me a complimentary treat from the snack area for my birthday which was very sweet of her. All in all, we thoroughly enjoyed our stay there and whenever we go back to Ashville, I will be choosing to stay here.
Stayed 1 night in Jan 2024
Response from Front Desk on 2024/1/17
Thank you for taking the time to share your experience with us, we're thrilled that you had such an amazing birthday trip and that we were able to offer you an upgraded room to make your stay with us even more special, we hope you enjoyed your birthday trip and we hope to welcome you back again soon!

6/10 Okay

Jose

3 maybe 2 stars
It’s ok but the beds are a lil hard to my liking and WiFi sucks!! The pool is TINY like the rooms and the breakfast girl yes only one girl serving for like 50 people!! She was way overwhelmed and nothing was being put out in time!
Stayed 2 nights in Jan 2024
Response from Front Desk on 2024/1/15
Thank you for sharing your experience with us, we apologize for any discomfort you experienced due to the beds being too firm, we would also like to apologize for any inconvenience you experienced during your stay due to the WiFi not working properly; we will be looking into these issues to ensure they do not happen again. We hope to have the opportunity to welcome you again,

10/10 Excellent

Bonnie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean but the smell of what they cleaned with was too strong. The second day it was not as bad .Every thing else was great. I would stay there again.
Stayed 1 night in Jan 2024
Response from Front Desk on 2024/1/13
Thank you for taking the time to share your experience with us, we're thrilled you enjoyed your stay and apologize for any discomfort caused by the strong smell of the cleaners. We hope to welcome you again soon!

10/10 Excellent

Cybil

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was very friendly and efficient
Stayed 1 night in Jan 2024
Response from Front Desk on 2024/1/13
Thank you for taking the time to share your experience with us! We appreciate your kind words about our staff and we hope to welcome you again soon!

10/10 Excellent

Laura

Stayed 1 night in Jan 2024
Response from Front Desk on 2024/1/12
Thank you for taking the time to share your experience with us, we're thrilled that you enjoyed your stay and we hope to welcome you back again soon!

10/10 Excellent

E

Stayed 1 night in Jan 2024
Response from Front Desk on 2024/1/12
Thank you for taking the time to share your experience with us, we're thrilled that you enjoyed your stay and we hope to welcome you back again soon!

10/10 Excellent

Kerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room. Prompt and efficient check in and check out. Great complimentary breakfast. Convenient to all that Asheville has to offer!
Stayed 1 night in Jan 2024
Response from Front Desk on 2024/1/10
Thank you for taking the time to share your experience with us! We're thrilled you had such a great stay with us and we hope to welcome you again soon!

8/10 Good

Ryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boo to the Eco Fridge that spoiled our milk!
This hotel is in very good repair and well maintained. There were no major issues other than their Absocool refrigerator in the room we stayed in DID NOT keep anything cool longer than 2 hours. Our gallon of milk for our children spoiled because the refrigerator shut off to save power after 2 hours and it became room temperature inside. My advice is to get rid of the eco friendly crap. It's going to kill someone from spoiled food! Other than that, the staff was friendly, and the stay was pleasant. Just keep your food and milk in a cooler because the eco fridge is junk!!
Stayed 3 nights in Dec 2023
Response from Front Desk on 2024/1/6
Thank you for taking the time to share your experience with us, we're thrilled you enjoyed your stay with us, and we do apologize for any inconvenience you experienced with the fridge in the room, we hope to welcome you back again soon!