門廊
查看供應情況

沃茲沃斯飯店 的評分

4 out of 5
沃茲沃斯飯店
Stock Lane, Grasmere, Ambleside, England

評論

8.6

有夠讚

10 分，有夠讚；582 則評論中有 298 則" "
8 分，不錯哦；582 則評論中有 196 則" "
6 分，一般般；582 則評論中有 49 則" "
4 分，不太好；582 則評論中有 32 則" "
2 分，很糟糕；582 則評論中有 7 則" "

9.0/10

整潔度

9.0/10

員工素質

8.6/10

設施服務

8.2/10

住宿環境和硬體

8.4/10

環保程度

評論

8/10 不錯哦

So Chai

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very good !
於 2024 年 3 月住了 1 晚
Guest Experience 於 2024年3月6日回覆
Thank you for your feedback. We would love to welcome you back.

10/10 有夠讚

Yuk lin

於 2023 年 8 月住了 2 晚
Guest Experience 於 2023年9月28日回覆
Thank you for your rating. See you again.

8/10 不錯哦

Debbie

情侶出遊
喜歡：整潔度、員工素質和設施服務
Great location in the heart of Grasmere. Easy parking. Good breakfast. Lovely new bathroom. The room itself and the restaurant and reception areas could do with a bit of an update which would make it fabulous. Maybe removing some carpets and having wooden floors would help.
於 2024 年 5 月住了 1 晚
Guest Experience 於 2024年5月8日回覆
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us. Your comments will be passed on the team, both positive and constructive. We look forward to seeing you again soon.

8/10 不錯哦

Andrew

喜歡：整潔度和員工素質
V good location
於 2024 年 3 月住了 2 晚
Guest Experience 於 2024年4月8日回覆
Thank you for your feedback. We would love to see you again soon.

10/10 有夠讚

Kathleen

於 2024 年 2 月住了 1 晚
Guest Experience 於 2024年3月6日回覆
Thank you for your rating. We would love to see you again.

10/10 有夠讚

Kenneth

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 2 晚
Guest Experience 於 2024年3月6日回覆
Thank you for your rating. We hope to see you again soon.

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和客房舒適度
80th treat
Enjoyed our short stay very much. Unfortunately the spa area was not in use so couldn’t give five stars 🌟
於 2024 年 2 月住了 2 晚
Guest Experience 於 2024年2月8日回覆
Thank you for your feedback. It is greatly appreciated. We hope to welcome you back.

8/10 不錯哦

Lee

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
New Year Weekend.
Generally a lovely weekend, and felt homely and welcoming with staff. Weekend stop during New Year weekend. Some aspects of the fixtures and fitting did look a little tired, but overall enjoyable
於 2023 年 12 月住了 3 晚
Guest Experience 於 2024年1月16日回覆
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us. Your comments will be passed on the team, both positive and constructive. We look forward to seeing you again soon.

10/10 有夠讚

Jean and Rob

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Guest Experience 於 2024年1月16日回覆
Thank you for your rating. We hope to see you again soon.

8/10 不錯哦

Rob

情侶出遊
喜歡：整潔度和設施服務
Fantastic location, our room was in the corridor to the rear of the property next lo the rear entrance which was a little noisy. Reasonable food and facilities, just felt a little dated in places, and not sure we’d give it 4 stars. That’s said we enjoyed our stay and none of the above spoiled our weekend.
Guest Experience 於 2024年3月6日回覆
Thank you for taking the time to share your feedback. All feedback is welcome, both positive and constructive. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

10/10 有夠讚

Daniel

於 2023 年 11 月住了 1 晚
Guest Experience 於 2024年1月16日回覆
Thank you for your rating. We hope to see you again soon.

10/10 有夠讚

John

喜歡：整潔度
於 2023 年 11 月住了 2 晚
Guest Experience 於 2023年11月29日回覆
Thank you for your rating. See you again soon.

10/10 有夠讚

Peter

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 2 晚
Guest Experience 於 2023年11月29日回覆
Thank you for taking the time to rate us.

10/10 有夠讚

Suzanne

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Lovely friendly staff. Food was excellent, and the staff were very helpful with dietary requirements.
於 2023 年 10 月住了 4 晚
Guest Experience 於 2023年11月1日回覆
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

10/10 有夠讚

David

喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Guest Experience 於 2023年10月16日回覆
Thank you for your rating. See you again soon.

8/10 不錯哦

Jeanette

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Guest Experience 於 2023年10月11日回覆
Thank you for your rating. See you again soon.

10/10 有夠讚

Terence

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Two night stay in Grasmere
The hotel was modern and spaceous with excellant furnishings and knowledgeable staff, food and drinks were very good and parking was free and easy
於 2023 年 9 月住了 2 晚
Guest Experience 於 2023年9月28日回覆
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.

10/10 有夠讚

Andrew

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
-
於 2023 年 9 月住了 1 晚
Guest Experience 於 2023年9月28日回覆
Thank you so much for taking the time to share your rating. We hope to welcome you back soon.

6/10 一般般

真實旅客

不喜歡：員工素質、住宿環境和硬體和客房舒適度
Disappointing
2nd visit to this hotel. Excellent location and nice breakfast. Stayed in room 22 and had a few issues. The toilet wouldn’t flush properly and there seemed to be a lot of heat behind the bathroom. Mentioned the broken flush to reception and it was never repaired. Room dated and could do with a refurbishment. Wouldn’t stay here again.
於 2023 年 9 月住了 2 晚
Guest Experience 於 2023年9月28日回覆
hank you for your feedback, I am sad to hear you did not enjoy your experience with us. I will ensure your feedback is passed on to the team. We hope to see you again and give you the customer experience we pride ourselves on.

6/10 一般般

Denise

於 2023 年 9 月住了 1 晚
Guest Experience 於 2023年9月28日回覆
Thank you for taking the time to rate us.

10/10 有夠讚

Howard

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great hotel ideal situated for the Lakes. Great service from all staff.
於 2023 年 8 月住了 1 晚
Guest Experience 於 2023年9月28日回覆
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.

10/10 有夠讚

Sarah

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was a lovely place to stay, beautiful room, beautiful village, really helpful staff. We loved the pool and jacuzzi! Good breakfast, very peaceful location. Thanks so much.
於 2023 年 8 月住了 3 晚
Guest Experience 於 2023年9月28日回覆
Thank you for passing on your feedback, we pride ourselves on our customer experience and the high-quality standards we thrive to maintain. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

10/10 有夠讚

Donald

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Set in wonderful country side with lovely walk around Grasmere lake close to the hotel
於 2023 年 8 月住了 1 晚
Guest Experience 於 2023年9月28日回覆
Thank you for taking the time to post your review. We are so happy that you had a great time with us!

8/10 不錯哦

KIM

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The room we stayed in was very comfortable. The coffee machine was a treat! The restaurant was brilliant and both dinner and breakfast were very yummy.
於 2023 年 8 月住了 1 晚
Guest Experience 於 2023年9月28日回覆
Thank you so much for your recent review. It made our day!

6/10 一般般

Saeemah

家庭旅遊
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Great location, nice spaces outside. Room and decor very shabby. Smelled. I needed anti histamine as made allergies play up. We avoided sitting on fabric of furniture as did not look clean. Bathroom was spotless. Breakfast had good choices from menu( which was included in price of room) . Main issue hotel did not have a 5 star feel and was certainly not fabulous as rating on hotel. Com indicated
於 2023 年 8 月住了 2 晚
Guest Experience 於 2023年9月28日回覆
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us. Your comments will be passed on the team, both positive and constructive. We look forward to seeing you again soon.

10/10 有夠讚

John

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Convenient
於 2023 年 8 月住了 2 晚
Guest Experience 於 2023年9月28日回覆
Thank you for your rating. See you again soon.

8/10 不錯哦

Erich

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 1 晚
Guest Experience 於 2023年8月14日回覆
Thank you for your rating. We hope to welcome you back soon.

10/10 有夠讚

Brian

於 2023 年 8 月住了 2 晚
Guest Experience 於 2023年8月14日回覆
Thank you for your rating. We would love to welcome you back.

4/10 不太好

Dawn

家庭旅遊
不喜歡：員工素質和住宿環境和硬體
Property in excellent location, very central. Obviously very grand property once, but needs an update. Classic bedroom very old fashioned, no fridge, no safe, no a/c or fan, so had to keep window open to air. Asked for bucket of ice to room and was told there was a standard delivery charge of £5! Asked to pay whole accomodation cost on arrival not just credit card defails ..... never heard of this worldwide! Female receptionist needs to be friendlier.
於 2023 年 7 月住了 2 晚
Guest Experience 於 2023年8月14日回覆
Thank you for taking the time to share your feedback with us. All feedback is greatly appreciated to help enhance our guest’s experience. Our aim is to stay true to our pub roots and provide a comfortable, relaxing Inn where everyone would like to eat, drink, sleep, and explore from. We can only apologise if you feel we have missed the mark on this occasion. We hope to see you again.

8/10 不錯哦

Antoinette van

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Beautiful area great for walking . Nice little village with nice shops for sports and arts . Hotel was nice, but the first night they put us in a room next to the very noisy elevator. It really ruined the nightly rest . Employees were very friendly and helpful and made it up by upgrading us to a much nicer room , where we were welcomed by a glass of Prosecco .
於 2023 年 7 月住了 2 晚
Guest Experience 於 2023年7月26日回覆
Thank you for taking the time to share your feedback. All feedback is welcome, both positive and constructive. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

10/10 有夠讚

Patrick

於 2023 年 7 月住了 1 晚
Guest Experience 於 2023年7月24日回覆
Thank you for taking the time to rate us. We would love to welcome you back soon.

10/10 有夠讚

BARRY

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 3 晚
Guest Experience 於 2023年7月10日回覆
Thank you for your rating. See you again soon.

8/10 不錯哦

Alan

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Wordsworth Hotel is lovely. Very conveniently located in the centre of Grasmere. Our room was very well presented. The bar-man was very professional and friendly and made us some great cocktails. We were a bit disappointed to find that the Signature restaurant now seems to be merged with the bistro. Nothing against bistros but we had made an effort to get dressed up for the more formal restaurant only to find that people sat near us were wearing shorts and trainers as a result of the new set up. On the whole, a great hotel, however.
於 2023 年 6 月住了 1 晚
Guest Experience 於 2023年7月4日回覆
Thank you for taking the time to send us your feedback, it is a pleasure to read some lovely comments regarding our staff and Inn. All feedback is encouraged, we are always looking at ways to improve our customer experience. I will ensure the team are in receipt of your kind words and your feedback will be reviewed. We hope to see you again very soon.

8/10 不錯哦

Vincent，Aberdeen

喜歡：整潔度、員工素質和住宿環境和硬體
A lovely hotel in a lovely setting. Checking in and out was a little frantic due to other guests milling about and making demands. One real issue for us was young people misusing the pool and spa facilities. We were looking forward to chilling out after a long couple of days and our experiences was marred by feral youths bombing, splashing, screaming, etc. and running around the facilities. There was no attendance or supervision and a complaint to reception staff generated zero comment or response. It really spoiled our stay
於 2023 年 6 月住了 1 晚
Guest Experience 於 2023年6月30日回覆
Thank you so much for letting us know about your concerns. We’re sorry that we failed to make your visit as enjoyable as it could have been. We will keep your feedback in mind moving forward. We hope you give us another chance. We will do our best to deliver the exceptional stay we know we can.

4/10 不太好

P

喜歡：整潔度和員工素質
不喜歡：客房舒適度
Expensive disappointmentt
Room allocated was very hot, the radiator was stuck on full heat even though it was 28deg outside, and could not be turned off. The shower/bath had sides so high that a shorter elderly person could not possibly get in without some form of steps. An upgrade room was offered for some of our stay which was acceptable. On our last night we were returned to a standard room, really small and very hot. A security light was mounted right outside the window lighting up the room like daylight which meant that the blind and curtains had to be shut tight to keep the light out, which also cut off any cool air. A very expensive disappointment, but at least the staff were friendly.
於 2023 年 6 月住了 4 晚
Guest Experience 於 2023年6月30日回覆
Thank you for taking the time to share your feedback. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

8/10 不錯哦

Susan

於 2023 年 6 月住了 4 晚
Guest Experience 於 2023年6月30日回覆
Thank you for your rating. See you again soon.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Loved The Wordsworth and Grasmere
My husband and I loved The Wordsworth Hotel. It is obviously an older property, but for us it had been updated where it counts. The bathroom was lovely. The staff treated us so very well, and we loved the bartenders!! Especially our friend from Scotland. We would stay there again in a heartbeat. The location was ideal to walk into everywhere in Grasmere and also to get to hiking trails.
於 2023 年 6 月住了 3 晚
Guest Experience 於 2023年6月30日回覆
We can't wait to see you again. Thank you for your feedback.

10/10 有夠讚

Alexander

喜歡：整潔度、住宿環境和硬體和客房舒適度
Woodrow Wilson
Wunderbar romantisches Zimmer mit Blick auf den hauseigenen Garten. Sekt als Welcome Drink, inkludierter Cream Tea im Garten. Beides großartig. Frühstück ebenfalls sehr gut. Auf das Personal muss man tw. länger warten (Bar, Rezeption) und die Freundlichkeit könnte einen Tick größer sein. Ansonsten ein wunderbarer Aufenthalt!
於 2023 年 6 月住了 1 晚
Guest Experience 於 2023年6月30日回覆
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

10/10 有夠讚

Penny

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 5 月住了 1 晚
Guest Experience 於 2023年6月30日回覆
Thank you for your rating. We would love to welcome you back. :)

8/10 不錯哦

Hazel

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 5 月住了 4 晚
Guest Experience 於 2023年6月30日回覆
Thank you for your rating. We would love to welcome you back.

10/10 有夠讚

Pam

於 2023 年 4 月住了 1 晚

10/10 有夠讚

S

於 2023 年 4 月住了 2 晚

10/10 有夠讚

Brian

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The Wordsworth is a lovely old hotel in the centre of the beautiful village of Grasmere. Highly recommended.
於 2023 年 4 月住了 3 晚

10/10 有夠讚

John

於 2023 年 3 月住了 2 晚

8/10 不錯哦

Peter

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location and excellent staff
於 2023 年 3 月住了 2 晚

8/10 不錯哦

Susan

於 2023 年 3 月住了 2 晚

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
A few service issues but still enjoyed
The location and building are beautiful, everything was clean and we used the pool and jacuzzi which were lovely. My parents had a card in their room saying if they forego getting the room cleaned they can have a free drink, which I thought was a great idea. However, I didn't have a card, and when I asked at reception I felt like I was stressing the woman out as she said it was nothing to do with her and was the cleaning staff's responsibility. Eventually the barman gave me a free drink, however. Breakfast was decent, quick service, and a range of options. Our order was slightly wrong but it was still enjoyed. I must say the hotel was very warm. I didn't need the radiator on in my room, and I even had to open the window at times. In February that's crazy haha!
於 2023 年 2 月住了 2 晚

10/10 有夠讚

Robert

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 1 月住了 3 晚

10/10 有夠讚

Mark

於 2023 年 1 月住了 2 晚

10/10 有夠讚

Steve

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Birthday Bash
Excellent, room was spacious and clean food was superb
於 2023 年 1 月住了 1 晚