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Reviews of Almaty Hotel

3.5 out of 5
Almaty Hotel
Kabanbai Batyr str 85, Almaty

Reviews

8.4

Very Good

Rating 10 - Excellent. 28 out of 69 reviews" "
Rating 8 - Good. 32 out of 69 reviews" "
Rating 6 - Okay. 4 out of 69 reviews" "
Rating 4 - Poor. 1 out of 69 reviews" "
Rating 2 - Terrible. 4 out of 69 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Li Qi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well priced central clean and modern hotel
Bright and airy, huge bed, clean sheets and amenities with lots of options for food just next door.
Stayed 2 nights in May 2023
Response from Bolatbekova Aygerim. on 2023/6/25
Dear Li Qi, Thank you very much for staying at Hotel "Almaty". Thanks a lot for you review! We are constantly working to improve the conditions for our guests! We will be glad to welcome you again at our hotel! Sincerely, Guest Relation Manager, Bolatbekova Aygerim.

10/10 Excellent

Markhabo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2021

8/10 Good

Marat

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The view from the window!
Stayed 1 night in Mar 2020

8/10 Good

Maks, Bishkek

Business traveler, Traveled with family
Liked: Staff & service, amenities
flexibility and service, location, space, it would be good if bathroom was better
Stayed 1 night in Jan 2020
Response from Guest Relation manager, Aygerim Bolatbekova on 2020/2/8
Dear Maks, Thank you very much for the choosing our Hotel! We really appreciate the opinion of each Guest of our hotel! We are very glad that you had a chance to enjoy the excellent location of the hotel! The central location is one of the advantages of our hotel. We are constantly working to improve the conditions for our guests and we hope that you will not be disappointed at your next visit. We will be glad to welcome you again at our hotel! Sincerely, Guest Relation Manager, Bolatbekova Aygerim.

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accommodation choice for Almaty
This is a fantastic hotel - clean, cosy, airy. The room exceeded all my expectations with a well proportioned shower, bed and working area. Add to that competent reception staff, wholesome breakfast and superfast wifi. Highly recommended!
Stayed 3 nights in Dec 2019
Response from Aruzhan on 2020/1/17
Good afternoon! Thank you for your feedback. We are glad that you liked our hotel. Hotel "Alma-Ata" is always happy to try for you! Have a nice day!

10/10 Excellent

luis

Liked: Cleanliness, room comfort
eat location and value!
The location of the hotel can’t be beat! The staff is hot and miss..... some very nice others just don’t seem to care The airport transfer was a great plus and free but they say til 8am on their ad but really they don’t do after 7 am. So u miss breakfast but they make a to go one for you! The room had a great view was a bit run down the bathroom was hideous and a shortage of plugs! But overall the hotel because of location u can overlook a lot! Not too many staff members speak English well.
Stayed 1 night in Dec 2019
Response from Aruzhan on 2020/1/17
Good afternoon! We are sincerely sorry that you were unsatisfied. Thank you for leaving a review to help improve the quality of our service. Your feedback will be taken stock in future work. Have a nice day!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well presented rooms
Easy for taxis to locate. Not much in the area but is a manageable walk to the two cathedrals and main museums. Airport taxis are likely to cost in the region of 4000 to 5000 each way and the journey is 20 to 30 mins depending on traffic. Quick check in, hotel has been made over recently with marble bathrooms, superior rooms are spacious and come with team making although had to unplug things to obtain sockets. Is an over site that the TV can’t be seen from the main beds, but lighting was reasonable, the twin room had a spare third bed, there are cupboards and a desk, couple of chairs, room had two balconies facing onto the theatre out the front as well as a table, bedside cabinets and a clean carpet. Minibar fridge and drinks confusing. Wasn’t sure if the water on the table was charged or not as the size of the water bottles in the fridge didn’t match the charge sheet. Corridor was noisy late into the evening and early in the morning due to the neighbours, one of whom was playing the public piano next to the lifts after midnight, and the minibar knocked on the door in the morning. Otherwise good service, luggage was stored at reception, hotel’s taxi service was reliable, only significant issue was not being able to control the temperature as there were no remotes for the air conditioners.
Stayed 1 night in Dec 2019
Response from Aruzhan on 2020/1/19
Hello. Thank you for your feedback and we will work on the faults that you indicate before your next visit. Have a good day!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shady hotel
I was so dissapointed. I booked a suite with mountain view, and got a shady room in the back. Nothing like photos, old and cold. Only 1 socket worked, in the bathroom used shampoo bottles, dirty towels and long black hair in bed. The only positive point was the restaurant, which was spotless, and food was good. After 1 night we moved to a different hotel, which was perfect.
Stayed 3 nights in Oct 2019

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 1 night in Oct 2019

10/10 Excellent

Vadim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
This hotel is nice on the outside but somewhat tired inside. My disappointments were 1). I was told we could not use the pool without making an appointment to use the facilities and had to pay. This was not made aware of at any point with booking this hotel. 2). There was work/construction at the hotel which was not made aware to us when we checked in and then in our room we had a jack-hammer sound above us. We brought this to the attention of the hotel, only to be told it will finish at 6pm. It continued until 6.30pm when I raised it with the hotel staff again. The noise stopped around 7pm. 3). We had breakfast included in our room rate and were told it was from 7am. We explained we were leaving/checking out at 7am and could we come down sooner for breakfast. The lady said we could come down at 6.45am. When we arrived we were tild that breakfast was not possible. The service by the staff was so unhelpful, to a point of being rude. I asked could we have a breakfast take-away bag or a coffee and was told I would need to pay for coffee. After 20mins of discussion the staff were still unhelpful and breakfast still was not being served. I had explained we were leaving to travel a few hours by car and something to eat would be nice but the staff were not interested. 4).The lifts to the room are very small so awkward with our luggage. I feel that booking through Expedia you are treated differently. If it wasn’t for Expedia we would not have found or stayed in this hotel.
Stayed 1 night in Jul 2019
Response from Aigerym on 2019/7/26
Dear Anonymous! Thank you very much for choosing “Almaty’’ Hotel and thanks a lot for your feedback! We really appreciate the opinion of each Guest of our hotel! The spa is separate from the hotel, according to their rules, should be booked for a specific time. The reservation for renting spa is conducted in advance because the spa is heated. We are very apologize that you didn’t informed about the reconstruction on the 8 floor. All information was in lifts and on reception. Please accept our sincere apologies for such an unpleasant incident. Of course, such behavior of restaurant staff was unacceptable. We appreciate any comments about the quality of service in our hotel. Noticing disadvantages, you help us improve the level of service and prevent same situations in our future practice. We will try to do everything possible to meet and exceed your expectations during your next visit to our hotel. We will arrange training sessions for hotel staff. Regarding lifts, unfortunately, the Hotel system does not allow to increase the size of the elevator. All the details and your wishes were transferred to the heads of departments, and we will certainly move towards their solution, development and improvement of the details. We appreciate your feedback, and we really hope that upon your next visit, we can meet and exceed your expectations. We will be glad to see you again! Best regards, guest relation maneger, Bolatbekova Aigerym

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, great location.
Very good value. Perfect location. Nice renovated building.
Stayed 1 night in Jun 2019
Response from Aygerim on 2019/6/26
Dear Martin! First of all, we are very Thankful for your staying at the hotel "Almaty" and for good review. Thank you for noting one of the main advantages of our hotel - a convenient location. Indeed, the Hotel located in the centre of city and surrounded by beautiful parks. We are very pleased that you liked our Hotel after renovation. We are constantly working to improve our quality of service to ensure the best experience for our guests. We hope to welcome you in our hotel soon. Best regards, Guest Relation Manager, Bolatbekova Aigerim.

10/10 Excellent

Timothy, Madison, Wisconsin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second time staying at the Almaty Hotel, and I'll definitely stay there again. Located downtown in walking distance to all the main attractions, the hotel has a great vibe. Best of all are the stunning mountain views, especially from the suites on the upper floors. The breakfast buffet, which was very good last year, is improved, and there's a new coffee shop now on the first floor. The staff is very attentive and welcoming. Most know some English, and will call a colleague with excellent English if necessary. Located right next to the main pedestrian concourse and a subway station, there are excellent coffee shops, cafes, and restaurants all around the hotel. The Almaty opera house is directly across the street, featuring excellent productions at ridiculously cheap prices (by western standards). There are many fancier and more expensive hotels in Almaty full of expats and the international crowd, but I much prefer the atmosphere of the Almaty Hotel, which has a balanced mix of local Kazakhstanis and international travelers. For me, the decision is easy: When I'm in Almaty, I stay at the Almaty Hotel. The mountain view alone is priceless.
Stayed 5 nights in Jun 2019
Response from Aygerim on 2019/6/27
Dear Timothy! Thank you very much for the highest rating and excellent review about the hotel "Almaty". We were pleased to know that you enjoyed the stay. We are very glad that the location of the Hotel "Almaty" was convenient for you. The central location one of the advantages of our Hotel. Also, that’s nice that you were enjoyed mountain view on the upper floors! Our team is constantly working to ensure that breakfast is remembered by our guests, offering all the freshest and best. We are also very pleased to know that you especially liked the work of the staff. We will certainly share your comments with the whole team. We really appreciate the opinion of each Guest of our hotel! Such reviews inspire us and help us work even harder. We will be glad to welcome you again in our hotel! Sincerely, Guest Relation Manager, Bolatbekova Aigerim.

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Its location is very good and so was able to walk around the city. My own concern as an English speaking tourist was most of the TV was in Russian also the street sighs are in Russian letters and so could not read. If Almaty wants more international visitors needs to be more English language focussed rather than Russian focussed as Englidh is the main international langusge
Stayed 1 night in Nov 2018

8/10 Good

Dorothy, Almaty, Kazakhstan

This hotel is okay; bathroom felt small and cramped as if you are in a closet. Breakfast buffet could use a little more variety. Asked housekeeper for coffee and water - two hours later I had to go to front desk and ask for it.
Stayed 3 nights in Oct 2018

8/10 Good

AlmatyHotel, Almaty, Kazakhstan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is central and many restaurants around. One big supermarket is just 6 minutes walk away selling all kind of the food stuff that are needed. You can walk to a few museums, Green Bazzar and Famous parks comfortably. Hotel Staff are friendly and are able to speak English. Good to choose room facing mountain in high floor to get good city view.
Stayed 9 nights in Sep 2018

10/10 Excellent

David, Colorado USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view at the balcony breakfast was best free breakfast I’ve ever had in a hotel
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location and the view was good. Although the hotel had completed its renovation, the facility was just acceptable. We booked a triple room but always had only 2 beds. But the staff could fixed those problems well.
Stayed 2 nights in Aug 2018

8/10 Good

SB, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel right in the center. Excellent breakfast
Stayed 4 nights in Aug 2018

10/10 Excellent

Timothy, Wisconsin, U.S.A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel right in the middle of downtown Almaty in easy walking distance to all the parks and museums and with stunningly beautiful views of the mountains and the opera house. Very reasonable rates, including a very good, hearty breakfast buffet. Not many people from the U.S. seem to stay here--mostly Kazakhs and Russians, but the staff is very welcoming and helpful. Most speak some English. At the front desk, if you ask something more complicated in English, they will quickly find someone with excellent English to help you. You could stay at one of the more expensive hotels full of ex-pats and people from the U.S., but really, why would you want to do that? Why are you traveling if not to really experience a new country? The area around the Almaty Hotel has a great vibe at night--street musicians, restaurants, and lots of people just strolling around. I'd suggest the larger rooms & suites on the upper floors are best and have the best views (and are not expensive). All the rooms have private balconies. They will arrange to pick you up at the airport if you ask for a very reasonable price (about $12). I'll definitely stay at the Almaty Hotel again when I return next year.
Stayed 5 nights in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service. The best location and newly designed rooms on two of the floors. Surprised by how decent the breakfast was. Overall great value!
Stayed 1 night in Jun 2018

2/10 Terrible

Verified traveler

Disliked: Staff & service
Charged things that were not used
My friends were charged for additional things that they never used. Very disappointing.
Stayed 2 nights in Apr 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Some rooms are run down, whereas others have been renovated. Great views of mountains. Friendly staff.
Stayed 4 nights in Mar 2018
Response from Marketing manager on 2018/3/22
Good morning, Dear Guest! Thank you for choosing "Almaty" hotel, during your stay in the southern capital (Almaty), as well as for your comments. We hope to see you again, and will try to make your next stay even more comfortable!Best Regards, Marketing Communications Coordinator Damir Bekmukhambetov.

8/10 Good

Dennis, Rio Vista,CA

Liked: Cleanliness, staff & service, property conditions & facilities
I had an enjoyable stay at this hotel.
The hotel is going through a major remodeling of the upper floors 6,7 and 8. I did have a change to see the work being done. It will make all those rooms very modern with upgrades like more upscale hotels. I liked this hotel for its location in Old Almaty section of town. The buffet breakfast was very tasty with many choices of local cuisine. The hotel staff are first rate and always helpful. I am looking forward to staying there again on a return trip next year.
Stayed 14 nights in Jan 2018
Response from Damir Bekmukhambetov. on 2018/1/26
Good morning, Dear Dennis! Thank you for choosing "Almaty" hotel, during your stay in the southern capital (Almaty), as well as for your comments. We hope to see you again, and will try to make your next stay even more comfortable!Best Regards, Marketing Communications Coordinator Damir Bekmukhambetov.

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 1 night in Nov 2017
Good day, Dear Guest! Thank you for choosing "Almaty" hotel, during your stay in the southern capital (Almaty), as well as for your comments. We hope to see you again, and will try to make your next stay even more comfortable!Best Regards, Marketing Communications Coordinator Damir Bekmukhambetov.

6/10 Okay

Leon T., Cambridge, UK

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
the hotel is under renovation!
the hotel is being renovated and only the 8th floor is open (sic). There is no wifi on the 8th floor. Also there is no front door on the hotel: I dragged my suitcase into a very elegant wedding reception next door before being re-directed. Staff were very pleasant and eager to help if also sometimes panicked (like if you try to order food in the restaurant - sic). The hotel is a 1960 architectural masterpiece and the views from the 8th floor of the Opera House and the mountains are fantastic.
Stayed 2 nights in Sep 2017
Response from Almaty Hotel on 2017/10/5
Good Day, Dear Leon T.! Thank you for choosing "Almaty" hotel, during your stay in the southern capital (Almaty), as well as for your comments. We sincerely apologize for any inconvenience. We would like to assure you that all the information has been send to the relevant departments and the necessary measures have already been taken. Thank you for understanding. We hope that you will be our guest, which we appreciate. We hope to see you again, and will try to make your next stay even more comfortable!Best Regards, Marketing Communications Manager Damir Bekmukhambetov.

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Hotel under construction!
I booked at this hotel only few days prior to arrival. When I arrived I saw the entire hotel under construction it was even hard to enter. They did not accept me due to construction going on and was walked to another hotel - some unheard hotel 10-15 minutes walk from hotel Almaty, which I didn't like at all. I checked availability for next few days at Hotel Almaty it looked available and it was accepting bookings. Its not right and fair to book guest with assumption that you will stay at this hotel when they know well that construction is going on and they just make you stay somewhere else. If I had known I would have preferred my own hotel selection and not selected some old Russian gangster style hotel, dark hotel wallpaper and smelly rooms. Wifi also was not always available
Stayed 3 nights in Sep 2017
Good Day, Dear Guest! Thank you for choosing "Almaty" hotel, during your stay in the southern capital (Almaty), as well as for your comments. We sincerely apologize for any inconvenience. We would like to assure you that all the information has been send to the relevant departments and the necessary measures have already been taken. Thank you for understanding. We hope that you will be our guest, which we appreciate. We hope to see you again, and will try to make your next stay even more comfortable!Best Regards, Marketing Communications Manager Damir Bekmukhambetov

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value full service hotel
Nice large room, good varied breakfast, good amenities, friendly English speaking staff. Good internet. Easy walking distance to lots of sights, restaurants, near a supermarket. I was very happy with my stay and would return.
Stayed 5 nights in Jul 2017
Good afternoon, Dear Amanda! Thank you for choosing "Almaty" hotel, during your stay in the southern capital (Almaty), as well as for your comments. We hope to see you again, and will try to make your next stay even more comfortable!Best Regards, Marketing Communications Coordinator Damir Bekmukhambetov.

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Hotel was good. The rooms are dated, but my room was large and it was comfortable. No complaints.
Stayed 1 night in May 2017
Good afternoon, Dear Sam! Thank you for choosing "Almaty" hotel, during your stay in the southern capital (Almaty), as well as for your comments. We hope to see you again, and will try to make your next stay even more comfortable!Best Regards, Marketing Communications Coordinator Damir Bekmukhambetov.

8/10 Good

Kelvin

Liked: Cleanliness, property conditions & facilities, room comfort
Good value for money
We stayed in one of the newly renovated/updated premier room that had a small living room (sitting area). The room was a perfect size for two. The breakfast quality and selection was decent. The service at the front desk was good. The staff tried to be as helpful as they can. Location wise, it was great, being next to the subway, many restaurants/cafes and shops on the same street. The only minor issue we had was the slightly spotty Wi-Fi when in the room, requiring us to log in to a few WI-FIs to get the best connection. We had little expectation and was pleasantly surprised.
Good afternoon, Dear Kelvin! Thank you for choosing "Almaty" hotel, during your stay in the southern capital (Almaty), as well as for your comments. We hope to see you again, and will try to make your next stay even more comfortable! Best Regards, Marketing Communications Coordinator Damir Bekmukhambetov.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth of this price
Great view from the balcony. No hot water. Carpet was extremely dirty. Food was so so.

10/10 Excellent

Tom, Berkeley CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice older hotel
Although the hotel is clearly older and unrenovated, the rooms and facilities are very nice. We got upgraded for free to a three-room suite, which was larger than some apartments I've lived in. Check-in staff were nice and spoke good English, though they got a little overloaded at peak times.

10/10 Excellent

Ömer

Stayed 1 night in Jun 2023

10/10 Excellent

Seonu

Stayed 3 nights in Apr 2023

10/10 Excellent

anna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Мой первый раз в Алмате
Все было отлично. Все понравилось. А самое главное люди , отзывчивые и доброжелательные. Завтраки супер, особенно омлеты! Спасибо за гостеприимность!
Stayed 4 nights in Mar 2020

10/10 Excellent

Sangik

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Almaty hotel
호텔 위치가 너무 좋았고, 시설도 참 좋았습니다.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가성비 좋았습니다 시설도깨끗하고 편안했습니다
Stayed 5 nights in Feb 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가성비 좋았습니다 시설도깨끗하고 편안했습니다
Stayed 5 nights in Feb 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가성비 좋았습니다 시설도깨끗하고 편안했습니다
Stayed 5 nights in Feb 2020

8/10 Good

ÖZNUR

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Guest Relation Manager, Bolatbekova Aygerim. on 2020/2/8
Dear ÖZNUR, Thank you very much for the choosing our Hotel! We really appreciate the opinion of each Guest of our hotel! We will be glad to welcome you again at our hotel! Sincerely, Guest Relation Manager, Bolatbekova Aygerim.

8/10 Good

Ulf

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

Niklas

Liked: Staff & service, room comfort
City landmark
All and all this is a great hotel. It got this certain kind of glow that comes with it`s history and the fact that its practically a landmark in Almaty, everyone in town knows about it. The skybar food was great. The resturant on 2nd floor, where brakefast is served duing morning was mediocre at best. I have to mention the skybar once more, the meat there is fabtastic. However the hotel lacks the details that makes a 5-star hotel earn it`s stars. One example is the shower. I stayed in a junior suite and the wall mounted shower nozzle was at a hight about 1.5 meter. So you had to kneel to take a shower. The hose was even shorter. There where also alot of stains on the walls left by someones dirty hands. Although there are some issues in terms of standard I would stay there again if I get the chance to. The location is great and the view is breathtaking
Stayed 2 nights in Aug 2019

8/10 Good

Senol

Liked: Property conditions & facilities
Disliked: Staff & service
Mountain view
The hotel has a magnificent mountain view. My room was at the back side, but guests can go out of one of the balconies and can make pleasure of the athmosphere. Located also at a very convenient place. My room was not made up during my stay. No water. And my bed was not a queen size as offered on the booking. Overall: location beats all...
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities
朝食が良かった。種類もまあまあ
Stayed 1 night in Aug 2019

8/10 Good

Rin

Disliked: Amenities
Breakfast is very good for both location and food. The location is very convenient. I am not satisfied with the amenities. I want at least a toothbrush and a trash can.
Stayed 7 nights in Jul 2019

6/10 Okay

Verified traveler

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Stayed 4 nights in Jul 2019