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"The only negative about the Hotel is that the main lobby area is under renovation. Reception and lobby area are temporarily located to the back entrance. Other than that everything was as expected..."

"Our stay at Marama Hotel was truly wonderful, and the staff made all the difference. When we arrived, we were quite shaken after a bad experience with our Uber driver. The concierge who welcomed and checked us in was absolutely amazing — calm, kind, and incredibly professional. He immediately put us at ease and completely changed the tone of our arrival. His warmth and care set the standard for the rest of our stay. Every member of the staff was welcoming, attentive, and genuinely lovely. You really feel looked after here. The food at the hotel restaurant was absolutely excellent — beautifully prepared and delicious, and definitely one of the highlights of our stay. The hotel is located high up in the mountains, which makes for stunning surroundings and a peaceful atmosphere. However, if you don’t have a car, getting up to the hotel can be a bit challenging. Taxis do run from the bottom, and the reception was very clear and helpful in advising us to use one, which we appreciated. Overall, our stay was absolutely beautiful. We left feeling relaxed, happy, and already planning our next trip back. I wouldn’t hesitate to recommend Marama Hotel and look forward to returning soon."

"Restaurant staff were so friendly nice size rooms"

"This hotel was beyond filthy. The second I walked into the room, the stench hit me. The bathroom was revolting – mold all over the tiles, a disgusting shower, and a toilet that looked like it hadn’t been cleaned in months. It was so nasty I didn’t even want to touch anything. For the money I spent, I expected at least a clean room, but instead I got this dump. I felt dirtier after staying here than before I checked in. They “changed” our room the next day, but guess what? It was just as filthy. Nothing improved. On top of that, the staff was rude, dismissive, and completely unprofessional. Zero customer service, zero care for guests. This was hands down the worst hotel experience I’ve ever had. Stay far, far away from this place. Total waste of money and a disgusting nightmare. 1* hotel!!!!"