Terrace/patio
Check availability

Reviews of Luna Arcos Hotel Nature & Spa

4 out of 5
Luna Arcos Hotel Nature & Spa
Lugar de Requeijo, Arcos de Valdevez, Viana do Castelo

Reviews

8.8

Excellent

Rating 10 - Excellent. 48 out of 99 reviews" "
Rating 8 - Good. 45 out of 99 reviews" "
Rating 6 - Okay. 3 out of 99 reviews" "
Rating 4 - Poor. 2 out of 99 reviews" "
Rating 2 - Terrible. 1 out of 99 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Herbert, Woodinville

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 6 nights in Dec 2023
Response from Luna Arcos Hotel Team on 2024/2/26
Dear Herbert,Thank you very much for your review! Your opinion is very important to us!Kind regards,

10/10 Excellent

Carla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 20 nights in Jul 2023

10/10 Excellent

Michelle

Traveled with group
Liked: Amenities
Everyone was super sweet and helpful, very cozy pillows and beds…everything was very clean!
Stayed 20 nights in Jul 2023

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location and property. Helpful staff. Excellent breakfast and restaurant staff. Great dinner. Jacuzzi not working.
Stayed 2 nights in Apr 2023

10/10 Excellent

Candida

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful surrounding views, very clean, staff very friendly. Great breakfast!
Stayed 2 nights in Jul 2022
Response from Luna Arcos Hotel Nature & Wellness**** on 2022/8/8
Dear Mrs. Candida, Your opinion is very important to us! Thank you so much for your review! Kind Regards,

10/10 Excellent

Candida

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thoughtful and efficient staff. Very clean and pleasant rooms.
Stayed 2 nights in Dec 2021

10/10 Excellent

Anibal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just amazing. The space on the rooms, the clean smell, the customer service, the location, you named. 6 stars out of 5. See you next year
Stayed 1 night in Nov 2021
Response from Luna Arcos Hotel Nature & Wellness**** on 2021/11/6
Dear Mr. Anibal, Thank you very much for your kind words! We will be very pleased to receive you again next year! Kind regards,

10/10 Excellent

Osvaldo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Aug 2021
Response from Luna Arcos Hotel Nature & Wellness**** on 2021/9/2
Exmo. Sr. Osvaldo, A sua opinião é muito importante para nós! Muito obrigada pela sua avaliação!

8/10 Good

DARRIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place and good location. I was disapointed with the gym and the hot tub was not hot
Stayed 1 night in Jan 2020
Response from Luna Arcos Hotel Nature & Wellness**** on 2020/2/20
Dear Mr. Darrin, We thank you for your evaluation and also for your comments, that we will have in consideration to improve our service. Kind regards,

4/10 Poor

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
We arrived two hours past the check-in scheduled hour and still had to wait for our attributed room to be finished cleaning up. Disappointed from the beginning, there's no second first impression...
Stayed 2 nights in Aug 2019
Response from Luna Arcos Hotel Nature & Wellness**** on 2019/9/9
Muito obrigada pela preferência! A sua opinião é muito importante para nós! Atentamente,

8/10 Good

Lawrence

Liked: Staff & service, room comfort
Pleasant stay in Arcos
Well located, basically on the river Vez and one can walk across into the center of town. We spent a few nights, having at one point a junior suite, other nights in two twin rooms. Nights were quiet which what we mostly needed. We did not try the wellness center. Breakfast is not special, coffee from a machine and not fresh juice, though fresh fruit is available. The breakfast servers though were very helpful and patient on late arrivals (kudos to "Rosa") . Value was fair and front desk attentive to check-in and out. Only complaints would be weak wifi and in one room the aircon and entry lights didn't work. Parking is always available.
Stayed 2 nights in Jul 2019
Response from Luna Arcos Hotel Nature & Wellness**** on 2019/7/27
Dear Mr. Lawrence, Thank you very much for you evaluation and commnents. We will work every day to improve our service! See you soon!

8/10 Good

Verified traveler

Liked: Cleanliness
Staff that was available were professional. Hard to find staff. Beautiful property in perfect location.
Stayed 3 nights in Jul 2019
Response from Luna Arcos Hotel Nature & Wellness**** on 2019/7/19
Dear Sir/Madam, Thank you for your evaluation! Your opinion is very important to us. Kind regards,

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
The property is situated on the river Bank. Very peaceful and quiet.
Stayed 4 nights in Jun 2019
Response from Luna Arcos Hotel Nature & Wellness**** on 2019/6/9
Muito obrigada pela sua avaliação! A sua opinião é muito importante para nós! Cumprimentos,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2019
Response from Luna Arcos Hotel on 2019/4/30
Muito obrigada pela sua avaliação! A sua opinião é muito importante para nós!

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 1 night in Feb 2019
Response from Luna Arcos Hotel on 2019/4/30
Muito obrigada pela sua avaliação! A sua opinião é muito importante para nós!

8/10 Good

Nelson

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Luna Arcos Hotel Nature & Wellness **** on 2019/2/5
Exmo. Sr. Nelson, Muito obrigada pela sua avaliação! A sua opinião é muito importante para nós! Cumprimentos e até breve,

8/10 Good

Jp, Montreal qc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, had a free upgrade to a junior suit. Beds are a bit too soft to our taste but overall good experience and well located near downtown.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arcos de valdevez is beautiful
Beautiful country clean Brooks and rivers lovely old churches and castle. Lemon orange olive trees abundant.
Stayed 1 night in Apr 2018
Response from Luna Arcos Hotel on 2018/6/4
Dear Sir/Madam, We are very pleased that you have enjoyed our lovely little city .Thank you for the preference and also for the time spent in the evaluation of our Hotel. We hope to have the oportunity to welcome you again!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Convenient to the town
Easy to walk to town over the river bridge. Lots of parking.
Stayed 2 nights in Mar 2018
Response from Luna Arcos Hotel on 2018/6/4
Dear Sir/Madam, Thank you for the preference and also for the time spent in the evaluation of our Hotel. We hope to have the oportunity to welcome you back! Best Regards,

8/10 Good

caroline, aldershot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable
The reception staff had superior English and advised us on tourtesro explore for our painting and photography. This was very helpful. We enjoyed thepool,the sauna and the whirlpool. Breakfast was adequate . The dinner net menu provided many options. We ate a lighmeal but were more than satisfied with the selection. It was convenient to eat atthehotel in the winter.
Stayed 2 nights in Feb 2018

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slice of heaven
Excellent accommodations. Great value. Worked out great for our stay.
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay, wonderful staff
Great facilities, large room. Walking distance to interesting town on river. Reception staff excellent' especially Carla.
Stayed 1 night in Sep 2017

10/10 Excellent

Rui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Luc, Québec

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le lieu, les services et la facilité de stationnement
Stayed 1 night in Jan 2024
Response from Equipa Luna Arcos Hotel on 2024/2/26
Cher Luc,Merci beaucoup pour votre évaluation ! Votre opinion est très important pour nous !Cordialment,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena estancia con cosas a mejorar!
+ Primeramente felicitar al personal de el hotel ya que es lo mejor de este alojamiento. + Estancia correcta pero faltan detalles para el precio que tiene y sus estrellas, por ejemplo en el baño no ponen ningún tipo de artículo más que su jabón embotellado, ni gorros de ducha, ni cepillo de dientes ni nada de nada... - A la habitación también le falta algún detalle, tipo algún espejo más amplio y un poco de vida por que sobre todo el baño se queda muy antiquado... - El spa bien por estar incluido sino no valdría la pena, muchos niños, muchísimo ruido y todo el rato esperando para poder utilizar las instalaciones. - Lo que no nos gustó nada fue la cena.. Nos tocó pagarla a parte ya que hacía muy mal tiempo y no nos quedó otra, en principio el menú aunque caro nos pareció buena opción, la sorpresa fue al llegar.. Estábamos esperando a que los camareros nos sentasen ya que estaban ocupados y de repente aprecio otro con pinta de ser el " jefe" con un poco de malas maneras hizo señales para exigir que nos sentase, más adelante en otra ocasión volvió a regañar a otro camarero por que le pedimos pan, no entendíamos tanto regaño para que finalmente la comida llegase seca, me atrevería a decir que uno de los platos recalentado, la tabla de enchidos de supermercado y hasta el postre reseso.. Un precio excesivo y encima con bebidas aparte, sin opción de poder pedir otra cosa o un solo plato... Nos decepcionó bastante. +++ pero por lo general tubimos una estancia agradable y repetiría
Stayed 1 night in Dec 2023

10/10 Excellent

Carlos

Stayed 1 night in Oct 2023
Response from Equipa Luna Arcos Hotel on 2023/11/10
Exmo. Sr. Carlos,Muito obrigada pela sua avaliação!A sua opinião é muito importante para nós!Até breve,

8/10 Good

Domingas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

bernard

Stayed 5 nights in Apr 2022

10/10 Excellent

Silvana Borges da

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O hotel é muito bem localizado, atendentes atenciosos e muito gentis, tivémos uma estadia maravilhosa. O jantar foi excepcional acompanhado de um delicioso vinho. O café da manhã é ótimo, muitas opções. Show de música a noite no piano bar. Quartos amplos, limpos, camas super confortáveis, a varanda dá uma bela vista da cidade. A ducha é ótima. Pretendemos retornar mais vezes.
Stayed 1 night in Aug 2021
Response from Luna Arcos Hotel Nature & Wellness**** on 2021/9/2
Exma. Sra. Silvana Borges, Muito obrigada pela sua avaliação! A sua opinião é muito importante para nós! Ficamos extremamente satisfeitos em saber que tudo foi do seu agrado!

8/10 Good

Vitor Manuel Ribeiro Dias

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Luna Arcos Hotel Nature & Wellness**** on 2020/2/28
Exmo. Sr. Vitor Dias, Muito obrigada pela sua avaliação! A sua opinião é muito importante para nós! Atentamente,

10/10 Excellent

Pedro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff impecável
Agradeço publicamente o facto de serem atenciosos ao facto de resolverem prontamente um pedido. O quarto que ficamos tinha um problema em que se ouvia um barulho (talvez vento) e prontamente disponibilizaram outro quarto
Stayed 1 night in Feb 2020
Response from Luna Arcos Hotel Nature & Wellness**** on 2020/2/20
Exmo. Sr. Pedro, Muito obrigada por tão simpáticas palavras. Ficamos muito contentes em saber que cumprimos com as suas expectativas. Cumprimentos e até breve,

10/10 Excellent

Tiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Luna Arcos Hotel Natuer & Wellness**** on 2020/2/20
Exmo. Sr. Tiago, Muito obrigada pela sua avaliação. Ficamos muito contentes em saber que cumprimos com as suas expectativas. Cumprimentos e até breve,

8/10 Good

JOAQUIM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FERIAS EM ARCOS DE VALDEVEZ
Bom hotel, com bom ambiente, quartos grandes e muito sossego. Bom spa, com piscina com agua quente, jacuzi ,sauna e banho turco, agradáveis, Bom pequeno almoço e variado. Boa relação preço/qualidade.
Stayed 1 night in Feb 2020
Response from Luna Arcos Hotel Nature & Wellness**** on 2020/2/20
Exmo. Sr. Joaquim, Muito obrigada pela sua avaliação. Ficamos muito contentes em saber que a estadia correspondeu ás suas expectativas. Cumprimentos e até breve,

6/10 Okay

Ana

Traveled with family
Liked: Cleanliness, staff & service
A estadia correu aceitavelmente Optamos por uma Suite Junior. O quarto estava frio á chegada, pois tinha uma janela aberta; consideramos que as paredes e os cortinados estavam bastante degradados para o nível 4 estrelas que estávamos á espera. Consideramos que a staff do Hotel foi excelente na recepção e acompanhamento ; foram prontos e adequados nas solicitações e muito simpáticos. Ou seja, recebem muito bem mas o Hotel necessita de umas obras pois é evidente o desgaste das instalações.
Stayed 1 night in Feb 2020
Response from Luna Arcos Hotel Nature & Wellness**** on 2020/2/20
Exma. Sra. Ana, A sua opinião é muito importante, pelo que agradecemos a partilha da sua opinião acerca da estadia no nosso Hotel. Agradecemos também os comentários que nos deixa, que seguramente contribuirão para a melhoria do serviço por nós prestado. Atentamente,

10/10 Excellent

António

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Luna Arcos Hotel Nature & Wellness**** on 2020/2/20
Estimado Hóspede, A sua opinião é muito importante para nós, pelo que muito agradecemos a sua avaliação. Atentamente,

10/10 Excellent

Fernando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2019
Response from Luna Arcos Hotel Nature & Wellness**** on 2020/1/24
Exmo. Sr. Fernando, Muito obrigada pela sua avaliação. A sua opinião é muito importante para nós!

8/10 Good

Joana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom
Gostei especialmente do pequeno-almoço. Do melhor que já vi!!! Foram muito simpáticos e também nos deixaram carregar o carro eléctrico. Só nos desagradou o facto de termos escolhido especificamente 1 cama de casal e nos terem colocado 2 camas. Podiam ter avisado.... Não gostei e a regra de "quem chega 1°" ou "quem reserva 1°" só faz sentido se os clientes que já não têm direito à cama de casal forem avisados e lhes é dada a possibilidade de cancelar a reserva com a devolução do €. Para todos os efeitos, reservamos 1 quarto com cama de casal e não o tivemos.
Stayed 1 night in Nov 2019
Response from Luna Arcos Hotel Nature & Wellness**** on 2020/1/24
Exma. Sra. Joana, A sua opinião é muito importante para nós, pelo que agradecemos a partilha da sua experiência connosco. Atentamente,

10/10 Excellent

José

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Luna Arcos Hotel on 2019/10/8
Exmo. Sr. José, Muito obrigada pela preferência! A sua opinião é muito importante para nós! Atentamente

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Luna Arcos Hotel on 2019/10/6
Exmo. Sr. António, A sua opinião é muito importante para nós. Muito obrigada pela sua avaliação! Cumprimentos

10/10 Excellent

ANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom!
Ótimo Hotel! Vale a pé a conhecer o norte de Portugal e se hospedar no Luna
Stayed 1 night in Sep 2019
Response from Luna Arcos Hotel Nature & Wellness**** on 2019/10/6
Exma. Sra. Ana, A sua opinião é muito importante para nós! Muito obrigada pela sua avaliação.

10/10 Excellent

Julien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Je recommande à 100% ☺️
Stayed 1 night in Sep 2019
Response from Luna Arcos Hotel Nature & Wellness**** on 2019/10/6
Exmo. Sr. Julien, A sua opinião é muito importante para nós! Obrigada pela sua avaliação. Cumprimentos,

6/10 Okay

Nelson D.

Liked: Cleanliness
La description de la chambre est complètement faussr
Super personnel, super petit déjeuner, tout était nickel... Mais le choix de cet hôtel c'est fait sur une description erroné des options de la salle de bain.... Volontaire ? De la part d'abritel certainement... L'hôtel était prêt à annulé la réservation sans frais, aucune réponse de la part d'abritel.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
No geral,bom.
O hotel é bom,serviço bom,localização muito boa Falta piscina exterior.
Stayed 2 nights in Sep 2019
Response from Luna Arcos Hotel Nature & Wellness**** on 2019/9/10
Muito obrigada pela preferência! A sua opinião é muito importante para nós! Atentamente,

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 11 nights in Aug 2019
Response from Luna Arcos Hotel Nature & Wellness**** on 2019/9/9
Muito obrigada pela preferência! A sua opinião é muito importante para nós! Atentamente,

8/10 Good

joao jose primo

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2019
Response from Luna Arcos Hotel Nature & Wellness**** on 2019/9/9
Muito obrigada pela preferência! A sua opinião é muito importante para nós! Atentamente,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Très bon hôtel avec un personnel très accueillant.
Stayed 6 nights in Aug 2019
Response from Luna Arcos Hote Nature & Wellness**** on 2019/9/10
Muito obrigada pela preferência! A sua opinião é muito importante para nós! Atentamente,

10/10 Excellent

Paula Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelência dos colaboradores
Que posso dizer... Hotel onde tudo é bom e onde as pessoas fazem a diferença tornando a experiência inesquecível.
Stayed 2 nights in Jul 2019
Response from Luna Arcos Hotel Nature & Wellness**** on 2019/7/27
Exma. Sra. Paula Cristina, Muito obrigada por tão simpáticas palavras! Esperamos poder voltar a recebê-la numa breve oportunidade! Atentamente,

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Luna Arcos Hotel Nature & Wellness**** on 2019/7/9
Muito obrigada pela sua avaliação! A sua opinião é muito importante para nós! Atentamente,

8/10 Good

Lykke Engholm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Spacious and bright. Friendly staff
Stayed 1 night in Jun 2019
Response from Luna Arcos Hotel Nature & Wellness**** on 2019/7/9
Muito obrigada pela sua avaliação! A sua opinião é muito importante para nós! Atentamente,

10/10 Excellent

António

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quarto muito limpo, espaçoso e cama confortável. O acesso Wi-Fi no quarto é razoável,mas um pouco complicado de efectuar o registo.
Stayed 1 night in Jun 2019
Response from Luna Arcos Hotel Nature & Wellness**** on 2019/7/2
Exmo. Sr. António, Muito obrigada pela sua avaliação! A sua opinião é muito importante para nós! Atentamente,