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The Plaza Hotel

4.0 star property
This upscale hotel in Almaly District balances relaxation and practicality, offering spa treatments like massages alongside business essentials travelers need

Choose dates to view prices

The Plaza Hotel in Almaly District offers a luxurious yet functional retreat. Enjoy spa treatments, dry cleaning, and laundry services. The hotel features in-room WiFi, a business center, and 24-hour front desk assistance for seamless stays.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available
  • Business services

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Double Room

Standard Double Room | Minibar, in-room safe, individually furnished, desk

Standard Double Room

10.0 out of 10
Exceptional
(3 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Minibar, in-room safe, individually furnished, desk

Deluxe Double Room

10.0 out of 10
Exceptional
(1 review)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite

Luxury Suite | Living area | Plasma TV

Luxury Suite

  • 646 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room | Minibar, in-room safe, individually furnished, desk

Standard Twin Room

  • 323 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room

Minibar, in-room safe, individually furnished, desk

Standard Twin Room

  • Sleeps 2

View all photos for Deluxe Room

Minibar, in-room safe, individually furnished, desk

Deluxe Room

  • Sleeps 2

View all photos for Standard King Room

Minibar, in-room safe, individually furnished, desk

Standard King Room

  • Sleeps 2

View all photos for Suite

Minibar, in-room safe, individually furnished, desk

Suite

  • Sleeps 3
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About the neighborhood

Located in Almaly District, a neighborhood in Almaty, The Plaza Hotel is near a metro station and on the riverwalk. Auezov Kazakh Drama Theatre and Kasteev State Museum of Arts are cultural highlights, and some of the area's attractions include Fantasy World Almaty and Botanical gardens. Looking to enjoy an event or a game while in town? See what's happening at Hippodrome or Almaty Central Stadium. Visit our Almaty travel guide
Map
215/120 Kozhamkulov str./ K. Batyr str., Almaty

What's nearby

  • St Nicholas Cathedral
    12 min walk - 1.1 km
  • Almaty Central Stadium
    19 min walk - 1.6 km
  • MEGA Park
    3 min drive - 2.7 km
  • Zenkov Cathedral
    3 min drive - 3.1 km
  • Almaty Opera House
    4 min drive - 3.1 km

Getting around

  • Almaly
    10 min drive
  • Almaty Station
    15 min drive
  • Almaty (ALA-Almaty Intl.)
    36 min drive

Restaurants

  • Basilic
    9 min walk
  • Shafran
    8 min walk
  • Baursak City кафе
    4 min walk
  • Paulaner Bräuhaus Almaty
    4 min walk
  • KFC
    9 min walk

About this property

The Plaza Hotel

Upscale hotel in Almaly District, remodeled in 2022
Consider a stay at The Plaza Hotel and take advantage of an airport shuttle, a terrace, and a garden. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and a water dispenser
  • 2 meeting rooms, a living plant wall, and an elevator
  • Concierge services, a 24-hour front desk, and a banquet hall
  • Guest reviews say good things about the overall condition
Room features
All 60 individually furnished rooms have perks such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi and safes.
Extra amenities include:
  • Bathrooms with free toiletries and hair dryers
  • Plasma TVs with cable channels
  • Wardrobes/closets, LED light bulbs, and heating

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8.2 out of 10, Very Good, 310 reviews
The price is NT$3,217
NT$3,732 total
includes taxes & fees
Mar 22 - Mar 23
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: KZT 5,000 for adults and KZT 5,000 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 1,206 square feet of conference space
  • 2 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Garden
  • On the riverwalk
  • Terrace

Accessibility

  • Elevator
  • Smooth flooring in public areas
  • Tile flooring in public areas

More

  • 6 floors
  • Banquet hall
  • Built in 2018
  • Double-glazed windows
  • Living plant wall
  • Locally-owned and organized tours and activities
  • Mosquito nets
  • Renovated entire property - May 2022
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Day bed

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for KZT 8500 per day

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately KZT 5000 for adults and KZT 5000 for children
  • Airport shuttle fee: KZT 10000.00 per room (one-way)
  • Airport shuttle fee per child: KZT 10000.00 (one-way), (up to 14 years old)
  • Rollaway bed fee: KZT 8500 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

Property is also known as

Plaza Hotel Almaty
Plaza Almaty
The Plaza Hotel Hotel
The Plaza Hotel Almaty
The Plaza Hotel Hotel Almaty

Frequently asked questions

Is The Plaza Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

There is free parking nearby.

What time is check-in at The Plaza Hotel?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at The Plaza Hotel?

Check-out is at noon.

Does The Plaza Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of KZT 10000.00 per room applies.

Where is The Plaza Hotel located?

Located in Almaly District, this hotel is within a 15-minute walk of St Nicholas Cathedral and Auezov Kazakh Drama Theatre. Fantasy World Almaty and Almaty Central Stadium are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Plaza Hotel Reviews

8.6

Excellent

9.0

Cleanliness

7.6

Location

8.6

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 20 out of 40 reviews
Rating 8 - Good. 14 out of 40 reviews
Rating 6 - Okay. 3 out of 40 reviews
Rating 4 - Poor. 2 out of 40 reviews
Rating 2 - Terrible. 1 out of 40 reviews

Reviews

Verified

10/10 Excellent

Tatyana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big rooms, good breakfast.
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Isaak

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean place, very friendly people good food
Stayed 7 nights in Jul 2024
Verified

10/10 Excellent

Olena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
all stay was good. hotel is clean, nice receptionists location is good.
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Plaza Hotel is a decent place to stay in Almaty. The rooms are clean, well equipped and comfortable. The breakfast is good but not amazing but as it’s a buffet I’m sure there’s plenty there to satisfy everyone. It’s not the most central hotel but the area around is safe and the river makes orientating yourself in the city quite easy. Get Yandex Go the ex-Soviet equivalent of Uber and getting around costs next to nothing and is very quick and efficient. Would I stay here again? Absolutely! It’s a very good hotel.
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Sofie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff.
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great rooms, fabulous breakfast, good location. Friendly helpful staff.
Stayed 3 nights in May 2023
Verified

10/10 Excellent

Elizaveta

Liked: Staff & service, amenities, property conditions & facilities
hotel is nice and clean. Service is fast.
Stayed 3 nights in Mar 2023
Verified

6/10 Okay

Mansoor M

Liked: Cleanliness, property conditions & facilities
I paid for upgraded room, they gave me the basic. When I asked the manager, she stated " hotel.com in their email, authorized a basic room and paid us accordingly." So you need to speak to hotel.com I was not happy:(
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Nov 2023
Verified

4/10 Poor

Alexander

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

ein Alptraum, nicht zu empfehlen

mir hat das Hotel aus folgenden Gründen nicht gefallen: 1) sehr laut. Durch die Fenster hört man stark befahrene Strasse, sodass man nich ruhig schlafen kann 2) sehr unbequemen Betten 3) unfreundliches und schlecht ausgebildetes Personal 4) am Frühstück waren Spiegeleier kalt serviert 5) Das Dessert im Bar war nicht frisch und überteuert 6) Ausstattung abgenutzt und nicht zeitgemäß 7) keine stabile Interbetverbindung Egal ob geschäftlich oder urlaubsmsmäßig unterwegs ist, hier bekommt man keine Erholung, sondern nur Ärger
Stayed 6 nights in Feb 2024
Verified

10/10 Excellent

Sergej

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr gut
Stayed 7 nights in Mar 2023
Verified

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gut ausgestattetes Hotel, freundliches Personal, gutes Frühstück, nette Atmosphäre
Stayed 3 nights in Aug 2022
Verified

10/10 Excellent

Yekaterina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service and clean & spacious rooms!! Highly recommend!!
Stayed 1 night in Dec 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Very central and nice and quiet of an evening, will stay here again.
Stayed 9 nights in Oct 2019
Verified

8/10 Good

NZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Plaza Hotel. Staffs at the reception were very helpful and cheerful. We are very impressed by the work of the housekeeping team. They did a very good job in keeping our junior suite clean and tidy. The location is slightly off the main attraction but it has the most beautiful view of the mountains and the perfect sunrise. We highly recommend visitors to stay at Plaza Hotel. Thank you for having us in Almaty, Kazakhstan.
Stayed 7 nights in Sep 2019
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was one of the best hotel stays of my 2019, which includes a couple dozen places. I cannot comment on other hotels in Almaty, but you really cannot go wrong with this hotel. The breakfast, the rooms, and the members of the staff are all delightful.
Stayed 3 nights in May 2019
Verified

8/10 Good

Fs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Property’ location is out of main area, but very quiet place.
Stayed 3 nights in Apr 2019
Verified

10/10 Excellent

Egor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel with a sauna.

Every time I travel to Kazakhstan I take this hotel. There is a free sauna, a great way of relaxing before the busy day.
Stayed 1 night in Feb 2019
Verified

10/10 Excellent

Darkhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and very clean! Worth its money!!!!!!!!!!!!!!
Stayed 2 nights in Nov 2018
Verified

8/10 Good

Dejan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean hotel. Good breakfast, nice bar with all kinds of sweets and snacks. Top sauna free of charge. Highly recommmended
Stayed 5 nights in Jan 2018
Verified

8/10 Good

scK

Liked: Cleanliness, staff & service, room comfort

good location and new facilities

it was really new hotel, which opened a few months ago...Hotel facilities are optimum for 4-star level hotels
Stayed 3 nights in Aug 2017
Verified

10/10 Excellent

Tomas

Stayed 1 night in Sep 2025
Verified

8/10 Good

Andrey

Stayed 2 nights in Sep 2025
Verified

6/10 Okay

hossein

Disliked: Cleanliness
Stayed 1 night in Jun 2025
Verified

8/10 Good

Louis

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Nov 2024