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Hotel Le Pigonnet

5.0 star property
Guests can enjoy the lush gardens, poolside relaxation, and exquisite French cuisine with beautiful views at this sensory-rich retreat

Choose dates to view prices

Hotel Le Pigonnet, in Sud, offers a luxurious escape with its garden setting and poolside bar. Enjoy French specialties at La Table du Pigonnet, book treatments at Centre de Bien-être, or relax by the lobby fireplace. The warm atmosphere consistently earns praise from visitors.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
The current price is NT$6,505
NT$7,473 total
includes taxes & fees
Mar 8 - Mar 9

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Junior Suite, Terrace, Garden View

Junior Suite, Terrace, Garden View | Premium bedding, in-room safe, individually decorated

Junior Suite, Terrace, Garden View

10.0 out of 10
Exceptional
(1 review)

Highlights

Deck/patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cribs/infant beds
Free minibar items
  • Garden view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Terrace, Garden View

Suite, Terrace, Garden View | Premium bedding, in-room safe, individually decorated

Suite, Terrace, Garden View

Highlights

Deck/patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cribs/infant beds
  • Garden view
  • 807 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Suite

Family Suite | Premium bedding, in-room safe, individually decorated

Family Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cribs/infant beds
Free minibar items
HDTV
  • 538 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Single Room for 1 Person

Single Room for 1 Person | Premium bedding, in-room safe, individually decorated

Single Room for 1 Person

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Premium bedding
  • 161 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Villa 1926

Villa 1926 | Premium bedding, in-room safe, individually decorated

Villa 1926

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
Air conditioning
Heating
  • City view
  • 3229 sq ft
  • 4 bedrooms
  • Sleeps 10
  • 4 King Beds

View all photos for Villa 1726

Villa 1726 | Property entrance

Villa 1726

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
Air conditioning
Heating
  • Garden view
  • 1981 sq ft
  • 4 bedrooms
  • Sleeps 12
  • 4 King Beds and 2 Double Sofa Beds

View all photos for Deluxe Room, Garden View

Deluxe Room, Garden View | Premium bedding, in-room safe, individually decorated

Deluxe Room, Garden View

8.0 out of 10
Very good
(8 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cribs/infant beds
Free minibar items
HDTV
  • Garden view
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Deluxe Room, Terrace, Pool View

Premium bedding, in-room safe, individually decorated

Deluxe Room, Terrace, Pool View

Highlights

Deck/patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free minibar items
HDTV
  • Garden view
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Junior Suite, Terrace, Pool View

Premium bedding, in-room safe, individually decorated

Junior Suite, Terrace, Pool View

Highlights

Deck/patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cribs/infant beds
Free minibar items
  • Garden view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Garden Suite

Garden Suite | Premium bedding, in-room safe, individually decorated

Garden Suite

Highlights

Deck/patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cribs/infant beds
  • Garden view
  • 538 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

View all photos for Prestige Garden Suite

Prestige Garden Suite | Premium bedding, in-room safe, individually decorated

Prestige Garden Suite

Highlights

Deck/patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cribs/infant beds
  • Garden view
  • 893 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

View all photos for Classic Room

Classic Room | Premium bedding, in-room safe, individually decorated

Classic Room

9.2 out of 10
Wonderful
(10 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, Garden View

Premium bedding, in-room safe, individually decorated

Superior Room, Garden View

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cribs/infant beds
Free minibar items
HDTV
  • Garden view
  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds
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About the neighborhood

Located in Sud, a neighborhood in Aix-en-Provence, Hotel Le Pigonnet is near a train station and near a boardwalk/promenade. Pavillon Noir and Grand Theater of Provence are cultural highlights, and some of the area's activities can be experienced at Set Golf and Aix-Marseille Golf. Carrousel Paul Cézanne and Hôtel de Caumont - Centre d'Art are also worth visiting. Discover the area's water adventures with snorkeling and water skiing nearby, or enjoy the great outdoors with horse riding and skydiving. Visit our Aix-en-Provence travel guide
Map
5 Avenue Du Pigonnet, Aix-en-Provence, Bouches-du-Rhone, 13090

What's nearby

  • Wooden door on an old building in Aix-en-provence, France
    Aix-en-Provence Tourism Office
    10 min walk - 0.8 km
  • Sunset view during Aix en Provence Christmas markets
    Cours Mirabeau
    11 min walk - 1.0 km
  • Paul Cezanne University
    2 min walk - 0.2 km
  • Grand Theater of Provence
    9 min walk - 0.8 km
  • Hôtel de Caumont - Centre d'Art
    11 min walk - 1.0 km

Getting around

  • Aix-en-Provence Station
    11 min walk
  • Marseille - Provence Airport (MRS)
    19 min drive

Restaurants

  • Five Guys
    11 min walk
  • McDonald's
    9 min walk
  • Le Darius
    13 min walk
  • Brasserie Léopold
    12 min walk
  • Auben Café
    10 min walk

About this property

Hotel Le Pigonnet

Luxury boutique hotel located in Sud
You can look forward to a poolside bar, a terrace, and a garden at Hotel Le Pigonnet. Active travelers can enjoy cycling at this hotel. Indulge in a body scrub, a manicure/pedicure, and a facial at Spa du Pigonnet, the onsite spa. The on-site French cuisine restaurant, La Table du Pigonnet, offers breakfast, lunch, dinner, and garden views. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a fireplace in the lobby.
You'll also enjoy perks such as:
  • A seasonal outdoor pool along with sun loungers and pool umbrellas
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
  • Babysitting (surcharge), a banquet hall, and a front-desk safe
Room features
All guestrooms are individually furnished, and have comforts such as premium bedding and air conditioning, in addition to thoughtful touches like free WiFi and desk chairs.
More amenities include:
  • Eco-friendly toiletries and hair dryers
  • 110-cm HDTVs with premium channels
  • Wardrobes/closets, childcare services, and electric kettles

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 37 for adults and EUR 30 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • La Table du Pigonnet

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Seasonal outdoor pool

Family friendly

  • Children's games
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 969 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (47 inch wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 2 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 1924
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 110-cm flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 40 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 33 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 80.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.32 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 37 for adults and EUR 30 for children
  • Airport shuttle fee: EUR 110 per vehicle (one-way, maximum occupancy 2)
  • Pet fee: EUR 40 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 80.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from April 01 to September 30
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Hotel Le Pigonnet
Hotel Le Pigonnet Aix-en-Provence
Hotel Pigonnet
Le Pigonnet
Le Pigonnet Aix-en-Provence
Pigonnet
Pigonnet Hotel
Le Pigonnet Aix En Provence
Le Pigonnet Hotel
Hotel Pigonnet Aix-en-Provence
Pigonnet Aix-en-Provence

Frequently asked questions

Does Hotel Le Pigonnet have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 8:00 AM–8:00 PM.

How much does it cost to stay at Hotel Le Pigonnet?

As of 2026/3/6, prices found for a 1-night stay for 2 adults at Hotel Le Pigonnet on 2026/3/8 start from NT$6,505, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Le Pigonnet pet-friendly?

Yes, this hotel allows dogs (limit 1 total) with a maximum weight of up to 33 lbs per pet. There's a fee of EUR 40 per pet, per day. Service animals are exempt from fees.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Hotel Le Pigonnet?

Check-in start time: 3 PM; Check-in end time: anytime.

What time is check-out at Hotel Le Pigonnet?

Check-out is at noon.

Does Hotel Le Pigonnet provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 110 per vehicle applies.

Where is Hotel Le Pigonnet located?

Located in Sud, this luxury hotel is within a 15-minute walk of Paul Cezanne University, Aix-en-Provence Tourism Office, and Pavillon Noir. Parc Jourdan and Statue of Paul Cezanne are also within 15 minutes. Aix-en-Provence Station is 11 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Le Pigonnet Reviews

9.2

Wonderful

9.4

Cleanliness

8.6

Location

9.4

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 375 out of 558 reviews
Rating 8 - Good. 128 out of 558 reviews
Rating 6 - Okay. 32 out of 558 reviews
Rating 4 - Poor. 17 out of 558 reviews
Rating 2 - Terrible. 6 out of 558 reviews

Reviews

10/10 Excellent

Veronica

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and front desk staff
Stayed 4 nights in Dec 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful hotel, gardens and excellent service from all staff. Would only choose this hotel for visiting Aix en Provence!
View from our room at night.
Stayed 3 nights in Oct 2025

10/10 Excellent

Alejandro

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful experience
Stayed 2 nights in Oct 2025

10/10 Excellent

Treacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the better hotels I’ve stayed in. Private alcoves in restaurant, bar, and gardens, excellent food, and a staff who sees to your every need. Merveilleux!
Stayed 5 nights in Oct 2025

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gardens are amazing and staff is more than helpful and friendly.
Stayed 6 nights in Jul 2025

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We will be back!

Luxury from start to finish! The hotel, location and FOOD was divine! We loved our stay here and will be back. We would have liked a little bench or stool to put our clothes on in the room and a steamer, but everything else was perfect.
Stayed 3 nights in Sep 2025

10/10 Excellent

Ellen

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very attentive and helpful
Stayed 2 nights in Jun 2025

10/10 Excellent

Martine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

What a lovely stay!

If travelers are light sleepers, stay here! Very attentive staff, beautiful gardens,wonderfully comfortable beds, sumptuous breakfast and just a few minutes walk from the Aix center.
Stayed 6 nights in Apr 2025

6/10 Okay

Abdul

Good location as base.
Stayed 4 nights in Apr 2025

10/10 Excellent

Craig

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is wonderful. From the moment you arrive, the attentive team make you feel welcome and relaxed. The hotel and surrounding grounds / gardens are extremely pleasant and the whole experience is amazing. Highly recommended.
Stayed 1 night in May 2025

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful grounds and the staff was exceptional!
Stayed 8 nights in Sep 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Dream Experience!!

Le Pigonnet is a dream! Beautiful hotel and surrounding land, as well as fantastic staff and service. The hotel is perfectly situated for both quiet from street/city noise and walkability to Aix. The spa is wonderful with rejuvenating treatments and a fantastic wellness area. I’d never been to a hammam before this visit, and it was the most relaxing space where my travel weariness and tight muscles finally relaxed (especially during my stop at the dry sauna afterward where there are tools to stretch different parts of the body). This is the BEST experience I have had in my 12+ years of solo travel. I will absolutely be returning as soon as I can to both Aix and le Pigonnet! 10/10 recommend!
Stayed 4 nights in Oct 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gorgeous

What a beautiful property with such thoughtful staff. Will return
Stayed 2 nights in May 2025

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our short stay at Le Pigonett. Excellent location, 10 minute walk to town, yet peaceful, quiet and private. The gardens are beautiful and our stay was very relaxing.
Stayed 1 night in Sep 2023

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Le Pigonnet. The property is over 100 year old mansion! There were different parts of the hotel that you can stay at each having their own pool. The gardens were out of a story book. It was pure serenity! However our room had some plumbing issues and the view not that great. They accommodated and handled the situation with such grace. We absolutely will come back to stay there!
Stayed 4 nights in Jul 2025

10/10 Excellent

Emilio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

People do make the difference

Great location , with very attentive staff. High notes to Ahmed , who helped us with our heavy luggage, Pierre , who took care of us with new drinks and good music, Lea , who received us with care and the whole team of the breakfast at the restaurant. Thank you all
Stayed 3 nights in Apr 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with excellent and courteous staff. The only issue side was the noise from continued renovation.
Stayed 3 nights in Oct 2024

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfection! Beautiful place with stunning gardens, wonderful food and very helpful staff. Can’t wait to come back.
Stayed 2 nights in Nov 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is just outside the main area of Aix-en-Provence making it very peaceful. It is also walled from the road. You feel like you are on a country estate. The grounds are tranquil, beautiful gardens, many fountains, several pools, all but one heated. A large, beautiful dining room and several small rooms for reading and relaxing inside the hotel. .Amazing spa, I had the best facial of my life there with Carla.
Stayed 5 nights in May 2025

10/10 Excellent

joseph l

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. 15 min walk to town. Or 5 min cab ride. Great staff wonderful service
Stayed 2 nights in Aug 2024

8/10 Good

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely garden

8/10 Good

Catherine Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Renovations taking place so some oise and dining room unavailable but all staff very warm and helpful
Stayed 4 nights in Jul 2024

6/10 Okay

David

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Lovely hotel and very pleasant staff. However, there is some building work going on and the room wasn’t particularly clean. That said, we were given a very large room.
Stayed 4 nights in Oct 2024

10/10 Excellent

Felicity

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Heaven!

Spent a couple of nights here after a Rhône cruise. We were unlucky with the weather which was over C 40 and had to spend 11am to 6pm in the air conditioning. However breakfast and dinner on the glorious shady terrace with view of the garden and Mt St Victoire was heaven. Staff charming, beautiful buffet breakfast (with freshly squeezed orange juice), eggs cooked order, fruit etc. Dinner is more of a fine dining experience but with relaxed friendly service and the best sea bass I’ve ever had. Prices aren’t cheap but not silly either and worth every penny. We will be back but in a different season so we can fully enjoy the garden, our enormous private terrace and swimming pool.
Stayed 2 nights in Aug 2023

6/10 Okay

Olivia

Disliked: Staff & service, property conditions & facilities

Dissapointing & not 5 star (despite construction)

Would summarise as very disappointing. Aside from the construction which we knew of beforehand, this is definitely not a 5 star hotel or 5 star service. Our room was aged, the towel dryer didn’t work hence we used soggy towels for 2 days. There were also holes in our bed linen / no shower gel. When we notified the head of the hotel in the morning, there was no apology, just an acknowledgment. When we came back to the hotel 7 hours later, the room was uncleaned and none of the issues we stated were addressed. We had to then ask reception again and again there was no apology. The younger staff were helpful and friendly. One man gave up a great restaurant recommendation and was quick to send us some fresh towels. However the hotel is let down by the management (head of reception). Even when we were leaving, she did not utter a word. The positives are the bed was comfortable and the garden is very beautiful.
Stayed 3 nights in Oct 2024