The good and bad. First off, when we got to our room, it smelled like sewage. Then, when we ran water in the sink, it leaked all over the bathroom floor. We tried to find someone on the property, and there was no one around. Then we tried calling, and we only got a message in Icelandic (which we didn't understand. Finally we got ahold of someone through Expedia. This person was trying to be helpful, but it took a couple of hours to finally convince them that it wasn't "just a Sulphur smell" from the nearby geothermal area. At first, they wanted us to wait for the next morning to get a different room. I refused. Finally, we were given a new room, and it was fine. I did appreciate the continued responses, even though it took a while to get a new room. Also, there was a couple from Japan who were given the code to their room, but NOT told to add a # after entering the code. This poor couple was trying to get a hold of someone to help, and again, no one was around, and no one answered the phone. We helped them. There needs to be a person on site to help those that need it. On a good note, the breakfast buffet had quite a few items (not cooked, but cold foods)