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Reviews of Radisson Hotel Akron/Fairlawn

3 out of 5
Radisson Hotel Akron/Fairlawn
200 Montrose West Ave, Akron, OH

Reviews

6.4
Rating 10 - Excellent. 231 out of 1001 reviews" "
Rating 8 - Good. 230 out of 1001 reviews" "
Rating 6 - Okay. 190 out of 1001 reviews" "
Rating 4 - Poor. 192 out of 1001 reviews" "
Rating 2 - Terrible. 158 out of 1001 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

4/10 Poor

Traci

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on duty on 2024/5/21
Dear Traci, Thank you so much for taking the time to share your feedback with us. We sincerely appreciate your insights and regret that we couldn't deliver a flawless 5-star experience during your stay. Your input is incredibly valuable, and we're eager to learn how we can enhance your experience in the future. Please don't hesitate to reach out to us at any time; we're here and ready to listen. Thank you for choosing us, and we look forward to the opportunity to improve and better serve you on your next visit.Warm regards,Management

4/10 Poor

Debby

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The 3rd floor had an awful odor. The room carpet was dirty.
Stayed 1 night in May 2024
Response from Manager on duty on 2024/5/14
Dear Debby, Thank you for sharing your recent experience with us. I'm truly sorry to learn that your stay fell short of expectations due to cleanliness concerns.Ensuring a pristine environment is paramount to us, and I apologize for any inconvenience caused by this oversight. Please know that your feedback has been shared with our housekeeping team for immediate attention and improvement.We appreciate your candor, as it highlights areas where we can enhance our services. If you decide to stay with us again, I assure you that we will go above and beyond to make your next visit memorable for all the right reasons.Should you wish to discuss your stay further or require any assistance, please don't hesitate to reach out.Warm regards,Management

2/10 Terrible

Kuldip

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible and unclean
Stayed 1 night in May 2024
Response from Manager on duty on 2024/5/11
Dear Kuldip, Your candid feedback is invaluable to us, and we genuinely appreciate you taking the time to share your experience. We're truly sorry to hear that your visit fell short of our usual standards, and we deeply regret any disappointment caused by cleanliness issues. Rest assured, we take your concerns seriously and are committed to addressing them promptly to ensure a more pleasant experience for all our guests. Your satisfaction is our top priority, and we're eager to learn more about your specific concerns so that we can take immediate action to improve. Please don't hesitate to reach out to us directly; your feedback guides our ongoing efforts to enhance our services. Thank you for choosing us, and we hope to have the opportunity to regain your trust and provide you with a more enjoyable stay in the future.Warm regards,Management

4/10 Poor

Derrick

Traveled with partner, Traveled with pets
Liked: Cleanliness
My 2 star overall review is based on the value Normally I stay at the Super 8 right down the street, but I had a little bit of extra money and wanted to upgrade and thought of Radisson. Should be nicer than Super 8, but wasn't. Probably about the same quality, but at a higher cost. Both have pros and cons, though, so let's list them. 1.) Pet fee was $10/night as opposed to $25/week at the Super 8. 2.) The bathroom is cramped and tiny, and lacks a ventilation fan. If you don't want the people in the hallway on the other side of the wall to hear you do your business, run the tub. Speaking of tub, it took FOREVER for the water to get hot, and the tubs are TINY. Super 8 gets you a better overall bathroom including a jetted tub big enough for 2. 3.) The bed was extremely comfortable, as well as the pillows and bedding. Radisson wins. 4.) Both have mini fridges and microwaves. TV sizes are comparable, but Radisson has 8k Smart TVs, Super 8 doesn't. However, my TV wasn't connected to the network and I couldn't connect it. Thank God I took my Xbox. 5.) Radisson has cleaner grounds. Super 8 claims to charge a cleanup fee if you don't clean up after your dog, but apparently everyone ignore that policy. Dog poo everywhere. 6.) Breakfast at Radisson is $10/person and not worth it. Super 8's is free and still not worth it. Go out for breakfast. All in all, I say the hotels are about even as far as quality goes, but for very different reasons. But Super 8 is much less expensive.
Stayed 2 nights in Apr 2024
Response from Manager on duty on 2024/5/9
Dear Derrick, I appreciate you taking the time to provide detailed feedback on your recent stay. It's disheartening to hear that your experience with us did not meet your expectations, especially considering your decision to try our hotel as a step up from your usual choice. While we strive to offer a comfortable and enjoyable stay for all our guests, it seems we fell short in certain aspects, particularly in comparison to your experiences elsewhere.Your insights into the various amenities and services offered at both hotels are valuable, and I'm glad to hear that you found some aspects of our accommodations, such as the comfortable bedding, to your satisfaction. However, I understand your disappointment with the value proposition, especially considering the price disparity between our property and the Super 8 down the street. We take your feedback seriously and will review it internally to see where we can improve and better align with the expectations of our guests. Your perspective helps us to continually refine and enhance the guest experience, and we sincerely hope to have the opportunity to welcome you back in the future and provide you with a more satisfying stay.Sincerely, Management

8/10 Good

E Carmen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hot tub was cold. Disappointing.
Stayed 1 night in Apr 2024
Response from Manager on duty on 2024/4/16
Dear Carmen, Thank you for your review. As a flawless guest experience is what we aim for, it appears we missed the mark. Please accept our apologies for the issue you experienced with the hot tub during your stay. Any additional feedback is certainly welcomed to help improve our operation. We appreciate your feedback and hope you will allow another opportunity to provide you with the stay you deserved. Sincerely,Management

8/10 Good

Tim

Liked: Staff & service
Great stay. Rooms could stand an update, but overall just fine. Great Indian restaurant in the hotel and great customer service on a very busy day (eclipse)
Stayed 2 nights in Apr 2024
Response from Manager on duty on 2024/4/16
Dear Tim, Thank you for your wonderful review. It truly means so much to all of us when our guests let us know about their experience.Sincerely, Management

4/10 Poor

Nikhil

Disliked: Property conditions & facilities
Carpet and room smellls, lightbulb out, bug in the bathroom, comforter is torn. Old pillows and pillow covers, thin towels.
Stayed 3 nights in Apr 2024
Response from Manager on duty on 2024/4/10
Dear Nikhil, Thank you for taking the time to complete this review. We apologize for not being able to provide you with an overall perfect stay. Your fair and honest feedback will help us to continue to improve our overall operations. Thanks for letting me know. On behalf of our entire staff we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely, Management

10/10 Excellent

Yanitza

Liked: Cleanliness, staff & service, property conditions & facilities
Nice job place
Stayed 1 night in Apr 2024
Response from Manager on duty on 2024/4/8
Dear Yanitza, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

2/10 Terrible

Leah

Traveled with partner
Quite possibly the worst hotel I’ve ever seen. We left less than ten minutes after checkout. The beds vibrate. There was hair all over the “clean” sheets. There were bugs in the towels and toilet paper. The hairdryer was a fire hazard. There was an unidentifiable substance all over the bathroom wall and the carpeting was wet. I wouldn’t recommend this hotel to anyone.
Stayed 1 night in Apr 2024
Response from Manager on duty on 2024/4/8
Dear Leah, Thank you for taking the time to share your experience. I am shocked to hear about the situations you encountered and would like to deeply apologize. I also would like to ensure you that comments like yours are not taken lightly and will be addressed immediately with our entire team. The description of your stay is highly unusual and does not represent the level of high standards we all aim to achieve. We do hope you allow us another opportunity on a future stay to show you, how we used your overall comments to improve. Sincerely, Management

2/10 Terrible

Victoria

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Cleanliness, property conditions & facilities
The water was brown coming out the faucet, so you have to let it run Light bulbs above bathroom sink are out And the one flickers Towels coming in were dingy with stains Big comforter had stains They replaced with two smaller brown blankets Complained the next day about all They were supposed to bring the correct comforter Never did People in the hall is noisy Shower drains slow so while you're taking a shower the water is standing
Response from Manager on duty on 2024/4/8
Dear Victoria, Thank you for your comprehensive review detailing your recent stay with us. We are very disappointed to learn of your experience at our hotel, and we apologize for the many issues that you encountered. We have reviewed all of your comments as a management team, and each department head will formulate a plan to ensure that the risk of such issues occurring again are minimized. We apologize sincerely for not providing you with a better stay.Sincerely, Management

6/10 Okay

Corletta

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Just a few instead of it being 50$ deposit it was 150 the toilet had urine around it it also smelled really bad on this site at the time of booking it said free breakfast it was actually 10$ I’m not saying I wouldn’t go back but I’m in no hurry the staff was nice just a few errors
Response from Manager on duty on 2024/2/26
Dear Corletta, Thank you for your feedback. We pride ourselves in providing a problem free stay for all of our guests. However, we've fallen short of your expectations. We're sorry for the inconvenience and hope you accept our sincere apologies. We will share your comments with the entire team to help us prevent these type of issues from happening to future guests. We do hope you allow us to provide you with the stay you deserved on a future visit to the area. SincerelyManagement

4/10 Poor

Alex

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The staff was rude
Stayed 2 nights in Feb 2024
Response from Manager on duty on 2024/2/22
Dear Alex, Thank you for taking the time to post this review. We apologize for our service level not meeting your expectations. I will share this review with my team immediately to ensure issues like the ones you describe keep from happening again going forward. Our goal is to try and ensure each and every guest has an overall positive experience when staying with us. Thanks for the feedback and we do hope you give us another opportunity to provide you with an excellent stay. Sincerely,Management

6/10 Okay

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities
Get what you pay for it was a pool and the hot tub was nice. Hot tub wasn't very hot. There was a refrigerator and a microwave in the room. No breakfast. That's $10 extra. I took the dog which was only $10 extra which was nice. But luckily I found a blue pill underneath the bed before the dog did or it could have been bad news for my beagle get what you paid for. It was a nice property. Nice TV, nice comfortable beds and everything. The room was quiet. I would stay again but not the cleanest room
Stayed 1 night in Feb 2024
Response from Manager on duty on 2024/2/22
Dear Brian, Thank you for your review. As a flawless guest experience is what we aim for, it appears we missed the mark. Please accept our apologies for the issues you experienced during your stay. Any additional feedback is certainly welcomed to help improve our operation. We appreciate your feedback and hope you will allow another opportunity to provide you with the stay you deserved. Sincerely,Management

6/10 Okay

TIM

Disliked: Amenities
not as nice as i thought it was gonna be for an upper scale hotel ,room was ok not the quality of rooms ive had from other chains ,less items in the rooms as far as hotel supplied items , toiletries towels hair dryer , you get what you pay for ,the price of th room was excellent ,staff was nice ,clientele on the other hand
Stayed 1 night in Feb 2024
Response from Manager on duty on 2024/2/22
Dear Tim, Thank you for your review. As a flawless guest experience is what we aim for, it appears we missed the mark. Please accept our apologies for the issues you experienced during your stay. Any additional feedback is certainly welcomed to help improve our operation. We appreciate your feedback and hope you will allow another opportunity to provide you with the stay you deserved. Sincerely,Management

6/10 Okay

Steven

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Manager on duty on 2024/2/22
Dear Steven, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff at Radisson Hotel Akron/Fairlawn, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management

10/10 Excellent

Joshua

Clean
Stayed 1 night in Feb 2024
Response from Manager on duty on 2024/2/22
Dear Joshua, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff at Radisson Hotel Akron/Fairlawn, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management

6/10 Okay

Mark

Business traveler
Disliked: Cleanliness, property conditions & facilities
Hotel needs some upgrades.
Stayed 4 nights in Feb 2024
Response from Manager on duty on 2024/2/22
Dear Mark, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management

2/10 Terrible

Kara

Disliked: Cleanliness, staff & service, property conditions & facilities
This as by far the most disgusting place I have ever stayed. Nothing was clean, crumbs and empty bottles all over. BLOOD was on the sheets, I wouldn’t recommend this hotel to ANYONE
Stayed 1 night in Feb 2024
Response from Manager on duty on 2024/2/22
Dear Kara, thank you for taking the time to post this review and for telling us about your experience. Your feedback is valuable and will help us continue to improve our hotel. We will look into this matter and try to formulate a plan that addresses this issue. Please accept our apology and rest assured we will do all we can to rectify this problem. Thanks again for letting us know and hope to see you again if your travel plans bring you back into this area. Sincerely, Management

6/10 Okay

Wade

Business traveler
Stayed 1 night in Feb 2024
Response from Manager on duty on 2024/2/22
Dear Wade, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff at Radisson Hotel Akron/Fairlawn, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management

8/10 Good

Valerie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Manager on duty on 2024/2/22
Dear Valerie, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff at Radisson Hotel Akron/Fairlawn, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management

6/10 Okay

Lovie

Traveled with family
Liked: Staff & service
Overall 7/10
Stayed 2 nights in Feb 2024
Response from Manager on duty on 2024/2/13
Dear Lovie, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff at Radisson Hotel Akron/Fairlawn, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management

2/10 Terrible

Katy

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in major need of some work. Loose door handles, mold in the shower, the gym and pool are disgusting. The staff wouldn’t allow us to sit at certain tables in the lobby and play cards. Door didn’t always lock correctly, keys stopped working several times too. The location is about the only positive
Stayed 1 night in Feb 2024
Response from Manager on duty on 2024/2/9
Dear Katy, Thank you for taking the time to share your experience. I am shocked to hear about the situations you encountered and would like to deeply apologize. I also would like to ensure you that comments like yours are not taken lightly and will be addressed immediately with our entire team. The description of your stay is highly unusual and does not represent the level of high standards we all aim to achieve. We do hope you allow us another opportunity on a future stay to show you, how we used your overall comments to improve. Sincerely, Management

8/10 Good

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed the pool & hot tub area. Our room was clean, we did have to ask for extra towels, wash clothes, also toilet paper. The bed was a king size which was great but the pillows were very small. Overall our stay was nice.
Stayed 2 nights in Feb 2024
Response from Manager on duty on 2024/2/9
Dear Jennifer, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff at Radisson Hotel Akron/Fairlawn, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management

2/10 Terrible

Amari

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on duty on 2024/1/24
Dear Amari, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service
Stayed 3 nights in Jan 2024
Response from Manager on duty on 2024/1/18
Dear valued guest, FEEDBACKWe thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management

6/10 Okay

Calleiah

Disliked: Cleanliness, amenities, property conditions & facilities
Rooms are very old. Only up to date feature are the sleep number beds
Stayed 2 nights in Jan 2024
Response from Manager on duty on 2024/1/16
Dear Calleiah, Thank you for your review. As a flawless guest experience is what we aim for, it appears we missed the mark. Please accept our apologies for the issues you experienced during your stay. Any additional feedback is certainly welcomed to help improve our operation. We appreciate your feedback and hope you will allow another opportunity to provide you with the stay you deserved. Sincerely,Management

6/10 Okay

Susan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Last time to stay here
Hotel in general is in need of much updating. Carpeting in lobby and hallways are unswept and dirty. Room carpet is a trip hazard and needs stretched/replaced. Bathroom tub liner was cracked and badly patched. Heat would not turn off automatically. Bed mattress lumpy and hard. No returns here by me.
Stayed 1 night in Jan 2024
Response from Manager on duty on 2024/1/15
Dear Susan, thank you for taking the time to post this review and for telling us about your experience. Your feedback is valuable and will help us continue to improve our hotel. We will look into this matter and try to formulate a plan that addresses this issue. Please accept our apology and rest assured we will do all we can to rectify this problem. Thanks again for letting us know and hope to see you again if your travel plans bring you back into this area. Sincerely, Management

8/10 Good

Garrett

Stayed 1 night in Jan 2024
Response from Manager on duty on 2024/1/11
Dear Garrett, Thank you for taking the time post about your experience. We are delighted and humbled by the GOOD rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

2/10 Terrible

YM

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub not working eat at the restaurant the food was horrible bad experience I had stay at Radisson before but this one is bad terrible
Stayed 2 nights in Jan 2024
Response from Manager on duty on 2024/1/11
Dear YM, It was a pleasure to welcome you to our hotel and we thank you for the opportunity to serve you during your travels. We are grateful for your feedback regarding your recent stay and want to let you know that we are as disheartened to learn that your experience was less than exemplary. We take pride in providing inspired service with a commitment to quality to heighten the overall value of our guest experience. Therefore, we sincerely regret that you did not experience a positive visit. If possible, we would appreciate it if you could contact our hotel at your earliest convenience. We would like to gather further information regarding your concerns. We are looking forward to speaking with you personally. We wish you nothing but continued success and happiness and look forward to having the pleasure speaking with you. Have a wonderful day, and travel safely. Sincerely, Management

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on duty on 2024/1/11
Dear Jason, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Nothing worked…heater was broke pool was down hot tub was down fitness center was down was not mentioned in description
Stayed 1 night in Dec 2023
Response from Manager on duty on 2024/1/3
Dear valued guest, Thank you for taking the time to share your experience. I am shocked to hear about the situations you encountered and would like to deeply apologize. I also would like to ensure you that comments like yours are not taken lightly and will be addressed immediately with our entire team. The description of your stay is highly unusual and does not represent the level of high standards we all aim to achieve. We do hope you allow us another opportunity on a future stay to show you, how we used your overall comments to improve. Sincerely, Management

10/10 Excellent

David

Traveled with partner
Liked: Amenities
Its a nice hotel but it is getting a little out dated and dirty. Staff is nice and we had a nice stay.
Stayed 1 night in Dec 2023
Response from Manager on duty on 2024/1/1
Dear David, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff at Radisson Hotel Akron/Fairlawn, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management

6/10 Okay

Angela

Liked: Staff & service
Disliked: Property conditions & facilities
Not
Carpet and a few things needed updated. Seemed like Frito’s. I don’t think they even vacuumed my room. Balcony door was unlocked. I moved to a different room and the same thing. Smudges of a lot of stuff on windows, walls and mirrors. I didn’t sleep under covers bedding was dingy. Pics will show other things.
Stayed 2 nights in Dec 2023
Response from Manager on duty on 2023/12/21
Dear Angela, It was a pleasure to welcome you to our hotel and we thank you for the opportunity to serve you during your travels. We are grateful for your feedback regarding your recent stay and want to let you know that we are as disheartened to learn that your experience was less than exemplary. We take pride in providing inspired service with a commitment to quality to heighten the overall value of our guest experience. Therefore, we sincerely regret that you did not experience a positive visit. If possible, we would appreciate it if you could contact our hotel at your earliest convenience. We would like to gather further information regarding your concerns. We are looking forward to speaking with you personally. We wish you nothing but continued success and happiness and look forward to having the pleasure speaking with you. Have a wonderful day, and travel safely. Sincerely, Management

10/10 Excellent

Jessica

Stayed 2 nights in Dec 2023
Response from Manager on duty on 2023/12/20
Dear Jessica, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay.Sincerely,Management

2/10 Terrible

Malachi

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on duty on 2023/12/20
Dear Malachi, Thank you for taking the time to post this rating. We would love to know more about your stay as we are always aiming for perfection with all of our guests. Our team would greatly appreciate it if you could give the hotel a call directly to give us your feedback on your stay. Thank you for choosing us and we are looking forward to your next stay; However, next time it will be worthy of a 5 Star Review! Sincerely,Management

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on duty on 2023/12/20
Dear Danielle, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management

2/10 Terrible

Deairre

Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Manager on duty on 2023/12/20
Dear Deairre, Thank you for taking the time to post this rating. We would love to know more about your stay as we are always aiming for perfection with all of our guests. Our team would greatly appreciate it if you could give the hotel a call directly to give us your feedback on your stay. Thank you for choosing us and we are looking forward to your next stay; However, next time it will be worthy of a 5 Star Review! Sincerely,Management

6/10 Okay

Christine

Never again
Some sheets and towels stained. Mattress too soft. Broken coffee machine, though replaced, but they wouldn't give me coffee packets to use in it after that; told to go to lobby for coffee. Shower curtain torn. Cable TV didn't carry ABC
Stayed 3 nights in Nov 2023
Response from Manager on duty on 2023/12/5
Dear Christine, Thank you for taking the time to tell us about your recent experience. We appreciate your feedback since it helps us improve our service and your overall experience. Please accept my sincere apologies for the inconvenience you have experienced. You are a valued customer; everything we do is aimed at providing you with an excellent hotel stay experience. We would like to regain your trust and hope to serve you again in the future.Sincerely, Management

8/10 Good

Robert

Traveled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Kind of run-down
The mattresses were new and clean as were the linens. The lobby coffee area needed deep cleaning. The room had a musty odor. The bathroom needed a lot of work like new grout and probably new fixtures. All in all, not bad for the price but I will pay a little extra next time for a more up-to-date facility. The staff was very nice, though.
Stayed 1 night in Nov 2023
Response from Manager on duty on 2023/12/5
Dear Robert, Thank you for your review. As a flawless guest experience is what we aim for, it appears we missed the mark. Please accept our apologies for the issues you experienced during your stay. Any additional feedback is certainly welcomed to help improve our operation. We appreciate your feedback and hope you will allow another opportunity to provide you with the stay you deserved. Sincerely,Management

2/10 Terrible

Diane

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Our room was not clean, we complained and they did upgrade us graciously. They also gave us breakfast vouchers for our inconvenience which was nice.
Stayed 1 night in Nov 2023
Response from Manager on duty on 2023/11/24
Dear Diane, thank you for taking the time to share your feedback. We really appreciate your business and hope that our willingness to provide a clean, comfortable stay is enough to get your repeat business. Thanks again!

8/10 Good

Ramesh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on duty on 2023/11/16
Dear Ramesh, Thank you for taking the time post about your experience. We are delighted and humbled by the GOOD rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay Radisson Hotel Akron/Fairlawn. Sincerely, Management

4/10 Poor

Shaylin

Stayed 2 nights in Oct 2023
Response from Manager on duty on 2023/11/7
Dear Shaylin, Thank you for your review. As a flawless guest experience is what we aim for, it appears we missed the mark. Please accept our apologies for any issues you experienced during your stay. Any additional feedback is certainly welcomed to help improve our operation. We appreciate your feedback and hope you will allow another opportunity to provide you with the stay you deserved. Sincerely,Management

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Needs microwaves added to the rooms
Stayed 1 night in Nov 2023
Response from Manager on duty on 2023/11/4
Dear John, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel. We will discuss your comment about the microwave oven with our ownership team. Thanks for letting us know. On behalf of our entire staff at Radisson Hotel Akron/Fairlawn, we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely,Management

2/10 Terrible

Dushon

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The Radisson Hotel by Marriott Akron Fairlawn is not a Corporate Franchise hotel the owners were Foreigners and the live in the hotel why not tell the customer that's not fair the Tv in the Lobby was on their stations i ask.why tv by the bar wasn't on i have never walk in a hotel like this before tell people this is not Corporate Hotel.
Stayed 1 night in Oct 2023
Response from Manager on duty on 2023/10/31
Hello Dushon, thank you for taking the time to post this review although, we are a bit confused with your comments. Please give us a call directly if you would like to discuss this matter further. We look forward to your call. Sincerely, Management

2/10 Terrible

Roberto

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirtiest hotel I have ever been in my life. Not only the rooms (and the very outdated bathroom) but the common areas, the elevators, the overflowing trash cans. Every floor I stepped foot on seemed like it hadn't been mopped for weeks.The gym had dirt and rust everywhere, the pool area was just filthy. Even the ice area and vending machines were dirty and smudged. Very cordial and corteous staff but cleanliness is a must, I am sorry. I hope they get around to take better care of the property.
Stayed 1 night in Oct 2023
Response from Manager on duty on 2023/10/31
Dear Roberto, thank you for taking the time to share your images and your overall experience at our hotel. We are all here to try and ensure each and every guest has an overall positive experience when stay with us. Please accept my most sincere apology and allow me and my team to look closely into this matter. I assure you, we will use your comments to ensure issues like the one you describe do not happen going forward. Thanks for letting us know and we do hope to have another opportunity to provide you with the stay you deserved. Sincerely, Management

10/10 Excellent

LaKeisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on duty on 2023/11/2
Dear LaKeisha, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

4/10 Poor

Verified traveler

Liked: Room comfort
Disliked: Staff & service
Struggling with the Basics of Hospitality
This hotel is basically so bad it's comical. In order to get bottled water you need to use a vending machine that only accepts $1 bills and the front desk can't make change ?! The ownership/management here seems to have checked out.
Stayed 1 night in Oct 2023
Response from Manager on duty on 2023/10/30
Dear valued guest, thank you for taking the time to share your images and your overall experience at our hotel. We are all here to try and ensure each and every guest has an overall positive experience when stay with us. Please accept my most sincere apology and allow me and my team to look closely into this matter. I assure you, we will use your comments to ensure issues like the one you describe do not happen going forward. Thanks for letting us know and we do hope to have another opportunity to provide you with the stay you deserved. Sincerely, Management

2/10 Terrible

Luke

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My wife and 5 children and I arrived at this property only to find garbage cans overflowing, dirty carpets, smelly interiors, and disgusting beds. We checked in, went to our room, and immediately requested a refund. The staff was very nice and cooperative canceling our reservation and returning our deposit, and charges. We were able to find rooms at the Sheraton in Cuyahoga Falls. While the staff was very accommodating to our request to leave, I would avoid this hotel at all costs.
Stayed 2 nights in Oct 2023
Response from Manager on duty on 2023/10/29
Dear Luke, thank you for taking the time to share your images and your overall experience at our hotel. We are all here to try and ensure each and every guest has an overall positive experience when stay with us. Please accept my most sincere apology and allow me and my team to look closely into this matter. I assure you, we will use your comments to ensure issues like the one you describe do not happen going forward. Thanks for letting us know and we do hope to have another opportunity to provide you with the stay you deserved.Sincerely, Management

8/10 Good

Marybeth

Liked: Cleanliness, staff & service
Pool was hot- Hot tub was cold ? morning breakfast not included as indicated at the time I made the reservation. Staff very responsive. Would stay again
Stayed 1 night in Oct 2023
Response from Manager on duty on 2023/10/29
Dear Marybeth, Thank you for your review. As a flawless guest experience is what we aim for, it appears we missed the mark. Please accept our apologies for the issues you experienced during your stay. Any additional feedback is certainly welcomed to help improve our operation. We appreciate your feedback and hope you will allow another opportunity to provide you with the stay you deserved. Sincerely,Management

6/10 Okay

Dawn

Traveled with group, Traveled with family
Outdated but not filthy. The floors and beds were clean, but the walls need washed down. Pot smell was very heavy in the hallways.
Stayed 1 night in Oct 2023
Response from Manager on duty on 2023/10/23
Dear Dawn, we are all very worried about the way you described your recent visit to our hotel. Your comments are very concerning and do not represent the type of experience we all aim to achieve. Please accept our most sincere apology. Also, we would appreciate if you gave us a call directly to discuss your comments. We look forward to hearing from you soon. Sincerely, Management