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Reviews of ITC Narmada, a Luxury Collection Hotel, Ahmedabad

5 out of 5
ITC Narmada, a Luxury Collection Hotel, Ahmedabad
Survey # 104 A, Judges Bunglow Road, Ahmedabad, GJ

Reviews

9.4

Exceptional

Rating 10 - Excellent. 27 out of 33 reviews" "
Rating 8 - Good. 4 out of 33 reviews" "
Rating 6 - Okay. 0 out of 33 reviews" "
Rating 4 - Poor. 1 out of 33 reviews" "
Rating 2 - Terrible. 1 out of 33 reviews" "

9.8/10

Cleanliness

9.0/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

4/10 Poor

Nancy

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
My mom and I recently traveled to India and thought it would be good to stay close to all the shopping and restaurants and picked ITC over Marriot. However, next time we will def pick Marriot > ITC. 1. The breakfast options were a lot better at Marriot than ITC. It was much larger space and lot of options that you could easily accomodate any of your cravings. ITC was much smaller. 2. The Staff and service overall, the fact that ITC is 2X-3X more expensive you would expect the service to be that much better but you would be wrong. The staff would not refill the coffee/ tea pack in the room enough times and would have to call everyday for more. When we inquired about getting a win bottle the staff asked me to 'google' the process in india. That is not an appropriate answer for a customer who has not visited india in over a decade and lot has changed. 3. Restaurant - We ended up going to the restaurant at the hotel as we thought it would safe and best choice but again not true. The Chicken dish we ordered was pink and not cooked properly! When entered into the restaurant there was no one at the front to greet us or take us to our table we walked all the way inside the restaurant where the waiter asked us where we would like to sit; that is such poor service for a perceived 5 star restaurant. When I relayed my experience to the front deck manager there no action taken to make the rest of our stay enjoyable. Overall, I would not stay here again.
Stayed 8 nights in Feb 2024
Response from Himanshu Batra, Resident Manager on 2024/5/2
Dear Guest,Namaste!I sincerely regret that your experience was unpleasant and I can assure you that it was a rare aberration to our usual standards. It is indeed very disappointing to know that we let you and ourselves down. This is certainly not indicative of the service levels that we pride ourselves on.This has been taken up with the respective department to ensure no service glitches and flaws are experienced by our guests.It is our constant endeavour to do all we can to ensure that every guest feels welcomed and receive service that is friendly, attentive and timely. The team is keen to have a chance to showcase our actual hospitality to you.Please do give us an opportunity to serve you again.Responsibly yours,Himanshu BatraResident ManagerITC Narmada

10/10 Excellent

Pooja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Himanshu Batra, Resident Manager on 2024/3/9
Dear Guest,Namaste!At the very outset I wish to thank you for your patronage of ITC Narmada and for the time and effort taken to provide us with your valuable feedback. We are pleased to note that our hospitality has lived up to your expectations during your recent visit.We look forward to an opportunity to welcome you back at ITC Narmada in the near future.Responsibly yours,Himanshu BatraResident ManagerITC Narmada

8/10 Good

Niru

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was polite and helpful. Lighting in the room is very harsh.
Stayed 3 nights in Feb 2024
Response from Himanshu Batra, Resident Manager on 2024/3/8
Dear Guest,Namaste!At the very outset I wish to thank you for your patronage of ITC Narmada and for the time and effort taken to provide us with your valuable feedback. We are pleased to note that our hospitality has lived up to your expectations during your recent visit. We sincerely apologise for the inconvenience faced with the room lighting. Rest assured, your feedback has diligently been taken a note of.We look forward to an opportunity to welcome you back at ITC Narmada in the near future.Responsibly yours,Himanshu BatraResident ManagerITC Narmada

10/10 Excellent

Devanshu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful & luxurious property situated in the heart of Ahmedabad. Loved every minute we spent here. Staff was very friendly and helpful.
Stayed 2 nights in Feb 2024
Response from Himanshu Batra, Resident Manager on 2024/2/28
Dear Guest,Namaste!At the very outset I wish to thank you for your patronage of ITC Narmada and for the time and effort taken to provide us with your valuable feedback. We are pleased to note that the food and services of our team members have lived up to your expectations. I would like to thank you for your appreciation of our hospitality and care. Your feedback shall certainly motivate them and rest of the team to display many more such ‘Moments of Truth’. It will be my pleasure to personally share your words of praise with them. We are extremely grateful when individuals in the team are recognized as we strive everyday to deliver unparalleled experiences to our guests. Your generous words of appreciation are highly appreciated and it makes me proud to be part of this beautiful hotel and team.We look forward to an opportunity to welcome you back at ITC Narmada in the near future.Responsibly yours,Himanshu BatraResident ManagerITC Narmada

10/10 Excellent

Ketulkumar, Monroe Township

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
One of the best Hotel in Ahmedabad.
Stayed 3 nights in Jan 2024
Response from Himanshu Batra, Resident Manager on 2024/3/8
Dear Mr. Kumar,Namaste!At the very outset I wish to thank you for your patronage of ITC Narmada and for the time and effort taken to provide us with your valuable feedback. We are pleased to note that our hospitality has lived up to your expectations during your recent visit.We look forward to an opportunity to welcome you back at ITC Narmada in the near future.Responsibly yours,Himanshu BatraResident ManagerITC Narmada

10/10 Excellent

Dhruvit

Stayed 1 night in Feb 2024
Response from Himanshu Batra, Resident Manager on 2024/3/22
Dear Guest,Namaste! Thank you for rating us.We look forward to welcome you at ITC Narmada, Ahmedabad!Responsibly Yours,Himanshu BatraResident ManagerITC Narmada

2/10 Terrible

Akshat

Stayed 1 night in Jan 2024
Response from Himanshu Batra, Resident Manager on 2024/2/5
Dear Guest,We sincerely regret that your experience with us did not match your expectations. May we request you to share further details pertaining your experience along with your contact details on himanshu.batra@itchotels.in for us to understand your concerns, make necessary amendments and serve you better.Responsibly Yours,Himanshu BatraResident ManagerITC Narmada

10/10 Excellent

Emilia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful property, one of the top 5 in Ahmedabad.
Stayed 1 night in Jan 2024
Response from Himanshu Batra, Resident Manager on 2024/2/2
Dear Guest,Namaste!At the very outset I wish to thank you for your patronage of ITC Narmada and for the time and effort taken to provide us with your valuable feedback. We are pleased to note that our hospitality has lived up to your expectations during your recent visit.We look forward to an opportunity to welcome you back at ITC Narmada in the near future.Responsibly yours,Himanshu BatraResident ManagerITC Narmada

10/10 Excellent

Manthan, Tsujigado

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!! First time stay @ ITC Narmada but won't be the last! Can't find anything negative!
Stayed 1 night in Jan 2024
Response from Himanshu Batra, Resident Manager on 2024/1/31
Dear Guest,Namaste!At the very outset I wish to thank you for your patronage of ITC Narmada and for the time and effort taken to provide us with your valuable feedback. We are pleased to note that the food and services of our team members have lived up to your expectations. I would like to thank you for your appreciation of our hospitality and care. Your feedback shall certainly motivate them and rest of the team to display many more such ‘Moments of Truth’. It will be my pleasure to personally share your words of praise with them. We are extremely grateful when individuals in the team are recognized as we strive everyday to deliver unparalleled experiences to our guests. Your generous words of appreciation are highly appreciated and it makes me proud to be part of this beautiful hotel and team.We look forward to an opportunity to welcome you back at ITC Narmada in the near future.Responsibly yours,Himanshu BatraResident ManagerITC Narmada

10/10 Excellent

Darius

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Himanshu Batra, Resident Manager on 2024/1/10
Dear Guest,Namaste! Thank you for rating us.We look forward to welcome you at ITC Narmada, Ahmedabad!Responsibly Yours,Himanshu BatraResident ManagerITC Narmada

10/10 Excellent

jaivin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Himanshu Batra, Resident Manager on 2024/1/10
Dear Guest,Namaste! Thank you for rating us.We look forward to welcome you at ITC Narmada, Ahmedabad!Responsibly Yours,Himanshu BatraResident ManagerITC Narmada

10/10 Excellent

Ayush

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Himanshu Batra, Resident Manager on 2023/12/29
Dear Guest,Namaste! Thank you for rating us.We look forward to welcome you at ITC Narmada, Ahmedabad!Responsibly Yours,Himanshu BatraResident ManagerITC Narmada

10/10 Excellent

Anita

Stayed 2 nights in Dec 2023
Response from Himanshu Batra, Resident Manager on 2024/1/10
Dear Guest,Namaste! Thank you for rating us.We look forward to welcome you at ITC Narmada, Ahmedabad!Responsibly Yours,Himanshu BatraResident ManagerITC Narmada

10/10 Excellent

Sunil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in multiple hotels in Ahmedabad. This is the most luxurious and nicest one by far. Great staff, great service, amazing rooms and good spa/dining facilities
Response from Himanshu Batra, Resident Manager on 2024/2/9
Dear Guest,Namaste!At the very outset I wish to thank you for your patronage of ITC Narmada and for the time and effort taken to provide us with your valuable feedback. We are pleased to note that the food and services of our team members have lived up to your expectations. I would like to thank you for your appreciation of our hospitality and care. Your feedback shall certainly motivate them and rest of the team to display many more such ‘Moments of Truth’. It will be my pleasure to personally share your words of praise with them. We are extremely grateful when individuals in the team are recognized as we strive everyday to deliver unparalleled experiences to our guests. Your generous words of appreciation are highly appreciated and it makes me proud to be part of this beautiful hotel and team.We look forward to an opportunity to welcome you back at ITC Narmada in the near future.Responsibly yours,Himanshu BatraResident ManagerITC Narmada

10/10 Excellent

Ashit

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay
Stayed 1 night in Dec 2023
Response from Himanshu Batra, Resident Manager on 2023/12/29
Dear Guest,Namaste! Thank you for rating us.We look forward to welcome you at ITC Narmada, Ahmedabad!Responsibly Yours,Himanshu BatraResident ManagerITC Narmada

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Himanshu Batra, Resident Manager on 2023/12/29
Dear Guest,Namaste! Thank you for rating us.We look forward to welcome you at ITC Narmada, Ahmedabad!Responsibly Yours,Himanshu BatraResident ManagerITC Narmada

8/10 Good

mina

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel unprepared for our stay if 3 people not enough cups towels etc in room asked for payment for 3 rd person when it had already been paid
Stayed 1 night in Oct 2023
Response from Himanshu Batra, Resident Manager on 2023/11/22
Dear Guest,Namaste!I sincerely regret that your experience was unpleasant and I can assure you that it was a rare aberration to our usual standards. It is indeed very disappointing to know that we let you and ourselves down. This is certainly not indicative of the service levels that we pride ourselves on.This has been taken up with the respective department to ensure no service glitches and flaws are experienced by our guests.It is our constant endeavour to do all we can to ensure that every guest feels welcomed and receive service that is friendly, attentive and timely. The team is keen to have a chance to showcase our actual hospitality to you.We look forward to welcome you at ITC Narmada and give us an opportunity to serve you better.Responsibly yours,Himanshu BatraResident ManagerITC Narmada

10/10 Excellent

Nilesh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Himanshu Batra, Resident Manager on 2023/10/30
Dear Guest,Namaste! Thank you for rating us.We look forward to welcome you at ITC Narmada, Ahmedabad!Responsibly Yours,Himanshu BatraResident ManagerITC Narmada

8/10 Good

Animesh

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
This is an otherwise good hotel apart from a few things which tainted our experience. The positives are that the rooms are well decorated and spacious with good facilities. The food in the restaurants was first class. We were frustrated, however, that there were some issues with our room that were not properly addressed. When showering our 2 year old child the water went from luke-warm to scaling hot, nearly burning them. We complained and they said they would fix it. But the issue of the water changing temperature was not solved during our 3 night stay, nor were we told the outcome of their work on it, nor did they offer to move us to a different room. We thought this was really poor service and not really acceptable. I received an email a day or so later but nothing was said in it other than words to the effect of “we will work on fixing this in the future”. Also on our final day we asked for help contacting our airline for our upcoming flight as the airline’s website was not working. A member of staff kindly rang the airline on our behalf, but while waiting to be put through the concierge came and made them cancel the call. We found this member of staff to be unnecessarily argumentative and unhelpful — they insisted on a solution which we knew to be wrong. This encounter really marred our experience, and as a result I doubt we will return to this hotel in the future.
Stayed 3 nights in Sep 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Terrible experience with check-in, checkout and a few times at the restaurant which got better at the end.
Stayed 7 nights in Aug 2023

10/10 Excellent

Asesh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, very friendly staff always there to help. Restaurants were absolutely as per advertised 5*
Stayed 2 nights in Aug 2023
Response from Himanshu Batra, Resident Manager on 2023/8/14
Dear Guest,Namaste!At the very outset I wish to thank you for your patronage of ITC Narmada and for the time and effort taken to provide us with your valuable feedback. We are pleased to note that the food and services of our team members have lived up to your expectations. I would like to thank you for your appreciation of our hospitality and care. Your feedback shall certainly motivate them and rest of the team to display many more such ‘Moments of Truth’. It will be my pleasure to personally share your words of praise with them. We are extremely grateful when individuals in the team are recognized as we strive everyday to deliver unparalleled experiences to our guests. Your generous words of appreciation are highly appreciated and it makes me proud to be part of this beautiful hotel and team.We look forward to an opportunity to welcome you back at ITC Narmada in the near future.Responsibly yours,Himanshu BatraResident ManagerITC Narmada

10/10 Excellent

PRATEEK

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Himanshu Batra, Resident Manager on 2023/8/12
Dear Guest,Namaste! Thank you for rating us.We look forward to welcome you at ITC Narmada, Ahmedabad!Responsibly Yours,Himanshu BatraResident ManagerITC Narmada

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
highly recommending
Beyond the expectation.
Stayed 2 nights in Jul 2023
Response from Himanshu Batra, Resident Manager on 2023/7/31
Dear Guest,Namaste!At the very outset I wish to thank you for your patronage of ITC Narmada and for the time and effort taken to provide us with your valuable feedback. We are pleased to note that our hospitality has lived up to your expectations during your recent visit.We look forward to an opportunity to welcome you back at ITC Narmada in the near future.Responsibly yours,Himanshu BatraResident ManagerITC Narmada

10/10 Excellent

gaurav

Stayed 1 night in Jul 2023
Response from Himanshu Batra, Resident Manager on 2023/8/9
Dear Guest,Namaste! Thank you for rating us.We look forward to welcome you at ITC Narmada, Ahmedabad!Responsibly Yours,Himanshu BatraResident ManagerITC Narmada

10/10 Excellent

Gregory

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Himanshu Batra on 2023/7/13
Dear Guest,Namaste!At the very outset I wish to thank you for your patronage of ITC Narmada and for the time and effort taken to provide us with your valuable feedback. We are pleased to note that the food and services of our team members have lived up to your expectations. I would like to thank you for your appreciation of our hospitality and care. Your feedback shall certainly motivate them and rest of the team to display many more such ‘Moments of Truth’.We look forward to an opportunity to welcome you back at ITC Narmada in the near future.Responsibly yours,Himanshu BatraResident ManagerITC Narmada

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly opened in 2022 it’s a large and well designed property. Clean and quiet and well apppointed rooms. Staff still learning a few things.
Stayed 2 nights in Apr 2023
Response from Himanshu Batra, Resident Manager on 2023/5/2
Dear Guest,Namaste!At the very outset I wish to thank you for your patronage of ITC Narmada and for the time and effort taken to provide us with your valuable feedback. We are pleased to note that our hospitality has lived up to your expectations during your recent visit.We look forward to an opportunity to welcome you back at ITC Narmada in the near future.Responsibly yours,Himanshu BatraResident ManagerITC Narmada

10/10 Excellent

Kaushik

Stayed 1 night in Feb 2023
Response from ANSH on 2023/2/19
Namaste Sir,Thank You so much for sharing your feedback. Hotel has shared feedback form on your email id.Would request you to kindly share your valuable feedback on the same.RegardsReservations

10/10 Excellent

MHD TAREK

Stayed 1 night in Nov 2022

10/10 Excellent

Malav Kalpeshkumar

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The interior of the hotel is just amazing. I really loved the breakfast buffet. The service was awesome too. All and all must visit hotel in ahmedabad
Stayed 1 night in Oct 2022
Response from Himanshu Batra, Resident Manager on 2022/10/11
Dear Guest,Namaste!At the very outset I wish to thank you for your patronage of ITC Narmada and for the time and effort taken to provide us with your valuable feedback. We are pleased to note that the food and services of our team members have lived up to your expectations. I would like to thank you for your appreciation of our hospitality and care. Your feedback shall certainly motivate them and rest of the team to display many more such ‘Moments of Truth’. It will be my pleasure to personally share your words of praise with them. We are extremely grateful when individuals in the team are recognized as we strive everyday to deliver unparalleled experiences to our guests. Your generous words of appreciation are highly appreciated and it makes me proud to be part of this beautiful hotel and team.We look forward to an opportunity to welcome you back at ITC Narmada in the near future.Responsibly yours,Himanshu BatraResident ManagerITC Narmada

10/10 Excellent

Virginie

Stayed 2 nights in Apr 2024
Response from Himanshu Batra, Resident Manager on 2024/4/17
Dear Guest,Namaste! Thank you for rating us.We look forward to welcome you at ITC Narmada, Ahmedabad!Responsibly Yours,Himanshu BatraResident ManagerITC Narmada

10/10 Excellent

Javier

Stayed 2 nights in Apr 2023
Response from Himanshu Batra on 2023/5/25
Dear Javier, Namaste!Thank you for rating us. We look forward for your next visit with us at ITC Narmada.Responsibly Yours, Himanshu BatraResident Manager