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Reviews of SureStay Hotel by Best Western Heritage Walk

2 out of 5
SureStay Hotel by Best Western Heritage Walk
Jallianwala Bagh, Near Golden Temple, Amritsar, Punjab

Reviews

8.6

Excellent

Rating 10 - Excellent. 12 out of 20 reviews" "
Rating 8 - Good. 6 out of 20 reviews" "
Rating 6 - Okay. 0 out of 20 reviews" "
Rating 4 - Poor. 0 out of 20 reviews" "
Rating 2 - Terrible. 2 out of 20 reviews" "

9.4/10

Cleanliness

8.4/10

Staff & service

10/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kumaravel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unexpectedly good property and courteous staff
Stayed 1 night in Mar 2024
Response from GM on 2024/3/29
Thank you For your valuable feedback. Please visit againRegards General Manager

8/10 Good

BEVERLEY, Carrara, Gold Coast.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Impressive standard room i rented but banging noise one of the 2 nights coming from somewhere outside perhaps?, kept me awake 1am to 3am. Otherwise room was well set-up.. smaller than I'm used to but cost of rental was in line. Dialled for in-room meals., very convenient... All in all most enjoyable.
Stayed 2 nights in Feb 2024
Response from Daljeet Singh on 2024/3/6
Dear GuestWe hope you had a wonderful stay ! Thank you for choosing Surestay Heritage Walk . We appreciate your patronage and look forward to welcoming you again.

10/10 Excellent

Inderbeer

Traveled with partner
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Daljeet singh on 2024/2/17
Dear GuestThank you for Rating us hope you enjoy your stay your feedback is valuable for us

10/10 Excellent

KEVIN

Liked: Staff & service, property conditions & facilities, room comfort
Perfect Location
Perfect location for multiple visits day and night to the Golden Temple. Located in a pedestrian area so no traffic noise. Spotlessly clean and helpful staff. Would happily stay again if ever we are in Amritsar.
Stayed 3 nights in Nov 2023
Response from General Manager on 2023/11/16
Dear Guest Thank you for your review & feed back. we will mantain this Level In futre as well

10/10 Excellent

sagar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to golden temple. About 7-8 mins walk from Parking. Good location. Lot of food places around.
Stayed 1 night in Nov 2023
Response from FOM on 2023/11/16
Dear Guest Thank you For review and Feedback

8/10 Good

TALVINDER

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is perfect and staff very helpful. Drop off and pick up from hotel not very good.
Stayed 1 night in Oct 2023
Response from FOM on 2023/11/16
Dear Guest Thank you for your Feedback but we plaace Bell boys for helpout in luggage

10/10 Excellent

Bitnam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay. Ideal location for Harmandir Sahib primarily and all other amenities. Had a great experience and staff were helpful and polite. Will definitely book a stay here in future.
Stayed 2 nights in Oct 2023
Response from GM on 2023/11/9
Dear Guest.Greetings of the day!Thank you for completing the survey regarding your recent stay at our property.We thank you for your valuable feedback & very thank you for motivated our staff.your motivation to staff give us boost up to do much more good in future .If I can be of assistance in the future, please don't hesitate to contact me at 9115412333.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Hope to see you soon on your next visit .Thanks & RegardsDALJEET SINGHGENERAL MANAGER

10/10 Excellent

Sapna

Liked: Cleanliness, staff & service, property conditions & facilities
Clean . Very helpful staff.
Stayed 2 nights in Sep 2023
Response from GENERAL MANAGER on 2023/10/19
Dear guest. Thank you for your feedback and for choosing our hotel. We value your feedback and we looking forward to having you again as a guest in our hotel. Regards Management surestay heritage walk.

10/10 Excellent

adithya

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the golden temple!
Stayed 1 night in May 2023
Response from General manager on 2023/6/27
Thank you for your outstanding rating! We appreciate your support.

8/10 Good

Divay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice experience
Stayed 2 nights in Apr 2023
Response from RAKESH TALWAR on 2023/5/4
Dear guest. Thank you for your feedback and for choosing our hotel. We value your feedback and We looking forward to having you again as a guest in our hotel. Regards management Surestay heritage walk

10/10 Excellent

Rupinder

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing clean Property with amenities and a great staff taking care of it. Gem of a Place.
Stayed 1 night in Feb 2023
Response from rakesh talwar on 2023/4/27
Dear guest. Thank you for your feedback and for choosing our hotel. We value your feedback and We looking forward to having you again as a guest in our hotel. Regards management Surestay heritage walk

10/10 Excellent

Maninder

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and tidy place. I stayed here with my family while visiting Hariminder Sahib on my vacation from Canada. Staff was great. Room service was good and location is great. Definitely will recommend this to everyone
Stayed 1 night in Feb 2023
Response from RAKESH TALWAR on 2023/10/19
Dear guest. Thank you for your feedback and for choosing our hotel. We value your feedback and we looking forward to having you again as a guest in our hotel. Regards Management surestay heritage walk.

2/10 Terrible

Manpreet

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stay clear
Horrible stay. Outside food is not allowed which they do not write on the profile. WiFi is so slow that you can't even do a zoom call. Management doesn't give a damn. Lots of better properties around such as Fairfield, hyatt, radisson etc.
Stayed 6 nights in Nov 2022

8/10 Good

Harshal

Liked: Cleanliness, property conditions & facilities, room comfort
Worth stay at Surestay
This property is at a walking distance to golden temple and just besides of Jallianwala Baug. sufficient room size and close to good old restaurants and market. If you are planning to stay at this property then dont forget to have food at Kesar dhaba and Bhai kulwant kulchewale, delicious food.
Stayed 2 nights in Jan 2022
Response from GM on 2022/1/15
Dear Guest. Thank you for your Feedback and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Regards Management Surestay Heritage Walk