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Reviews of Grand Erbil Hotel

4 out of 5
Grand Erbil Hotel
Sauranbaeva Str. 5, Almaty

Reviews

6.0
Rating 10 - Excellent. 7 out of 50 reviews" "
Rating 8 - Good. 17 out of 50 reviews" "
Rating 6 - Okay. 5 out of 50 reviews" "
Rating 4 - Poor. 10 out of 50 reviews" "
Rating 2 - Terrible. 11 out of 50 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Viktor

Stayed 1 night in Jan 2024

4/10 Poor

Gintautas

Disliked: Cleanliness, property conditions & facilities
Strong sewage smell in bathroom. Low water pressure in bathroom.
Stayed 1 night in Jan 2024

8/10 Good

sunbir

Stayed 6 nights in Jan 2024

10/10 Excellent

Akhmadjon

Stayed 4 nights in Dec 2023

2/10 Terrible

Arseniy

Business traveler
Disliked: Staff & service, amenities
Leaving the hotel premises, I witnessed a distressing scene of a man physically assaulting a woman, causing a public outcry. Despite the evident commotion, approximately ten bystanders remained passive, declining to intervene. Shockingly, even the security guard on duty abstained from taking any action. Upon alerting the hotel management via phone, my friend was assured that the situation was being handled, despite the ongoing violence inflicted on the woman just outside the hotel premises, resulting in severe facial injuries.
Stayed 1 night in Oct 2023

8/10 Good

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

Ahmed

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The room had good spce area but need rerenovation.
Stayed 1 night in Sep 2023

8/10 Good

SEKAR

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
on over all it was ok and good.
Stayed 1 night in Jun 2023

4/10 Poor

Dmitriy

Stayed 1 night in May 2023

6/10 Okay

JEAN

Disliked: Cleanliness, staff & service
internet was very poor or none and room service was every other day
Stayed 9 nights in Feb 2023

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

Jimmy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that hotel did not make a big deal about checking in, after a long flight this is appropriated.

2/10 Terrible

Begimai

Disliked: Amenities, property conditions & facilities
Didnt like it
Stayed 2 nights in Jul 2022

6/10 Okay

Vadim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free shuttle service “included” in the hotel amenities doesn’t exist in fact. Had to pay for a taxi cab to get in there and back to airport
Stayed 1 night in May 2022

2/10 Terrible

Nina

Stayed 1 night in Sep 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Jul 2021

6/10 Okay

Dorothy, Almaty

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is dated, dark and depressing. This hotel is okay if you need a place to stay in between flights, but not good for a holiday stay. We booked the hotel for three nights, but stayed for one night. When we checked in, we were ignored and finally another person came to check us in because the other girl was talking to another employee. While trying to check in a disagreement took place between the employees which was loud and made me feel uncomfortable. We wanted to go swimming and relax; however the pool didn’t open until 1:00 PM and when we did get to the pool area, it was dark and not relaxing at all. We were told the breakfast buffet was from 7:00 to 10:00, but at 8:30AM a cold breakfast of hard cooked eggs with warm yogurt and vegetables was delivered to our door. Don’t bother putting out the Do Not Disturb sign because the ignored the sign. Also there was no seasoning on the food and no salt/pepper was brought either. You would think someone would ask why we were checking out two days early, but no no one even noticed we were checking out early. This was not a good experience at all.
Stayed 3 nights in Jun 2020

4/10 Poor

Verified traveler

Traveled with group
Arya to far from sity scare. poor aria of road ok fo on peepol
Stayed 8 nights in Mar 2020

8/10 Good

F

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
.pleasant hotel, met expectations, relatively close to airport
Stayed 1 night in Aug 2019
Response from Grand Erbil Hotel on 2019/8/24
Thank you for your feedback! Hope to see you again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Grand Erbil Hotel on 2019/8/24
Thank you! Hope to see you again!

2/10 Terrible

Sergei, Herndon, VA

Disliked: Cleanliness, property conditions & facilities, room comfort
Miserable
I regret I haven’t read reviews before booking. This is a typical (for CIS countries) near-train station hotel - drunk and aggressive people, loud music, smells, etc. No sound proof at all. The only reason I booked it is because I needed a hotel close to the airport to spend a night there - and in fact I wasn’t able to sleep at all. Please don’t make my mistake
Stayed 1 night in Dec 2017

8/10 Good

Dave, Edinburgh

Liked: Cleanliness, staff & service, room comfort
Old fashoned faded 'grand hotel'
Very handy airport nightstop. Good personal early morning drop-off for my flight, (05.00) by hotel-s own vehicle = reliablity!. Selection of barfood or bog underused ballroom restaurant . Useful praduktt (grocery) over the road so no need to starve.
Stayed 1 night in Aug 2017

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
No locks on room doors just a magnet lock
Dirty, bad part of town, I will not stay there again
Stayed 1 night in Jul 2017

10/10 Excellent

yi, NM, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, excellent service.
The location is good. The reception staff speak excellent English and Chinese and were very helpful. Very good breakfast and restaurant. We ended up stay there three nights more there because we liked it so much.
Stayed 1 night in Jul 2017

2/10 Terrible

Jon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt scammed by the hotel
We felt almost robbed by the hotel on two occasions, leaving a bad taste. The more I think about it the more I felt we were part of a scam. We asked the hotel to order us a taxi. When it arrived we were told the price and confirmed it on the drivers phone with the email from the hotel listing the price (5000). When we returned the driver requested more (14000). No one at the hotel would help us or stand up for us. All five at reception just stood there watching this man shout at us threatening to call the police. I said he should. I didn't want to go to jail so Infront of all the staff handed over the cash. The driver then shook all there hands (they were clearly friends) and walked off. Afterwards the receptionist said "yea you paid too much". The second occasion was the hotels laundry service. Three pairs of socks, a Tshirt and a pair of boxers cost £12/€14/$15.

4/10 Poor

Alexandre, St. Petersburg

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed at the hotel for two nights. Very dusty rooms in the hotel all night making noise in the restaurant. The hotel wrongly assessed at 4 stars.

2/10 Terrible

MISAO

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
個室含めてホテル全体が清潔じゃない。見える所、目立つ所だけ掃除している。個室のカーペットに信じられないくらい髪の毛が落ちていて、明らかに掃除機すらかけていない。 どのスタッフからもホスピタリティを感じられなかった。
Stayed 1 night in Dec 2023

2/10 Terrible

Ensar

Disliked: Cleanliness, property conditions & facilities, room comfort
Berbat
Merhaba Eğer verdiğim puanın nedenini açıklamam gerekirse; hijyenin olmaması oda çok bakımsızdı,resepsiyon memnuniyetsiz ve müşterilere karşı sertti , hiç memnun kalmadım tavsiye etmiyorum
Stayed 2 nights in Nov 2023

8/10 Good

Myoungil

Business traveler
Disliked: Cleanliness
공항 근처에 조용한 곳을 찾으시면 여기를 선택하시면됩니다.
Stayed 1 night in Nov 2023

2/10 Terrible

Nicola

Disliked: Cleanliness, staff & service, property conditions & facilities
The restaurant was good and the personnel polite. The club was good too. The hotel reception and the room was horrible.
Stayed 1 night in Oct 2023

4/10 Poor

KIMIHIRO

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
無料送迎サービスはありません。
レセプションでは英語は通じません。 無料送迎サービスはありません。
Stayed 1 night in Feb 2023

8/10 Good

Nursultan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Все на высшем уровне 👍
Stayed 1 night in Aug 2021
Response from Grand Erbil Hotel on 2021/8/12
Благодарим! Надеемся увидеть Вас снова!!! С уважением,

10/10 Excellent

Ronny

Business traveler
Liked: Cleanliness, staff & service
Nice hotel,good food and very good service. But rooms really need a upgrade. Room I stayed was not worth that price at all and should have been renovaded years ago
Stayed 1 night in May 2021
Response from Grand Erbil Hotel on 2021/5/26
Greetings of the Day! Thank you for your feedback, furniture and room updates are planned in the near future! Thank you for choosing us! We will be glad to see you again! Best regards, Grand Erbil Hotel

10/10 Excellent

VIKTOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Останавливались с женой на ночь, проезжая транзитом через Алматы. Недалеко от аэропорта, 20 мин. езды на авто.Приветливо встретила администратор. Абсолютно приемлемые цены. В номере очень чисто. Все необходимое есть. Плюс махровые халаты. Утром предложили ранний завтрак, шведский стол в ресторане, и трансфер в аэропорт за очень умеренную плату. Отелю пять баллов однозначно. Рекомендую.
Stayed 1 night in Feb 2020

4/10 Poor

Pierre Alain

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019

2/10 Terrible

Mario

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es war schrecklich!
Wir haben das Hotel im Internet reserviert und wollten vor Ort bezahlen. Da sagte man uns (aus welcher Grund auch immer), dass wir mehr bezahlen müssen. Da wir damit nicht einverstanden waren, durften wir nach einigen Diskussionen den im Internet angezeigten Preis zahlen. Später haben wir erfahren, dass die Masche mit der Aufpreis bei manchen Besuchern funktioniert hat. Das Zimmer war groß, dreckig und stank nach Treibstoff. Das Bad beschäftigt und verschimmelt. Die vorhandenen Tassen waren benutzt und klebten an den Untertassen. Nach unserer Beschwerde hat die Putzfrau die Tassen in unserem Bad ausgespült. Das Buffet beinhaltete NICHTS. Es gab etwas Undefinierbares, das nicht mal beschriftet war, vom Geschmack ganz zu schweigen. Allgemein ist das Hotel ziemlich heruntergekommen, außerdem ist es sehr weit von Almaty entfernt. Das Hotel ist ganz und gar nicht zu empfehlen.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Для транзита самое то
Все хорошо, правда мебель чуток старая. Бесплатный трансфер до аэропорта.
Stayed 1 night in Aug 2019
Response from Grand Erbil Hotel on 2019/10/2
Благодарим Вас за отзыв! Будем рады видеть Вас снова)

2/10 Terrible

Yasin

Disliked: Cleanliness, property conditions & facilities, room comfort
Slecht kamer zonder raam slechte matras!!!
Stayed 2 nights in Jul 2019
Response from Grand Erbil Hotel on 2019/8/26
Dear guest, we apologize for the inconvenience! We have an economy room category - really without windows, the information is listed on the site! We will try to make your stay comfortable on your next visit! Hope to see you soon!

8/10 Good

Serdar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Güzel geçti
Çok durmadım otelde ama kaldığım sürece iyiydi
Stayed 5 nights in Jun 2019
Response from Grand Erbil Hotel on 2019/8/22
Geri bildiriminiz için teşekkür ederiz! Tekrar görüşmek dileğiyle!

8/10 Good

Stella

Liked: Staff & service, room comfort
Понравился отель, особенно СПА, приветливый персонал, профессиональные мастера. С удовольствием приеду еще раз.
Stayed 1 night in May 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Hôtel correct mais pas un 4 étoiles
Positif est la propreté de la chambre. Mais il faudrait traiter le problème des pigeons dans le balcon Négatif : - A notre arrivée la chambre n’était pas réservée et il fallait expliquer à la réception avec nos preuves que nous avions déjà payé l’hôtel. Apparemment il a manqué une communication en interne... . Heureusement qu'une chambre qui correspondait à nos besoins était disponible et qu'ils ont avec leur recherche retrouvé des traces de notre paiement. - Il faudrait améliorer les produits alimentaires pour les petit-déjeuners - Il n'y a pas de navette gratuite aéroport / hôtel contrairement à ce qu'ils disent dans leur annonce
Stayed 5 nights in May 2019

4/10 Poor

Benedikt

Liked: Staff & service
Disliked: Room comfort
Schlechte Gegend, entspricht nicht einem 4-Sterne-Hotel, auch nicht in Kasachstan.
Stayed 7 nights in Mar 2019

10/10 Excellent

Deniz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

GULNARA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Jong Ho

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

6/10 Okay

Pekka

Liked: Staff & service
Disliked: Property conditions & facilities
Ok between flights
Well, a little bit divided experience. I chose this hotel because it was one of closest to the airport, and it had free airport shuttle. Later I found out, that the free airport shuttle is for arrival only, but it's ok, especially when the driver was on of most effecive taxi drivers ever. Outside looked promising, Saturday evening, and barbecue on patio. The reception was ok, and the Lady begind desk one of loveliest I have met. Check in was done with professionality, but with personal attitude. Then I got in the room, which was ok, although little worn out, as whole hotel looked to be. Magnetic door lock and missing (someone broke it before my visit) security chain created slightly uncomfort feeling about the general safety.. The restaurant and lounge looked to be very lively, unfortunately I had an early flight.. No experience about the breakfast, because of early flight again. So, ok place for one night, but I would not spend my holiday here. A party weekend maybe :D. And the bed was hard.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
old hotel but cheap
the hotel is old with not the best rooms. will not call this 4 star hotel. the food is good. I was probably unlucky with my room that did not have windows and it was extremely hot in the room. I did not sleep at night. The Hotel stuff was kind.
Stayed 2 nights in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017