Verified review
4/10 Poor
André
2026/10/21
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A terrible and deeply disappointing stay at Residenza Gennaro. We felt misled by the description and the information provided by the owner.
The advertised 12-minute walk to Amalfi harbour took us approximately 45 minutes, involving hundreds of steps. We counted around 600 steps just between the property and Hotel Santa Caterina, roughly halfway along our route to the harbour. The strenuous access, especially returning uphill, should be clearly explained before booking.
There was no working internet during our stay. After speaking with guests staying in other properties, we discovered they had the same problems and had received similar misleading explanations from the owner. Based on these conversations and our own experience, we felt the owner had been dishonest with us about the internet.
Only AFTER booking did the owner tell us our room had no kitchen facilities, not even glasses, plates, cutlery or pots. This should have been clearly disclosed before payment.
We raised our concerns with Expedia, but its response and proposed compensation did not adequately address the issues.
The house was not properly cleaned, the microwave, fridge etc was disgustingly dirty and all house was with a terrible mould smell.
These problems disrupted our holiday and left us feeling deceived. I would not stay here again. Check the actual walking route, facilities and internet availability carefully before booking.
Stayed 3 nights in Oct 2026