Mercure Almaty City Center

Hotel in Almaty with 2 restaurants and a full-service spa

Choose dates to view prices

Where to?

Dates

November 2025

December 2025

1 bedroom, premium bedding, free minibar items, in-room safe

Buffet breakfast on weekdays (KZT 10000 per person)

Mercure Almaty City Center in Almaly District offers a tranquil base for exploring. Enjoy massages at the spa, diverse cuisines at two restaurants, and a gym. Free WiFi, laundry facilities, and self-parking are available.

Wonderful

Popular amenities

Hot Tub
Bar
Spa
Gym
Breakfast available
Room service

NT$5,144 total

includes taxes & fees

Nov 6 - Nov 7

Room options

Check availability for these dates

Tonight

Oct 29 - Oct 30

Tomorrow

Oct 30 - Oct 31

All rooms

1 bed

2 beds

Showing 6 of 6 rooms

Standard Room, 1 Double Bed

Very good

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cribs/infant beds

Minibar (some free items)

LED TV

Pillow menu

Sleeps 2
1 Double Bed

Standard Room, 2 Twin Beds

Exceptional

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cribs/infant beds

Minibar (some free items)

LED TV

Pillow menu

Sleeps 2
2 Twin Beds

Standard Room, 2 Queen Beds

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cribs/infant beds

Minibar (some free items)

LED TV

Pillow menu

Sleeps 3
2 Queen Beds

Standard Double Room, 2 Double Beds

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cribs/infant beds

Minibar (some free items)

LED TV

Pillow menu

Sleeps 3
2 Double Beds

Privilege King Suite with Sofa

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cribs/infant beds

Minibar (some free items)

LED TV

Pillow menu

1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Privilege Room with 1 Double Bed

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cribs/infant beds

Minibar (some free items)

LED TV

Pillow menu

1 bedroom
Sleeps 2
1 Double Bed

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About the neighborhood

Located in Almaly District, a neighborhood in Almaty, Mercure Almaty City Center is in a shopping district. Almaty Opera House and Kazakhstan Independence Monument are local landmarks, and some of the area's attractions include Museum of Kazakh Musical Instruments and Aqua Park. Looking to enjoy an event or a game while in town? See what's happening at Hippodrome or Almaty Central Stadium. Be sure not to miss outdoor adventures like horse riding and hiking/biking trails.

Visit our Almaty travel guide

53 Abylai Khan Avenue, Almaty, 50004

What's nearby

MEGA Park - 10 min walk - 0.9 km
Zenkov Cathedral - 14 min walk - 1.2 km
Panfilov Park - 19 min walk - 1.6 km
Almaty Opera House - 3 min drive - 2.3 km
Almaty Central Stadium - 5 min drive - 3.9 km

Getting around

Almaty Station - 12 min walk
Almaly - 20 min walk
Almaty (ALA-Almaty Intl.) - 30 min drive

Restaurants

‪Starbucks - ‬4 min walk
‪City - ‬4 min walk
‪Wendy’s - ‬5 min walk
‪Bowler Coffee Roasters - ‬5 min walk
‪Sandyq - ‬3 min walk

About this property

Mercure Almaty City Center

Upscale hotel located in Almaly District

A hair salon, a library, and laundry facilities are just a few of the amenities provided at Mercure Almaty City Center. Treat yourself to a massage at the onsite spa. Be sure to enjoy lunch, dinner, and international cuisine at the two on-site restaurants. In addition to a bar and a gym, guests can connect to free in-room WiFi.

Other perks include:

Free self parking
Buffet breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
An electric car charging station, babysitting (surcharge), and luggage storage

Room features

All 117 rooms boast comforts such as 24-hour room service and premium bedding, as well as perks like pillow menus and air conditioning.

Other conveniences in all rooms include:

Free infant beds and free extra beds
Recycling, LED light bulbs, and eco-friendly cleaning products
Eco-friendly toiletries, bathtubs, and bidets
42-inch LED TVs with digital channels
Coffee/tea makers, fans, and daily housekeeping

Awards and affiliations

Eco-Certified Property

This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Daily buffet breakfast (KZT 7000 per person)

Pool
Spa
Pet friendly
Parking included

NT$4,867 total

includes taxes & fees

Nov 22 - Nov 23

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Electric car charging station on site
24-hour roundtrip airport shuttle on request for a surcharge
Free self parking on site
Limited onsite parking

Food and drink

Weekday buffet breakfast available 6:30 AM to 10:30 AM for a fee: KZT 10,000 per person
2 restaurants
A bar/lounge
Snack bar/deli

Restaurants on site

Barkhan
Gourdet

Things to do

Bicycle rentals
Full-service spa
Gym
Hot tub
Library
Sauna
Steam room

Family friendly

Babysitting (surcharge)
Free rollaway/extra bed
In-room crib
Laundry facilities
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Housekeeping (daily)
Porter/bellhop
Tour and ticket assistance

Business services

Business center
Computer station
Meeting rooms

Full-service spa

Massage
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Elevator

More

At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Banquet hall
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas (fines apply)
Double-glazed windows
Humane treatment of captive wild animals
Local culture and ecosystem education
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reusable cups
Reusable tableware
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Free crib
Free rollaway/extra bed
Pillow menu
Premium bedding

Bathroom

Bathrobes
Bathtub
Bidet
Slippers
Towels provided

Entertainment

42-inch LED TV with digital channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free minibar (limited items)

More

Air conditioning
Bulk dispensers for toiletries
Cleaning products are eco-friendly
Connecting rooms available
Desk
Eco-friendly toiletries
Fan
Iron/ironing board on request
LED lighting
Phone
Recycling
Safe
Soundproofed rooms
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Children aged 12 and younger eat free breakfast

Free rollaway/extra beds

Free cribs are available on request at the property

Property payment types

Important information

Optional extras

Fee for buffet breakfast: approximately KZT 10000 per person
Airport shuttle fee: KZT 10000 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Only registered guests are allowed in the guestrooms

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

No pets and no service animals are allowed at this property

Property is also known as

Mercure Almaty City Center Hotel

Mercure Almaty City Center

Mercure Almaty City Center Hotel

Mercure Almaty City Center Almaty

Mercure Almaty City Center Hotel Almaty

Frequently asked questions

Is Mercure Almaty City Center pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Mercure Almaty City Center?

As of 2025/10/29, prices found for a 1-night stay for 2 adults at Mercure Almaty City Center on 2025/11/6 start from NT$4,593, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Mercure Almaty City Center?

Self parking is free at this property.

What time is check-in at Mercure Almaty City Center?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Mercure Almaty City Center?

Check-out is at noon.

Does Mercure Almaty City Center provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of KZT 10000 per vehicle applies.

Where is Mercure Almaty City Center located?

Located in Almaly District, this spa hotel is within a 15-minute walk of Gabit Musrepov Kazakh Theatre for Children and Youth and Green Bazaar. MEGA Park and Zenkov Cathedral are also within 1 mi (2 km). Almaly is 20 minutes by foot and Almaty Station is 12 minutes.

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Mercure Almaty City Center Reviews

9.2

Wonderful

9.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Excellent

Margarita

2024/11/1

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very friendly staff, great room, fantastic breakfast.

Stayed 1 night in Sep 2024

10/10 Excellent

John

2018/6/25

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved it!

Amazing stay... I didn’t want to leave!

Stayed 1 night in Jun 2018

8/10 Good

Niso

2024/11/22

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The free mini bar as marketed was never there unfortunately, when leaving we saw on the announcement board that they provide it upon request, however the reception didn’t say a word about it. In general the welcoming was very cold and unpleasant. The facility and rooms were nice!

Stayed 1 night in Nov 2024

8/10 Good

Michael

2025/7/16

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 3 nights in Jul 2025

10/10 Excellent

Jonathan

2025/6/24

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jun 2025

10/10 Excellent

Arvinder pal

2025/4/4

Stayed 3 nights in Mar 2025

10/10 Excellent

Juho

2025/2/11

Stayed 2 nights in Jan 2025

10/10 Excellent

Damir

2024/9/25

Stayed 3 nights in Sep 2024

10/10 Excellent

Damir

2024/5/16

Stayed 1 night in May 2024

10/10 Excellent

MICHEL

2024/4/2

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Mar 2024

8/10 Good

Andreas

2024/3/30

Liked: Property conditions & facilities

Macht alles einen neuen Eindruck. Nachteile waren lediglich: kaum noch Wasserdruck wenn man wirklich warm duschen möchte, Klimaanlage war im März bei 22 grad draußen nicht anzuschalten was im Zimmer 28 grad mit sich brachte, Bar in der Lobby unverhältnismäßig teuer für das preislevel in der Stadt, Beispiel 1 lokal Bier 7,90 EUR

Stayed 4 nights in Mar 2024

10/10 Excellent

Dilya

2024/3/10

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 3 nights in Mar 2024

2/10 Terrible

Verified traveler

2023/2/5

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities, room comfort

Avoid. Not 4-star. Not 9.0 rating.

I cannot understand how this hotel gets a 9.0 rating. Please be aware that the Wi-Fi is terrible. You can just about download files but streaming or video calls are nearly impossible. Couple that with the fact that there was no signal on the TV for the entirety of my five-night stay, and this doesn’t spell out 4-star hotel to me. The towels are tiny, the hotel has just one corkscrew that apparently disappeared so they were unable to provide one and the breakfast is distinctly average. There are better hotels in Almaty for the same price or cheaper. Honestly, please avoid.

Stayed 5 nights in Jan 2023

8/10 Good

Marc

2022/9/29

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

mc

Stayed 1 night in Sep 2022

8/10 Good

Fahad

2022/9/26

Liked: Staff & service

Stayed 1 night in Sep 2022

10/10 Excellent

Dennis

2022/9/21

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Sep 2022

10/10 Excellent

khamis

2022/3/27

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Mar 2022

8/10 Good

YILMAZ RAGIP

2022/3/24

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Mar 2022

10/10 Excellent

Yerzhan

2022/1/13

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2022

8/10 Good

Feruza

2021/12/3

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We enjoyed our stay at this hotel. Staff were very friendly and helpful with all our queries and requests. We particularly liked the generous delicious breakfast and how hospitable the restaurant team was. We used the spa upstairs twice and we loved it. Just be sure to take your own flip flops to the spa because the shoes the hotel gives for free is slippery on those surfaces. The whole hotel is clean, the room was nice and good for its price. I would recommend staying at this hotel whether you are visiting Almaty for business or fun.

Stayed 3 nights in Jun 2021

8/10 Good

Dennis

2021/11/11

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Nov 2021

10/10 Excellent

Birand

2021/11/10

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Nov 2021

4/10 Poor

Sabina

2021/10/18

Disliked: Staff & service, amenities

Reception was very disappointing. Room was missing basic things like soap, shampoo and hair dryer which I never end up getting.

Stayed 1 night in Oct 2021

2/10 Terrible

Zhanna

2021/7/29

Disliked: Staff & service

Stayed 1 night in Jun 2021

10/10 Excellent

Kamshat

2021/3/30

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Отличный персонал

Отличный отель и очень отзывчивый персонал. У ребёнка был день рождения, его поздравили тортиком, нам продлили проживание до 16.00 бесплатно и предоставили бесплатный завтрак сыну. Спасибо отелю

Stayed 1 night in Mar 2021

Expedia's Latest Trends

Mercure Almaty City Center

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Photo gallery for Mercure Almaty City Center

Reviews

Popular amenities

Room options

Check availability for these dates

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Highlights

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds

Highlights

Standard Room, 2 Queen Beds

Highlights

Standard Double Room, 2 Double Beds

Highlights

View all photos for Privilege King Suite with Sofa

Privilege King Suite with Sofa

Highlights

View all photos for Privilege Room with 1 Double Bed

Privilege Room with 1 Double Bed

Highlights

About the neighborhood

What's nearby

Getting around

Restaurants

About this property

Mercure Almaty City Center

Awards and affiliations

Similar properties

Novotel Almaty City Center

Novotel Almaty City Center

Property amenities

Internet

Parking and transportation

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Property payment types

Important information

Optional extras

You need to know

We should mention

Property is also known as

Frequently asked questions

Have a question?

Mercure Almaty City Center Reviews

Reviews

Wonderful

9.4/10

8.8/10

8.4/10

9.4/10

8.6/10

Reviews

10/10 Excellent

Margarita

Margarita

10/10 Excellent