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Reviews of The Luxe Suites of Alexandria

5 out of 5
The Luxe Suites of Alexandria
225 South Whiting Street, Alexandria, VA

Reviews

6.2
Rating 10 - Excellent. 12 out of 35 reviews" "
Rating 8 - Good. 5 out of 35 reviews" "
Rating 6 - Okay. 2 out of 35 reviews" "
Rating 4 - Poor. 6 out of 35 reviews" "
Rating 2 - Terrible. 10 out of 35 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Dominica

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There wasn’t much to like about this place we I came in it was dirty and had bugs missing items they claimed to have I guessed I made a mistake and reported it to Expedia I got a phone and was threaten not to ever leave a bad review on there again I better call them first. After not receiving toilet paper or a blow dryer I bought my own and I requested that I didn’t want anyone in my room ( I left out the part I had to clean up the apartment cause there was trash and left over toys for other guess)so I emailed them I already got myself the toilet paper and blow dryer then I got woken up to my door getting bang on by two ladies trying to force there way in saying they have to fix my bathroom that I requested keep in mind these ladies have no id , no paperwork, no tools, dressed in hoodies (keep in mind I already told them I don’t want anyone to enter and leave anything at the door) so I called Vector travel who runs arrival And Associates with Trinity suites Told them I didn’t want anyone in my room again and the next day someone used a key and open the door when I called I talked to Faye who was more pissed than me she yelled at me for asking for a manager she told me I should leave and I wasn’t going to get a manager anytime soon I really tried my best to look on the bright side but they really need to work on Communication auntie hired a better cleaning crew
Stayed 7 nights in Nov 2021

4/10 Poor

Doretha

Traveled with group
Disliked: Cleanliness, property conditions & facilities
We never stayed in this unit, the kitchen was full of roaches....very unhealthy. The top of the stove and oven were not clean nor the pots and pans ready for use. The bedrooms, living room and bath were ok. We were disappointed. I appreciate the quick no hassle response to resolve this issue.
Stayed 4 nights in Sep 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Amenities, property conditions & facilities
Property has a warm welcoming home feel. Instructions were easy, location was perfect (close to shops and highway), was provided with snacks, water, coffee etc for my stay. Bed was comfortable and slept good. Will definitely be returning and looking forward to staying again.
Stayed 1 night in Jan 2021
Response from Vector on 2021/2/3
Thank you so much for your great review. We're excited to see that you were able to enjoy our central location, close to shopping and transportation options. Thank you for pointing out our complimentary amenities offered to our guests. We're excited we had the opportunity to host you and look forward to welcoming you back again soon.

4/10 Poor

Thaleia

Stayed 1 night in Jan 2021
Response from Vector on 2021/2/3
Thank you Thaleia for your review. We hope that we could gather more information from you on how we missed the mark with your stay. Please reach out to us directly so we could learn more and make it right. thanks

4/10 Poor

Phillip

Business traveler
Disliked: Cleanliness, room comfort
They towed my company truck even though I had followed the parking primate instruction. There was damage done to the truck from towing. The property never disclosed that they didn’t allow vehicles with company logos. Property didn’t not pay the towing bill or disclose any information about there parking policy.
Stayed 4 nights in May 2020

2/10 Terrible

Anthony

Disliked: Cleanliness, room comfort
The place was so dated i decided to take the penalty and stay somewhere else.
Stayed 2 nights in Sep 2020

10/10 Excellent

shah, Virginia

Traveled with group
Liked: Cleanliness, amenities
Nice place and beautyfull I like the key system and safety of the bullding
Stayed 2 nights in Aug 2020

2/10 Terrible

Steven

Disliked: Cleanliness, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Shuang

Traveled with family
Liked: Cleanliness, room comfort
Good stay
We visited with family in February. The apartment was clean and location was nice.
Stayed 2 nights in Feb 2020

4/10 Poor

Mya

Traveled with family
Disliked: Cleanliness, room comfort
Urgent!
I always love the suites here of Alexandria but it was very disappointing to see bugs in hallways and in the apartment as if the building really needs an inspection on roaches.
Stayed 2 nights in Jul 2020

2/10 Terrible

Iqra

Disliked: Cleanliness, room comfort
Stayed 1 night in Jul 2020

2/10 Terrible

Ryan

Traveled with family
Disliked: Cleanliness, room comfort
Stayed 2 nights in Jul 2020

8/10 Good

John

Traveled with family
Liked: Cleanliness, room comfort
4 1/2 star review
Room was perfect, clean and comfortable. All and all it was a great place to stay..Parkimg was difficult but its like that all around there.
Stayed 4 nights in Feb 2020

2/10 Terrible

Tori, Maryland

Traveled with group
Liked: Amenities
Disliked: Cleanliness
The property was infested with roaches and mice. Although Travelocity was great and handled this matter appropriately, the property staff was horrible!
Stayed 4 nights in Jul 2020

2/10 Terrible

Marcel

Disliked: Cleanliness, room comfort
THEY HAVE ROACHES
While booking my trip online I was told I would get a balcony. Once we checked into the room there was no balcony at all. It was hard to get in contact with someone and when we finally did we were told there weren’t any more rooms available. We checked in around 6pm. We bleached and lysol the entire place (due to COVID-19). After finally finishing cleaning we left to get food. When we returned to the room we noticed a baby roach in the kitchen. Then more in the living room and even more in the bedroom. We immediately packed up our clothes, left all the food and other items because roaches had gotten to them. We returned the keys. Tried calling again but couldn’t get in contact with anyone again. The next day we got in contact with hotels.com and we were given the run around. Finally 2 days later and was told we would get a full refund.... DO NOT STAY HERE THEY HAVE ROACHES.....
Stayed 2 nights in Jun 2020

2/10 Terrible

John

Business traveler
Disliked: Cleanliness, room comfort
NOT LUXE - should be renamed nightmare suites
Not sure how to state how bad it was. First of all, I couldn't get in. I was on hold for 23 minutes waiting for them to pick up the phone. I finally got in and it smelled terrible. The place was NOT LUXE at all!! The worst part - I got towed - after following their exact directions of placing the parking sign on my dashboard. Luckily, Hotels.com came to the rescue, but DO NOT stay here or you'll regret it.
Stayed 2 nights in Jun 2020
Response from Vector on 2020/6/5
Thank you for the review. We’re working to address the issues you faced.

8/10 Good

LINDA

Stayed 7 nights in May 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities
Stayed 2 nights in May 2020
Response from Vector on 2020/6/5
Thank you for the review!

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I have stayed at a few luxury apartment rentals but this is the WORST EVER! We left a day early because of ROACHES!!!!!!!!! Was supposed to get refunded...we shall see smh!
Stayed 2 nights in May 2020
Response from Vector on 2020/6/5
Thank you for the review. We’re discussing a solution with the property management.

10/10 Excellent

Alexis

Stayed 7 nights in May 2020
Response from Vector on 2020/6/5
Thank you!

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, room comfort
Alexandria suburban gem
This apartment is in the Alexandria suburbs. Excellent value for the savings. We used Uber, Lyt and pbkuc busses and trains to travel to/from this location. We had one issue with the apartment which was quickly resolved once I called Customer Support. Recommended for travelers with a tight budget.
Stayed 5 nights in Mar 2020
Response from Vector on 2020/6/5
Thank you for the review!!

10/10 Excellent

Yessi

Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2020
Response from Vector on 2020/4/29
Thank you for the review!

10/10 Excellent

Imani

Traveled with family
Liked: Cleanliness, room comfort
Extremely comfortable
It was clean and the beds were extremely comfortable. I’ll be coming back.
Stayed 2 nights in Apr 2020
Response from Vector on 2020/4/28
Thank you, hope to see you again soon.

10/10 Excellent

Imani

Traveled with family
Liked: Cleanliness, room comfort
In was clean and the beds were extremely comfortable I would definitely recommend and me be coming back
Stayed 4 nights in Apr 2020
Response from Vector Travel on 2020/4/22
Thank you!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Stayed 4 nights in Feb 2020
Response from Vector Travel on 2020/4/20
Thank you for the review!

6/10 Okay

sean

Liked: Cleanliness
Left early for discomfort and frustration.
The parking is terrible. Very narrow spaces and must park outside of reserved spaces which means a small walk. Good luck if you have a large SUV. The entire building wreaks of trash. I felt gross in the hallways. Even the stairwells were potent with the smell, which I took primarily because the elevator took forever and shook rather abruptly at every stop. The walls are thin and you can hear someone coughing in the neighboring units. Not a great area of the city. Water pressure in the shower was pretty much nonexistent. The place itself was very clean and appropriately supplied. Beds were very comfortable and apartment set up nicely. But over all I was so uncomfortable by the rest of the space I left a day early and ate the $150 in fees just to get out. Not happy with the area, parking, or condition of the actual apartment building. It says “luxury apartments” ... there is nothing luxurious about it.
Stayed 3 nights in Mar 2020
Response from Vector Travel on 2020/4/20
Thank you for the review. We really appreciate the feedback.

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, room comfort
Wonderful hotel!
Great location to stay! Super clean, super friendly!
Stayed 4 nights in Mar 2020
Response from Vector on 2020/3/18
Thank you!

4/10 Poor

Familytrip, Minneapolis

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Amenities
I would not describe the property as Luxe.. it was ok, but could have been an advertisement for IKEA and Amazon basic.
Stayed 4 nights in Mar 2020
Response from Vector Travel on 2020/4/20
Thank you for the review. We appreciate your feedback.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was in a good location , 5 mins away from everything. The only bad thing was the parking as well as , you can hear everything that is going on outside of the apartment , very very thin walls.
Stayed 5 nights in Mar 2020
Response from Vector on 2020/3/18
Thanks for the review!

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No no no. Deceptive.
From the start, it smelled like a sewage line burst as soon as you walk in. The elevators were sticky and nasty. Attempting to make it down the hallways were there were screaming people, crying babies, and tapping dogs made it seem like one of those 80s style movie crack den apartments. How this place has such high ratings is shocking!
Stayed 2 nights in Mar 2020
Response from Vector on 2020/3/18
Thanks for the review. We’re sorry to hear about your experience.

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Great location Comfortable place to stay
Stayed 3 nights in Feb 2020
Response from Vector Travel on 2020/3/2
Thank you!

10/10 Excellent

kejaney

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Splendid
It was an amazing place and decor they have great amenities great property and great neighborhood. Everything works and there is plenty of stores around including a nail shop that’s a little pricey. They are extremely attentive to you having the best stay. The laundry room takes card not coins. And watch out for parking use the pass at all times . The tow guys are real strict .
Stayed 4 nights in Feb 2020
Response from Vector Travel on 2020/2/25
Thanks for the kind review! Hope to host you again soon.

8/10 Good

Irvin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The condo itself is nice and comfortable. Living spaces are nicely appointed. However the bedrooms have no bureaus in them. Nothing to unpack your clothes in. No hooks on doors, lighting was also inadequate.
Stayed 2 nights in Jan 2020
Response from Vector Travel on 2020/1/21
Thank you for the kind review, we're happy you enjoyed our place! We'll make sure to get some more storage space!

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
DO NOT BOOK!
When I first booked the “Luxe” Suites of Alexandria, as any one would do I looked up the apartment reviews. I was unable to find the real name of the apartment complex, the real name of the complex is called Arrive. They pride themselves on luxury but this complex is far from it. The reviews on Yelp from tenants show rats, roaches, and filth. When you decide to book one of these apartments- make sure to look up Arrive apartment complex in Alexandria VA! Good luck
Stayed 2 nights in Jan 2020

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very satisfied customer... 2br apt
Great place...alot of "free parking...its a 7/11 500 feet form the parking lot...no host all in your business...1st floor doesnt have a balcony...clean and nice bathroom...the beds are low to the ground but very comfortable...6 seat dining table and the full kitchen is perfect for cooking...dishwasher, big refrigerator,nice stove and a microwave...i❤❤❤❤ot
Stayed 2 nights in Jan 2020
Response from Vector Travel on 2020/1/7
Thanks so much for the kind review! We hope to host you again soon.