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Reviews of Best Western Plus Atakent Park Hotel

3.5 out of 5
Best Western Plus Atakent Park Hotel
42, Timiryazev, Almaty

Reviews

8.2

Very Good

Rating 10 - Excellent. 36 out of 84 reviews" "
Rating 8 - Good. 29 out of 84 reviews" "
Rating 6 - Okay. 9 out of 84 reviews" "
Rating 4 - Poor. 5 out of 84 reviews" "
Rating 2 - Terrible. 5 out of 84 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Oleksandr

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Душ - не работал переключатель, чайник непонятно куда включать.
Stayed 2 nights in Mar 2024
Response from Best Western Plus Atakent Park Hotel Team on 2024/4/16
Дорогой Гость ,Благодарим вас за заполнение анкеты относительно вашего недавнего пребывания в нашем объекте размещения.От имени всей нашей команды примите наши извинения за то, что не превзошли ваши ожидания. Ваше удовлетворение важно для нас, и мы будем использовать отзывы, которые вы нам предоставили, для внесения улучшений, чтобы обеспечить лучшее качество обслуживания гостей в будущем.Я надеюсь, что вы рассмотрите возможность остаться с нами снова, чтобы у нас была еще одна возможность предоставить вам превосходные впечатления.С уважением,Жанна АлимбаеваНачальник отдела регистрацииBest Western Plus Atakent Park Hotel

10/10 Excellent

Kyung Nam, La Habra

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great ! Self-parking should be free of charge during staying in hotel. Thank you !
Stayed 3 nights in Oct 2023
Response from Best Western Plus Atakent Park Hotel Team on 2023/12/6
Dear Guest ,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Kind regards,

10/10 Excellent

Alexander

Stayed 4 nights in Jun 2023
Response from Best Western Plus Atakent Park Hotel Team on 2023/6/19
Благодарим Вас за оценку. Будем рады приветствовать Вас снова!

6/10 Okay

Kyung Nam, La Habra

Business traveler, Traveled with partner
Liked: Staff & service
Parkin has problem during my stay. No space parking lots.

10/10 Excellent

Randy

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Breakfast
Stayed 1 night in Oct 2022

10/10 Excellent

Olga

Stayed 5 nights in Aug 2021
Response from Zhanna Alimabyeva Front Office Manager on 2021/10/5
Dear Olga, Thank you for your feedback. Hope to welcome you again! Kind regards,

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Clean hotel and good staff. They very accommodating and helped me with everything I needed. I would stay here again.
Stayed 3 nights in May 2021
Response from Zhanna Alimabyeva Front Office Manager on 2021/5/19
Dear Jesse, thank you for your feedback. We value your opinion. We will be happy to welcome you again! Kind regards, Zhanna Alimbayeva Front Office Manager

10/10 Excellent

Joanna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stat
confortable hotel
Stayed 5 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Best Western Plus Atakent Park Hotel on 2020/1/20
Dear Guest, Thank you for your feedback. Hope to welcome you again! Best regards, Zhanna Alimbayeva Front Office Manager

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there twice. Clean, friendly staff, good location, nice breakfast.
Stayed 1 night in Oct 2019
Response from Zhanna on 2019/11/3
Dear Guest, Thank you for your review. We are glad that you liked our location, breakfast and service. Hope to welcome you again! Best regards, Zhanna Alimbayeva Front Office Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and kind. I was able to check in early for an extra fee. The room was clean.
Stayed 1 night in Oct 2019
Response from Zhanna on 2019/10/20
Dear Guest, Thank you for your review. We are glad that you enjoyed your stay with us. Hope to welcome you again! Kind regards, Zhanna Alimbayeva Front Office Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2019

8/10 Good

Verified traveler

Stayed 1 night in Sep 2019

8/10 Good

Ganesh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
very good hotel, staff excelled
Stayed 4 nights in Jul 2019

6/10 Okay

todd

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Ok, but not great.
6/10 The review is based on the cheapest room, so other rooms could be better. The hotel is in a retrofitted building, which doesn't work perfect for a hotel, but isn't bed. The beds were pretty hard (standard Russian style hotel mattress, not like a Best Western in Europe or the us), and room was pretty minimal. The shower could use some work, as the curtain couldn't be closed properly to not get water on the floor. No great views or anything (just the building next door). No trouble getting there by taxi, and about 30 minutes to the airport with no traffic. The staff were pretty friendly and spoke great English. Overall, it's fine, but not amazing.
Stayed 1 night in Jul 2019
Response from Best Western Plus Atakent Park Hotel on 2019/7/13
Dear Mr. Todd, Thank you for tour review. We are sorry, that we didn't exceed your expectation. We value your opinion and we will take your comments to our consideration. We always strive to provide best service for our guests. Hope to welcome you again at Best western Plus Atakent Park Hotel. Best regards, Zhanna Alimbayeva Front Office Manager

10/10 Excellent

KIWOONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Location
The location of the hotel was just perfect to participate in the exhibition I was there for.
Stayed 3 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2019

8/10 Good

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. Nothing fancy. Staff are great and very helpful
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to my places of work and close to Exhibition centre
Stayed 2 nights in Dec 2018

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service
Proximity to my places of work and location . Also it is close to Exhibition Centre hence convenient.
Stayed 1 night in Nov 2018

2/10 Terrible

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, staff & service
Useless , made a terrible mistake in choosing this hotel.
Stayed 1 night in Jan 2019

2/10 Terrible

Robert

Disliked: Cleanliness, property conditions & facilities, room comfort
NA
for the pay rate of the hotel, best western was terrible. the beds were terrible, it was always too hot in the room. the shower was terrible. the food and the so called free breakfast was terrible. I won't go back to the hotel ever again.
Stayed 3 nights in Nov 2018
Response from Best Western Plus Atakent Park Hotel on 2018/11/12
Dear Robert, Thank you for your feedback we value your opinion. We apologize, that we didn't exceeding your expectations. We will take all your comments to our consideration. Hope to see you again. Kind regards, Zhanna Alimbayeva Front Office Manager

4/10 Poor

Paul, L.A.

Disliked: Cleanliness, property conditions & facilities, room comfort
Location is good , the other thing such as staff, clean, facility need to be development.
Stayed 3 nights in Oct 2018

8/10 Good

Zhanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel with good location
Good location with great restaurant ( Elephant) next door.
Stayed 4 nights in Dec 2017

8/10 Good

mahdi

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2017

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

slava , Tallinn

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Overpricing for 2 stars hotel
I choose it only because close to exhibition centre where I was. Even that you needto walk via lawn and road approx 200 metres but its only 50 m straight but no path anv exit!! Small room, leaking bathrom, NO hot water in the morning (april 25 I ran water for 40 min. It was still cold) Breakfast!! )) cheap horrible tasteless, the same everyday, coffee is so poor and cost like in Moscow or London I m arrive early near 7 and withiut any questin manager made checkin AND without infirming me charged 80 eoros for few extra hours!!! In good hitels management just give it. As bonus cos you sprnt already 6 hours in plane and need rest

2/10 Terrible

JM, France

Disliked: Staff & service, property conditions & facilities, room comfort
One of the worth bed ever !
Certainly the worst bed I had so far. Oh, let me remember, no actually I had one of equal condition when I was camping and sleeping on stones with a thin mat... No kidding, how this hotel dares having such beds, as hard as an iron table, so small that you can't move ? This hotel is nearby a very busy road, hence very noisy. The employees don't know what a smile is. Don't call a taxi from there. Besides overcharging you, the waiting time can be outrageously long ! Truly unbelievable ! Definitely not the same rank as other Best Western. Super disapointing. Breakfast is acceptable for 1 morning only.

10/10 Excellent

fengling

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Dec 2023

10/10 Excellent

TEH SOB

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

ACADEMY

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Best Western Plus Atakent Park Hotel Team on 2023/10/23
Dear Guest ,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Sergej

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Empfehlenswert
Stayed 5 nights in Oct 2022

10/10 Excellent

Sergej

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schön
Stayed 6 nights in Oct 2022

8/10 Good

Pekka

Business traveler
Liked: Cleanliness, staff & service, room comfort
Not bad )
Ok place to stay, although the age of the hotel can be seen. As in most hotels in Kazakhstan, keeping the breakfast warm is big challenge. Location is nice.
Stayed 5 nights in Sep 2022

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities
To be avoided
Rooms are pretty smelly and dirty as well as the building itself. The breakfast was disappointing and poor.
Stayed 4 nights in Sep 2022

4/10 Poor

QI

Business traveler
Disliked: Staff & service
酒店服务很差，不会英语，水都没有，马桶也是坏的
Stayed 6 nights in Jul 2022

10/10 Excellent

JuHi

Business traveler
Liked: Cleanliness, staff & service, room comfort
Really good location :)
The light of restroom was not work good, but the location was so great. Near by hotel, there are so many restaurants, and exhibition center that it is perfect location for business trip. **The burger of hotel was good :D
Stayed 5 nights in Sep 2021
Response from Zhanna Alimabyeva Front Office Manager on 2021/9/17
Dear Ju Hi, Thank you for your review. We will take your notes to our consideration. We are glad that you liked location of the hotel. Hope to welcome you soon! Kind regards, Zhanna Alimbayeva Front Office Manager

10/10 Excellent

Darius

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2021
Response from Zhanna Alimabyeva Front Office Manager on 2021/4/1
Dear Darius, Thank you for your feedback. Hope to welcome you again!

8/10 Good

Alexander

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Sep 2020

10/10 Excellent

Achour

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parsonnel agréable et serviable. J'ai quitté l'hôtel à 3h du matin et c'est la première fois que l'on me propose spontanément dans une telle situation une lunch box.
Stayed 6 nights in Aug 2019

10/10 Excellent

zafer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

PENGFEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2019

10/10 Excellent

PENGFEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2019

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
I chose the apartment and it was amazing. A very nice dining room with 2 sofas, A large room, 2 tv sets, 1 bathroom and 1 separate toilet. Great place to be; the personnel is bilingual, professional and very calm, helpful and dedicated. While I stayed there, it was my birthday and they delicately offered me a birthday cake in my room.
Stayed 7 nights in Mar 2019

6/10 Okay

ANTON

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2019

8/10 Good

OLGA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Хороший городской отель, стоит своих денег
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
angenehmes Hotel, sehr freundliches Personal., sehr guter Service.
Stayed 6 nights in Nov 2018