Is Raphael Suites pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Raphael Suites?

Check-in start time: 4:00 PM; Check-in end time: midnight.

Where is Raphael Suites located?

Located in Old Town, this apartment building is steps from Rubens House, Antwerp City Theatre, and Paleis op de Meir. Meir and Bird Market are also within 5 minutes. Antwerp (ZWE-Antwerp Central Train Station) is 12 minutes by foot and Antwerp Central Station is 12 minutes.

Raphael Suites Reviews, Deals & Photos 2025

8/10 Good

Matthew

2025/7/12

Property had its challenges with maintenance and missing tv remotes. Lovely space in great location otherwise with easy check in.

Stayed 1 night in Jun 2025

8/10 Good

Verified traveler

2023/9/18

Liked: Cleanliness, room comfort, communication

Great city break

4 days in Antwerp. Apartment was very well situated for all the main historical sights

Stayed 4 nights in Sep 2023

4/10 Poor

Julie

2025/3/31

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities, communication

They obviously deceive people by saying they have tv….you can’t have tv without a remote… which is non existent. You chat with them and they have you looking around for 20 minutes knowing full well that there IS NO REMOTE AND NO ON/OFF button on tv. They tell you technical department is unavailable, you check again in AM and told no word back yet. This is FRAUD plain and simple. You get 1 salad plate, 1 dinner plate and bowl. 1 each small and lg cup and same glasses. No napkins, tissue or paper towels. Hole in deck floor with gross table and chairs and cigarettes all over roof. AVOID!!!!! They appear to me to pull the same scam on every guest as far as tv…probably don’t want to pay for it and they know that’s a filter item in search. Never recommend. As a flight attendant I will spread the word!

Stayed 2 nights in Mar 2025

10/10 Excellent

Joris

2025/4/17

Liked: Cleanliness, property conditions & facilities, communication

Top plek op een top locatie

Stayed 2 nights in Mar 2025

4/10 Poor

Gregory

2025/4/13

Disliked: Cleanliness, amenities, property conditions & facilities, communication

Dumb Flats was difficult all around. Photos are misleading and this is not a 2 bedroom as advertised. The instructions for the "Black GOKI keypad" are not for the black keypad clearly labeled "GOKI," but for the small keypad that is not labeled GOKI. Even with the right keypads, the codes sent did not work, and the attitude of the help center was that we were doing it wrong... we had to send video proving that we were doing it correctly and the codes did not work, and send video again when the new codes they sent also did not work. Floors were not clean on arrival; spills and uncleaned goo on walls in kitchen and toilet cabinet. Broken furniture (chair by entry door), half of lighting did not work, no remotes could be found for the TVs, broken inside pull for toilet cabinet, missing an entire door to close off kitchen from bath area. Soap dispenser missing from shower and hole in wall where it was pulled off; hole in toilet cabinet wall where toilet roll holder torn off; large hole in bath ceiling half-covered with tape and paper. Multiple loose cabinet pulls. No kitchen towels and no drying rack (important given there is no dishwasher). Espresso machine with no pods and no instructions. No extra blankets and cold in apartment, and heat could not be adjusted at all. Automatic lighting for stairs does not come on until after you trip on the stairs. It is a good location, and not on dumb flats that there is construction across the street that starts at 0500.

Stayed 3 nights in Mar 2025

10/10 Excellent

Arjan

2025/3/25

Liked: Cleanliness, property conditions & facilities, communication

Great apartment, super easy check in and out!

Stayed 3 nights in Feb 2025

8/10 Good

Maarten

2025/3/21

Liked: Cleanliness, amenities, property conditions & facilities, communication

It’s a great appartment, with a ajoining bathroom!

Stayed 2 nights in Mar 2025

2/10 Terrible

Torbjørn

2025/3/3

Disliked: Room comfort, communication

Bad accommodation, but nice location

Nice location , but standard of flat was not as expected . The refrigerator was broken , cooking fan not working so it was not possible to steak meet or store any food . Tv was not working (no remote control) But the worst thing was the heating fan not working . The temperature inside the flat was low and we were freezing . All contact with smart flat did not help us . They where waiting for feedback from technical team . I regret ordering this apartments and the issue with tv and refrigerator has been reported by former customers as well and should have been fixed ahead of Your stay . The temperature in flat should have been fixed ,especially at this time of year with outside temperature of 6-8 degrees celcius .

Stayed 4 nights in Feb 2025

6/10 Okay

Petra

2025/2/25

Liked: Cleanliness, property conditions & facilities

Disliked: Amenities, communication

I Made reservations for a suite with two bedrooms but i got two separate bedrooms on different Floors. The floors where on two and three and there was no elevator, for our Age this was a big Climb. It took along Time to get Connected with the helpdesk and they did not solved the problem. The appartements are clean and nice, but i missed the reception and elevator / vending machine for coffee or breakfast. Very nice was situation; middle of Antwerp

Stayed 1 night in Feb 2025

10/10 Excellent

Bart

2025/2/2

Liked: Cleanliness, property conditions & facilities, communication

Fijne plek midden in het centrum

Stayed 1 night in Feb 2025

4/10 Poor

Ornella

2025/1/31

Disliked: Cleanliness, room comfort, communication

Terrible experience

My stay at raphael suites has been extremely disappointing. For the past times that I have been there, the place is only going from worse to worse. You can tell they don't care about the details anymore. The suites have many broken elements, and new bad surprises each day and this would be ok if they would fix things but they don't. It really feels like they don't care at all anymore and it made the experience so uncomfortable. There was no heating at first (while freezing outside), then there was no light in the bathroom, then there were other people having access to the code and then for 3 days there's a light that didnt turn off which meant that I couldn't sleep. I can't believe a place like this can still have so many issues and such a bad service. Extremely dissapointing.

Stayed 11 nights in Jan 2025

8/10 Good

Johanne

2025/1/6

Liked: Cleanliness, amenities, property conditions & facilities, communication

Très bien situé, près des marchés de Noël et boutiques. Plusieurs options de restauration. Appartement très comfortable mais plusieurs lumières ne fonctionnaient pas donc l’éclairage de l’appartement plutôt sombre, surtout lorsqu’il pleut. Très propre, parfait pour trois ou quatre personnes. Communication avec locateur facile.

Stayed 2 nights in Jan 2025

8/10 Good

Anthony

2024/12/22

Liked: Cleanliness, room comfort, communication

Beautiful apartment but bathroom needs attention

The apartment is beautifully decorated, comfortable beds and spacious with wine glasses and a kitchenette. But, there was a leak coming from the upstairs apartment. Not just a bit of a leak but a flood that filled a pan. As we were only there one night we had enough towels to mop it all up. This has been mentioned in previous reviews so needs to be looked at immediately. Also the bathroom door was completely missing on one side. My son refused to shower with the family able to see him! Shame because the bathroom is really beautiful and the shower was good. The room was hot and the air con didn’t seem to work. A lot of lights are out especially the main one. It was a very good price for a lovely room but people shouldn’t be staying there till these issues are fixed. However, we found it all very funny and had a good stay because we were on holiday.

Stayed 1 night in Dec 2024

6/10 Okay

Maud

2024/12/15

Liked: Cleanliness, amenities

Disliked: Property conditions & facilities

Het verblijf was mooi. Wel kregen wij een lekkage wat het in het algemeen wat minder heeft gemaakt.

Stayed 2 nights in Dec 2024

4/10 Poor

Jill

2024/12/14

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities, communication

The property looks nice in photos but did not function well. Every other item was broken or not functional in the apartment. We had to use a flashlight to illuminate the toilet area because the light was burnt out. There was no wifi signal on the third floor. When I contacted Smartflats they filed a ticket and because they are a long-distance property manager did not do anything about it. I will not be staying with Smartflats again.

Stayed 2 nights in Dec 2024

8/10 Good

Alexandra

2024/11/3

Liked: Amenities, communication

Sehr schöne, große Altbauwohnung mit hohen Decken und Designmöbeln. Einstmals hochwertig ausgestattet, könnte sie dringend eine Renovierung gebrauchen. Die Toilettentür z.B. kann man mangels Klinke nicht schließen, der Halter für das Duschgel ist abgefallen, Flecken auf dem Teppich etc. Die Straße vor dem Haus ist momentan aufgerissen, weshalb es auch morgens sehr laut war. Aber das ist ja nur temporär. Sonst ein gutes Viertel. Wir haben uns trotz der Mängel wohl gefühlt.

Stayed 2 nights in Oct 2024

10/10 Excellent

Steve

2024/9/22

Liked: Cleanliness, property conditions & facilities, communication

a lovely, quirky place within walking distance of lots of cafes.

Stayed 2 nights in Sep 2024

10/10 Excellent

Jara

2024/8/17

Liked: Cleanliness, amenities, property conditions & facilities, communication

Hele nette accommodatie, wel 3 trappen op voordat je bij kamer bent. Accommodatie ligt midden in stad, alles op loop afstand. Kamer is erg mooi en netjes.

Stayed 2 nights in Aug 2024

10/10 Excellent

Gabriela

2024/4/25

Liked: Cleanliness, room comfort, communication

Excellent place to stay

Very nice property, very clean and organized. It is in a very good location, close to commercial and historical sites. A lot of things to do and places to eat nearby. We had a little confusion with the entry code, but could sort it out with the help of the property management and they immediately took care of it.

Stayed 1 night in Apr 2024

4/10 Poor

Jean-Bernard

2024/1/2

Liked: Cleanliness

Disliked: Room comfort, communication

Très décevant

Beaucoup de petits problèmes : douche glissànte, aucune notice pour régler le chauffage ni la télévision, un incroyable sous-équipement de la kitchenette (seulement 2 assiettes et 2 verrres à eau par exemple, pas de grille-pain). Et une communication de pure forme en l'absence de contact sur place. Navrant pour une location bien située et à la décoration soignée (malgré un chariot de linge sale stationné en permanence dans l'entrée !!).

Stayed 4 nights in Dec 2023

8/10 Good

Jake

2023/10/3

Liked: Cleanliness, amenities

The apartment was beautiful and spacious. Borh beds were comfortable. The batheoom was amazing with the tub and shower working beautifully. AC and heat were localized and very good. The communication with the service was poor when we had problems, and the technician sent out to fix the problems did not fully fix one of them. The wifi was down the whole time, and we only found the router while checking out. There were lights that wouldnt turn on in all of the rooms. All in all, great property, but it needs some better upkeep and service.

Stayed 3 nights in Sep 2023

6/10 Okay

Frazer

2023/9/21

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Communication

Wow what an excellent offering in the heart of town. Let down by communication which was only available online, all queries basically went unanswered. Be aware old building with very steep staircases, no lift.

Stayed 2 nights in Sep 2023

2/10 Terrible

Maura

2023/9/10

Disliked: Communication

Never got entry code; had to book elsewhere

No response to phone calls or messaging when we did not get the entry code to the apartment. Hotels.com personnel in Europe not helpful. Found another hotel, excellent and yet less expensive (Hotel Riga) in Antwerp.

Stayed 2 nights in Aug 2023

2/10 Terrible

Ruth

2023/9/10

Liked: Cleanliness

Disliked: Room comfort, communication

Terrible communication

It is a lovely property in a good location but our experience staying there was extremely disappointing. Issues with luggage storage, poor communication, broken air conditioning and WiFi that didn't work with no solutions from the staff despite multiple conversations with them. Bed was also hard and the pillows not very supportive, leaving us in pain in the morning.

Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveler

2023/6/13

Disliked: Communication

Reserva cancelada a última hora

A la hora de llegada, nos informan por correo electrónico que por problemas técnicos no podrán atendernos y que nos mueven a un apartamento en otro lugar, lo cual para nosotros era inaceptable pues precisamente reservamos por esa localización. Dado que no es un hotel, no hay recepción y no se puede hablar con nadie por lo que no pudimos resolver el problema y debimos reservar otro hotel cerca de urgencia para esa noche y resorber con hoteles.com todo el problema.

Stayed 3 nights in Jun 2023

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