We arrived a bit late so they reached out to us and said: reception close at 22:00 ( no one available over night ) and main door close at 22:10.
We asked for baby crib I as we have 6 months baby, they gave us one partly broken so we have to have the baby with us in bed.
When we got our keys, I noticed my in-low’s room has 2 keys 2 for the room and one for main door, where our room has 1 key I assumed they forget to give a key for the room as the 1 we have is big for the main door. To my surprise later the same key for main door open my room as well, I was shocked that anyone literally in the hotel would have access to my room since it’s a matching key for everyone, I has to secure it from inside with little sofa from inside just to have the peace of mind and sleep.
I had my in-law’s with me, next morning they wanted to shower, and the shower was broken they offered us to move to another room so they can use the facility.
To summarize the hotel or as they call the mansion is expensive when the night is over 400 USD, I would expect a better customer service, better security and room ready to use not such situation with the shower, over all experience is barely okay, highly priced with minimum service and quite old furniture. Staff nice and helpful tho