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"The breakfast are very good The rooms are cleans and the staff in the front desk are very kind"

"Excelente! Servicio, amabilidad y seguridad ... 100% recomendado y la ubicación céntrica, cerca de todo caminando"

"Housekeeping did not assure soap dispensers were full. Highway noise was high."

"Heiss Hotel is beautiful hotel located in a quieter part of El Poblado but within walking distance of great restaurants and parks. The Hotel itself has a coffee shop, 2 restaurants, a rooftop bar, spa, health bar and a palates/yoga studio. Rooms are clean and staff is extremely friendly and help full. I would highly recommend this hotel to any of my friends and family. "

"Very nice"

"Room was spotless"

"Great experience "

"No doors provided for the bathroom sink and shower areas. Shower wall was see through. "

"Avoid avoid avoid !!! The staff are not to be trusted. Having had 5 emails from the hotel, and having replied 5 times, and despite 6 attempts to phone them on the number they provided, they stranded us at the airport. It turns out they don’t monitor their emails or even answer the number provided. Instead of trying to resolve the matter they tried to make it our fault, and when that didn’t work, they blamed Hotels.com !! Zero attempt to apologise or accept responsibility despite the emails being from them and the phone number being provided by them. The desk staff just stood there and lied and lied. One doesn’t need deceitful hotel staff when travelling, one needs staff one can trust and rely on. So best advice from me - Avoid avoid avoid !!!!"