Property amenity

Reviews of Candlewood Suites Asheville Downtown, an IHG Hotel

2.5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 271 out of 365 reviews" "
Rating 8 - Good. 56 out of 365 reviews" "
Rating 6 - Okay. 12 out of 365 reviews" "
Rating 4 - Poor. 7 out of 365 reviews" "
Rating 2 - Terrible. 19 out of 365 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Maya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have Dove products for the toiletries. There's a kitchenette.
Stayed 1 night in May 2024
Response from Marlene on 2024/5/12
Thank you

10/10 Excellent

Barry

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our go to for visiting our kids at UNC Asheville since it opened.
Stayed 1 night in May 2024
Response from Marlene on 2024/5/8
Thanks for your visit

10/10 Excellent

Laura

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the small kitchen. Great for breakfast in the room and for feedings pets. Hotel didn’t offer breakfast. Large rooms. Great room for a good price.
Stayed 1 night in Apr 2024

10/10 Excellent

Lawrence

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating for dog but very limited green area to walk dog.
Stayed 1 night in Apr 2024
Response from Marlene on 2024/4/29
Thanks for staying with us.

10/10 Excellent

Mar-Quan

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the view
Stayed 1 night in Apr 2024
Response from Marlene on 2024/4/23
Thanks for visiting with us

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in Apr 2024
Response from Marlene on 2024/4/23
Thank you for staying with us, hope to see you again soon.

10/10 Excellent

Ann

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Marlene on 2024/4/23
Please come stay with us again soon.

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
decent for the price - not bad
Stayed 1 night in Jan 2024
Response from Marlene on 2024/4/23
Please come visit again..

2/10 Terrible

Tiffany, Connelly Springs

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Marlene on 2024/4/23
Hope to see you again.

10/10 Excellent

Suhail, Niles

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything, clean and spacious.
Stayed 1 night in Mar 2024
Response from Marlene on 2024/4/1
Thank you

10/10 Excellent

Brenda

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have been nice to offer free breakfast! Property was nice , room was big and comfortable! Amazing there was dog park
Stayed 2 nights in Mar 2024
Response from Marlene on 2024/3/12
Thanks for your visit

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Marlene on 2024/3/12
Thank you for staying with us.

10/10 Excellent

Brandee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great! Perfect for a night away!
Stayed 1 night in Mar 2024
Response from Marlene on 2024/3/4
Thank you, hope to see you again soon.

10/10 Excellent

Anna

Stayed 1 night in Feb 2024
Response from Marlene on 2024/4/1
Thank you

10/10 Excellent

Layna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and had a full size kitchen with kitchen utensils and cooking supplies!
Stayed 1 night in Feb 2024
Response from Marlene on 2024/2/21
Thanks for staying with us.

10/10 Excellent

Brenda

Stayed 1 night in Feb 2024
Response from Marlene on 2024/2/13
Thanks for the review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE place to stay!
We traveled to Asheville to say goodbye to my grandmother. We only booked for one night and the staff was absolutely amazing and accommodating to our needs. They gave us a very late check out. We ended up rebooking for another night and upon her passing on the second morning, the staff made sure to verbalize their condolences to us. Not to mention the room was amazing, especially for the price. Comfortable bed & pillows, big TV, big fridge, great shower and towels, etc. When we need to stay in Asheville, this is the hotel we will stay out.
Stayed 1 night in Feb 2024
Response from Marlene on 2024/2/9
Thanks for your stay and your kind words, we are again so sorry for your lost.

2/10 Terrible

JIAWEN

Stayed 4 nights in Feb 2024
Response from Marlene on 2024/2/7
Sorry to see your review, please contact me at the hotel would like to know what issues you may have had.

10/10 Excellent

Troy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Marlene on 2024/2/1
Thank you for your stay

2/10 Terrible

David

Stayed 1 night in Jan 2024
Response from Marlene on 2024/1/29
Please feel free to get in touch with me so we can discuss whatever issues you had during your stay.

10/10 Excellent

Amber

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk always available and answered all my questions. Check in was super fast. The room was ready early and very clean. No issues. Even had an indoor pool and hot tub for the kids.
Stayed 1 night in Jan 2024
Response from Marlene on 2024/1/28
So glad you stayed with us, hope you can come back soon.

6/10 Okay

Ben

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The property and staff were fine. However, I was told that I would be charged and early check-in fee of $25. I arrived around 2 pm. I regularly travel for business in this area but will not return to this property due to this fee.
Stayed 1 night in Jan 2024
Response from Marlene on 2024/1/24
Ben thank you for staying with us. Could you please give the hotel a call so we can discuss your situation.

10/10 Excellent

Kelsey

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just outside Asheville Ubers are like $6-$8. We spent a week here and enjoyed every second!
Stayed 8 nights in Dec 2023
Response from Marlene on 2024/1/16
Thanks for staying with us.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Marlene on 2024/1/14
Thank you so much

10/10 Excellent

Deeana

Stayed 3 nights in Jan 2024
Response from Marlene on 2024/1/8
Thank you very much.

8/10 Good

Janis

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was fine. The description said that breakfast was included but it was not. The description also said it was a "downtown" hotel -- not so much. It's only a mile walk to the downtown area but far enough away that not really comfortably walkable late at night. Staff was nice. It was clean. We were there at the peak fall scenery weekend so I think the price was high for what you get -- but, supply and demand!
Stayed 3 nights in Oct 2023
Response from Marlene on 2024/1/8
Thank you very much .

10/10 Excellent

Minh

Stayed 1 night in Dec 2023
Response from Marlene on 2024/1/24
Thank you for staying with us.

2/10 Terrible

Todd

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Marlene on 2024/1/8
Thank you

10/10 Excellent

Cathy, Springfield

Response from Marlene on 2024/1/2
Thanks for staying with us.

10/10 Excellent

Brittney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Marlene on 2024/2/1
Thank you for staying with us.

10/10 Excellent

Kalyan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is pretty close to downtown but away from its busy traffic. All attractions reachable within minutes.
Stayed 4 nights in Oct 2023
Response from Marlene on 2023/12/29
Thanks for staying with us .

10/10 Excellent

Korlan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Marlene on 2023/12/28
Thank you for staying with us.

10/10 Excellent

Pasquale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Marlene on 2023/12/22
Thank you for staying with us, glad you enjoyed your stay.

10/10 Excellent

Eliana

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from marlene on 2023/12/19
Thank you very much, hope to see you again soon.

10/10 Excellent

Angela

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from marlene on 2023/12/14
Thank you very much

6/10 Okay

Elizabeth

Response from Marlene on 2024/2/7
Thanks for your review .

8/10 Good

edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 1 night in Dec 2023
Response from marlene on 2023/12/11
Thank you

10/10 Excellent

Becky

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from marlene on 2023/12/11
Thank you for staying with us.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 5 nights in Nov 2023
Response from marlene on 2023/11/29
Thank you for staying with us.

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from marlene on 2023/11/28
Thank you for staying with us

6/10 Okay

Ashley

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property needs to update their wording on the pet policy. They use the words per occurrence to mean per day. They are other hotels with cheaper pet fees and wider parking spaces. The water pressure is terrible and the bathroom door did not shut all the way or lock. Pest control is needed as my husband killed several Asian Lady Beetles.
Stayed 3 nights in Nov 2023
Response from marlene on 2023/11/28
Thank you for staying with us and always let us know if there is an issue.

2/10 Terrible

John

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont stay here
This place is a dump in a terrible neighborhood and is poorly maintained and extremely noisy. Our room smelled like animal pee. Holes on bedding. Torn up carpeting. Cops lights blinking in the windows through the night.
Stayed 1 night in Nov 2023
Response from marlene on 2023/11/22
I am so very sorry for you experience please feel free to give me a call at the hotel so we can make this right for you .

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from marlene on 2023/11/23
Thank you for staying with us .

10/10 Excellent

Emily, Anchorage

Stayed 1 night in Nov 2023
Response from marlene on 2023/12/11
Thank you for your stay.

8/10 Good

FRANCES

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 1 night in Nov 2023
Response from marlene on 2023/11/19
Thank you for your visit .

10/10 Excellent

Joy

Stayed 1 night in Nov 2023
Response from marlene on 2023/12/11
Hope to see you again soon.

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
We had a great stay!
Stayed 1 night in Nov 2023
Response from Tulsi Patel on 2023/11/15
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Maiya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from marlene on 2023/11/14
Thank you so much.

2/10 Terrible

Will

Stayed 1 night in Nov 2023
Response from marlene on 2023/12/11
Thank you

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from marlene on 2023/11/9
Thank you so much, come again soon.