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Reviews of Hotel Rotes Kreuz

2.5 out of 5
Hotel Rotes Kreuz
Hafenstrasse 3, Arbon, Schweiz

Reviews

7.4

Good

Rating 10 - Excellent. 21 out of 114 reviews" "
Rating 8 - Good. 53 out of 114 reviews" "
Rating 6 - Okay. 29 out of 114 reviews" "
Rating 4 - Poor. 6 out of 114 reviews" "
Rating 2 - Terrible. 5 out of 114 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

julia

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

2/10 Terrible

Karen

Liked: Cleanliness
Disliked: Room comfort
Horrible! The church next door rang bells every 30 minutes! Very, very loud! Food is restaurant expensive, very over priced!
Stayed 1 night in Jun 2023

2/10 Terrible

john

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Dieter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very basic, but clean. Room has no shower and toilet, you share those facilities with other guests on the floor !
Stayed 1 night in Apr 2023

8/10 Good

Kim

Liked: Cleanliness, staff & service, room comfort
Excellent location
Excellent location. Room was spacious, bathroom was clean and adequate but the shower was rather small, but expected as photos had shown. . Breakfast was excellent and the highlight was the lovely friendly lady that served breakfast.
Stayed 1 night in Sep 2022

8/10 Good

Peter

Liked: Cleanliness, staff & service
Acceptable pitstop at a reasonable price
It's Switzerland and affordable so the hostelly vibe is not unexpected. A bit tatty but serves the purpose. Staff are amazing and mostly speak perfect English. The ones who don't were patient with my poor understand of German! I didn't eat at night but the beer garden is nice. Breakfast was OK. Good secure bicycle storage. The town is OK and the lake is pretty.
Stayed 1 night in Sep 2021

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Apartment but really a huge dorm room
We were disappointed with our room. We booked an apartment for 3 adults. To us that implied some sort of kitchen. There was not. We were also over charged in the restaurant but realized the conversion price issue too late. Breakfast was only so so. No eggs but lots of coffee.
Stayed 1 night in Sep 2019

2/10 Terrible

Hamid

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2019

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem.
Riding our bikes up the Rein this was a gem to find. Looked after our bikes, the host was fantastic and the room was great.
Stayed 1 night in May 2019

6/10 Okay

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Staff
We stayed for 2 nights while visiting for a family reunion. The hotel is very basic but had everything we needed. The best thing about this property is the staff!! From check in to departure, everyone was outstanding. This property has a lovely outdoor eating area that serves good food and drink.The staff was so attentive to our large group, even readily engaging the kids. Best of all was Doris, the wonderful woman who served us breakfast each morning. It was like having a Mom looking after us. She made sure we were well fed especially on our departure day and even had our coffee preferences memorized by the second day. She was so kind, always smiling and so warm and friendly. We would stay again, just for Doris!! A wonderful stay.
Stayed 2 nights in Sep 2018

10/10 Excellent

Andrea, Blackpool, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff, all talked in English. Went out of the way to help me. Hotel very clean, very comfortable. Will be back next year.
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Hotel near train station with nice restaurant
Everything was great except for the insect that enters the room at night when you open the window. They don't do housekeeping daily but they do replace the towels. Overall a great stay as the area is so nice and there s a great playground next door.
Stayed 3 nights in Jun 2018
Response from Hotel Rotes Kreuz on 2018/7/19
Dear Guest Thank you for your feedback! This is our key to success and helps us to improve our service. We are more than happy to hear that you enjoyed your stay at our hotel. If there is anything we could do to make your next stay even more comfortable, please let us know. Best regards

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Despite a festival going on, a great stay
It was a Classics festival weekend and despite being so busy, they made time for me, and service in the restaurant was excellent Only downside with shared bathroom and w.c. was the shower was on the floor below, not a great problem
Response from Hotel Rotes Kreuz on 2018/7/1
Lieber Thomas Wir danken für das positive Feedback und freuen uns Sie wieder willkommen heissen zu dürfen.

4/10 Poor

Ursula

Disliked: Staff & service
Hotel zentral am See
Das Personal ist komplett überfordert und nicht ausgebildet,gilt auch für den Geschäftsführer, kein Umgang mit Kunden. Keine Reception,macht die Bedienung hat aber keine Ahnung vom Job .gibt einfach den Schlüssel ab. Der Fön war defekt.statt mir einen neuen zu geben, bekam ich die Antwort na und kann ich Zaubern.und geht mich nichts an.der Chef dann gab noch zu antwort: sicher? Man muss halt den Schalter betätigen. Er musste dann feststellen im Zimmer dass es gar keinen hat. Einfach unmöglich der Umgang im Hotel.
Stayed 1 night in Sep 2023

8/10 Good

Thomas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wir konnten Fahrrad und Gepäck vor den offiziellen Checkin-Zeiten unterstellen; Checkin selbst erst pünktlich zur vorgesehenen Zeit. Das Zimmer lag direkt neben dem Abluft-Kamin der Küche, also recht laut während die Küche in Betrieb war
Stayed 1 night in Aug 2023

6/10 Okay

Adelheid

Liked: Cleanliness, staff & service
Très bel emplacement. Nous avons adoré le restaurant sur place, par contre nous n'étions pas satisfait de la chambre. Les matelas pas confortables du tout, la salle de bain était dangereuse (rideau de douche trop long).
Stayed 6 nights in Jul 2023

8/10 Good

Petra

Liked: Cleanliness, staff & service
Die Unterkunft usw waren gut. Der verantwortliche MA, bei dem wir eincheckten, war sehr unfreundlich u grossmäulig. Ich hatte 3 Tage vor Ankunft einen Tag unseres Aufenthaltes telefonisch im Hotel gecancelt. Dieser MA akzeptierte es nicht- ich hätte es über ebookers machen müssen! Auf die Frage, weshalb er nicht angerufen u auf den AB gesprochen habe, sagte er mehrmals, das sei nicht sein Job. Das hat mich sehr geärgert!! freundliche Grüsse P. Scharnofske
Stayed 3 nights in Aug 2023

6/10 Okay

Dora

Liked: Staff & service
Disliked: Room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal ist sehr freundlich.
Stayed 2 nights in Jul 2023

10/10 Excellent

Yvonne

Stayed 1 night in Jul 2023

10/10 Excellent

Maik

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Ralf

Liked: Staff & service, property conditions & facilities
Wir waren nur eine Nacht, es war gut
Stayed 1 night in Jul 2023

8/10 Good

Torben

Stayed 1 night in Apr 2023

4/10 Poor

BAETTIG

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Malgorzata

Stayed 1 night in Aug 2022

6/10 Okay

Stefan

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2022

6/10 Okay

Sigrid

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Schöner Blick auf den Bodensee. Freundliches und hilfsbereites Personal Leider war die Zimmereinrichtung recht schlicht. Die Betten waren für meinen Rücken ungeeignet (zu weich).
Stayed 1 night in Jul 2022

10/10 Excellent

MARIE CLAIRE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel accueillant
Hôtel agréable et accueil super sympathique. Bon restaurant avec vue sur le lac.
Stayed 1 night in Jul 2022

8/10 Good

Angelika

Stayed 1 night in Jul 2022

10/10 Excellent

Gianfranco

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stabile vecchio ma pulito con terrazza splendida in riva al lago…
Stayed 1 night in Jun 2022

6/10 Okay

Daniel

Traveled with partner
Disliked: Amenities, property conditions & facilities
die Zimmereinrichtung ist nicht 'einfach' (das wäre ok), sondern unbrauchbar: viel zu kleines Lavabo, kein Zahn-/Trinkglas. Laut (Strasse/Kirchenglocken jede Viertelstunde - legalisiert kirchliche Nachtruhestörung). Frühstück Buffet eher spärlich. Personal freundliche.
Stayed 1 night in Jun 2022

4/10 Poor

Andreas

Business traveler
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Nette Menschen, gutes Frühstück
Sehr angenehmes Frühstück, nettes Personal, schöne Sitzgelegenheiten draußen
Stayed 1 night in May 2022

8/10 Good

Susanne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

8/10 Good

Eva

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Urs

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir waren rundum zufrieden und können das Hotel Rotes Kreuz nur weiter empfehlen! Was sicher einen grossen Teil dem Service Personal zu verdanken ist! Ruhig und an einer hervorragenden Umgebung! Vielen Dank!
Stayed 2 nights in Apr 2022

6/10 Okay

Gregor

Business traveler
Liked: Staff & service
Disliked: Room comfort
Stayed 3 nights in Apr 2022

6/10 Okay

Christa

Liked: Cleanliness
Eine einfache, saubere Unterkunft.
Stayed 1 night in Sep 2021

8/10 Good

Manfred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolle Lage, sehr freundliche Mitarbeiter.
Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Das Hotel wird mit viel Liebe gepflegt. Jedoch sollte die Gemeinschaftstoilette besser gereinigt werden. Die Wandplatten waren stark verkalkt. Im Restaurant sollte die Maskenpflicht beim Personal konsequenter umgesetzt werden.
Stayed 2 nights in Aug 2021

10/10 Excellent

Didier

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

8/10 Good

Hans-Peter

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2021

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
Die Lage des Hotel ist vorzüglich direkt am See. Das Zimmer war geräumig und sauber. Einrichtung zweckmässig. Zwei eher negative Punkte: Sanitäranlagen sehr einfach, Frühstück Buffet eher minimalistisch. Prei/Leistung ok 👍
Stayed 3 nights in Jun 2021

6/10 Okay

Fabienne

Liked: Cleanliness
Stayed 1 night in Jun 2021