You have to go, nice place, to many options at the same place
GUILLERMO
於 2025 年 7 月住了 5 晚
10/10 有夠讚
Gerardo
家庭旅遊
2025 年 7 月 29 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Loved that it is absolutely a perfect spot for the entire family!
Gerardo
於 2025 年 7 月住了 4 晚
10/10 有夠讚
Andrej
2025 年 7 月 28 日
喜歡:整潔度、員工素質和住宿環境和硬體
We had an incredible stay and time! Thank you!
Andrej
於 2025 年 7 月住了 8 晚
10/10 有夠讚
Jany
團體旅遊, 家庭旅遊
2025 年 7 月 26 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent service. We had a great experience.
Jany
於 2025 年 7 月住了 7 晚
8/10 不錯哦
Karen
家庭旅遊
2025 年 7 月 26 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property was beautiful, room was clean, staff super helpful and kind. The pools were beautiful, I do wish there was a way to cool the water a bit to be more refreshing. The hotel did a good job in removing seaweed from beach. I had no idea how much the seaweed affected swim visibility and clarity of the water, there was nothing the hotel could do. If you want clear blue water, wait until the “cold” season, all the guides said it is a huge transition. I actually didn’t know that I had VIP access, I don’t think it would have changed our stay- all amenities were wonderful.
Karen
於 2025 年 7 月住了 4 晚
2/10 很糟糕
Eugene
親子旅遊
2025 年 7 月 25 日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I went on vacation July 16 through the 23 2025 and and stood at the luxury one thinking that it would be nicer than the rest of the properties to find out that the cheaper properties have been upgraded, but not they’re higher one and then when it comes to dinner, good luck people make reservations two weeks in advance, leaving first timers to only eat at buffet cause everything is booked was offered no upgrades to my room even though my VIP with Expedia but my friend showed up two hours later for his reservations and they asked him if he would like an upgrade because he was going to be paying versus I was not gonna be paying because I’m a VIP member so they live there and the property is under the construction very noisy
Eugene
於 2025 年 7 月住了 7 晚
10/10 有夠讚
Ariagna
家庭旅遊
2025 年 7 月 21 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Todo me gustó de bahía príncipe luxury akumal son excelentes en todo .
Ariagna
於 2025 年 7 月住了 7 晚
8/10 不錯哦
Mauricio
家庭旅遊, 親子旅遊
2025 年 7 月 19 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great place for families
Mauricio
於 2025 年 7 月住了 7 晚
10/10 有夠讚
Maria Lourdes Arce
家庭旅遊, 親子旅遊
2025 年 7 月 18 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Limpieza, seguridad, trato excelente supero mis expectativas,
Maria Lourdes Arce
於 2025 年 7 月住了 7 晚
8/10 不錯哦
Hira Rafique
2025 年 7 月 15 日
喜歡:員工素質和住宿環境和硬體
M
Hira Rafique
於 2025 年 5 月住了 5 晚
10/10 有夠讚
Mauricio
2025 年 7 月 14 日
喜歡:整潔度、員工素質和住宿環境和硬體
Stuff was very friendly and accommodating.
Rooms were very clean
Mauricio
於 2025 年 7 月住了 6 晚
8/10 不錯哦
araceli j
親子旅遊
2025 年 7 月 14 日
喜歡:整潔度和設施服務
Very friendly and attentive.
araceli j
於 2025 年 7 月住了 5 晚
10/10 有夠讚
Maria
2025 年 7 月 8 日
喜歡:整潔度和員工素質
Maria
於 2025 年 6 月住了 6 晚
10/10 有夠讚
Jonathan
團體旅遊, 家庭旅遊, 親子旅遊
2025 年 7 月 7 日
喜歡:整潔度、設施服務和住宿環境和硬體
I loved having the electric carts to take people all over not only our resort but to other resorts of the same company in the immediate vicinity as well. Gave us a much wider choice of restaurants than if we stayed at just the one resort.
Jonathan
於 2025 年 7 月住了 3 晚
6/10 一般般
Krishnakant
家庭旅遊
2025 年 7 月 7 日
喜歡:整潔度和設施服務
Everything was good except food ( Both on General buffet and specialised restaurants). Food was tasteless.
Krishnakant
於 2025 年 6 月住了 5 晚
8/10 不錯哦
Christopher
情侶出遊
2025 年 7 月 6 日
喜歡:整潔度和住宿環境和硬體
The welcome was great. Ran into some trouble at check in with our rooms. Took longer than expected. Overall great time. Did hit the beach due to seaweed. Overall great family resort to stay.
Christopher
於 2025 年 6 月住了 5 晚
10/10 有夠讚
Claudia
家庭旅遊
2025 年 7 月 6 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Love the property, 2nd time..staff, good, amenities the best!
Claudia
於 2025 年 6 月住了 7 晚
2/10 很糟糕
Sonya
2025 年 7 月 5 日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This is your sign to avoid this property at all cost!! The rooms are not luxurious at all, it’s outdated, dirty, we were even infested with ants. Our AC did not work for the first night and what’s astonishing is the lack of customer service. We were dealing with a person named Eddy that was extremely rude and would belittle our room issues. There’s no dining available we had to wait until it was dinner time hoping for a cancelation. You’re not allowed to walk by the beach past 7pm. They do not respect their opening hours which caused us to not eat breakfast before our excursion. It took 5 days before obtaining water bottles in our room and even the 24 hour room service? Yeah they ignore your requests. They also convinced us to pay an extra 300 usd (which I negotiated they wanted us to pay 600$) for a better room with a private beach and guess what? The beach is not even accessible since it was the dumping ground for seaweed and there was a rock barrier. After we went to complain about all of this, they gave us two options. Either to sign a non disclaimer and they would give us hotel credit or they can try to refund us for the extra we paid for our room. It’s been two weeks we left and we got nothing. Oh and in their gourmet restaurant Alux, we found glass in our desert. We also got our cloths ruined because they cleaned our tables in our room with bleach which stained our cloths completely. So please AVOID AVOID AVOID!!
Sonya
於 2025 年 6 月住了 8 晚
10/10 有夠讚
Enrique
家庭旅遊
2025 年 7 月 5 日
喜歡:設施服務和住宿環境和硬體
Been to several all inclusives in the Riviera Maya...this is one our entire family agreed to return to again. The staff does go above and beyond from the 24 hr room service, towel service, bus boys, shuttle crew to name a few. Steakhouse was phenomenal. The show Origen was very entertaining.
Enrique
於 2025 年 6 月住了 5 晚
10/10 有夠讚
Arta
家庭旅遊
2025 年 7 月 4 日
喜歡:整潔度、設施服務和住宿環境和硬體
….
Arta
於 2025 年 6 月住了 10 晚
10/10 有夠讚
Ronaldo
情侶出遊
2025 年 7 月 4 日
喜歡:整潔度、設施服務和住宿環境和硬體
Everything was great, especially the staff.
Ronaldo
於 2025 年 6 月住了 7 晚
10/10 有夠讚
Sofia
家庭旅遊
2025 年 7 月 3 日
喜歡:整潔度、設施服務和住宿環境和硬體
It is a different concept from the regulars hotel but we like it.
Sofia
於 2025 年 6 月住了 7 晚
8/10 不錯哦
Larisa
2025 年 7 月 3 日
喜歡:整潔度
Larisa
於 2025 年 6 月住了 8 晚
6/10 一般般
Frederic Marcel Richard
家庭旅遊
2025 年 6 月 30 日
喜歡:整潔度和設施服務
Excellent staff, service and overall quality of the resort. They lose two stars because:
- their beach isn't great: the beach itself is very narrow and the water is very shallow.
- their restaurant reservation system is ridiculous. We were told that we should have booked the restaurants at least a week before our stay...without even knowing what the restaurants looked like or how our week would turn out.
- about half of the resort was undergoing significant renovations when we were there. We had construction workers and noisy construction equipment and trucks under our balcony from 8am to 6pm all week long.