Castles in Africa

"Unfortunately, this is a very dated hotel which requires deep cleaning and major upgrade and overhaul in every aspect. I can’t understand how Novotel chain allows the hotel to carry its name. "

"The reception was excellent and all staff were really friendly and helpful"

"The spa us rrlaxibg very friendly staff."

"Well maintained historical place in central-ish Nairobi."

"Not applicable "

"Great place to stay. Everything was with in walking distance. "

"Spa was lovely, breakfast OK and dinner disappointing. Staff were rude when I raised an issue about the room I'd been given not being as expected (and smelling badly of stale smoke despite being a non-smoking room) - one receptionist hung up on me when I called from the room. I was told repeatedly to come back later at reception and they tried to give me a smaller room that the category I paid for. Eventually got a nice room but it ruined the first 2 days of our holiday. Would never go back."

"Good stay for one night. Friendly staff. "

"A deep immersive cultural experience. "