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Grand Mildom Hotel

3.5 star property
Travelers find blissful relaxation at this urban retreat where fine dining awaits by day and refreshing cocktails create the perfect evening atmosphere

Choose dates to view prices

Located in Medeu District, Grand Mildom Hotel offers relaxation with a sauna, Turkish bath, and body scrubs. Enjoy two restaurants and free in-room WiFi. The indoor pool completes the indulgent experience.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Room options

View all photos for Standard Double Room

Standard Double Room | Premium bedding, minibar, in-room safe, desk

Standard Double Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Smart TV
Premium bedding
Hair dryer
Bathrobes
Private bathroom
Electric kettle
  • 280 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room | Premium bedding, minibar, in-room safe, desk

Deluxe Double or Twin Room

Highlights

Soundproofed
Air conditioning
Smart TV
Premium bedding
Hair dryer
Bathrobes
Private bathroom
Electric kettle
  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double or Twin Room

Superior Double or Twin Room | Premium bedding, minibar, in-room safe, desk

Superior Double or Twin Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Smart TV
Premium bedding
Hair dryer
Bathrobes
Private bathroom
  • 366 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Double or Twin Room

Luxury Double or Twin Room | Premium bedding, minibar, in-room safe, desk

Luxury Double or Twin Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Smart TV
Premium bedding
Hair dryer
Bathrobes
Private bathroom
  • 474 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed
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About the neighborhood

Medeu District, a neighborhood in Almaty, is home to Grand Mildom Hotel. National Museum of Kazakhstan and Central State Museum are cultural highlights, and some of the area's activities can be experienced at Shymbulak Ski Resort and Kok Tobe Cable Car. Looking to enjoy an event or a game while in town? See what's happening at Almaty Central Stadium or Hippodrome. Visit our Almaty travel guide
Map
172 Dostyk Ave, Almaty, 050000

What's nearby

  • Dostyk Plaza
    2 min walk - 0.2 km
  • Colibri
    9 min walk - 0.8 km
  • National Museum of Kazakhstan
    12 min walk - 1.1 km
  • Kok Tobe Cable Car
    14 min walk - 1.2 km
  • Almaty Tower
    3 min drive - 1.6 km

Getting around

  • Almaly
    12 min drive
  • Almaty Station
    19 min drive
  • Almaty (ALA-Almaty Intl.)
    28 min drive

Restaurants

  • Del Papa
    7 min walk
  • Line Brew Reserve
    5 min walk
  • Starbucks
    5 min walk
  • Ocean Basket
    6 min walk
  • Mado
    5 min walk

About this property

Grand Mildom Hotel

Hotel located in Medeu District
A coffee shop/cafe, laundry facilities, and a bar are just a few of the amenities provided at Grand Mildom Hotel. For some rest and relaxation, visit the sauna or Turkish bath/hammam, and indulge in a body scrub. Be sure to enjoy a meal at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as a business center and a steam room.
Other perks at this hotel include:
  • An indoor pool
  • Free self parking
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and an elevator
  • A 24-hour front desk, a porter/bellhop, and a banquet hall
Room features
All 112 rooms have comforts such as premium bedding and air conditioning, in addition to thoughtful touches like free WiFi and safes.
More amenities include:
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with showers and hair dryers
  • Wardrobes/closets, heating, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: KZT 5,000 for adults and KZT 5,000 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business center

Spa

  • Body scrubs
  • Turkish bath

Accessibility

  • Elevator

More

  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch smart TV

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for KZT 13.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: KZT 109 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately KZT 5000 for adults and KZT 5000 for children
  • Airport shuttle fee: KZT 12 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: KZT 13.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Property Registration Number 90493655

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

Property is also known as

Grand Mildom Hotel Hotel
Grand Mildom Hotel Almaty
Grand Mildom Hotel Hotel Almaty

Frequently asked questions

Does Grand Mildom Hotel have a pool?

Yes, this property has an indoor pool.

Is Grand Mildom Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Grand Mildom Hotel?

Check-in start time: 2:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Grand Mildom Hotel?

Check-out is at noon.

Does Grand Mildom Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of KZT 12 per vehicle applies.

Where is Grand Mildom Hotel located?

Located in Medeu District, this hotel is within a 15-minute walk of Dostyk Plaza, Colibri, and Central State Museum. National Museum of Kazakhstan and Kok Tobe Cable Car are also within 1 mi (2 km).

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Reviews

Grand Mildom Hotel Reviews

8.2

Very Good

8.8

Cleanliness

8.4

Amenities

8.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 17 out of 36 reviews
Rating 8 - Good. 8 out of 36 reviews
Rating 6 - Okay. 8 out of 36 reviews
Rating 4 - Poor. 1 out of 36 reviews
Rating 2 - Terrible. 2 out of 36 reviews

Reviews

10/10 Excellent

JEONGYUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel^^

The hotel facilities were clean and the beds were comfortable. I used room 901, and the TV and single sofa were placed far apart. The iPad was not mirrored on the smart TV. Other than that, I was satisfied and would use it again.
Stayed 1 night in May 2025

10/10 Excellent

Jelena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thank you Grand Mildom

My parents stayed at Grand Mildom and absolutely loved their experience with the hotel! The hotel staff and service were excellent. They were really impressed with breakfast buffet They loved their room and bed was extremely comfortable. In overall, they will definitely come back again.
Stayed 3 nights in Oct 2024

6/10 Okay

H Blair

Liked: Cleanliness
Typical mid-range property in good location. What cost them stars - ineffective A/C combined with extremely thick duvet. The bed was as hard as a rock. Not a lot of sleeping
Stayed 1 night in Aug 2023

6/10 Okay

Shashi

Liked: Cleanliness, property conditions & facilities, room comfort

Poor communication

Hotel staff are welcoming and friendly. The room was comfortable. The breakfast was good. However, the manager & a Staff member due to their improper communication let me down badly - I was made to believe that I would be arranged with another room after I decided to extend my stay, but on the day, they ended saying the hotel was full & I had no option but to go stay in different hotel for 3 nights/4 days. It was a bad exit
Stayed 1 night in Jul 2024

8/10 Good

roman

Liked: Cleanliness, property conditions & facilities

Pleasant stay in Almaty

The hotel is new and very well located. There is a large mall with restaurants across the street and more restaurants walking diстаnce. The staff is very friendly, although somewhat inexperienced. The lobby area is too small, so is the breakfast area. Breakfast itself is very good though. Bathroom in the room is very modern, but inconvenient Other than that, I was happy with the room. Housecleaning was a challenge. They never cleaned until late in the afternoon or evening. Nevertheless, in my opinion, the positives outweigh the negatives. I would stay here again were I to visit Almaty in the future.
Stayed 6 nights in Sep 2023

10/10 Excellent

Muya

Liked: Cleanliness, staff & service, amenities
Close to Dystyk Plaza and other convenient areas
Stayed 12 nights in Sep 2024

10/10 Excellent

bashir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect but the only thing the breakfast area is too small for that many guests and a little bit pricey
Stayed 1 night in Oct 2024

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stuff was great!! Big thank to Sabina!!! Very helpful and kind stuff, each person who works here made my parents vacation amazing! Will definitely be back soon ❤️
Stayed 1 night in Mar 2023

6/10 Okay

Valentina

Liked: Cleanliness, staff & service
The location was exceptional! I needed a hotel near the US consulate and shopping area and the hotel met all my expectations.The staff was responsive and nice. AC did not work enough to cool dawn the room. It was pretty stressful for my elderly mom.The 9th floor was extremely loud because they have a night bar on the same floor. Be aware in case you need a good rest. The restaurant service took forever but their food was excellent.
Stayed 13 nights in Jul 2023

2/10 Terrible

Verified traveler

Disliked: Staff & service

Worst receptionist ever.

Booked this hotel because my flight was lat night wanted rest for 6 hours. Left a request note that I paid for over night stay but only stay 6 hours early check in if it’s available. When I arrived, it was 1PM a lady at the reception unpleasantly looked at me said check in is 2PM come back in an hour. I explained, if early check in is possible that I am only staying for 6hours. I was asked to wait for 10 mins. I waited in the lobby that I was the only one who was waiting to check in. After waiting over an hour, I saw this most unpleasant receptionist was talking and laughing to her colleague looked did not care how long I was waiting to check in, so I came up to her and asked again if my room was ready, She said “ok passport” She was not going to call me, or help me check in until I asked her again. I was sitting and waiting just 5 meters from her. And I was the only one in the lobby waiting. After 6 hours of staying, I checked out, same receptionist. Whoever comes to the reception desk, she doesn’t look seem to care. I had to ask again wanted to check out. She said “minibar?” I said no. She said “ okay you go bye” I visited over 80 countries and stayed over hundreds of hotels and this was the worst check in and check experience. How she looked at the guest, the way she talked to the guest and how she treated guest was most unpleasant she has no understanding of customer service. This receptionist needs to work somewhere else.
Stayed 1 night in Oct 2023

6/10 Okay

JINHO

출장.

숙소는 전반적으로 나쁘지 않았습니다만 9층으로 배정받았는데 방에서 담배냄새가 너무 심했어요.
Stayed 3 nights in Jan 2024

10/10 Excellent

Dukhyung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

쇼핑몰 인근 호탤 추천

깨끗하고 쇼핑몰과 가까워 여행하기 편했습니다
Stayed 1 night in Jan 2024

10/10 Excellent

HYUN HO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
도움이 되었습니다. 푹 쉬게 할 수 있는 방 배정을 해주셔서 편하게 업무를 볼 수 있었습니다.
Stayed 10 nights in Jun 2023

10/10 Excellent

Kwang Yeol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
시설, 가성비 모두 좋아요
Stayed 2 nights in Jun 2023

4/10 Poor

Verified traveler

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities

Personale a tratti molto poco rispettoso.

Non tornero mai piu in questo hotel
Stayed 3 nights in May 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

8/10 Good

Charlene

Stayed 1 night in Jul 2025

8/10 Good

Rashed

Stayed 5 nights in May 2025

2/10 Terrible

Sergey

Stayed 2 nights in Dec 2024

10/10 Excellent

Jakob

Stayed 3 nights in Mar 2025

10/10 Excellent

bnk capital

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2025

10/10 Excellent

Manish

Stayed 1 night in Jan 2025

10/10 Excellent

Duan

Stayed 5 nights in Dec 2024

6/10 Okay

Byungchon

Liked: Room comfort
Disliked: Staff & service
Stayed 6 nights in Nov 2024

8/10 Good

Byungchon

Stayed 3 nights in Nov 2024