The first night was really bad it’s so hot inside the room because we are in the -1 level so it didn’t have window to open. Even their staff said he felt the heat when we first opened the door. He brought us a buckets of ice but they don’t have fans. They confirmed the AC was broken. All of us were so hot and can’t sleep well. Then I’ve talked to them about it, they mentioned they are fully booked and one of the room will be available after the guests checkout out. I told them to text or email me so I can’t come back to pack my stuff to move to another room. I didn’t get any updates for the whole day. When we went back to the hotel after our activities, they told me they packed and moved my stuff to the new room. WHAT?? I was so shocked to hear that. I told them it’s not ok to touch our personal items. They were very apologetic. They tried to resolve it by refund some of the hotel fees. Staff were very nice. However, packing my stuff was a big no no.
We went back to the hotel around 1pm to rest a bit because it was raining so hard. Then we heard all kinds of remodeling noise. Drilling, pounding,etc. it doesn’t bother me much cos I didn’t nap but my husband said it’s too noisy. They also won’t serve lunch or dinner.
Breakfast was really good. Staff also helped to book a van for the ride to the airport. The beds were comfy.
This hotel may earn the last spot on my 4 stars hotel preference list.